Adobe Community Help. Failure no. 16822

Hello. When I use Photoshop Elements and click 'Help' I get an offer to update Adobe Community Help from my version 3.2.1.650 to 3.5.0. Every time I try to do that I get a failure number 16822. What does that mean? I got no help from the chat support when I asked them.

The cause is that the help files aren't in that location anymore. The workaround would be to download the pdf files, which you can find here:
http://forums.adobe.com/thread/992825?tstart=0
and use those instead of the in-program links.

Similar Messages

  • MàJ Adobe Community Help

    Bonjour,
    PSE 9 ; Macos 10.8.4
    Je n'arrive pas à mettre à jour Adobe Community Help de V 3.2.1.650 vers 3.5.0. J'ai le message d'erreur No 16822 "Une erreur s'est produite pendant le téléchargement de la mise à jour.
    Que dois-je faire ? Merci de votre aide.

    Yes, this is the right place to "Help application." I also updated "AdobeAir install" following what is said at this address:
    http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
    So I put the old version of Help application in the trash, but I still can not install the new version. All goes well, but in the end I get an error message in French saying that "the program has not been properly configured. Please contact the application vendor for assistance "
    I do not understand anything!

  • Error message in trying to use local content in Adobe Community Help of Flash Builder

    Hi,
    I have set my Adobe Community Help application preferences of Flash Builder to 'Display local content only'.to Yes.
    I also disabled my internet connection to use local help content only.
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    Ram Manoj Kongara.

    Hi, Ram -
    To help troubleshoot your problem, can you please do the following:
    In the Adobe Community Help application, go to Edit > Preferences.
    Select Local Content.
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    One other thing that I would want you to check is the Adobe Community Help Client version that you are using. To check that, in the Adobe Community Help application, go to File > About Adobe Help. The build version should be 3.2.0.610.
    Let me know if this helps. If the issue still persists, we can investigate further.
    Thanks,
    Mallika Yelandur
    Technical writer, Adobe Flash Builder

  • What's adobe air and adobe community help?

    I loaded 5.5 tonight and got a popup asking me if I'd like to install the new version of Adobe Air.  I said no thanks.  Then I clicked on the Help in 5.5, and it suggested I'd like to install a new version of Adobe Community Help.  I said okay, and then I got the popup for Adobe Air again.  When I canceled it, the upgrade to Adobe Community Help didn't complete properly.
    What's Adobe Air and what's Adobe Community Help?  What's the relationship between them?

    AIR is a runtime environment for running certain applications. The Adobe Community Help Client is an AIR application; it's a viewer for the Help documents.
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  • Adobe Community Help Doesn't Work

    For some reason, the help pages don't work, either in Photoshop CS5 Extended (12.0.4) or in Bridge (4.0.5.11).  When I go to Help>Photoshop help (or Bridge help), I get the Adobe Community Help Page, but nothing on the right side of the page works.  I can try to click on any link and nothing happens.  (I am signed in, but that didn't matter.)  I can only eanter a search request on the left and get search responses.
    I was prompted earlier in the day to update Adobe Help with a thing called "airappinstaller".  Adobe Community Help "about" page says I have version 3.5.0.23 and that my help is "up to date."  I tried restarting  but it still doesn't work.  What's up?

    After installing the Adobe Air update I can reproduce the problem with Photoshop CS5 standard 12.0.4 on Windows 7 x64, Steve. 
    The cursor changes to a finger when I hover over the links in the right pane, but nothing in particular happens when they're left-clicked.
    I can right-click a link and choose open in new tab.  That does in fact open the selected page in a new tab. 
    I can click the link in the upper-right and the page opens in Internet Explorer 9, at which point all the links work, no problem.
    I can see the Air installation was successful in the Windows Application log, but no error or other message is logged when I attempt unsuccessfully to use it.
    I'm going to try logging off and on again.  Edit:  Nope, that didn't help anything.
    No modifier keys get a left-click to do anything.
    The Back button works.
    I get a pop-up menu when I click on Welcome, Noel Carboni, but clicking on any of the entries does nothing.
    I can click in the Black Search field at the upper right, and it puts a cursor there.  I can type and when I hit enter the search causes the page to change.
    When I hit the Home button all the little Ps etc. icons appear, and if I click on one it takes me to the page.
    It seems like only the left-click function for navigating on text links is broken.
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  • Where is the forum for Adobe Community Help?

    Greetings,
    Where is the forum for Adobe Community Help?
    Thanks,
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    Is this what you are looking for: http://forums.adobe.com/community/creativesuites/communityhelp

  • Adobe Community Help Search - Unexpected Error?

    Adobe Photoshop Elements version 9.0.3, Win7 64bit
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    The cause is that the help files aren't in that location anymore. The workaround would be to download the pdf files, which you can find here:
    http://forums.adobe.com/thread/992825?tstart=0
    and use those instead of the in-program links.

  • Updating Adobe Community Help files fails every time after starting

    Hello,
    I e.g. go to «Support Center for Photoshop» from the menu within the app. Adobe Community Help starts up and tells me theres new content, do I want to download that. It seems to start the dl just fine, then reports an error «16882» (if I'm remembering it right).
    Why? We have very fast very broadband internet connection and I use a 2011 27" iMac with max Gig RAM installed.
    Any hints there would be appreciated.
    Thanks!

    Thanks, Mister Kapoor,
    that solved my problem!
    All the best to you, sincerely,
    Olaf Mueller
    Mit freundlichen Grüssen,
    Olaf Müller
    COMPLOT AG  Multimedia Project, Gerberngasse 44, Postfach, 3000 Bern 13 
    Tel. ++41 31.313 30 33
    Fax ++41 31.313 30 39
    [email protected]
    http://www.complot.ch
    THE ULTIMATE PARTNERS
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    - FOTarena
    Studio-Pool für Foto, Video, Bildbearbeitung
    Am 24.04.2012 um 12:30 schrieb Arpit Kapoor:
    Re: Updating Adobe Community Help files fails every time after starting
    created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
    Seems Adobe Air or Cummunity help has gone cprrupt. Lets follow the below suggestions:
    Step 1: Uninstall adobe air from Utilities and re-install the latest adobe AIR from "http://get.adobe.com/air/otherversions/"
    Step 2: Follow "http://kb2.adobe.com/cps/842/cpsid_84215.html" and re-install the Community Help Air application.
    Step 3: Restart the machine and launch adobe Community Help and try to install all the updates and check if it works fine.
    Hope that Helps!.
    Arpit
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4356729#4356729
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  • How can one deactivate adobe community help for indesign?

    Hello everyone.
    It seems that everytime I touch a wrong key on the keyboard or do an action Indesign judge not conform, Indesign opens the Adobe Community help software. This takes me away from my ongoing work, bring me to a new window and makes the computer relatively slow for all the time it is loading. It is rather annoying and I tried to deactivate it but never found where and how.
    Does anyone here knwos where to deactivate adobe comnunity help. I cannot stad to have this application open each time I wrong click or miss pres a key like delete/end/page down/etc. on my keyboard. It is absolutely counter productive.
    Thank you for you help.

    Never heard of this before ....
    Are you using the Wireless keyboard ? What is your OS ?
    Do you get the same problem when working in Selective start up on Windows and Safe boot on Mac ?
    I don't think there is a way to turn off the help option in any application , it is in-built , however you can switch the Accesbility mode from Community help application  to Browser 
    Also can restrict the application to look for local help (fownloaded) rather then looking it online.
    This is can be down via Adobe Help community help application preferences.

  • Sanity Check Please:  mx and Spark Component documentation missing in Adobe Community Help

    Hi -
    I'm not able to get to the mx or spark component documentation in the Adobe Help (called Adobe Community Help in the title bar). 
    For example, when I select "Packages" at the top I don't see the mx or spark packages either in the Package sidebar or the main Package area.  Also, if I scroll down in the Classes area I can't find either a "Button" class or a "Form" class, for example.
    Are you seeing something different?  Thanks

    Thanks, but I think there is something messed up with the documentation, as the link you gave me doesn't work in the lastest Firefox browser either -- i.e. I get no list of the spark classes.  It also unfortunately doesn't work in the Adobe Community Help Application.  I can get it to work in another browser, but I'm seeing other bugs / problems:
       1) the navigation at the top right, e.g.  Properties | Methods | Events | Styles | Skin Parts | Skin States | Effects | Constants | Examples,
    is pushed off the right hand of the page, in all browsers I've tried
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  • Amazon Gift Card from "Adobe Community Help Team" ???

    Received an odd email this morning... may be a phish, but thought I'd check here to see if anyone else has received one
    "Dear John, Thank you for contributing to Adobe Community Help.  Please accept this small gift as a token of our appreciation.  It's people like you that make the program a success.  Best regards, Kevin Monahan Jr.  and the Adobe Community Help Team."
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    I of course have not clicked anything, yet, but am wondering... has anyone else received one?

    Added
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  • Remove old Applications from Adobe Community Help

    With PSE9, Adobe Community Help was installed for the first time on my computer. As I have installed PSE9 before uninstalling PSE8, and afterwards uninstalled PSE8, I now see PSE8 and PSE9 in Adobe Community Help Client.
    How can I get rid of applications no longer installed in the Adobe Community Help Client?
    Thanks
    Beat Gossweiler
    Switzerland

    Mark, Iam using 3.5.0.23 which states it is completely up to date.
    After removing the old CS5 suite and upgrading to CS5.5 I can report that ALL of the old community help for the old suite is STILL present along side the new documentation.
    Although there is an option in "Local Content" to delete old documentation, this list does not correlate AT ALL to the documentation from the old suite listed in "Download Prefferences".
    It isn't really relevent whether or not the old documentation listed in this section is downloaded or not. The annoying thing is that it's STILL listed. (In my case I had to go through and untick ALL of the old applications documentation).
    Example "Adobe Media Encoder CS5" unticked, "Adobe Media Encoder CS5.5" ticked etc. etc.
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  • Adobe Community Help Window Keeps Appearing?!?

    Hey there,
    I am really hoping someone will be able to help me.
    For some reason, my adobe photoshop has recently started acting up. Whenever i want to edit text, or move a layer, The Adobe Community Help Window Keeps popping up.
    How do i stop this from happening?
    Thank you in advance!
    -NM

    What version of Photoshop, and what OS, do you have?
    Some of the older versions of Photoshop could be corrupted by 3rd party plug-ins under some conditions and you might see this type of error.  I used to see it myself but VERY infrequently, and that was a long while ago.  I don't believe I've seen it since Photoshop CS4 was released.
    -Noel

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    Hi Charles:  hmm... this is definitely an issue on the AIR side.   Have you checked out the troubleshooting doc for AIR installations here?
    http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html
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    With Adobe Creative Suite 5 Adobe Community Help was installed for the first time on my computer.
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    Mark, Iam using 3.5.0.23 which states it is completely up to date.
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    Although there is an option in "Local Content" to delete old documentation, this list does not correlate AT ALL to the documentation from the old suite listed in "Download Prefferences".
    It isn't really relevent whether or not the old documentation listed in this section is downloaded or not. The annoying thing is that it's STILL listed. (In my case I had to go through and untick ALL of the old applications documentation).
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