Adobe configurator

Adobe configurator
I am trying to load configurator 3.1 into photoshop CS6. I receive an error message "installer failed to intialize"  Download support advisor This leads me to error message CPSID 82829s5 Missing install bootstrapper go to adobe cleanup. This tells me to download cleanup tool and uninstall photoshop and activate the cleanup tool (it notes that it works for c s5 and 5.5 and does not mention cs6) If I uninstall CS6 I will lose all my actions and keyboard shortcuts. Is this the correct course of action
Thanks
Roger Lieberman
Edited by: SG...
Removed email from body copy

Hi Roger,
Can you try asking over in the Configurator forum? http://forums.adobe.com/community/labs/configurator?view=discussions
I haven't kept up with Configurator issues.
Maybe Yanwen can help.
regards,
steve

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    [Hide]
    Error Summary
    While processing the current request, an exception occured which could not be handled by the application or the framework.
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       com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException: Processing exception during a "UsageRights" operation. Request start time: Tue Mar 11 19:37:23 IST 2008 com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_J2E_13496050\DM5449164447389649768.dir\DM3764139759016281423.tmp Specific error information: $$$/PDF/PDFCredentialLoginFailure2=error while logging into credential ^0 GeneralError: Operation failed. SecurityHandler.login:-1: The Digital ID specified is unknown. General error information: IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0 Exception Stack Trace: com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_J2E_13496050\DM5449164447389649768.dir\DM3764139759016281423.tmp Specific error information: $$$/PDF/PDFCredentialLoginFailure2=error while logging into credential ^0 GeneralError: Operation failed. SecurityHandler.login:-1: The Digital ID specified is unknown. General error information: IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0 at com.adobe.ads.request.UsageRights.execute(Unknown Source) at com.adobe.BaseADSRequest.doWork(Unknown Source) at com.adobe.AdobeDocumentServicesWorker.execute(Unknown Source) at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source) at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source) at com.adobe.AdobeDocumentServicesLocalLocalObjectImpl0.rpData(AdobeDocumentServicesLocalLocalObjectImpl0.java:120) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at com.sap.engine.services.webservices.runtime.EJBImplementationContainer.invokeMethod(EJBImplementationContainer.java:126) at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:157) at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:79) at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:92) at SoapServlet.doPost(SoapServlet.java:51) at javax.servlet.http.HttpServlet.service(HttpServlet.java:760) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170) Caused by: com.adobe.document.pdf.CredentialLoginFailure: IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0 at com.adobe.document.pdf.CredentialLoginFailureHelper.read(CredentialLoginFailureHelper.java:67) at com.adobe.document.pdf._PDFDocumentStub.setUsageRights(_PDFDocumentStub.java:284) at com.adobe.EJB_PDFAgent.setUsageRights(Unknown Source) ... 31 more
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        at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)
        at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:98)
        ... 31 more
    See full exception chain for details.
    System Environment
    Client
    Web Dynpro Client Type     HTML Client
    User agent     Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1)
    Version     null
    DOM version     null
    Client Type     msie6
    Client Type Profile     ie6
    ActiveX     enabled
    Cookies     enabled
    Frames     enabled
    Java Applets     enabled
    JavaScript     enabled
    Tables     enabled
    VB Script     enabled
    Server
    Web Dynpro Runtime     Vendor: SAP, build ID: 7.0009.20060804145649.0000 (release=645_VAL_REL, buildtime=2006-08-05:15:08:24[UTC], changelist=413534, host=pwdfm101), build date: Mon Mar 10 16:04:58 IST 2008
    J2EE Engine     No information available
    Java VM     Java HotSpot(TM) Server VM, version:1.4.2_09-b05, vendor: Sun Microsystems Inc.
    Operating system     Windows XP, version: 5.1, architecture: x86
    Session & Other
    Session Locale     en_US
    Time of Failure     Tue Mar 11 19:37:44 IST 2008 (Java Time: 1205244464171)
    Web Dynpro Code Generation Infos
    local/TutWD_OnlineInteractiveForm
    SapDictionaryGenerationCore     6.4015.00.0000.20050816175946.0000 (release=630_SP_REL, buildtime=2005-10-18:21:32:04[UTC], changelist=363484, host=PWDFM067.wdf.sap.corp)
    SapDictionaryGenerationTemplates     (unknown)
    SapGenerationFrameworkCore     6.4015.00.0000.20050816182950.0000 (release=630_SP_REL, buildtime=2005-10-18:21:25:55[UTC], changelist=363586, host=PWDFM067.wdf.sap.corp)
    SapIdeWebDynproCheckLayer     6.4015.00.0000.20051004171749.0000 (release=630_SP_REL, buildtime=2005-10-18:21:39:50[UTC], changelist=370226, host=PWDFM067.wdf.sap.corp)
    SapMetamodelCommon     6.4015.00.0000.20050614174642.0000 (release=630_SP_REL, buildtime=2005-10-18:21:26:39[UTC], changelist=353586, host=PWDFM067.wdf.sap.corp)
    SapMetamodelCore     6.4015.00.0000.20050614174642.0000 (release=630_SP_REL, buildtime=2005-10-18:21:26:32[UTC], changelist=353586, host=PWDFM067.wdf.sap.corp)
    SapMetamodelDictionary     6.4015.00.0000.20050517181523.0000 (release=630_SP_REL, buildtime=2005-10-18:21:29:35[UTC], changelist=347688, host=PWDFM067.wdf.sap.corp)
    SapMetamodelWebDynpro     6.4015.00.0000.20050816183746.0000 (release=630_SP_REL, buildtime=2005-10-18:21:36:24[UTC], changelist=363604, host=PWDFM067.wdf.sap.corp)
    SapWebDynproGenerationCTemplates     6.4015.00.0000.20051018175352.0000 (release=630_SP_REL, buildtime=2005-10-18:21:56:02[UTC], changelist=372496, host=PWDFM067)
    SapWebDynproGenerationCore     6.4015.00.0000.20051004171749.0000 (release=630_SP_REL, buildtime=2005-10-18:21:40:18[UTC], changelist=370226, host=PWDFM067.wdf.sap.corp)
    SapWebDynproGenerationTemplates     6.4015.00.0000.20051018175352.0000 (release=630_SP_REL, buildtime=2005-10-18:21:56:02[UTC], changelist=372496, host=PWDFM067)
    sap.com/tcwddispwda
    No information available     null
    sap.com/tcwdcorecomp
    No information available     null
    Detailed Error Information
    Detailed Exception Chain
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         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
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         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:98)
         at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:121)
         at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:341)
         ... 29 more
    Caused by: com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException:
    Processing exception during a "UsageRights" operation.
    Request start time: Tue Mar 11 19:37:23 IST 2008
    com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_J2E_13496050\DM5449164447389649768.dir\DM3764139759016281423.tmp
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    $$$/PDF/PDFCredentialLoginFailure2=error while logging into credential ^0
    GeneralError: Operation failed.
    SecurityHandler.login:-1:
    The Digital ID specified is unknown.
    General error information:
    IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0
    Exception Stack Trace:
    com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_J2E_13496050\DM5449164447389649768.dir\DM3764139759016281423.tmp
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    $$$/PDF/PDFCredentialLoginFailure2=error while logging into credential ^0
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    IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0
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