Adobe Connect Add-in

I downloaded the add-in to watch recorded webinars from my classes but when I click on the link it opens a new window and says the add-in is not downloaded. I click on the troubleshooting link and run the test and it is fine and says its downloaded, but I still cant get the recordings to work. I can go to the link to join a live webinar and it works but not the recordings.

I believe it's an add-on for your browser so you can attend Adobe Connect web conferences and presentations.
At any rate, this forum is for Adobe Reader. You may want to look around the Connect forum at http://forums.adobe.com/community/adobeconnect

Similar Messages

How to uninstall Adobe Connect Add-In (Mac OS X)?

After accedentally instaling this add-in I'd like to remove it. Where is the Adobe Connect Add-In located on a Mac running Lion, or is there a way to properly uninstall it. Thanks!
- FanncyPantsMan

You should be able to find the add in this location:
~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/connectaddin

Adobe Connect Add-in Error 9.1 r314

I have been getting an error while trying to save recordings offline. When the Adobe Connect add-in starts, I get the option to save and then then it crashes. Listed below are the step I have taken to resolve the issue
1. Uninstall the Add-in
2. Delete all folders pertaining to the add-in (macromedia.com folder and #sharedObjects)
3. Uninstalled flash.
4. Run "Flash Cleaner" from Adobe
5. Installed Flash then the Add-In
After this, I still received the same error. I have tried this about 3 times with no luck. Any help on this would be great. Below are the details that result from the crash. This is a vista machine. Error is not profile specific as I have created another profile and attempted to save the recording and received the error.
Problem Event Name: APPCRASH
Application Name: connectaddin.exe
Application Version: 9.1.314.0
Application Timestamp: 49f76aef
Fault Module Name: connectaddin.exe
Fault Module Version: 9.1.314.0
Fault Module Timestamp: 49f76aef
Exception Code: c0000005
Exception Offset: 00110c26

Temp Work around;
Connect Add-in will crash when user tries to make the recording offline in Meeting.
Comments (0)
Issue
While trying to make a recording offline you run into an error message;
Adobe Acrobat Connect Add-in 9.3 r52 has encountered a problem and needs to close
(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.
Reason
There seems to be a bug in the 9.3.32.0 Add-in causing it to crash. This will be fixed shortly. Only current work around is to install an older Connect Add-In (9.1.299)
1) Uninstall current Connect Add-in from Add/Remove Programs
2) Install this add-in from here;
ftp://breezeext:[email protected]/patches/Addin9.1.299.zip
Solution
Go to Add/Remove programs and uninstall the current Connect Add-in. Once completed you need to download Connect Add-in Version 9.1.299

Unable to download Adobe Connect add-in

I am trying to downlaod adobe connect add in, my computer will not allow it. It is saying unable to write to hard disk?
Message was edited by: ashish gupta. to add a more descriptive title to the post.

Helllo!
Please try this.
Go to this website, first changing "myconnectserver.com" with the address of your own Adobe Connect server:
myconnectserver.com/common/help/en/support/addindownload.htm
Next, click on the "Download the Windows version" or "Download the Macintosh version" to download the actual Add-in installation file to your computer. If you get the error message at this point, this is because you likely do not have the necessary permissions to save the file to your computer. Try saving to another location, like your desktop, and see if that works.
I hope this helps!

I've plenty hard disc room, but can't download adobe connect add-in

When I try to download Adobe Connect Add-in, message tells me I haven't enuf room on hard-disk, yet I've plenty hard-drive space available.

Hi,
You could either download the latest version of the Add-In with a standalone installer at http://www.adobe.com/support/connect/downloads-updates.html
Or you could also try using IE/Firefox/Safari when downloading the addin. Google Chrome is known to give issues while downloading the Add-In sometimes.

Detecting the Adobe Connect Add In in Flex/Flash?

Hello,
I am working on a project, and one of the items that I need
to add into this application is the ability to find out from the
client connected whether or not they have the Adobe Connect Add In
for flash player. I see the tool on Adobe's website for the connect
connection test does this somehow, but I can't find any
documentation on how to get that information. I can't find it
anywhere in the actionscript reference. Please advise.
-Mike

Moving this discussion to the Connect General Discussion forum.

I am attending an on-line webinar i 1-hour. Their site requires Adobe Connect Add-in. I have installed this, however their site it cannot find it. Please advise

I am attending an on-line webinar 1-hour. Their site requires Adobe Connect Add-in. I have installed this, however their site it cannot find it. Please advise

The add-in should only be required if you are sharing your screen or uploading PPTX content.
Are you having trouble with the room loading? Can you explain/show the issue you are having?

I would need to install Adobe Connect Add-in Test for only one webinar. When I pressed instal button - it said to me - it cannot be written on hard disc. Could you help me, please. Bretislav

I would need to install Adobe Connect Add-in Test for only one webinar. When I pressed instal button - it said to me - it cannot be written on hard disc. Could you help me, please. Bretislav

After posting my concern/question, especially in regards to the optical drive, I read this on this forum:
Jul 11, 2011 5:21 AM
I would like to update my macbook pro from Tiger to Snow Leopard, but my optical drive is not working. Can I take my macbook pro into the apple store and have them install it via a portable drive?
MacBook Pro, Optical drive is no longer working
Another poster replied, "Yes, I believe they will."
Is this true? Can someone verify this? Any idea of cost? I really don't need my optical drive. Besides, end of year, I'm getting a new Mack Book Pro.

Adobe connect add-in install crashes

Dear all,
We want to deploy the Adobe connect add-in on all our computers but when I tried to install it on a test computer, to check if it works correctly, the setup crashes at the end saying that "the program wasn't installed correctly" like the following picture (sorry it's in french!):
If i use the "Reinstall using recommended settings" the install is done without any errors. However if I connect to a test meeting the plugin isn't detected:
By the way if we use the test connection page, the plugin is installed with success through the Flash download interface (step 4: http://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm)
For information here is our standard configuration:
- Windows 7 x64
- Internet explorer 8
- Flash player 11.3
Thanks in advance for your help!
Regards

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Adobe Connect Add-In 11.9.966 AppCrash

I have Windows 7 Pro 64bit with IE11. I have no issues connecting to an Adobe Connect room if the Connect Add-in is not installed. Once I need to share my screen, I have to install it. Once installed, the room reloads and I get the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: adobeconnectaddin.exe
Application Version: 11.9.966.0
Application Timestamp: 5321754e
Fault Module Name: adobeconnectaddin.exe
Fault Module Version: 11.9.966.0
Fault Module Timestamp: 5321754e
Exception Code: c0000005
Exception Offset: 0004016f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have tried to install it during the Connect session. I have also tried to download and install separately. I have disabled anti-virus each time.
I have tried uninstalling and reinstalling Flash and the Connect Add-in.
This happens on IE11 and Chrome with the add-in installed.
Any ideas?

Moving this discussion to the Connect General Discussion forum.

Adobe Connect Add- in link doesn't work

I've gone to the download page for the Connect add-in, and when I click on the link to download the software, the browser is brought to a corrupted webpage of data. The add-in does not download.
This is the URL I'm going to -
http://helpx.adobe.com/adobe-connect/kb/connect-902-add-in.html
On this page, there is a link to download the Connect Add-in for Mac. When using either Firefox or Safari, when the Mac download link is clicked, nothing is downloaded, and the browser displays a corrupt webpage.
Is there an alternate link to download the Add-in for Mac?
Thanks

Hi,
I was able to download addin build # 959 from the download link provided on the page: http://www.adobe.com/support/connect/downloads-updates.html. using Safari on Mac.
Anyways this is the GoUrl to download the Mac addin, if the above URL still doesn't work for you: http://www.adobe.com/go/adobeconnect_9_addin_mac
Thanks
Sameer Puri

Adobe Connect Add-in crashes in Firefox for mac

Process:         connectaddin [1830]
Path:            /Users/USER/Library/Preferences/*/connectaddin.app/Contents/MacOS/connectaddin
Identifier:      com.adobe.ConnectAddin.app
Version:         9.4.96.0 (9.4.96d0)
Code Type:       X86 (Native)
Parent Process: launchd [696]
User ID:         29905
Date/Time:       2014-01-06 11:08:53.220 -0500
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:          311020 sec
Crashes Since Last Report:           19
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      D1B9415C-F33C-16B4-2B14-4E48126E3C13
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Making Recording offline crashes Adobe Connect Add-in.

We are trying to download recordings and it keeps crashing on us. We can download 1 or 2, then it crashes every time after that (until I reboot). We are running the Adobe Connect 9 Add-in version 11.9.972.8
I have tried this on Windows 7 x64 and Windows 8 x64. We have used Internet Explorer, Firefox and Chrome. All have the same result:
Log Name:      Application
Source:        Application Error
Date:          3/5/2015 4:00:51 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Faulting module name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Exception code: 0xc0000005
Fault offset: 0x00332ee4
Faulting process id: 0x18c4
Faulting application start time: 0x01d0578fc31a5cf1
Faulting application path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Faulting module path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Report Id: 15bb26ff-c383-11e4-8295-78acc0b92128
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T22:00:51.000000000Z" />
    <EventRecordID>20647</EventRecordID>
    <Channel>Application</Channel>
    <Security />
</System>
<EventData>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>c0000005</Data>
    <Data>00332ee4</Data>
    <Data>18c4</Data>
    <Data>01d0578fc31a5cf1</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>15bb26ff-c383-11e4-8295-78acc0b92128</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Problems running Adobe Connect add-in under XenApp

This is a real stab in the dark but it's a serious problem for us. Something has changed recently with Adobe Connect that means the add-in (adobeconnectaddin.exe) is hanging at the "Connecting" prompt. We're running Windows 2003 Terminal Server with Citrix XenApp v5 on top.
I suspect it's a problem with Flash acceleration features baked into HDX Flash, part of XenApp but it used to work. Flash v11.3 or higher broke HDX Flash but I don't think that's the problem as I've gone back to a very basic XenApp build with nothing much apart from the OS, XenApp, Flash v11.2.202.235 and the latest add-in - same crash occurs. If I happen to logon to the console using RDP, the fault doesn't occur hence my reason for suspecting it's the Citrix Receiver client/HDX Flash/Adobe Connect Pro add-in nightmare combo!
But considering I've gone back to an earlier image of XenApp (we keep copies of all builds) from February where Adobe Connect used to work fine, I suspect something has now changed with ACP that's broken it on XenApp.
As I said, it's a shot in the dark because this is a relatively unusual set-up and we're on an old version of XenApp/Windows as well.
But help!
Cheers, Rob.

Rob, it sounds like port 1935 is being blocked. Can you verify that that port is open?
Have you gone to the Test Your Computer page for your connect account. After the diagnostics run, choose to send and email and then click on the details... link to see the results of the test.
Here is a link to that page for our hosted account, if that makes it easier: http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm
If needed, Connect only requires FP 10.3 or newer. If it comes to it, an older version of the Flash Player can be tested.

Adobe Connect add-in crashes when I click to allow webcam use.

Can anyone please assist so I can use my webcam while on Adobe Connect? Thank you!

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Adobe Connect Add-in

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