Adobe Connect Addin Loading

Can't get past loading adobe connect when I try to share my screen. I have a PC that runs windows. What can I do?

Hello,
Thank you for your reply.
Sadly still no luck: the connect addin window is still showing the "Loading Adobe Connect".
there is no firewall restriction, and other people can use addin on their computer using windows or Mac on the same network
i forgot to say in my first message that connect works fine in my navigator (without sharing screen of course) if I remove the connect addin application from my computer
You mentionned the need to call Adobe Support, how can i contact them to have debug messages on ?
Any other hints?
Cheers,
Julien.

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