Adobe Connect audio and polls issues

Hello Everyone,
When I'm using Adobe Connect I have these problems (always).
* Sound cuts in and out.
* (Not Responding) comes up for polls (or any time I'm interacting with the Group or Host).
I have a Compaq Laptop with Window 7/ Windows Explorer 9 / Adobe Flash Player 11.3
Please help this is urgent!
Thank you.

It sounds like a network issue. You say you have connected in different locations, did you connect in a location where others were not having the issue? Could your IT staff work with you to identify why you may be having connectivity issues?
If everyone was experiencing the problem, then I'd be inclined to say it was an issue with your Connect account, but being isolated to you, it seems like the problem may be local. Sometimes wireless routers get overwhelmed in busy environments, and may cause some individuals to see temporarily lost connectivity. Other times it may just be a wireless router going bad. If you are hard wired, then it may be router that is beginning to fail. Be sure that when you test other locations, you are connecting to different hardware.
Since you are running the add-in, I don't believe the browser should make any difference.

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Application Timestamp:
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Fault Module Name:
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Additional Information 4:
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*edit*
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I unplugged the power cable with the hdmi cable plugged in. Hit (windows key+p) scrolled to duplicate and it worked.I plugged in the power cord back in and it still worked.

Please beware that this forum is for Adobe Connect users and not ConnectNow users

These are two very different technologies built on different technology stacks. ConnectNow is a free offering.
Support is limited for ConnectNow. Please use this forum for Adobe Connect issues as issues with ConenctNow would not be applicable here.

Reposting to bring this back to the top.
Any questions on topics other than Oracle Help technologies -- Oracle Help for Java and Oracle Help for the Web -- will not be seen by the appropriate people and will not be answered.
For help with other Oracle products or technologies, please find the appropriate forum at:
http://forums.oracle.com/forums/index.jsp
-brian
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For the audio issue do you get any sound if you plug in a set of headphones? I have included a number of troubleshooting steps below and a couple of documents as well. There was an issue with a Windows Update that was causing sound problems about a month and half ago. I don't imagine that is the issue at this point but if nothing else works there is a workaround for the Windows Update below.
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Another solution is to uninstall the driver manually then force Windows to reinstall it. Follow the steps below to do that.
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Step 3: Restart the computer. Windows will then force in the driver on startup.
The last troubleshooting step is to try creating a new user account to see if the issue is only affecting the one account. This can happen is something has been corrupted in the one user profile. This HP support document Managing User Accounts and Logins look under the section Creating a new account in Windows 8.
Here is the workaround for the Windows Update:
At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407.
Uninstalling the Windows Update, then hiding it, is the only method of eliminating the issue if it caused by this update. Here is the procedure for uninstalling the update:
Step 1. Go into Control Panel, then click on “Programs and Features”.
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Step 3. Right-click on the KB2962407 update and select “Hide Update”. This will prevent the update from being installed next time Windows Updates are being installed.
(source material)
Looking forward to hearing how this worked for you.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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BHK6
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ISSUE:
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