Adobe connect service not installed after setup.

Hi
I have been trying to install adobe connect 9.2.1 on Win 2k12 server. I have tried the install process several times logged in on a domain admin account and logging in as a local admin. I follow the install wizard and fill out the connection details for SQL server and SMTP settings (and both appear to work) However once the installer has finished the Connect service is not installed and I am unable to proceed in configuring the connect server for our unit's use.
Is there any other thoughts/ideas as to why this is happening and any workarounds?

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