Adobe Connect Webcam "Zooming" issue on PC NOT on MAC  HELP??

Hi All,
So this is about the resolution of the webcam and it "auto" zooming when the webcam window is reduced.
ie.. I have a 480p camera and when the video window is large (approx a quarter of screen real-estate) all is fine.  As i reduce the window or ad more cams from other presenters the image is cropped to just the centre 280p . rather than just reducing the window size it reduces the images size as well.   So a head shot turns into an extreme close up!
This issue does not happen on a mac.
Both are using the adobeconnectaddin  and are up to date with flash etc.
Any ideas?

Have you ever received any information to help in regard to this problem?  I'm looking for similar "fixes" for LiveCycle Designer forms to work on a Mac.
Since Firefox is now a Mac browser would your idea of coding work in that?  If so I'd love to learn how!
Thanks,
Kara Zirkle
IT Accessibility Coordinator
George Mason University
703-993-9815
[email protected]

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            10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
              10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
                10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
                  10 ??? (adobeconnectaddin + 1271655) [0x137767]
                    10 ??? (adobeconnectaddin + 3959831) [0x3c7c17]
                      10 __select + 10 (libsystem_kernel.dylib) [0x99a5face]
                       *10 ??? (mach_kernel + 4078704) [0xffffff80005e3c70]
      Thread 0x57ba     priority 44       
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
              10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
                10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
                  10 ??? (adobeconnectaddin + 1309144) [0x1409d8]
                    10 ??? (adobeconnectaddin + 1319844) [0x1433a4]
                      10 ??? (adobeconnectaddin + 4351589) [0x427665]
                        10 ??? (adobeconnectaddin + 8353086) [0x7f853e]
                          10 ??? (adobeconnectaddin + 8354070) [0x7f8916]
                            10 ??? (adobeconnectaddin + 8355186) [0x7f8d72]
                              10 ??? (adobeconnectaddin + 8335268) [0x7f3fa4]
                                10 ??? (adobeconnectaddin + 8335771) [0x7f419b]
                                  10 ??? (adobeconnectaddin + 8253269) [0x7dff55]
                                    10 ??? (adobeconnectaddin + 8265620) [0x7e2f94]
                                      10 ??? (adobeconnectaddin + 8331774) [0x7f31fe]
                                        10 ??? (adobeconnectaddin + 8316731) [0x7ef73b]
                                          10 ??? (adobeconnectaddin + 8317611) [0x7efaab]
                                            10 ??? (adobeconnectaddin + 8320782) [0x7f070e]
                                              10 ??? (adobeconnectaddin + 8320420) [0x7f05a4]
                                                10 ??? (adobeconnectaddin + 8310017) [0x7edd01]
                                                  10 AudioDeviceGetProperty + 305 (CoreAudio) [0x94f3da80]
                                                    10 HALDevice::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 722 (CoreAudio) [0x94f6acaa]
                                                      10 HALObject::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 402 (CoreAudio) [0x94f6e536]
                                                        10 HALPlugIn::ObjectGetPropertyData(HALObject const&, AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 95 (CoreAudio) [0x94f7017b]
                                                          10 HAL_HardwarePlugIn_ObjectGetPropertyData(AudioHardwarePlugInInterface**, unsigned long, AudioObjectPropertyAddress const*, unsigned long, void const*, unsigned long*, void*) + 143 (CoreAudio) [0x94f6264b]
                                                            10 HALC_ShellObject::GetPropertyData(unsigned long, AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long, unsigned long&, void*) const + 740 (CoreAudio) [0x94f5f334]
                                                              10 HALC_ProxyIOContext::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long, unsigned long&, void*) const + 536 (CoreAudio) [0x94f4d5ee]
                                                                10 HALB_Mutex::Lock() + 41 (CoreAudio) [0x94f30c21]
                                                                  10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
                                                                    10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
                                                                     *10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
      Thread 0x57c1     priority 63       
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 ??? (adobeconnectaddin + 8211282) [0x7d5b52]
              10 ??? (adobeconnectaddin + 8333573) [0x7f3905]
                10 ??? (adobeconnectaddin + 8330360) [0x7f2c78]
                  10 ??? (adobeconnectaddin + 8334469) [0x7f3c85]
                    10 ??? (adobeconnectaddin + 8314366) [0x7eedfe]
                      10 ??? (adobeconnectaddin + 8342784) [0x7f5d00]
                        10 ??? (adobeconnectaddin + 8342626) [0x7f5c62]
                          10 ??? (adobeconnectaddin + 8343045) [0x7f5e05]
                            10 ??? (adobeconnectaddin + 8361469) [0x7fa5fd]
                              10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
                                10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
                                  10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
                                   *10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
      Thread 0x57d2     priority 97       
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 HALB_IOThread::Entry(void*) + 69 (CoreAudio) [0x94f404fb]
              10 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20 (CoreAudio) [0x94f4af52]
                10 HALC_ProxyIOContext::IOThreadEntry(void*) + 167 (CoreAudio) [0x94f405ff]
                  10 HALC_ProxyIOContext::IOWorkLoop() + 4320 (CoreAudio) [0x94f417b0]
                    10 ??? (adobeconnectaddin + 8317328) [0x7ef990]
                      10 ??? (adobeconnectaddin + 8310815) [0x7ee01f]
                        10 ??? (adobeconnectaddin + 8310867) [0x7ee053]
                          10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
                            10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
                              10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
                               *10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
      Thread 0x57d4     priority 97       
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 HALB_IOThread::Entry(void*) + 69 (CoreAudio) [0x94f404fb]
              10 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20 (CoreAudio) [0x94f4af52]
                10 HALC_ProxyIOContext::IOThreadEntry(void*) + 167 (CoreAudio) [0x94f405ff]
                  10 HALC_ProxyIOContext::IOWorkLoop() + 4320 (CoreAudio) [0x94f417b0]
                    10 ??? (adobeconnectaddin + 8321661) [0x7f0a7d]
                      10 ??? (adobeconnectaddin + 8311055) [0x7ee10f]
                        10 ??? (adobeconnectaddin + 8311104) [0x7ee140]
                          10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
                            10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
                              10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
                               *10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
      Thread 0x5804     priority 57         cpu time   0.004s
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 figThreadMain + 483 (CoreMedia) [0x9b11d45d]
              10 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 175 (CoreMediaIO) [0x9bc48d5d]
                10 CMIO::Thread::SignaledThread::ThreadLoop() + 150 (CoreMediaIO) [0x9bc48e10]
                  10 CMIO::Thread::QueuedTWorkThread<unsigned long>::DoWork() + 119 (CoreMediaIO) [0x9bc3e5d7]
                    10 CMIOGraph::DoWork(unsigned long) + 206 (CoreMediaIO) [0x9bc3b7da]
                      10 CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 701 (CoreMediaIO) [0x9bc3ae19]
                        10 usleep$UNIX2003 + 60 (libsystem_c.dylib) [0x9499ae62]
                          10 __semwait_signal + 10 (libsystem_kernel.dylib) [0x99a5fb76]
                           *10 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b5a0]
      Thread 0x5805     priority 47         cpu time   0.011s
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 ??? (VDC + 29923) [0x95a94e3]
              10 CFRunLoopRun + 129 (CoreFoundation) [0x93db8221]
                10 CFRunLoopRunSpecific + 394 (CoreFoundation) [0x93cf59fa]
                  10 __CFRunLoopRun + 1393 (CoreFoundation) [0x93cf61e1]
                    10 __CFRunLoopServiceMachPort + 169 (CoreFoundation) [0x93cf6c09]
                      10 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x99a5af7a]
                       *10 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000216800]
      Thread 0x5809     priority 16         cpu time   0.021s
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 QTBackgroundQueueRun + 252 (QTKit) [0x94f91c55]
              10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
                10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
                 *10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
      Thread 0x5e6c     priority 54       
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 startIOThread(void*) + 159 (CoreVideo) [0x9b155180]
              10 CVDisplayLink::runIOThread() + 936 (CoreVideo) [0x9b155540]
                10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
                  10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
                   *10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
      Thread 0x5f7c     priority 47         cpu time   0.041s
      10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
        10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
          10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
            10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
              10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
                10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
                  10 ??? (adobeconnectaddin + 4361903) [0x429eaf]
                    10 ??? (adobeconnectaddin + 3897651) [0x3b8933]
                      10 __semwait_signal + 10 (libsystem_kernel.dylib) [0x99a5fb76]
                       *10 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b5a0]
      Thread 0x605a     priority    0-47   cpu time   0.002s
      10 start_wqthread + 30 (libsystem_pthread.dylib) [0x948facce]
        10 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x99a60046]
         *10 wq_unpark_continue + 0 (pthread) [0xffffff7f80c856ae]
      Thread 0x61ba     priority 47       
      10 start_wqthread + 30 (libsystem_pthread.dylib) [0x948facce]
        10 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x99a60046]
         *10 wq_unpark_continue + 0 (pthread) [0xffffff7f80c856ae]
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               0x95a2000 -          0x95cafff  com.apple.cmio.DAL.VDC-4 407.0 (4561) <27E6AECB-0082-3AC8-8F36-CFFED29B9210> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/MacOS/VDC
              0x91abb000 -         0x91ad3ffd  libdispatch.dylib (339.92.1) <7E7A88BF-74B3-363B-B534-6F757DF2DDE3> /usr/lib/system/libdispatch.dylib
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              0x9491f000 -         0x949b1ff9  libsystem_c.dylib (997.90.3) <80D21D3D-1031-314C-B1F0-0B35B977CEFB> /usr/lib/system/libsystem_c.dylib
              0x94f2f000 -         0x94f84ff7  com.apple.audio.CoreAudio 4.2.0 (4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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              0x9b153000 -         0x9b17afff  com.apple.CoreVideo 1.8 (117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
              0x9bc13000 -         0x9bc66ff3  com.apple.CoreMediaIO 407.0 (4561) <09C5A94C-39BD-36D8-A483-77F9CA3C5F2F> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    *0xffffff7f80c82000 - 0xffffff7f80c89fff  com.apple.kec.pthread 1.0 (1) <882075E6-12C4-3225-8750-928715183739> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
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    Process:         accountsd [271]
    Path:            /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
    Architecture:    x86_64
    Parent:          launchd [180]
    UID:             501
    Sudden Term:     Clean (allows idle exit)
    Task size:       1801 pages
    Importance:      Adaptive, Background Priority
    IO Policy:       Utility
    Timers:          Coalesced
      Thread 0xb39      DispatchQueue 1          priority 4        
      10 start + 1 (libdyld.dylib) [0x7fff92ee35fd]
        10 ??? (accountsd + 6850) [0x106ed1ac2]
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              10 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff96fb2fc5]
                10 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8d419a1a]
                 *10 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000216800]
      Thread 0xb5e      DispatchQueue 2          priority 4        
      10 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff8f57b136]
        10 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff8d41e662]
         *10 ??? (mach_kernel + 3958560) [0xffffff80005c6720]
      Thread 0x6234     priority 4        
      10 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8cb53fb9]
        10 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8d41de6a]
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          0x7fff96f42000 -     0x7fff97127fff  com.apple.CoreFoundation 6.9 (855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    Process:         AdobeCrashDaemon [946]
    Path:            /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/Frameworks/AdobeCrashRep orter.framework/Required/AdobeCrashDaemon.app/Contents/MacOS/AdobeCrashDaemon
    Archite

  • Adobe Connect and New GoToMeeting HD

    We have been using the Microsoft Live Meeting platform for about 2 years and wanted to move to an HD platform..just heard about the HD GTM on the TWIT MacBreak weekly podcast and did not know if we move to Adobe Connect .. is there an HD comparable option available or is it forthcoming? Leo

    This is a very long type of conversation...really.
    Things to consider if you want to move to a high definition video format for web conferencing:
    1. Bandwidth - do you have the network that can handle all users connecting at 780p resolution which would be about 3-4 times more data than the VGA or 640x480 resolution Adobe Connect uses? Many customers do not have the bandwidth to even handle VGA! The bandwidth requirements are huge when you are talking 1500 people in an Adobe Connect Seminar. That would overwhelm many IP based networks in no time at all.
    2. Adobe Connect like most web conference solutions is designed for corporate and government/educational  agencies. Many of those customers do not offer employees HD camera equipment or cameras period. Yes, there are exceptions but in general the product is designed for the average corporate/government customer with limited bandwidth and limited budgets for higher end equipment.
    3. Many customers have spent millions of dollars on Polycom and Tandberg HD type systems. These are extremely costly and they run on private networks to avoid the bandwidth issue mentioned. Those networks are costly as well but designed solely for video and audio from the SIP/h.264 or H.323 traffic. Adobe Connect can participate in that system as a "listener/watcher" . For most customers that is fine.
    4. Adobe is looking at HD options for Adobe Connect future versions but today the Adobe Connect 8 platform uses the Adobe Flash Media Server/Flash Player 9 feature set which limits the video to VGA quality for the webcam pod . It is planned that Adobe Flash 10 feature set will be added to one of the Adobe Connect 9 releases next year and at that point the options for HD (780p) video will arrive. So, stay tuned for that.
    5. Do most people need HD video? It's nice and we all like it but when you have hundreds of people in a room attending a meeting then video could be a huge disruption if some have bandwidth issues or if the entire network gets bogged down.
    As for GoToMeeting's option, it is limited to 6 cameras and uses different streams to do that. Adobe Connect prides itself on using one network port (443 - SSL) for all traffic which helps our customers deal with firewall issues. Having many ports is a huge issue for many of our competitors. Understand that GoToMeeting has a market focus on small/medium corporations and individuals and cannnot scale to the numbers that Adobe Connect can.  They are also not focussed on government and do not have Section 508 compliancy that government agencies are required to consider. US State and Local Agencies have to consider accessibility as well when accepting Federal funding.

  • Unable to download Adobe Connect add-in

    I am trying to downlaod adobe connect add in, my computer will not allow it. It is saying unable to write to hard disk?
    Message was edited by: ashish gupta. to add a more descriptive title to the post.

    Helllo!
    Please try this.
    Go to this website, first changing "myconnectserver.com" with the address of your own Adobe Connect server:
    myconnectserver.com/common/help/en/support/addindownload.htm
    Next, click on the "Download the Windows version" or "Download the Macintosh version" to download the actual Add-in installation file to your computer. If you get the error message at this point, this is because you likely do not have the necessary permissions to save the file to your computer. Try saving to another location, like your desktop, and see if that works.
    I hope this helps!

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