Adobe Connect will not allow presenter to share their screen

Hello,,
I need your help.
I had to cancel a virtual Photoshop users group meeting last week because Adobe Connect had some problems with allowing our presenter to share his screen. By the way he was using a Mac OS.
We could hear him but Connect crashed every time he tried to share his screen. We tried on every browser to include Safari. Opera, Firefox and Chrome. His bandwidth was impeccable for a home user at 63 megs/sec .
Any suggestions and help on this would be greatly appreciated. Thank you so much for taking the time to assist on this.
Stephen Burns

Hi Nikhil Sharma,
We had another Connect meeting today and I need some insight from you on Adobe Connect. For the last 3 meetings that I conducted using Adobe Connect my presenters audio just drops away in the middle of the guest’s presentation. This issue has been consistent for all of my Thursday evening meetings. By the way, my presenter’s bandwidth surpasses the expected speed that Adobe Connect requires.
I have used Adobe Connect quite a bit and love it but my last 3 User group meetings were frustrating due to the presenters audio just dying . Once again, all had more than acceptable bandwidth. Most were 30 gbits on up. One person was 60 and higher and the same thing happened to them.
During the meetings I have myself and one other person as hosts and our audio is never affected. It’s only the presenter who is affected.
Are the User group managers being limited to a certain bandwidth? I have had this consistent issue for the past 3 months.
What do you think is most likely going on?
I hope that you an assist with this. My cell is 901 494-0553.
Thanks for your help.

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