Adobe Content Viewer 2.3.0 Crashing alot

Has anyone experienced the Adobe Content Viewer (v2.3.0) crashing on the iPad more than usual? The App seems to crash almost every time I update and download a new folio or existing folio.
It would be good to hear from anyone else experiencing these problems.
Shane

Really nothing in that thread is helpful for this update crash issue. It's got nothing to do with image sizes or whatever - at least from what I've seen in my testing to narrow down the problem. I've tested a 1 page folio with nothing but a single word of text and it still crashes the app upon updating. The problem purely involves new folios created after the recent updates. When I update any of my older folios, they never crash.
Would sure love an update *pun intended* from Bob B on this issue.

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Adobe Content Viewer Crashing

Is anyone else having a problem with the newest version of Adobe Content Viewer crashing constantly? It crashes all the time for me. Sometimes after I download a folio update and go to view the folio, sometimes when I tap to download the upadte for a folio. I try restarting the app, I try restarting my ipad, nothing seems to make it crash less often. I was just wondering if anyone else is experiencing this and if you've found a solution?
Thanks!

Hi Klaasjan, this is really helpful information, since we have actually the problem that the reader is crashing a lot. Not really surprising since we use a MSO (57 states) in a scrollable area, exactly what you wrote to avoid.
But one question remains, which effects our testing. You said that the articles shouldn't be arranged next to each other, does that mean that the viewer is loading the previous and next article into the memory to speed up the loading time when the user jumps to the next article? Because that would effect our testing, since we have all different versions to test the crashing in one dedicated folio in a row, so we would need to insert a dummy page between all variations, or to you have more specific info on that?
Thanks, Norbert

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

Hi Adobe Community!
I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
1. B2B distribution through apple
I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
2. Adobe Content Viewer distribution
If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
3. Developer version
Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
4. TestFlight
What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
Thank a lot!

With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Adobe Content Viewer Slow after Upgrade to ios 8

Hi
I am still in the development phase of my app. I have built it using InDesign.
I have been updating and previewing the app in Adobe Content Viewer on my iPad 3. It was working fine. I upgraded my iPad to ios 8.1 three days back and since then there the app is very slow when i view it in ACV. The page transition is slow, the slideshow gallery grid does not respond even after multiple taps.
Now my ipad is 3rd generation and I am realising i should not have upgraded it to ios 8. But it is very hard for me to tell now if the slowdown is because of -
- ios 8 only
- or because of incompatibility of ios 8 with older ipads (3rd generation)
I tried downgrading my ios to 7.2 but apple does not alllow that anymore, so I am stuck with ios 8.
Any inputs/feedback on this will be great.
thanks in advance.
-MP

Thanks Peter, Bob , for your inputs.
Bob - did you upgrade the ios to 8 on our ipad 3?
Mine was working fine with all the preview apps on ACV till i upgraded to ios 8.
Peter - Apple usually do not discount its products even on Black Friday. But I will see if I can squeeze in a new piece to continue with my project. I am also going to try downgrading ios on my ipad with some manual fix, I could not do it via itunes as apple is no more signing ios 7.
Thanks for the inputs.
-MP

How do you download the Adobe Contents Viewer to a Kindle Fire?

Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

Moved discussion to Digital Publishing Suite forum.

Adobe content viewer grey screen after login on windows 8.1

we're on Windows 8.1, content viewer is not running, after login it shows a grey screen with just "Adobe content Viewer" on the upper left, but nothing working....

I'm sorry Neil, I'm working on a folio on Indesign, if I share the folio from Folio Builder (Indesign) to my account, and then I open adobe content viewer on my iPad, I can see the cover of the folio shared and I can download it.
Instead, with the same account on adobe content viewer (windows 8.1), I see nothing and I can not do any action.

Defaulting fonts when viewing DPS articles in Adobe Content Viewer

Hi.
My fonts are defaulting throughout my folio when I view articles in Adobe content viewer.
This folio is a PDF. I have published before and not had this issue.
Is the problem with Content Viewer?
Will the type display correctly when I publish this folio and view in app?
Thank you.

When a font is missing or unlinked that font shows up as a default font.
The fonts in these documents are not missing or unlinked.
When I update the article it fixes the problem, but only temporarily.
The fonts default the next time I view the article.

DPS Animation & Full Screen Video functionality failure when viewing mag in Adobe Content Viewer

HI There,
Specifically the following issues are occuring when we view the mag through the Adobe Content Viewer on our Ipad.
All Title animations are not functioning at all (although in the SWF viewer they are working fine)
Although we select the media to be played full screen when we are setting up the videos in the media panel they won't play full screen, but play perfectly well in the place we put them. - full screen doesnt function in the SWF viewer either.
The control bars to control playing, stopping, full screen etc also don't appear on our videos we selected. - doesn't function in the SWF viewer like it should with the control bars working
In terms of how we set everything up just to confirm we are doing it right.
For animations.
1. Select copy to animate
2. Click on Animations panel, chose the preset fade in, selected the time 1.25seconds, animate from current appearance, fade in.
For videos
Our videos are H264 Quicktime videos all 16x9 in ratio
1. Went to media panel.
2. Searched for file to insert
3. Inserted it and sized down the actual physical size of the video to fit in the space we wanted (NB we didn't create a rectangle to put them in or anything)
4. Chose the poster from file
5. Selected skin over play full screen & show controller over rollover
Any help to sort this out would be appreciated. Thanks so much in advance

Hi BellaMove:
For the animations:
You have to create a document with the size of the animation you want to create and give attributes using the animation panel of indesign.
Then you export to fla and using Adobe Wallaby pass it to HTML5.
Then place them by the panel Overlay Creator (Web Content). Using the Content Viewer can not see it on your desktop. You'll have to climb the publication in the ipad to see the result.
Do not forget to retouch the css. Read this:
http://digitalpublishing.tumblr.com/post/3898796141/animate-headlines-or-other-things
Is the simplest way to make simple animations I've found.
I hope you find it helps

Hyperlinks not working in Adobe Content Viewer?

Hey
I'm trying to link a photo to another page in InDesign. It doesn't really matter how I do it, it's mainly important that it works .
So far I have managed to create a working hyperlink from a photo to a page, and it works on my computer. But as soon as I test it out in Adobe Content Viewer, nothing happens when I press the photo.
Is this possible to do?
Thanks!

Here is the link to the navto help documentation as well as a screen shot on how to set it up.
Digital Publishing Suite Help | Hyperlink and button overlays
navto://ArticleName#page is the format. ArticleName#0 and ArticleName# will both bring you to the first page of the article.
Here is the link to the hyperlink and buttons documentation Digital Publishing Suite Help | Hyperlink and button overlays

Problem with Adobe Content Viewer

I un-installed every CS5.5 program and updated my CS5.5 to the new Cloud version CS 6.0
I installed Indesign and updated it. The "Adobe Content Viewer" still dont work ??
Please help..

Hi - Thanks for your answer Neil - but i dont have the time to go further more into this kind og endless story´s"... I used more than 6 hours now! - I am in the fortunate position that time is still money....
It seams to be a better idea to go and bye a new computer or "format" your harddisk and re-install everything. No of this panel links or Google-endless-story´s try solving the problem is working for me.
Adobe come on! - You can do better ... when you google this problem, I am certainly not the only one asking.
Just one of the endless story´s and same issue not working
http://forums.adobe.com/message/4977666
This is obviously a to great problem... ?
Have a nice weekend

Adobe Content Viewer problem. Please Help me...

Hi after updating online. Folio, I tried to update the trial version of the publication on my iPad but I get this message: "the issue isavailable for dowload, but new signing for an application version. Update the application from the App Store. "I went to the AppStore and was not any update of the Content Viewer ... I deleted the version on my iPad I downloaded again ... but without success gives me the same problem ... Please help me ... how can I do??
thanks

Hello Bob and thank you for responding so quickly ... Would you be kind enough to send me the link where I can download older versions of Folio Builder and Folio Producers Panel tools for InDesign 5.5. I'm looking for them but I can not find them.
Thank you for your patience.
Il giorno 21/gen/2012, alle ore 16:18, Bob Levine ha scritto:
Re: Adobe Content Viewer problem. Please Help me...
created by Bob Levine in Digital Publishing Suite - View the full discussion
As discussed in numerous threads already, the new viewer has not been approved by Apple yet.
If you’re a pro or enterprise customer you can create your own viewer app. If not, you’ll have to wait or roll back to the older tools.
Bob
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Adobe Content Viewer Application not Loading in China

I am having a problem viewing an application I uploaded to an Adobe Content Viewer account. I can see the application just fine in my dashboard after I log in, but when my contact in China logs in using the same username and password, the application does not appear in her dashboard. Do you know how to resolve this? Is there a firewall that is preventing users in China from seeing the application I uploaded?
Thanks,
Kate

Yes, if Adobe's folios could be downloaded in China, it means Chinese Internet sencorship is gone. Imagine how many magazines are there for Chinese people to download that the government won't be happy to see if Adobe's folios is available to download. Sad for Chinese...

Adobe Content Viewer 2.3.0 Crashing alot

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