Adobe Content Viewer app and .folio file

I created and published a .folio file on my Web server.
My boss downloaded the free Adobe Content Viewer app from iTunes for his iPad. When he tries to open the .folio file from his home screen it goes online to a browser and just shows a grey screen with an icon for the .folio file, its file size and nothing happens.
Am I missing something? The same .folio file works fine on my desktop version of Adobe Content Viewer. How do I get it to work in his app?
Thanks.

Found some other threads. Is this right?
1. Create my .folio file.
2. Host on my free Acrobat.com account.
3. Get viewer to get their own free Acrobat.com account and share doc URL with them.
4. They download file and view in the free Adobe Content viewer app for iPad.
Would check, but I don't have access to an iPad with live internet connection (yet).
Thanks.

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Share message to point user to the Adobe Content Viewer app

When a user shares a folio, can there be a choice to send a message with instructions to share via the Adobe Content Viewer app?
Currently, when I share a folio, the other person receives an email which points them to digitialpublishing.acrobat.com and tells them how "once accepted, the folio can be accessed in your Folio Builder panel in InDesign." Now I can see that in many environments that is a perfectly reasonable workflow, but I have found it really confuses clients when you're sharing folios with people merely need to view the folios via the Adobe Content Viewer app. I fielded a few "it's not giving me permission", "What is it I am supposed to do, John?", "InDesign, I don't have InDesign" before figuring out the problem.
Now I know what's going on, I'm sending them emails saying they don't need to worry about the standard message and digitialpublishing.acrobat.com, but just install the app, login with your Adobe ID, and the app will make the folio available to them. Why can't this route be an option for the sharing instructions?
John

Sorry, no idea. We're all just fellow users here and have no insight into the processes within the iTunes Store, and you'll never get a response from Apple in these forums.
Speaking strictly for me (I'm the only one I can speak for), I'm not sure how Bob Levine would know that Apple is sitting on an update unless he works for Adobe (as he may, though I would think his profile there would say so). But his statement that the version of Adobe Content Viewer is the "original version" is incorrect, if that's what he really meant to say. The version in the iTunes Store is by no means the original, it's up to 1.7.0, and was last updated on May 16th of this year. There may indeed be a new version awaiting approval, though; I have no way of knowing. If there is, though, it would not seem that Apple has been sitting on it for all that long.
Regards.
Message was edited by: Dave Sawyer

Problems with Adobe Content Viewer for V30 Folios

Is anyone else experiencing problems viewing V30 folios on the Adobe Content Viewer app for ipad and iphone. It asks me to download a newer version of the App but as far as I can see I am using the newest version (3.4.5)

The v30 ACV has not been approved by Apple yet.

Adobe Content Viewer app

Hi Guys I created my interactive document on Indesign 5.5 yesterday. I can view it on my desktop 'Adobe Content Viewer'. Is there a way I can view my document on the iPad without buying the expensive Adobe Digital Publishing suite? I don't want to publish the document, I just want to text it on the iPad? When I log into adobe acrobat I can't organise the files, I can only view the workspace!? Also the 'Adobe Content Viewer app' keeps telling me it needs to be updated?? Can anybody help?

Bob,
I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff

Need Adobe Content Viewer app update

Hi,
I am trying to view my publication on the Adobe Content Viewer on my iPad through
1) syncing though creative cloud
I then get this message. However when I go to the App Store, it says all my apps are to date.
I deleted the Adobe Content Viewer app from my iPad and reinstalled it. I still get the same message.
2) previewing through Folio Builder
Can someone tell me how I can update my Adobe Content Viewer when the App store says there are no updates available???
There is nothing wrong with my App store app. I have already updated other apps in the mean time with no problem.
Thanks!

You'll have to wait for Apple to approve the new viewer.
In the mean time you should create folios as version 24.
Bob

V19 Android Adobe Content Viewer dumped my folios

I fired up our Xoom this morning to preview some article changes and upgraded the Adobe Content Viewer. Unfortunately I was greeted with an empty library, even though I had 10 or more already downloaded folios before the update. I was viewing one right before the update was installed. After signing in all the folios show up in the library, but they show as not having been downloaded yet. Did I do something wrong, or will my customers have to re-download entire folios that were already downloaded to their devices prior to the Adobe Content Viewer update? After the v18 ACV update I had to update an article in each folio for them to be viewable (which was not ideal) but at least it only forced one article to be re-downloaded.
Has anyone else experienced this? I haven't started getting calls about this yet but I'm sure they'll be coming soon if it's not just me that's losing their downloaded folios.
Andrew

Hi Andrew,
Do you know if this is still the case for the latest version?
I wonder if this is by design, or just happened with v19 update.
It would seem beneficial for Adobe to have all users need to re-download everything after an update of an app.
Hoping for a quick answer, otherwise ill have to test it myself on v21
ps, you mentioned Android, so it did not happen in iOS?

I can't log into the adobe content viewer app on my ipad

I just updated the content viewer app, when I try to log on I get an authentication failed message. I was able to log into adobe.com so my info is correct. does anyone know how to work around this?

Log in to https://digitalpublishing.acrobat.com (not adobe.com) and accept the Terms of Use.

When is the 'Adobe Content Viewer app' for iPad going to be updated?

I really need this app to view my content and to meet my deadlines! Adobe have told me it's Apple that is holding the approval up?

Sorry, no idea. We're all just fellow users here and have no insight into the processes within the iTunes Store, and you'll never get a response from Apple in these forums.
Speaking strictly for me (I'm the only one I can speak for), I'm not sure how Bob Levine would know that Apple is sitting on an update unless he works for Adobe (as he may, though I would think his profile there would say so). But his statement that the version of Adobe Content Viewer is the "original version" is incorrect, if that's what he really meant to say. The version in the iTunes Store is by no means the original, it's up to 1.7.0, and was last updated on May 16th of this year. There may indeed be a new version awaiting approval, though; I have no way of knowing. If there is, though, it would not seem that Apple has been sitting on it for all that long.
Regards.
Message was edited by: Dave Sawyer

IPad system 5.0 Adobe content viewer app

Looking for older version of iPad apps such as adobe viewer for iPad system 5.0 cannot seem to find what I need at the moment

I looked on apple and adobe website before posting here, couldn't find exactly what I was looking for. Usually am very good at this sort of thing. But will keep trying till I find it.

Customize the look of the Adobe Content Viewer App

Hi,
is it possible to customize the look of the Adobe Viewer? For instance: I would like to have smaller, shelf-like, thumbnails instead of the new big ones. I also want to change the background and add a logo or sth.
Best
Marcel

Go through the help links to know more. You may contact your Adobe representative for a Demo in case you are interested in purchasing DPS Enterprise edition.
http://helpx.adobe.com/digital-publishing-suite/topics.html
http://www.adobe.com/products/digital-publishing-suite-enterprise.edu.html

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Edge Animate file turns black when viewed in Folio, but worked great in adobe content viewer before uploading to folio panel.

What am I doing wrong?
I created simple animations to work in DPS. Basically hot spot button that toggle on and off showing features and benefits. When viewed and tested in adobe content viewer, everything worked great. Now that I am ready to upload the folio as an ipa app. The animations turn black over the image that it is supposed to be on top of.
Any help would be much appreciated.

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

How can I delete testing apps off of my Adobe content viewer?

I have been playing around, and sending different things to the cloud and viewing it on the adobe content viewer (not being published or shared with anyone). I delete them from my folio builder and from the dashboard in folio producer and they are not deleted from my app. I just want them gone. They are not relevant anymore.

Two things to check: (1) did you remove the folios using the same Adobe ID in the Folio Builder that you're using in the Adobe Content Viewer? and (2) did you create the files using the old prerelease Content Bundler?

How do I view folios in Adobe Content Viewer on device?

Hello,
I have just upgraded to the Creative Cloud. In my newly created folio, I see the icon for Local Folio. How can I get that folio to the cloud, so I can have it downloaded to my device in the Adobe Content Viewer?

Hi Jo,
When you create your folio you can preview it by:
1) Opening the Folio Builder window and clicking Preview > Preview on Desktop at the bottom left
2) Opening the Folio Builder window and clicking Preview > Preivew on Jo’s iPad at the bottom left (only works if you have Adobe Content Viewer installed and open on a plugged in iPad)
To actually compile your app and install the development ipa file on your iPad:
1) Select your Folio in the Folio Builder window
2) From the top, right flag pull down select “Create App”
3) This will launch the Digital Publishing Suite App Builder that takes you through the steps to create the ipa file

Adobe Content Viewer - Folio demo

Hi guys,
I have a question that a client ask to me and I didn't know how to properly answer to it...
I showed him a demo version of a Folio through his Adobe Content Viewer App on iPad.
Then I told him that when the Folio is finalize, we will need to publish it to the iTunes Store in order for this employees to download the app on their iPad.
But the client told me that, an other agency was just sharing the application for FREE by email.
I saw a video of Terry White explaining HOW to share a Folio with an unlimited number of people however, I still have questions :
- Will the FREE folio last forever ? If I share it with 100 people will they be able to use it all the time ?
- If I decide to publish the folio with a single edition will I be able to share this content with an unlimited number of people without using iTunes ?
Thanks in advance for your time.
Best,
J.

No way to do that through email. This was possible in the prerelease but no more. That said, the sharing system is based on email addresses. The person(s) you want to share with must have those email addresses registered as Adobe IDs.
Forever is a long long time, but there’s no time limit I know of for shared folios though the Adobe Content Viewer.
Single Edition folios must be distributed through iTunes. The only way around that is through very high priced Enterprise accounts through Adobe and Apple.
Bob

Adobe Content Viewer app and .folio file

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