Adobe Content Viewer app

Hi Guys I created my interactive document on Indesign 5.5 yesterday. I can view it on my desktop 'Adobe Content Viewer'. Is there a way I can view my document on the iPad without buying the expensive Adobe Digital Publishing suite? I don't want to publish the document, I just want to text it on the iPad? When I log into adobe acrobat I can't organise the files, I can only view the workspace!? Also the 'Adobe Content Viewer app' keeps telling me it needs to be updated?? Can anybody help?

Bob,
I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff

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Share message to point user to the Adobe Content Viewer app

When a user shares a folio, can there be a choice to send a message with instructions to share via the Adobe Content Viewer app?
Currently, when I share a folio, the other person receives an email which points them to digitialpublishing.acrobat.com and tells them how "once accepted, the folio can be accessed in your Folio Builder panel in InDesign." Now I can see that in many environments that is a perfectly reasonable workflow, but I have found it really confuses clients when you're sharing folios with people merely need to view the folios via the Adobe Content Viewer app. I fielded a few "it's not giving me permission", "What is it I am supposed to do, John?", "InDesign, I don't have InDesign" before figuring out the problem.
Now I know what's going on, I'm sending them emails saying they don't need to worry about the standard message and digitialpublishing.acrobat.com, but just install the app, login with your Adobe ID, and the app will make the folio available to them. Why can't this route be an option for the sharing instructions?
John

Sorry, no idea. We're all just fellow users here and have no insight into the processes within the iTunes Store, and you'll never get a response from Apple in these forums.
Speaking strictly for me (I'm the only one I can speak for), I'm not sure how Bob Levine would know that Apple is sitting on an update unless he works for Adobe (as he may, though I would think his profile there would say so). But his statement that the version of Adobe Content Viewer is the "original version" is incorrect, if that's what he really meant to say. The version in the iTunes Store is by no means the original, it's up to 1.7.0, and was last updated on May 16th of this year. There may indeed be a new version awaiting approval, though; I have no way of knowing. If there is, though, it would not seem that Apple has been sitting on it for all that long.
Regards.
Message was edited by: Dave Sawyer

Adobe Content Viewer app and .folio file

I created and published a .folio file on my Web server.
My boss downloaded the free Adobe Content Viewer app from iTunes for his iPad. When he tries to open the .folio file from his home screen it goes online to a browser and just shows a grey screen with an icon for the .folio file, its file size and nothing happens.
Am I missing something? The same .folio file works fine on my desktop version of Adobe Content Viewer. How do I get it to work in his app?
Thanks.

Found some other threads. Is this right?
1. Create my .folio file.
2. Host on my free Acrobat.com account.
3. Get viewer to get their own free Acrobat.com account and share doc URL with them.
4. They download file and view in the free Adobe Content viewer app for iPad.
Would check, but I don't have access to an iPad with live internet connection (yet).
Thanks.

Need Adobe Content Viewer app update

Hi,
I am trying to view my publication on the Adobe Content Viewer on my iPad through
1) syncing though creative cloud
I then get this message. However when I go to the App Store, it says all my apps are to date.
I deleted the Adobe Content Viewer app from my iPad and reinstalled it. I still get the same message.
2) previewing through Folio Builder
Can someone tell me how I can update my Adobe Content Viewer when the App store says there are no updates available???
There is nothing wrong with my App store app. I have already updated other apps in the mean time with no problem.
Thanks!

You'll have to wait for Apple to approve the new viewer.
In the mean time you should create folios as version 24.
Bob

I can't log into the adobe content viewer app on my ipad

I just updated the content viewer app, when I try to log on I get an authentication failed message. I was able to log into adobe.com so my info is correct. does anyone know how to work around this?

Log in to https://digitalpublishing.acrobat.com (not adobe.com) and accept the Terms of Use.

When is the 'Adobe Content Viewer app' for iPad going to be updated?

I really need this app to view my content and to meet my deadlines! Adobe have told me it's Apple that is holding the approval up?

Sorry, no idea. We're all just fellow users here and have no insight into the processes within the iTunes Store, and you'll never get a response from Apple in these forums.
Speaking strictly for me (I'm the only one I can speak for), I'm not sure how Bob Levine would know that Apple is sitting on an update unless he works for Adobe (as he may, though I would think his profile there would say so). But his statement that the version of Adobe Content Viewer is the "original version" is incorrect, if that's what he really meant to say. The version in the iTunes Store is by no means the original, it's up to 1.7.0, and was last updated on May 16th of this year. There may indeed be a new version awaiting approval, though; I have no way of knowing. If there is, though, it would not seem that Apple has been sitting on it for all that long.
Regards.
Message was edited by: Dave Sawyer

IPad system 5.0 Adobe content viewer app

Looking for older version of iPad apps such as adobe viewer for iPad system 5.0 cannot seem to find what I need at the moment

I looked on apple and adobe website before posting here, couldn't find exactly what I was looking for. Usually am very good at this sort of thing. But will keep trying till I find it.

Customize the look of the Adobe Content Viewer App

Hi,
is it possible to customize the look of the Adobe Viewer? For instance: I would like to have smaller, shelf-like, thumbnails instead of the new big ones. I also want to change the background and add a logo or sth.
Best
Marcel

Go through the help links to know more. You may contact your Adobe representative for a Demo in case you are interested in purchasing DPS Enterprise edition.
http://helpx.adobe.com/digital-publishing-suite/topics.html
http://www.adobe.com/products/digital-publishing-suite-enterprise.edu.html

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Hi I've got an adobe edge animate banner that animates and looks good. But I need it to be able to open a link (once the banner has been tapped on) in the Adobe Content Viewer app's in app browser window. Presently it only opens up within the 300x600 box that the ad is in.

Can you post your current link code?
It sounds like you are using the "_self" property which is opening it up inside the banner.
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Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Content viewer app ipad space usage

I am using the Adobe Content Viewer app on the iPad for DPS. The four apps/folios I have downloaded in the viewer are 7mb, 195mb, 634mb and 486mb (1.2GB). But when I go to my iPad Settings/Usage it says the content viewer app is using 6.5GB in total. Does anybody know why or how to clear the content viewer cache etc?

On a computer, sign in to http://digitalpublishing.acrobat.com and follow the prompts to verify your email account with DPS. You should then be able to sign in.

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Need help: unable to login Adobe Content Viewer on iPad

Need help: not able to login with my Adobe Id and password on adobe content viewer on iPad. I'm able to login on the adobe.com site with my Id and password, but not on my iPad in the adobe content viewer. I've reset my Adobe ID password a couple of times to make sure I'm using the correct password and ID and I've even tried it with a complete new Adobe ID account, but it has not helped. Anybody who knows how to solve this?

Your Adobe ID needs to be verified to work with DPS. Can you use that Adobe ID to sign in to the Folio Builder panel? If not, sign in to http://digitalpublishing.acrobat.com and follow the prompts to verify the Adobe ID.
If your Adobe ID is verified, try removing the Adobe Content Viewer app from both the iPad and iTunes, sync, and install it again.

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Adobe Content Viewer - Folio demo

Hi guys,
I have a question that a client ask to me and I didn't know how to properly answer to it...
I showed him a demo version of a Folio through his Adobe Content Viewer App on iPad.
Then I told him that when the Folio is finalize, we will need to publish it to the iTunes Store in order for this employees to download the app on their iPad.
But the client told me that, an other agency was just sharing the application for FREE by email.
I saw a video of Terry White explaining HOW to share a Folio with an unlimited number of people however, I still have questions :
- Will the FREE folio last forever ? If I share it with 100 people will they be able to use it all the time ?
- If I decide to publish the folio with a single edition will I be able to share this content with an unlimited number of people without using iTunes ?
Thanks in advance for your time.
Best,
J.

No way to do that through email. This was possible in the prerelease but no more. That said, the sharing system is based on email addresses. The person(s) you want to share with must have those email addresses registered as Adobe IDs.
Forever is a long long time, but there’s no time limit I know of for shared folios though the Adobe Content Viewer.
Single Edition folios must be distributed through iTunes. The only way around that is through very high priced Enterprise accounts through Adobe and Apple.
Bob

Adobe Content Viewer app

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