Adobe content viewer authentication failed

My client is trying to see the folio on his ipad on the adobe content viewer, his adobe id can connect in acrobat.com but not into the adpbe content viewer app, Any solution?

Ask your client to sign in to https://digitalpublishing.acrobat.com, not http://acrobat.com. Your client can then verify the account to use DPS.

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Adobe content viewer authentication fails. please help!

my authentication at adobe content viewer fails. i can acces acrobat.com. i have tried to reinstall the program and created a new account but still failing the same way. i´m using ipad. what´s wrong?
please help

Go to http://digitalpublishing.acrobat.com and log in with your credentials, then accept the terms of use.
Neil

'Authentication Failed' for Adobe Content Viewer on iPad

I could not sign in to Adobe Content Viewer on iPad using my Adobe ID? Message received was 'Authentication failed'. I tried signed in to Adobe website using the name ID and password, there was no problem. Could someone PLEASE HELP me!

I Know nothing about this, but a Google search revealed this from the Adobe Support site.
https://forums.adobe.com/thread/892219..
SInce it is an Adobe app, you would probably be better off seeking help on their forums anyway.

Cannot log in to The Adobe Content Viewer on my iPad - Says Authentication Failed?

Cannot login to the Adobe Content Viewer on my ipad.
Says: Authentication Failed...

Check two things:
1) Make sure your device is connected to the Internet.
2) Make sure that the Adobe ID you're using is verified to work with DPS. On a computer, sign in to https://digitalpublishing.acrobat.com, and follow the prompts.
Let us know if you have a valid Adobe ID and you're still getting this error.

"authentication failed" error for adobe content viewer

i keep getting "authentication failed" error when logging in to adobe content viewer on my ipad. I am signed in to my adobe account. what else can I do?

per neil enns,
Did you log into http://digitalpublishing.acrobat.com/ with your account, on your PC, and confirm there are no terms and conditions to accept? If so and you still can't log in on your iPad it is likely due to blocked ports by your IT department's firewall.

I have downloaded Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failed. What am I doing wrong?

I have downloaded and istalled Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failure, what am I doing wrong?

Thanks for the quick reply.
Do you have any examples of system extensions or accessibility features that might be the culprit? I have actually never heard of those terms before.

Having trouble logging a client into the Adobe Content Viewer. keep getting authentication failed

How do people get on with the Adobe Content Viewer?
It is always a struggle for us. We've got a client struggling with it now -- had created an adobe id a week ago and dow nloaed the app. has followed the troubleshooting guide. but still no luck...

They need to go to digitalpublishing.acrobat.com, log in with that Adobe ID and accept the terms of use.
Note: this must be done from a desktop computers. It can't be done from a mobile device.

Authentification failed messages with Adobe Content Viewer (still)

I heard that there was a problem with Authentification failed messages with Adobe Content Viewer this morning with a server issue but I am running into those issues tonight. System Staus reads green. All my log-in info works in other places. What's up?

Currently all the DPS services are up and running.
Check DPS status page:
http://status.adobedps.com/
Kindly try to sign in again and let us know if you still have any trouble signing in.

Mac: R26 Adobe Content Viewer Installation Silently Fails

I'm installing DPS Desktop Tools 26.0.0 and Adobe Content Viewer is silently failing. In the installation log:
CustomHooks.dylib: installation succeeded
CustomHooks.dylib: Call to LSRegisterURL Failed!
CustomHooks.dylib: About to delay, to allow previous installation to finish.
[       0] Thu May 2 12:28:31 2013 INFO
CustomHooks.dylib: Delay complete.
CustomHooks.dylib: In InstallAirApp()
CustomHooks.dylib: Installer files are located:
/Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/Install Adobe Content Viewer.app/Contents/MacOS/Install Adobe Content Viewer
[       0] Thu May 2 12:28:35 2013 INFO
CustomHooks.dylib: installation failed
Custom action return code: 0
:: END TIMER :: [Post payload :{A2C5268E-1455-4D84-AAB0-5AB4FE1CD907}] took 31895 milliseconds (31.895 seconds) DTR = 1399.59 KBPS (1.36679 MBPS)
No operation. We're done:
[       0] Thu May 2 12:28:37 2013 INFO
The more disturbing thing is that the installer claims the installation succeeded, even though the ACV installation failed. I can install ACV by hand (by running "Install Adobe Content Viewer.app"). This is occurring inside a VMware Fusion VM with Mac OS X 10.8.2 (I'm using a VM because I have to build a distribution from the product of installing the AIR-based DPS Desktop Tools installer. This has not been an issue with previous revisions of DPS Desktop Tools).
- Patrick

We do see this happen occasionally, but chasing down the root cause is difficult. The manual re-install is our suggested workaround at the moment.
Neil

Adobe Content Viewer - Ipad

I keep getting an 'Authentication Failed' message when I try to sign in to Adobe Content Viewer on my Ipad. I know my password and id are ok because I can sign into my Adobe account without any problem at all.

Please do not post the same question multiple times!

Need help logging into Adobe Content Viewer on my iPad

I have downloaded Adobe Content Viewer on my iPad and when I try to sign in I get an authentication failed message. I have changed my password and i have no problem logging into my account for Adobe on the website. Not sure what I am doing wrong.
PLease help.
K

Hi Bob,
thanks for hen the reply.
I did that and it gives me an unsupported browser message.
And the upgrade to a supported browser link goes no where
Thoughts?

Apple ID not working to sign into Adobe Content Viewer on iPad

Why does the same Apple ID and password used to get me here not work when opening Adobe Content Viewer for first time on iPad? I keep getting "Authentication failed." I know the Apple ID and password are correct.

Use your account to sign in to the DPS Dashboard (https://digitalpublishing.acrobat.com) on a computer. Follow the prompts to open an email message and verify your account.

Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

Hi Adobe Community!
I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
1. B2B distribution through apple
I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
2. Adobe Content Viewer distribution
If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
3. Developer version
Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
4. TestFlight
What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
Thank a lot!

With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Adobe Content Viewer + Article creation

Hello,
I've created a folio in Indesign CS5.5 but I can't create an article when I click the "New" button. The following error message displays "An error has occurred while updating article layouts. The InDesign file for the layout cannot be found. Please relink the article to desired source files".
All I've created so far is a scrolling text box which I can't preview because the Adobe Content Viewer fails to launch (dual orientation document).
I've done a clean install of Indesign CS5.5 and installed the latest Folio Producer and Builder Tools (CS5.5) posted on the Adobe DPS website.
Has anyone come across this problem recently and if so what was your solution.
Thank you.
Richard

To negilaxman,
This message has occurred for myself and asks to relink the source files, this worked before a new update of folio tools V 8.0.8.22 (CS6).
1. How can you relink these files when the server cannot find the folio on you local drive but it's available in the cloud.
2. Also Is there a easier way to duplicate all folio content ie :
All Vertically only
All Horizontal only
Also horizontal and vertical documents in the cloud need a way to re-link back towards the local drive or a cloud folio duplicate without any need to re-upload all your previous content.
Any users having the same problems with small or larger folios after this new update.
Regards
Vividi

Adobe content viewer authentication failed

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