Adobe Content Viewer Crashing

Is anyone else having a problem with the newest version of Adobe Content Viewer crashing constantly? It crashes all the time for me. Sometimes after I download a folio update and go to view the folio, sometimes when I tap to download the upadte for a folio. I try restarting the app, I try restarting my ipad, nothing seems to make it crash less often. I was just wondering if anyone else is experiencing this and if you've found a solution?
Thanks!

Hi Klaasjan, this is really helpful information, since we have actually the problem that the reader is crashing a lot. Not really surprising since we use a MSO (57 states) in a scrollable area, exactly what you wrote to avoid.
But one question remains, which effects our testing. You said that the articles shouldn't be arranged next to each other, does that mean that the viewer is loading the previous and next article into the memory to speed up the loading time when the user jumps to the next article? Because that would effect our testing, since we have all different versions to test the crashing in one dedicated folio in a row, so we would need to insert a dummy page between all variations, or to you have more specific info on that?
Thanks, Norbert

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Downloading froze and Adobe Content Viewer crashed.

I tried downloading folio data with content viewer on iPad.
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But the downloading froze and the content viewer crashed very often.
I checked the folio data on DPS Dashboard and I think the folio data is OK.
And the status of Acrobut.com is "The service is available. No issues repoeted." on Acrobat.com Health.
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Adobe Content Viewer crashes with particular layout

Hello all,
I have two layouts I've added to a folio, the first is a smooth-scrolling layout and the second is a snap-to-page layout. It works perfectly until I add the horizontal layouts of the second set.
What I found most unusual is that everything works fine viewed vertically, but crashes on trying to view the horizontal layouts ( horizontal layouts uploaded by other team members in the same folio work fine somehow ). It works fine horizontally until I add the second set of layouts. The crashes happen only on the iPad, and works fine viewed on Content Viewer from the desktop. It's not just me either, other members are also having crash issues with my layouts..
The horizontal layout is identical to the vertical layouts, and I'm not getting any sort of error messages, so I can't tell what's causing the folio to crash. What's going on?

My folio still does not work. I've isolated the problem to one particular layout. When this article is in landscape layout, it causes the Content Viewer to crash. I have no MSO with the same name, and I've checked all the interactive objects and overlays to see what's causing this problem. It worked perfectly before the update to the new Content Viewer and before I updated the tools. The article also works fine in portrait view, and it has the exact same objects and interactivity. This is extremely frustrating, and I could be looking for hours to find what the problem is. Any help would be greatly appreciated.

Adobe Content Viewer Crashes

Hi, I have a problem with abode content viewer on my ipad and my iphone. It crashes constantly eventhough the folio size is very small.
The folio includes 26 articles. They all have a splash page as the first page which is a simple graphic designed in Indesign.
21 of the ariticles have 18 pages each including 2 web content frame that collect the data from the host.
Overall, the folio act like a directory with many categories. So even there is no big image file in the folio itself and all the images are called from the host when you open the page.
But when is switch between pages it chrashes most of the time on my ipad 1, some times on my ipad 2 and some times on my iphone.
Do the web contents make this issue?

My folio still does not work. I've isolated the problem to one particular layout. When this article is in landscape layout, it causes the Content Viewer to crash. I have no MSO with the same name, and I've checked all the interactive objects and overlays to see what's causing this problem. It worked perfectly before the update to the new Content Viewer and before I updated the tools. The article also works fine in portrait view, and it has the exact same objects and interactivity. This is extremely frustrating, and I could be looking for hours to find what the problem is. Any help would be greatly appreciated.

Update Install Paused - and when resumed Adobe Content Viewer Crashes

Hello,
I am trying to update a file through the Digital Publishing Suite, however it seems suck on an 'Update Install Paused' phase.
The only button that I can press is RESUME, and when I do the application crashes. There is no Archive button for the particular
document I am trying to update.
I tried unsharing/unplublishing and deleting it from the Publishing Suite deck. And loaded a new one. But it doesn't dissapear
from ACV, nor does it get updated with the new file.
HELP PLEASE!!! Thanks,
Adriana

I'm having the same problem. I read on a thread from Adobe Staff, Bob Bringhurst that it's a known bug. He recommends "archiving" the download items and trying again. My problem is I can't get the archive button, only resume downloading. Like you, it crashes when you try to "resume". It's so frustrating.

Adobe Content Viewer Crashing in Ipad 1

Hello
We've created a publication which is working good on iPad 2 but I am having many crashes on iPad 1. There is no HTML code, but there are many animation and interactivity. Is there anyone else that has this experience between iPad 1 and 2?
Thanks
Eddie

Yes, this is quite common. This is memory issue - iPad 1 have 256 MB of memory, iPad 2 512 MB. We saw this with big pan&zoom images, for example.

Adobe Content Viewer 2.3.0 Crashing alot

Has anyone experienced the Adobe Content Viewer (v2.3.0) crashing on the iPad more than usual? The App seems to crash almost every time I update and download a new folio or existing folio.
It would be good to hear from anyone else experiencing these problems.
Shane

Really nothing in that thread is helpful for this update crash issue. It's got nothing to do with image sizes or whatever - at least from what I've seen in my testing to narrow down the problem. I've tested a 1 page folio with nothing but a single word of text and it still crashes the app upon updating. The problem purely involves new folios created after the recent updates. When I update any of my older folios, they never crash.
Would sure love an update *pun intended* from Bob B on this issue.

Adobe Content Viewer keeps crashing

Hi everyone.
I'm building my first publication and I'm having some trouble.
I have an article with a infographic of aprox. 5500px in height. It has some logos on it and I did some pop-ups with object state to explain the logos. The pop-ups just contain some text, the logo image and some of them have links. There's also a button to close it.
After 8 pop-ups (I need 12) the iPad can't handle and the Content Viewer crashes. I restarded the iPad, removed the folio and downloaded again, unninstalled the Content Viewer, downloaded again. Still crashing.
The I went back to Indesign. First I just pasted the infographic from Ilustrator to Indesign. Then I exported as a image (PNG and JPEG). Didn't work. Then I cut in several images with 750px in height and 1020px in width. Still nothing.
If there's less than 8 pop-ups, it works. But there's another article with regular size (1024x768) that has a image with 10 pop-ups and it's working fine. And I did in the same way I did with the infographic.
So it's a combination of pop-ups and big images that's making the Content Viewer crash.
My options now are linking the contents of the pop-ups to an article and then linking them back (using navto://) or change the infographic to a regular article and the user can go sliding down from area to area.
Before I do any of these, do you have any ideas?
Thank you in advance.

For me it`s the DPS that isn`t utilizing the hardware right. There`s some - or what seems to be - heavy games running on iPad without a problem. When I put some images with less than 600kb in total with some other objects, the viewer crashes. It`s a little frustrating.
Anyway, thanks for your awser.

Content Viewer Crashes When Viewing Web Content

Hi,
I'm having issues with the folio Content Viewer crashing before web pages fully load my hyperlinks. I need to proof the folio with the client before we can publish, so I need everything to be working and know that the final app will not have the same issue.
I've set up buttons that link to coordinates on Google Maps. When a button link is clicked, the web viewer begins to load then immediately disappears (sliding to the bottom of the screen before the web content finishes loading) or crashes the Content Viewer completely.
I searched the forums and did not really find any solutions, other than when using a lot of images, they need to be sized/sampled down to use less memory. My folio does have a few articles that use quite a few images, so I've sampled everything down to 72dpi and noticed a slight increase in loading speed when loading each article. At first I thought this fixed the issue as the maps were loading for me, but after switching articles, it's crashing again.
If anyone has come across this and has a solution, please help me out!
Thanks,
S

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Content viewer crashes after loading google map

Greetings! I am making progress, finally on my first Edge Animate CC 2014 / InDesign CC 2014 DPS edition.
I have finally gotten to the pplace where I need to display a Google Map for two different locations, each map will be loaded with a different button on click and replace the previous map. It works fine in the browser, but when I upload my folio through InDesign and load it into the Adobe Content Viewer on an iPad (Air) after clicking the MAP button (either one), the map loads and appears to be fine, then after about 10 seconds, the Viewer crashes. I have tried it repeatedly and by clicking both map buttons, the produce the same results.
What should upload for someone to look at, or has anyone else ran into this issue?
Below is the code for the Action(s):
downtownMapButton:
// insert code for mouse click here
var mapFrame = sym.$("mapContainer");
var map ='<iframe width="'+mapFrame.width()+'" height="'+mapFrame.height()+'" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="https://mapsengine.google.com/map/embed?mid=zE2zuZhUFeMU.kVkOwZos-Fiw" ></iframe>';
mapFrame.html(map);
// Show an element
sym.$("mapBox").show();
// Show an element
sym.$("downtownPointerSym").show();
// Show an element
sym.$("mapContainer").show();
sym.$("closeButtonSym").show();
sym.$("prestonPointerSym").hide();

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

Content Viewer crashes, will my multi-folio app crash as well?

I am in the process of creating back-issues before our multi-folio app goes live in a couple weeks (my first foray into Adobe DPS). Some articles in my folios are very large in size because of large PNG object state slideshows (about 25 MBs for each article). These articles are now causing Adobe Content Viewer (ACV) to crash, ever since the app was updated to accommodate the v26 versions. I have tried creating identical folios with both v25 and v26 tools, and they both crash when reading the large articles.
ACV did not crash when reading the exact same folios/articles before the app updated to accommodate the v26 tools. I'm testing on an iPad 1. I will be able to test on an iPad 2 and iPad 3 in a few days. The same type of folios/articles do not cause ACV to crash on android before or after update.
My question is... does ACV crashing mean my real multi-folio app is guaranteed to crash when it goes live in a few weeks? Or is this a bug in ACV that will not exist in my real multi-folio app?
Thanks.

ACV and the custom viewer are the same. If you are seeing problems with ACV you will have the same problems with your custom app. This isn't a bug in the app, it's the app running out of memory because of the complexity of your pages. iPads aren't as powerful as desktops. If you are designing articles with full-page PNG slideshows with multiple states you will wind up with low memory problems. You should rethink your page design to simplify the number of large assets you have.
Neil

Desktop Content Viewer crashes every time

I can't get the Adobe Content Viewer for the desktop to stop from crashing on my MacBook Air. Even if I launch it separately, outside of InDesign. Anyone know what to do about this? I've reinstalled Folio Producer tools, but to no avail and am desperate to get it to work. Thanks.

I would try deleting all versions of it (including CS6) from the Applications > Adobe folder, and then either reinstall the Folio Producer tools or just open the package and drill down (AdobeDigitalPublishing-mul > payloads > AdobeContentViewer-mul > AdobeContentViewer.air) to install the desktop viewer.

Content Viewer crash on Android 4.0.4

Hello everybody
I have installed Adobe Content Viewer 2.8.0.0.59744 on my tablet, and it crash just in the beginning (black screen and error message) I tried to re-install several times, but same things happens.
When I try oldest versions of Content Viewer (1.8.0.0.23535) I can login, and access to my library, but don´t download the publications (ask for an update)
I´m working on Indesign CS6, desktop viewer v23, technical issues of my tablet:
Storex Ezee Tab 971
System: Android 4.0.4 ICS
Processor: A10 1.2 GHZ
Ram memory: 1G
Anyone with same problems? Some idea of what can I do to fix it?
I´m thinking, maybe a v21, or v20 viewer work on my device, just for see the work until adobe get a new version that woks on Android, but I can´t find Content Viewer 2.5, just 1.8
Thanks a lot

I have found that the Aptoide website website does have prevoius versions of the Adobe Content Viewer. There is mention of v21 or v20 of the 'viewer'. What are we talking about here? As far as I am aware the version numbering goes like 1.8...., 2.0... etc.
A little about my experience wit Android devices: I have two Tablet PCs that I have brought in from China. The have the 'Allwinner' CPU and bothe run on Android 4.0 (ICS). There is a school close by that are replacing the regular text books with a digital version that is accessed by Tablet PCs.
I was not ablet to install the Adobe Content Viewer version 2.9 on these machines. I eventually found that ver 2.6 installed and I was able to download some of the books but not all. There were some books that required me to update the Content Viewer which I could boviously not do as it wouldn't install.
What I would like to know from the experts at Adobe is whether they are aware of this incompatibility problem with their Content Viewer and when it may be fixed. I have to assume that I am not the only one with this problem. I also have to assume that the problem can't be too difficult to fix as the problem only occurred in the upgrade from version 2.6 to version 2.7.
Thanks,
Tony

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Adobe Content Viewer Crashing

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