Adobe Content Viewer loads .folio but displays black

This is what I see on my Mac, OSx10.7.5 when I load a folio from the file system. I have InDesign as part of Adobe Creative Suite 5.5 Design Standard (which is how I go Adobe Content View I think). The folio seems to load but won't display the content. It works for a colleague of mine. I only want to viewer folios. I have tried several different .folios. I would try a re-install but can't find the Adobe Content Viewer cde anywhere to download and it doesn't seem to be available through the Adobe Download manager or the Adobe Creative Suite 5.5 Design Standard Installer.
Thanks for any thoughts on this.

Moved to DPS forum.
Are you using PDF format for the folio? If so, that is unsupported in the desktop ACV.
Bob

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Upgrade To Adobe Content Viewer and Folio Tools

I am trying to view DPS work on the ipad (created with Indesign). I am able to upload the work into Acrobat with my ID, but when I try to view it on the Ipad- I am told that I need to upgrade Adobe Content Viewer. However this is still not available? I tried going to a computer with an earlier version of the Folio Tools, but Indesign prompts me to update the versions, and will net let me work unless I do that.

Moved to DPS forum.
Are you using PDF format for the folio? If so, that is unsupported in the desktop ACV.
Bob

Adobe Content Viewer for Web?

Can someone please tell me if there is a way to share a Folio for review without an iPad and of course without Indesign that includes it's interactivity? I know you can share a Folio online through DPS Folio Producer but all you get are large thumbnails and none of the interactivity. The DPS features site lists an Adobe Content Viewer for Web but gives little detail other than that. Basically I need to share this Folio with all it's glory to a few people who do not have an iPad or Indesign.
Any help would be greatly appreciated. Thanks.

FilipeVSpeck, with this "web viewer" you could share your Folio in a browser with all interactivity working fine?
Let's say our client wants to publish a magazine for iPad, and also wants to have it available in their website. So, since users download "adobe content viewer for web" they will be able to read the magazine in a desktop (pc and mac) with all interactivity ??

Edge Animate file turns black when viewed in Folio, but worked great in adobe content viewer before uploading to folio panel.

What am I doing wrong?
I created simple animations to work in DPS. Basically hot spot button that toggle on and off showing features and benefits. When viewed and tested in adobe content viewer, everything worked great. Now that I am ready to upload the folio as an ipa app. The animations turn black over the image that it is supposed to be on top of.
Any help would be much appreciated.

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Adobe Content Viewer: Failure to load folio

Recently I tried to preview a folio on my desktop (mac) at work, and it failed to load. I then tried to add that folio to my current folio builder to see if I could preview it on my shared device....
It then got stuck at the "building folio" with a checkbox stage and never proceeded past it. I had to quit inDesign eventually.
I feel like something got corrupted while trying to preview the multistate object, which then somehow corrupted Adobe Air. Please help!

My Adobe Content Viewer is completely empty. It doesn't matter which account I log into, no folios are ever displayed. This includes folios which were produced and published long ago (and showed up in ACV last week).
I have verified that the folios exist in the account. They show up in the Folio Builder panel in InDesign and in the Folio Producer online. They just will not load in ACV.
I tried on a iPad using WiFi. I also tried on an iPhone over LTE (to eliminate local network issues). Still nothing for ANY account (I tried 5 different ones).
I completely removed the app on both devices (through Usage->Manage Storage->Delete App). Then re-downloaded from Apple Store (v 32.3.0). Still nothing.
I installed a proxy service and watched the responses from the Adobe servers. I do see XML being returned with the folios and their data, so it seems to be an ACV issue.

Unable to preview folios in Adobe Content viewer using Samsung Galaxy Tab 3 (SM-T210)

Hi,
I am using Samsung Galaxy Tab 3 (SM-T210) Android Version 4.1.2 .The folios were not displayed and I only get a black screen, despite the fact that I was able to download the Adobe Content Viewer latest android version (3.3.0.0.87854), the Android device was detected by Adobe CC, able to load the folio into the device. I tried re-installing the app, but it did not work.
It may also help to mention that I can't view the DPS Tips App files, also. I was able to download the app and its documents (folio basics, etc.), But the same black screen is displayed when I try to read them.
Are there any programs that I have to download for it to work? Please help.
Thank you for reading.

Our testers looked at this and saw the same problem. Updating the OS firmware of the Galaxy Tab 3 resolved the issue.

Can't see my 1920x1080 folio in my iPad library in adobe content viewer

I would like to make a single .folio to view on iOS and Android. I'm making it 1920x1080, but when it's been published it only shows up in andoid version of adobe content viewer, not on the ipad. is this a bug or expected behavior?

That's expected behavior. Only folios with a 4:3 aspect ratio (such as 1024x768) appear on iPad viewers. Android viewers display any folio aspect ratio.
(Tomek types faster than I do.)

Adobe Content Viewer Application not Loading in China

I am having a problem viewing an application I uploaded to an Adobe Content Viewer account. I can see the application just fine in my dashboard after I log in, but when my contact in China logs in using the same username and password, the application does not appear in her dashboard. Do you know how to resolve this? Is there a firewall that is preventing users in China from seeing the application I uploaded?
Thanks,
Kate

Yes, if Adobe's folios could be downloaded in China, it means Chinese Internet sencorship is gone. Imagine how many magazines are there for Chinese people to download that the government won't be happy to see if Adobe's folios is available to download. Sad for Chinese...

Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Adobe Content Viewer in iPad dont update the contents on mi Folio Builder! Help!

Please, someone have de same problem?!
When i update my folio through the Folio Builder in Indesign 5.5, the Content Viewer in iPad dont update de folio.
In Acrobat.com i see the contents update, but in iPad/Adobe Content Viewer not.
Why this problem happens?
Tanks.

As I wrote on another thread (and this was directed at Adobe employees)
"I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
"To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
"Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
"I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff

Viewing Folios with DPS Folio Producer and Adobe Content Viewer on IPad?

What is the path to viewing a folio, on an IPad, that has been published with the DPS Folio Producer.
Opening Adobe Content Viewer on IPad has no obvious path to the folio in the Producer.
There is no obvious path to the library in Adobe Content Viewer, either?
Logged in both with Adobe I.D.
Using ID CS6 on Windows.
Also as a Creative Cloud single member what is the process of being able to publish unlimited apps to the IPad.
Thank you in advance for your response.
James Goins

Unfortunately, if you're on Windows you have no process to publish an
app. You need a Mac.
I wish Adobe would allow Creative Cloud members to use the same process
that Pro and Enterprise subscribers have by exporting a zip file. You
still need a Mac but you can pretty much use any Mac you have access to.
With Creative Cloud to publish a Single Edition app, you must have
InDesign installed on a Mac and you generate the app by choosing create
app from the folio builder panel menu.
All that said, if you create a folio while signed into the folio builder
panel, that folio should show up in Adobe Content Viewer as long as
you're properly signed into it.
Bob

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Adobe Content Viewer app and .folio file

I created and published a .folio file on my Web server.
My boss downloaded the free Adobe Content Viewer app from iTunes for his iPad. When he tries to open the .folio file from his home screen it goes online to a browser and just shows a grey screen with an icon for the .folio file, its file size and nothing happens.
Am I missing something? The same .folio file works fine on my desktop version of Adobe Content Viewer. How do I get it to work in his app?
Thanks.

Found some other threads. Is this right?
1. Create my .folio file.
2. Host on my free Acrobat.com account.
3. Get viewer to get their own free Acrobat.com account and share doc URL with them.
4. They download file and view in the free Adobe Content viewer app for iPad.
Would check, but I don't have access to an iPad with live internet connection (yet).
Thanks.

Adobe Content Viewer - Folio demo

Hi guys,
I have a question that a client ask to me and I didn't know how to properly answer to it...
I showed him a demo version of a Folio through his Adobe Content Viewer App on iPad.
Then I told him that when the Folio is finalize, we will need to publish it to the iTunes Store in order for this employees to download the app on their iPad.
But the client told me that, an other agency was just sharing the application for FREE by email.
I saw a video of Terry White explaining HOW to share a Folio with an unlimited number of people however, I still have questions :
- Will the FREE folio last forever ? If I share it with 100 people will they be able to use it all the time ?
- If I decide to publish the folio with a single edition will I be able to share this content with an unlimited number of people without using iTunes ?
Thanks in advance for your time.
Best,
J.

No way to do that through email. This was possible in the prerelease but no more. That said, the sharing system is based on email addresses. The person(s) you want to share with must have those email addresses registered as Adobe IDs.
Forever is a long long time, but there’s no time limit I know of for shared folios though the Adobe Content Viewer.
Single Edition folios must be distributed through iTunes. The only way around that is through very high priced Enterprise accounts through Adobe and Apple.
Bob

Adobe Content Viewer loads .folio but displays black

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