Adobe Content Viewer problem. Please Help me...

Hi after updating online. Folio, I tried to update the trial version of the publication on my iPad but I get this message: "the issue isavailable for dowload, but new signing for an application version. Update the application from the App Store. "I went to the AppStore and was not any update of the Content Viewer ... I deleted the version on my iPad I downloaded again ... but without success gives me the same problem ... Please help me ... how can I do??
thanks

Hello Bob and thank you for responding so quickly ... Would you be kind enough to send me the link where I can download older versions of Folio Builder and Folio Producers Panel tools for InDesign 5.5. I'm looking for them but I can not find them.
Thank you for your patience.
Il giorno 21/gen/2012, alle ore 16:18, Bob Levine ha scritto:
Re: Adobe Content Viewer problem. Please Help me...
created by Bob Levine in Digital Publishing Suite - View the full discussion
As discussed in numerous threads already, the new viewer has not been approved by Apple yet.
If you’re a pro or enterprise customer you can create your own viewer app. If not, you’ll have to wait or roll back to the older tools.
Bob
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4155907#4155907
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4155907#4155907. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Digital Publishing Suite by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Similar Messages

Adobe Content Viewer Problem

Hi All,
I am having trouble testing a new folio on the desktop of one of my students' computers. I have double checked her files are all setup properly. I checked her articles and her folio too. Everything is set up the way it should be. We can test it on an iPad without any problems, but when we try to test it on her desktop via the Adobe Content Viewer the screen loads and then remains grey. No error codes. Just completely grey.
Any suggestions as to why this may occur?
Thanks,
Jessica

Did your student set her folio as PDF? You can't view PDF folios on the desktop content viewer. If you were to try and view it then you would get a grey screen.

ADOBE CONTENT VIEWER PROBLEMS

What is going on with the content viewer? I am trying to work on a folio which is a work in progress. As I ad and make changes to the articles I update them and download the update on my iPad. The problem that I have over and over and over to the point of RIDICULOUS is that I get a ERROR downloading the update and then I am requried to download the entire 521mb folio AGAIN!!!!! Then ot gets to about 321mb and stops. All I get ie a"waiting" message.
I pay entirely to much money for this softeware for it to continully have these problems. This is disrupting my work flow and causing me to miss deadlines.
I have uninstalled and reinstalled the content viewer and nothing seems to work. This same problem is happening on my addroid tablet as well.
Any thoughts?
Rob

Rob,
From May until September, before they upgraded the servers and timeout settings, I was having very similar problems and frustration. I had to babysit downloads on salespeople's Xooms using hotel wireless until the wee hours of a couple of mornings in addition to many frustrating days/weeks in my office. The unreliability/inconsistency was the most frustrating part. Thankfully I rarely have download and installation issues these days and get very few complaints from users in the field. Server problems seem to happen infrequently and don't last for more than a few hours when they do occur.
Make sure you're as close to a strong and solid signal as possible. Adjust the screen timeout setting on the Android tablet. When they go to sleep it seems to increase the potential for errors. What happened to me a lot was that a 500MB+ folio would slowly download in spurts and then hang during installation. I'd have to quit and restart the content viewer app to complete installation and then when it finally finished I would find that one or two articles would have gray elements or would be gray entirely. It seemed like the delays during download would sometimes lead to an incomplete article. Also, make sure you try downloading from different connections and/or rooms to eliminate your connection as a potential cause.
With some of our larger articles it takes as long to upload the article and then download/verify on multiple devices as it does to create them. I add as much padding to schedules as I can just in case Adobe has a bad server day (or week).
Big articles and folios come with more time and trouble, make sure you optimize your videos and overlay elements to keep file size as low as you can. Also, with the iPad viewer you should have progressive downloading so you can view articles as the folio is being downloaded. This may help you identify the problem article(s).
Andrew

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Adobe content viewer authentication fails. please help!

my authentication at adobe content viewer fails. i can acces acrobat.com. i have tried to reinstall the program and created a new account but still failing the same way. i´m using ipad. what´s wrong?
please help

Go to http://digitalpublishing.acrobat.com and log in with your credentials, then accept the terms of use.
Neil

Problem with Adobe Content Viewer

I un-installed every CS5.5 program and updated my CS5.5 to the new Cloud version CS 6.0
I installed Indesign and updated it. The "Adobe Content Viewer" still dont work ??
Please help..

Hi - Thanks for your answer Neil - but i dont have the time to go further more into this kind og endless story´s"... I used more than 6 hours now! - I am in the fortunate position that time is still money....
It seams to be a better idea to go and bye a new computer or "format" your harddisk and re-install everything. No of this panel links or Google-endless-story´s try solving the problem is working for me.
Adobe come on! - You can do better ... when you google this problem, I am certainly not the only one asking.
Just one of the endless story´s and same issue not working
http://forums.adobe.com/message/4977666
This is obviously a to great problem... ?
Have a nice weekend

Need help logging into Adobe Content Viewer on my iPad

I have downloaded Adobe Content Viewer on my iPad and when I try to sign in I get an authentication failed message. I have changed my password and i have no problem logging into my account for Adobe on the website. Not sure what I am doing wrong.
PLease help.
K

Hi Bob,
thanks for hen the reply.
I did that and it gives me an unsupported browser message.
And the upgrade to a supported browser link goes no where
Thoughts?

Adobe Content Viewer in iPad dont update the contents on mi Folio Builder! Help!

Please, someone have de same problem?!
When i update my folio through the Folio Builder in Indesign 5.5, the Content Viewer in iPad dont update de folio.
In Acrobat.com i see the contents update, but in iPad/Adobe Content Viewer not.
Why this problem happens?
Tanks.

As I wrote on another thread (and this was directed at Adobe employees)
"I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
"To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
"Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
"I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff

Problem in Adobe Content Viewer

I have a Enterprise account and a custom Adobe Content Viewer, that's supposed to read a book with interactive objects made in HTML5. However, this reader isn't reading some script that is making the interactive objects impossible to open, and, when it opens, opens with bugs. Considering that the interactive objects opens in all browsers with no problems, I would like to know if there's anyway we can make the interactive objects open directly in the browsers, from the Adobe Content Viewer.
This problem just happens when I open it in PC from a external media.
Please, I need to solve this as soon as I can.

Have you tried logging into http://digitalpublishing.acrobat.com/ with the same account and accepting the terms and conditions there?
Neil

Help with Adobe Content Viewer ???

please any one help .. i make my folio with Indesign CS5 and i test it on the Adobe desktop Viewer … i found it is a great but when i try to move it to my ipad i don`t found the Adobe Content Viewer in the file sharing section in the ituns .so i can`t move it from my PC to my ipad. i try many solutions
1. remove the Content Viewer from my ipad and install it again …. not work
2. Resetting the ipad and format it …. not work
3. change the PC and i try to connect the ipad from another PC … not work
i will crazy … i only need to see my magazine on my ipad

Sideloading is no longer possible.
See posts 54 - 65 in this thread.
http://forums.adobe.com/thread/846997?tstart=0

Problems w Adobe Content Viewer on my iPad

Hello
Adobe Content Viewer on my iPad is not recognizing my ID and pass, i sign in online but the app is not working.
I already deleted it and re-downloaded it and nothing.
Please help, thank you

Did you go to digitalpublishing.acrobat.com, log in with that Adobe ID and accept the terms of use? If not, do so using a computer. You cannot do it from a mobile device.

Need help: unable to login Adobe Content Viewer on iPad

Need help: not able to login with my Adobe Id and password on adobe content viewer on iPad. I'm able to login on the adobe.com site with my Id and password, but not on my iPad in the adobe content viewer. I've reset my Adobe ID password a couple of times to make sure I'm using the correct password and ID and I've even tried it with a complete new Adobe ID account, but it has not helped. Anybody who knows how to solve this?

Your Adobe ID needs to be verified to work with DPS. Can you use that Adobe ID to sign in to the Folio Builder panel? If not, sign in to http://digitalpublishing.acrobat.com and follow the prompts to verify the Adobe ID.
If your Adobe ID is verified, try removing the Adobe Content Viewer app from both the iPad and iTunes, sync, and install it again.

Adobe content viewer "error during download, please try again"

I'm experiencing some strange behavior in the new version of adobe content viewer.
When Launching the viewer app for the first time on an ipad I will get the login screen, enter credentials and then be presented with the home page, with an Icon for my one published folio, HOWEVER:
My icon is missing on the home page
When I click the folio to start a download, the icon in that window is missing.
I click download in the upper right and reciever the following error: "error during download, please try again"
I noticed that in the upper left, my viewer app still says "Sign IN" not sign OUT like it normally would.
If I hit sign IN in the upper leftt, the icon previews then load, and the app will download properly.
Has anyone else experienced this? It seems to be new with this latest release.
Thank you.

Here is the screen after I enter the Login once. note the "sign in" in the upper left, and the blank icon, yet it pulls the folio title in fine.
This is after you click the above blank icon.
And this is the error after clicking download. presumeably because the account isn't "logged in"

Problem with Adobe Content Viewer for ipad

Hello,
I created an application from folio bulider 1.350 gigabytes.
Once downloaded using Adobe Content Viewer on Ipad i can display it without any problems, but when I turn off the Ipad or delete Adobe Content Viewer by applications running in the background, and I open again Adobe Content Viewer that I get stuck and does not open.
Adobe Content Viewer I see in the background but does not stay open and do not show my application.
Should I delete the Adobe Content Viewer from iPad, download it again from the App Store and re-download my application.
It could be a problem of size? 1.350 gigabytes is too much?
It could be a problem version of indesign? I use version 5.0
Thanks and looking answers ...
Greetings to all

Hi Prabhjyot Kaur
Thank you! This helps

Adobe Content Viewer Login Problem

Hi,
seit Release 25 haben wir das Problem das wir uns auf unseren Ipads im Adobe Content Viewer mehrfach
anmelden müssen bis wir endgültig eingeloggt sind.
Passworteingabe ist zu 100% korrekt, mehrfach selbst getestet & unter 2-3 anmeldungen komm ich nicht in den Adobe Content Viewer hinein.
Kennt jemand eine Lösung für das Problem ?
mfg
Alex

This is a known issue with the v25 Adobe Content Viewer. It will be fixed in the v26 content viewer.
Neil

Adobe Content Viewer problem. Please Help me...

Similar Messages

Maybe you are looking for