Adobe Content Viewer Problem

Hi All,
I am having trouble testing a new folio on the desktop of one of my students' computers. I have double checked her files are all setup properly. I checked her articles and her folio too. Everything is set up the way it should be. We can test it on an iPad without any problems, but when we try to test it on her desktop via the Adobe Content Viewer the screen loads and then remains grey. No error codes. Just completely grey.
Any suggestions as to why this may occur?
Thanks,
Jessica

Did your student set her folio as PDF? You can't view PDF folios on the desktop content viewer. If you were to try and view it then you would get a grey screen.

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Adobe Content Viewer problem. Please Help me...

Hi after updating online. Folio, I tried to update the trial version of the publication on my iPad but I get this message: "the issue isavailable for dowload, but new signing for an application version. Update the application from the App Store. "I went to the AppStore and was not any update of the Content Viewer ... I deleted the version on my iPad I downloaded again ... but without success gives me the same problem ... Please help me ... how can I do??
thanks

Hello Bob and thank you for responding so quickly ... Would you be kind enough to send me the link where I can download older versions of Folio Builder and Folio Producers Panel tools for InDesign 5.5. I'm looking for them but I can not find them.
Thank you for your patience.
Il giorno 21/gen/2012, alle ore 16:18, Bob Levine ha scritto:
Re: Adobe Content Viewer problem. Please Help me...
created by Bob Levine in Digital Publishing Suite - View the full discussion
As discussed in numerous threads already, the new viewer has not been approved by Apple yet.
If you’re a pro or enterprise customer you can create your own viewer app. If not, you’ll have to wait or roll back to the older tools.
Bob
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ADOBE CONTENT VIEWER PROBLEMS

What is going on with the content viewer? I am trying to work on a folio which is a work in progress. As I ad and make changes to the articles I update them and download the update on my iPad. The problem that I have over and over and over to the point of RIDICULOUS is that I get a ERROR downloading the update and then I am requried to download the entire 521mb folio AGAIN!!!!! Then ot gets to about 321mb and stops. All I get ie a"waiting" message.
I pay entirely to much money for this softeware for it to continully have these problems. This is disrupting my work flow and causing me to miss deadlines.
I have uninstalled and reinstalled the content viewer and nothing seems to work. This same problem is happening on my addroid tablet as well.
Any thoughts?
Rob

Rob,
From May until September, before they upgraded the servers and timeout settings, I was having very similar problems and frustration. I had to babysit downloads on salespeople's Xooms using hotel wireless until the wee hours of a couple of mornings in addition to many frustrating days/weeks in my office. The unreliability/inconsistency was the most frustrating part. Thankfully I rarely have download and installation issues these days and get very few complaints from users in the field. Server problems seem to happen infrequently and don't last for more than a few hours when they do occur.
Make sure you're as close to a strong and solid signal as possible. Adjust the screen timeout setting on the Android tablet. When they go to sleep it seems to increase the potential for errors. What happened to me a lot was that a 500MB+ folio would slowly download in spurts and then hang during installation. I'd have to quit and restart the content viewer app to complete installation and then when it finally finished I would find that one or two articles would have gray elements or would be gray entirely. It seemed like the delays during download would sometimes lead to an incomplete article. Also, make sure you try downloading from different connections and/or rooms to eliminate your connection as a potential cause.
With some of our larger articles it takes as long to upload the article and then download/verify on multiple devices as it does to create them. I add as much padding to schedules as I can just in case Adobe has a bad server day (or week).
Big articles and folios come with more time and trouble, make sure you optimize your videos and overlay elements to keep file size as low as you can. Also, with the iPad viewer you should have progressive downloading so you can view articles as the folio is being downloaded. This may help you identify the problem article(s).
Andrew

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Hi - Thanks for your answer Neil - but i dont have the time to go further more into this kind og endless story´s"... I used more than 6 hours now! - I am in the fortunate position that time is still money....
It seams to be a better idea to go and bye a new computer or "format" your harddisk and re-install everything. No of this panel links or Google-endless-story´s try solving the problem is working for me.
Adobe come on! - You can do better ... when you google this problem, I am certainly not the only one asking.
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http://forums.adobe.com/message/4977666
This is obviously a to great problem... ?
Have a nice weekend

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This problem just happens when I open it in PC from a external media.
Please, I need to solve this as soon as I can.

Have you tried logging into http://digitalpublishing.acrobat.com/ with the same account and accepting the terms and conditions there?
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Adobe Content Viewer Login Problem

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Neil

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Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
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Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
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Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Defaulting fonts when viewing DPS articles in Adobe Content Viewer

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My fonts are defaulting throughout my folio when I view articles in Adobe content viewer.
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When a font is missing or unlinked that font shows up as a default font.
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Yes, if Adobe's folios could be downloaded in China, it means Chinese Internet sencorship is gone. Imagine how many magazines are there for Chinese people to download that the government won't be happy to see if Adobe's folios is available to download. Sad for Chinese...

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DC Pub

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Need to download folios repeatedly in Adobe Content Viewer

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We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
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Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
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4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
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I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
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Adobe Content Viewer Problem

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