Adobe Content Viewer won't open

I can't open the Adobe Content Viewer on the MAC I normally use. I get a message that says it is installed and that I am signed in. Why won't it open?

Moved to DPS forum.
Details please. What O/S? What version of ID?

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How do I view folios in Adobe Content Viewer on device?

Hello,
I have just upgraded to the Creative Cloud. In my newly created folio, I see the icon for Local Folio. How can I get that folio to the cloud, so I can have it downloaded to my device in the Adobe Content Viewer?

Hi Jo,
When you create your folio you can preview it by:
1) Opening the Folio Builder window and clicking Preview > Preview on Desktop at the bottom left
2) Opening the Folio Builder window and clicking Preview > Preivew on Jo’s iPad at the bottom left (only works if you have Adobe Content Viewer installed and open on a plugged in iPad)
To actually compile your app and install the development ipa file on your iPad:
1) Select your Folio in the Folio Builder window
2) From the top, right flag pull down select “Create App”
3) This will launch the Digital Publishing Suite App Builder that takes you through the steps to create the ipa file

Adobe Content Viewer no Windows Vista

I’m experiencing the Adobe Creative Cloud. I have installed on my Windows Vista system. When generating a Folio in indd CS6, Adobe Content Viewer does not open. What might be happening? Thank you. I await a response.

See http://helpx.adobe.com/digital-publishing-suite/kb/manual-install-content-viewer.html for details on how to resolve this issue.
Neil

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Edge Animate ad banner to open up a link in the in app browser window of Adobe Content Viewer

Hi I've got an adobe edge animate banner that animates and looks good. But I need it to be able to open a link (once the banner has been tapped on) in the Adobe Content Viewer app's in app browser window. Presently it only opens up within the 300x600 box that the ad is in.

Can you post your current link code?
It sounds like you are using the "_self" property which is opening it up inside the banner.
Try using window.open("yourlink", "_blank");
- Dylan

Desktop Content Viewer won't appear in InDesign CS6

I am having an issue in CS6 Indesign with teh ADOBE DESKTOP CONTENT VIEWER.
I try to preview a folio using the desktop viewer and nothing happens, it silently fails.
I have uninstalled Indesign CS6 (including preferences), Uninstalled adobe Air 3.3. Uninstalled the content viewer.
rebooted, reinstalled air rebooted, reinstalled Indesign CS6 rebooted...
After installing InDesign CS6, i choose Help > Updates and updated the DPS Desktop Tools
And it still doesn't work!
I think it may be to do with AIR rather than InDesign because it goes through the progressbars in InDesign and I have previously a BETA version of AIR that caused an issue else where, even though this is now uninstalled and the latest release of AIR is installed it still is failing to comunicate with AIR.
I also, based on another posts recomendation, installed earlier version of the tools, but this made no difference. I suspected it wouldnt as it installed to different version folders.
Its really frustrating as it works fine on a co-workers PC running 64bit WIndows 7
I now get this error if the folio is a new folio...
I deleted my current folio and started again and when i try to preview i get this...
USER Saleh is experiencing same issues http://forums.adobe.com/people/Saleh%20S
I have started thsi new disscussion as for some people the answers in the other thread have resolved this issue but not for us.
(old thread http://forums.adobe.com/message/4545998#4545998)
Many thanks Geoff

Hi Everyone,
I can see, for such a long time many people are facing this issue (Desktop Content Viewer won't appear in InDesign CS6)
Friends here is the solution of this distinguished problem.
Steps: [For Window XP]
[Make sure your log-in has “Administration” rights]
Open My Computer [Window Key + E].
Open the Main Local Disk [C:].
Click on “Search” tab above.
Click on “All files and folders”.
Write “AdobeContentViewer.air” in “All or part of the file name:” Box.
Click on “Search” [Now you can see “AdobeContentViewer.air” file]
Double click on “AdobeContentViewer.air” to install it.
Select checkbox for “Desktop Shorcut”
Once it installed, open “Adobe Content Viewer” from the desktop.
Now close “Adobe Content Viewer”.
Open Indesign Application and try to “Preview” your article/work from the “Folio Overlay Panel”
I hope this will work for you.
Guys please share your experience after performing the above.
Cheers
Hitesh...

Adobe Content Viewer - Potential major bug

I saw that the new Adobe Content Viewer was just approved by Apple, and updated the app on my iPad 3. When I opened the app and downloaded a folio (folio made using r23), none of my Vector MSO's showed up as vector, they're all still raster. I repeated the process on another iPad 3 and had the same results. It seems like the r24 Content Viewer won't show vector MSO's. Anyone else having the same problem?

Here are three screenshots. 1 - normal viewing, 2 - first zoom, then I zoomed out, then 3 - second zoom

Adobe content viewer grey screen after login on windows 8.1

we're on Windows 8.1, content viewer is not running, after login it shows a grey screen with just "Adobe content Viewer" on the upper left, but nothing working....

I'm sorry Neil, I'm working on a folio on Indesign, if I share the folio from Folio Builder (Indesign) to my account, and then I open adobe content viewer on my iPad, I can see the cover of the folio shared and I can download it.
Instead, with the same account on adobe content viewer (windows 8.1), I see nothing and I can not do any action.

DPS Animation & Full Screen Video functionality failure when viewing mag in Adobe Content Viewer

HI There,
Specifically the following issues are occuring when we view the mag through the Adobe Content Viewer on our Ipad.
All Title animations are not functioning at all (although in the SWF viewer they are working fine)
Although we select the media to be played full screen when we are setting up the videos in the media panel they won't play full screen, but play perfectly well in the place we put them. - full screen doesnt function in the SWF viewer either.
The control bars to control playing, stopping, full screen etc also don't appear on our videos we selected. - doesn't function in the SWF viewer like it should with the control bars working
In terms of how we set everything up just to confirm we are doing it right.
For animations.
1. Select copy to animate
2. Click on Animations panel, chose the preset fade in, selected the time 1.25seconds, animate from current appearance, fade in.
For videos
Our videos are H264 Quicktime videos all 16x9 in ratio
1. Went to media panel.
2. Searched for file to insert
3. Inserted it and sized down the actual physical size of the video to fit in the space we wanted (NB we didn't create a rectangle to put them in or anything)
4. Chose the poster from file
5. Selected skin over play full screen & show controller over rollover
Any help to sort this out would be appreciated. Thanks so much in advance

Hi BellaMove:
For the animations:
You have to create a document with the size of the animation you want to create and give attributes using the animation panel of indesign.
Then you export to fla and using Adobe Wallaby pass it to HTML5.
Then place them by the panel Overlay Creator (Web Content). Using the Content Viewer can not see it on your desktop. You'll have to climb the publication in the ipad to see the result.
Do not forget to retouch the css. Read this:
http://digitalpublishing.tumblr.com/post/3898796141/animate-headlines-or-other-things
Is the simplest way to make simple animations I've found.
I hope you find it helps

Adobe Content Viewer Application not Loading in China

I am having a problem viewing an application I uploaded to an Adobe Content Viewer account. I can see the application just fine in my dashboard after I log in, but when my contact in China logs in using the same username and password, the application does not appear in her dashboard. Do you know how to resolve this? Is there a firewall that is preventing users in China from seeing the application I uploaded?
Thanks,
Kate

Yes, if Adobe's folios could be downloaded in China, it means Chinese Internet sencorship is gone. Imagine how many magazines are there for Chinese people to download that the government won't be happy to see if Adobe's folios is available to download. Sad for Chinese...

Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Viewing Folios with DPS Folio Producer and Adobe Content Viewer on IPad?

What is the path to viewing a folio, on an IPad, that has been published with the DPS Folio Producer.
Opening Adobe Content Viewer on IPad has no obvious path to the folio in the Producer.
There is no obvious path to the library in Adobe Content Viewer, either?
Logged in both with Adobe I.D.
Using ID CS6 on Windows.
Also as a Creative Cloud single member what is the process of being able to publish unlimited apps to the IPad.
Thank you in advance for your response.
James Goins

Unfortunately, if you're on Windows you have no process to publish an
app. You need a Mac.
I wish Adobe would allow Creative Cloud members to use the same process
that Pro and Enterprise subscribers have by exporting a zip file. You
still need a Mac but you can pretty much use any Mac you have access to.
With Creative Cloud to publish a Single Edition app, you must have
InDesign installed on a Mac and you generate the app by choosing create
app from the folio builder panel menu.
All that said, if you create a folio while signed into the folio builder
panel, that folio should show up in Adobe Content Viewer as long as
you're properly signed into it.
Bob

Button Function Failure on Adobe Content Viewer

Why do the button functions work well the first time I view them on my iPad's Adobe Content Viewer but do not function properly in subsequent viewings?
For example, the next page buttons work flawlessly during the first viewing on the iPad. But from the second time they functions awkwardly. The Next page button on Page 1 stops functioning. The one on Page 2 takes me back to Page 1.

Same issue-- and it's been a few weeks now. As far as I can tell it is a waiting issue
This is from Page 68 from USING DIGITAL PUBLISHING SUITE
help.adobe.com/en_US/digitalpubsuite/.../digitalpubsuite_help.pdf
Last updated 3/23/2012
Use the iPad Viewer to preview content
The Adobe Content Viewer for the iPad is a generic version of the viewer used for testing the digital content you create on the iPad. The iPad viewer is updated whenever the Folio Producer tools are updated.
Note: However, when a new set of tools is released, folios you create with those tools may not work properly until Apple approves the new viewer version. If you try to open the folio, a “Please update your app” message appears. If you have a Professional or Enterprise account, you can create a custom version of the Adobe Content Viewer. See
“Create a custom Adobe Content Viewer for iPad” on page
98. Otherwise, hold off on updating the tools or use the Desktop Viewer until Apple approves the updated viewer.

Desktop Adobe Content Viewer Launch Error

I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
          at flash.data::EncryptedLocalStore$/processErrorCode()
          at flash.data::EncryptedLocalStore$/getItem()
          at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
          at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
          at com.adobe.dmp.viewer.command::ApplicationInitializationCommand/execute()
          at org.robotlegs.base::CommandMap/execute()
          at org.robotlegs.base::CommandMap/routeEventToCommand()
          at MethodInfo-9548()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at org.robotlegs.base::ContextBase/dispatchEvent()
          at DesktopApplication/initializeUI()
          at MethodInfo-2301()
          at Function/http://adobe.com/AS3/2006/builtin::apply()
          at com.adobe.dmp.framework.util::FrameDelayedCall/onEnterFrame()
After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!

Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea?

Adobe Content Viewer won't open

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