Adobe Crashing when clicking on Book Marks.
1. Open a file in Adobe Acobat XI Pro.
2. Go to the Bookmark section.
3. Click on eac hindividula bookmark to see if the "destination has set".
4. Adobe Acrobat XI Pro suddenly closes out entirely.
5. Unsaved documents is lost.
Michel,
We would require the following logs to analyse the issue and assist you further .
Collecting Procmon Logs
ProcMon. You can download it from http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
In order to capture logs:
a) Run Process monitor
b) Replicate issue . Goto device and printer right click on the Adobe pdf printer and click on preferences. Last time we got message “You can't get to the Adobe PDF Printer Printing Preferences and it fails with "Operation could not be completed" which is usually a permissions issue.
” then we click on ok and then we got another message “The 'Adobe PDF Converter' printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the Printer driver now? ” and we installed the drivers and again we got another message which was could complete the operation.
c) In Process monitor window press ctrl+E to capture the logs
d) save the logs in PML format
e) Zip the file (make sure to zip the file else the size of logs will be huge) and send it to us
f) Rename the zip as filename.adobe rather filename.zip and sent it across.
Also use the TaskManager DMP file when generating the error/crash.
How to create a user-mode process dump file in Windows Vista and in Windows 7
http://support.microsoft.com/kb/931673
Also please be aware that if you are using a 64-bit system you need to follow a different procedure to collect the DMP file to avoid us getting this error from the IDE when attempting to view the file “Debugging a 64-bit dump of a 32-bit process is not supported, please collect a 32-bit dump of a 32-bit process."
You can get the correct dump by going to the location referenced in this blog excerpt:
http://blogs.msdn.com/b/amb/archive/2011/05/12/do-not-collect-32bit-process-dumps-with-64b it-task-manager.aspx
Collect correct dumps using the correct version of the Task Manager
The rule I mentioned above also applies to the task manager. So, you need to use 32bit debugger, if you would like to collect a dump of a 32bit process. So, if your process is 32bit, then you need to run 32bit version of the task manager on a 64bit OS. 32bit task manager is located in C:\Windows\SysWOW64 folder and the name of the file is taskmgr.exe.
Regards
Sukrit Dhingra
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petrock
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'''Easy way to reproduce:'''
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