Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

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I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

When you run the Adobe Creative Cloud opens a blank window, without authorization...

When you run the Adobe Creative Cloud opens a blank window, without authorization, without a list of programs, just empty, as in the screenshot

Hi Vetal1000 ,
Welcome to Adobe Forums
You can use the below mentioned links for solution -
http://forums.adobe.com/message/5509684
or
http://forums.adobe.com/thread/1251577
Let us know if that helps !
Thanks
Garima

Creative Cloud Connection will not install

This is the error log:
3:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Sync Media DB] took 422 milliseconds (0.422 seconds) DTR = 28.436 KBPS (0.0277695 MBPS)
05/13/13 23:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | Ready to initialize session to start with ...
05/13/13 23:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [CreatePayloadSession]
05/13/13 23:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
05/13/13 23:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | Updated source path: /Users/steve/Library/Caches/Adobe/AAMUpdater/CloudConnection-1.0/1.0.1
05/13/13 23:47:11:204 | [INFO] | | OOBE | DE | | | | 10354 | Updating media info for: {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 | Ignoring original data since install source is local
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 |   Type: 0, Volume Order: 1, Media Name: Adobe Creative Cloud Connection Patch
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 |   Path: /Users/steve/Library/Caches/Adobe/AAMUpdater/CloudConnection-1.0/1.0.1/payloads/AdobeCrea tiveCloudCore-mul-030513042455/AdobeCreativeCloudCore-mul-030513042455.dmg
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 | Updating media info for: {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 | Ignoring original data since install source is local
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 |   Type: 0, Volume Order: 1, Media Name: Adobe Creative Cloud Connection Patch
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 |   Path: /Users/steve/Library/Caches/Adobe/AAMUpdater/CloudConnection-1.0/1.0.1/payloads/AdobeCrea tiveCloudCore-LangPack-030513042535/AdobeCreativeCloudCore-LangPack-030513042535.dmg
05/13/13 23:47:11:205 | [INFO] | | OOBE | DE | | | | 10354 | -------------------- END - Updating Media Sources - END --------------------
05/13/13 23:47:11:299 | [INFO] | | OOBE | DE | | | | 10354 | Supported RIBS version range: [0.0.0.0,7.0.0.103]
05/13/13 23:47:11:299 | [INFO] | | OOBE | DE | | | | 10354 | ----------------- CreatePayloadSession: machine is x86 ---------------
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 | ______ Verify Dependency Subscribers ______
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: 0 (0,0)
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}: 0 (0,0)
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
05/13/13 23:47:16:727 | [INFO] | | OOBE | DE | | | | 10354 | Patch AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE} can be applied to product AdobeCreativeCloudCore 1.0.0.0 {E3460EB6-9096-41C5-813B-A259D8626A9D}
05/13/13 23:47:16:728 | [INFO] | | OOBE | DE | | | | 10354 | Patch AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} can be applied to product AdobeCreativeCloudCore_AdobeCreativeCloudCore-LangPack 1.0.0.0 {E912A26B-331D-421D-9EF6-6526B6CBAF2F}
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Setting property "installSourcePath" to: /Users/steve/Library/Caches/Adobe/AAMUpdater/CloudConnection-1.0/1.0.1
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Setting property "mode" to: silent
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Setting property "updateManifestPath" to: /Users/steve/Library/Application Support/Adobe/AAMUpdater/1.0/Data/CloudConnection-1.0/1.0.1/1.0.1.xml
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Setting property "workflow" to: updater
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Overwrite property "extensionsOnly" to: 1
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Overwrite property "mode" to: silent
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Overwrite property "patchesOnly" to: 1
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Overwrite property "updateManifestPath" to: /Users/steve/Library/Application Support/Adobe/AAMUpdater/1.0/Data/CloudConnection-1.0/1.0.1/1.0.1.xml
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Overwrite property "workflow" to: updater
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Found payload actions:
05/13/13 23:47:16:838 | [INFO] | | OOBE | DE | | | | 10354 | Deciding what installer mode to use...
05/13/13 23:47:16:883 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN Setting requested payload actions
05/13/13 23:47:16:883 | [INFO] | | OOBE | DE | | | | 10354 | Value returned on lookup of payload: AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE} is: false
05/13/13 23:47:16:883 | [INFO] | | OOBE | DE | | | | 10354 | Action string for AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE} is install
05/13/13 23:47:16:884 | [INFO] | | OOBE | DE | | | | 10354 | Value returned on lookup of payload: AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} is: true
05/13/13 23:47:16:884 | [INFO] | | OOBE | DE | | | | 10354 | Action string for AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} is install
05/13/13 23:47:16:904 | [INFO] | | OOBE | DE | | | | 10354 | END Setting requested payload actions
05/13/13 23:47:16:926 | [INFO] | | OOBE | DE | | | | 10354 | Collected advanced path check information for INSTALLDIR
05/13/13 23:47:16:926 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR is a well-formed path
05/13/13 23:47:16:926 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR is not the root path
05/13/13 23:47:16:927 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR is on a local volume
05/13/13 23:47:16:927 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR is on a writable volume
05/13/13 23:47:16:927 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR is not on a case sensitive volume
05/13/13 23:47:16:927 | [INFO] | | OOBE | DE | | | | 10354 | INSTALLDIR passed path basic path validation: /Applications
05/13/13 23:47:16:946 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [System check :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:16:949 | [INFO] | | OOBE | DE | | | | 10354 | In InstallPreSystemCheckProc
05/13/13 23:47:16:949 | [INFO] | | OOBE | DE | | | | 10354 | Custom action return code: 0
05/13/13 23:47:16:949 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [System check :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 2 milliseconds (0.002 seconds)
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN InstallOperationsQueue Unordered operations
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: with operation install
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}: with operation repair
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 | END InstallOperationsQueue Unordered operations
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN InstallOperationsQueue Ordered operations
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: with operation install
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}: with operation repair
05/13/13 23:47:17:083 | [INFO] | | OOBE | DE | | | | 10354 | END InstallOperationsQueue Ordered operations
05/13/13 23:47:17:152 | [WARN] | | OOBE | DE | | | | 10354 | DW035: Patcher: AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | Payloads passed preflight validation.
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | Call PreSession Custom Hook
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [Pre session :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | In InstallSessionOpenProc
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | Custom action return code: 0
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Pre session :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 0 milliseconds (0 seconds)
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN InstallOperationsQueue Unordered operations
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: with operation install
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}: with operation repair
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | END InstallOperationsQueue Unordered operations
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | BEGIN InstallOperationsQueue Ordered operations
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: with operation install
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 |   AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A}: with operation repair
05/13/13 23:47:17:159 | [INFO] | | OOBE | DE | | | | 10354 | END InstallOperationsQueue Ordered operations
05/13/13 23:47:17:296 | [INFO] | | OOBE | DE | | | | 10354 | Calling the custom action code for pre-install for payload AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}
05/13/13 23:47:17:296 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [Pre payload :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:17:297 | [INFO] | | OOBE | DE | | | | 10354 | In PrePayloadInstallProc
05/13/13 23:47:17:297 | [INFO] | | OOBE | DE | | | | 10354 | Custom action return code: 0
05/13/13 23:47:17:297 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Pre payload :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 0 milliseconds (0 seconds)
05/13/13 23:47:17:297 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [Payload Operation :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:17:329 | [INFO] | | OOBE | DE | | | | 10442 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
05/13/13 23:47:17:329 | [INFO] | | OOBE | DE | | | | 10442 | Installer Operation: PayloadInstaller
05/13/13 23:47:17:329 | [INFO] | | OOBE | DE | | | | 10442 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
05/13/13 23:47:17:329 | [INFO] | | OOBE | DE | | | | 10442 | Request to install payload
05/13/13 23:47:17:354 | [INFO] | | OOBE | DE | | | | 10442 | Payload AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
05/13/13 23:47:18:667 | [INFO] | | OOBE | DE | | | | 10442 | CustomizedPatch property not found in database
05/13/13 23:47:18:667 | [INFO] | | OOBE | DE | | | | 10442 | Beginning installation for payload at /private/tmp/.tempdir1QY0RrGJ/Install.db
05/13/13 23:47:18:671 | [INFO] | | OOBE | DE | | | | 10442 | Attempting to patch file: "/Applications/Adobe Creative Cloud Connection/Adobe Creative Cloud Connection.app/Contents/Resources/ACCFinderBundleLoader_64.app/Contents/Resources/mach_in ject_bundle_stub.bundle/Contents/_CodeSignature/CodeResources"(Seq 12)
05/13/13 23:47:18:683 | [INFO] | | OOBE | DE | | | | 10442 | Attempting to patch file: "/Applications/Adobe Creative Cloud Connection/Adobe Creative Cloud Connection.app/Contents/Resources/Adobe Creative Cloud Connection.prefPane/Contents/Resources/en.lproj/AdobeHubPrefs.nib"(Seq 14)
05/13/13 23:47:18:695 | [INFO] | | OOBE | DE | | | | 10442 | Attempting to patch file: "/Applications/Adobe Creative Cloud Connection/Adobe Creative Cloud Connection.app/Contents/Resources/ACCFinderBundleLoader_32.app/Contents/Resources/ACCFind erExtension.bundle/Contents/MacOS/ACCFinderExtension"(Seq 16)
05/13/13 23:47:18:699 | [ERROR] | | OOBE | DE | | | | 10442 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Original file has invalid checksum "3936a57384f17bf5bb3818cb0ae2be3e")(Seq 16)
05/13/13 23:47:18:699 | [WARN] | | OOBE | DE | | | | 10442 | DW063: Command ARKPatchCommand failed.(Seq 16)
05/13/13 23:47:18:699 | [INFO] | | OOBE | DE | | | | 10442 | Completing installation for payload at /private/tmp/.tempdir1QY0RrGJ/Install.db
05/13/13 23:47:18:736 | [INFO] | | OOBE | DE | | | | 10354 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
05/13/13 23:47:18:737 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Payload Operation :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 1439 milliseconds (1.439 seconds) DTR = 33.3565 KBPS (0.0325747 MBPS)
05/13/13 23:47:18:738 | [INFO] | | OOBE | DE | | | | 10354 | User specified overrideFile:
05/13/13 23:47:18:739 | [INFO] | | OOBE | DE | | | | 10354 | The csu inventory was not updated for payload AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}, value of local var is -1
05/13/13 23:47:18:740 | [INFO] | | OOBE | DE | | | | 10354 | Calling the ROLLBACK custom action code for pre-install for payload AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE}
05/13/13 23:47:18:740 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [Pre payload :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:18:740 | [INFO] | | OOBE | DE | | | | 10354 | In PrePayloadInstallProc
05/13/13 23:47:18:740 | [INFO] | | OOBE | DE | | | | 10354 | Custom action return code: 0
05/13/13 23:47:18:740 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Pre payload :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 0 milliseconds (0 seconds)
05/13/13 23:47:18:808 | [WARN] | | OOBE | DE | | | | 10354 | DW035: Patcher: AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
05/13/13 23:47:18:808 | [INFO] | | OOBE | DE | | | | 10354 | Skipping payload AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack 1.0.1.0 {5B5AA3F8-4595-479F-9D09-94F7A0CF817A} as payload is not cached
05/13/13 23:47:19:041 | [INFO] | | OOBE | DE | | | | 10354 | No operation. We're done:
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | Total components installed: 0
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | Total components repaired: 0
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | Total components removed: 0
05/13/13 23:47:21:051 | [WARN] | | OOBE | DE | | | | 10354 | DW050: The following payload errors were found during install:
05/13/13 23:47:21:051 | [WARN] | | OOBE | DE | | | | 10354 | DW050: - AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul: Install failed
05/13/13 23:47:21:051 | [WARN] | | OOBE | DE | | | | 10354 | DW050: - AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-LangPack: Patch already installed
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | Call PostSession Custom Hook
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | ::START TIMER:: [Post session :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}]
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | In InstallSessionCloseProc
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | Custom action return code: 0
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Post session :{580E4C86-9DF1-476B-9F6A-78A140E5F2BE}] took 0 milliseconds (0 seconds)
05/13/13 23:47:21:051 | [INFO] | | OOBE | DE | | | | 10354 | :: END TIMER :: [Total Timer] took 12919 milliseconds (12.919 seconds) DTR = 8.35978 KBPS (0.00816385 MBPS)
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | -------------------------------------- Summary --------------------------------------
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | - 0 fatal error(s), 1 error(s)
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | OSX version: 10.8.3
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 |
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | ----------- Payload: AdobeCreativeCloudCore_1.0.1_AdobeCreativeCloudCore-mul 1.0.1.0 {580E4C86-9DF1-476B-9F6A-78A140E5F2BE} -----------
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Original file has invalid checksum "3936a57384f17bf5bb3818cb0ae2be3e")(Seq 16)
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 |
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | Please search the above error string(s) to find when the error occurred.
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | These errors resulted in installer Exit Code mentioned below.
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | -------------------------------------------------------------------------------------
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 |
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | Exit Code: 7 - Unable to complete Silent workflow.
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | END - Installer Session
05/13/13 23:47:22:053 | [INFO] | | OOBE | DE | | | | 10354 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

If uninstalling and reinstalling is not resolving the Muse installation issues then you may want to remove all Adobe Creative software and run the CS Cleaner tool. You can find details on the use of the CS Cleaner tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
There maybe another option which you can explore but this will be dependent on if you have any other Adobe Creative software installed? Do you have any other Adobe Creative software installed on your computer beyond that which is included with the Creative Cloud?

Adobe Creative Cloud Computer Specs

My office is getting ready to move to Adobe Creative Cloud. I'm currently running CS5 Production Premium. I'm not computer tech savvy, so I'm concerned my current set up will run CC.
Here are my editing PC's specs. Could someone let me know if it is ok in the current configuration to run CC?
Specifically, I had heard initally there was an issue with the nVidia Quatro 4000 card.
Thanks for everyone's help.
HPZ800 Workstation
Windows 7 Professional
Dual Intel Xeon 6 Core
12GB Ram
nVidia Quatro 4000 Graphics Card
If you need any other information, please let me know.

See http://www.adobe.com/content/dam/Adobe/en/solutions/broadcasting/pdfs/Adobe-Hardware-Perfo rmance-Whitepaper.pdf
Your card is listed as supported.
You may also wish to post in the Premiere Pro and After Effects forums depending on which software you use the most (maybe both?).

Problem with Creative Cloud Connection Preview app Mac

I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
I've attached a screenshot of AAM and the desktop app doesn't show up.
Anyone else experience problems with this?

Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
"What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

How do I uninstall creative cloud connection?

I've gone to Adobe Utilities, chose uninstall, but as soon as the process begins I get a message to "quit" Adobe Creative Cloud Connection, which is not listed in the "Force Quit" window

Hi Susan,
Just building on to what Rave say's, even if the applications are not showing under "Force Quit" they might be running in the background therefore I would suggest you to check the same application under "Activity Monitor" and quit the applications from there if they are running.
Thanks,
Ratandeep Arora

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Unable to update Creative Cloud Connection

I'm currently unable to update my Creative Cloud Connection on OSX 10.7.5
During the update (via the application manager) the installer requests that I close the following application (Adobe Creative Cloud Connection) to continue!
...But if I close the Creative Cloud Connection, I close the Application Manager and the update! Aaaarrrrggh - Please Help,!
Very confused.
Cheers

Thanks RORWessels,
Unfortunately this didn't work. Seems I've got some sort of conflict going on. I can't even uninstall the cloud connection without the same message appearing!
The uninstaller is also asking me to close the connection to complete the ininstall - which in turn will close unstaller. WTF

How can I log out and change user in Adobe Creative Cloud?

seems to me it's impossible

Hi there,
Once you launch Creative Cloud Desktop Application, select the Gear icon which is located on the top right side of the CC Window and choose 'Preferences'. Under 'Preferences' click on 'Account' tab where you will see 'Sign out' button. Once you click on this button, it Signs out from all the Creative Cloud applications.
The other simple solution is: Once you launch any Adobe Creative Cloud application like Photoshop or Indesign, choose "Help" > Signout. Even this step will deactivates all the other CC applications.
Later, when you launch any application, it would say that it is running in trial version and will prompt you to enter your credentials.
Regards,
Jairaj

How to change email in adobe creative cloud and adobe account

i have two email that one of that no longer use . to download a trial must download a adobe creative cloud right ? but i cant sign in because of i forget my old email password . in my adobe account i put a different email . so please help me

Hi there,
Once you launch Creative Cloud Desktop Application, select the Gear icon which is located on the top right side of the CC Window and choose 'Preferences'. Under 'Preferences' click on 'Account' tab where you will see 'Sign out' button. Once you click on this button, it Signs out from all the Creative Cloud applications.
The other simple solution is: Once you launch any Adobe Creative Cloud application like Photoshop or Indesign, choose "Help" > Signout. Even this step will deactivates all the other CC applications.
Later, when you launch any application, it would say that it is running in trial version and will prompt you to enter your credentials.
Regards,
Jairaj

Creative Cloud Connectionがアップデートできません.Mac OS X 10.7.5

デスクトップに「ファイルを同期できません」というアラートが出るので、Creative Cloud Connectionのアップデートを試みました。
アプリケーション＆サービスのページから、Creative Cloud Connection をダウンロードします。
ダウンロードしようとすると、ダイアログが出るので「アプリケーションの起動」を選択。
すると、Adobe Application Managerが起動するので、そこでCreative Cloud Connection
の「アップデート」を選択。すると、半分インストールした所で
続行するには、次のアプリケーションを終了してください：
- Adobe Creative Cloud Connection
［アップデートをキャンセル］［再試行］
と表示され、ここから先に進みません。（再試行を押しても同じ）
ちなみに、このアプリは立ち上がっておらず、実行中なのはAdobe Application Managerだけです。
もちろん、このアプリを使ってインストール中なので、これを強制終了するとインストールは中断します。
バックグラウンドでCreative Cloud Connectionが起動しているのでしょうか？　それとも、名前は違いますが、同じソフトなのでしょうか？同じなら自分をアップデートするのは難しそうですが……。
アップデートのしかたを教えて下さい。

システム環境設定の
Creative Cloud Connection
の設定をすべてオフにしてからアップデートすると、最後までできました。
これ常識？
だいたい、勝手に同期していいなんていつ許可したんだろう。
したんでしょうね、たぶん。これからはオフにしておこうっと。
（ここは不思議なところですね。勝手に英語はカタカナになるんだ）
インストラクションはちゃんと書きましょうね。

What is wrong with Creative Cloud Connection Update

What is wrong with Creative Cloud Connection Update? I've tried 25 times to update but it does not work? Can you please help?

I opened my Adobe Application Manager, and I saw there was an update for Creative Cloud Connection and pressed update. When the installation was at 49% a message came and said: Please close te following applications to continue: - Adobe Creative Cloud Connection. And a buttom: Cncel update or Retry.
I have Retry 50 times, and it says the same.
I have restart my computer several times, and the same happened when I come to 49% of the installation.
What is the problem??

Can y'all give us a beta for the Creative Cloud Connection?

I wish we could at least see a beta on labs.adobe.com. Is that even a possibility?
Y'all said it would be a few weeks four months ago!

The correct answer would have been; "No need! The Adobe Creative Cloud Connection will be out very shortly now. Hang in there."
But alas... (sniff, sniff)
But seriously. Would be great to get some idea when this is coming all together. Been holding off a dropbox upgrade and it's getting critical now.

Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

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