Adobe Creative Cloud Desktop failed to install, where to get help?

Question

Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number.   Called back, would have to schedule another callback 2 hrs later.
Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
Your suggestions are greatly appreciated! Thx.

Answer 1

Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number.   Called back, would have to schedule another callback 2 hrs later.
Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
Your suggestions are greatly appreciated! Thx.