Adobe Creative Cloud Desktop For Mac Not Working.

Hello i installed the adobe creative cloud desktop application on by macbook pro running osx 10.8 and it was going fine. I could install and update my apps but since i have updated to mavericks 10.9 is has stopped working. It opens but show nothing. Can anyone help me?

Hi ryab1234,
Please update Creative Cloud Desktop and check.
Please refer : http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html

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Adobe creative cloud product online help not working. Any idea what is the reason ??

Adobe creative cloud product online help not working. Any idea what is the reason ??
I have to manually copy pdf file to open help for all suite....

Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case the issue is still not resolved, do contact Adobe Support.
Regards
Rajshree

Creative Cloud Desktop for Mac

Download error for Creative Cloud Desktop for Mac. Error message is. Error Starting Creative Cloud. Cookies dir. cannot make folder/cookies: Permission denied (error 13) Any suggestions?

Hi MistyTom,
The error 13 does look like a permission issue.
Please try logging in as a root user and install the Adobe Creative Cloud application under that account.
You can find details on how to log in as root at OS X Mountain Lion:
Enable and disable the root user - http://support.apple.com/kb/PH11331
In addition please refer to the following forum thread on error 13 issue.
http://forums.adobe.com/message/5628798#5628798
Regards,
Sumit Singh

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Adobe Creative Cloud Desktop App Doesn't Work Windows 8.1

The Creative Cloud Desktop App doesn't work on my PC running Windows 8.1. As shown below, no apps appear and the settings dropdown does not function with either left or right click. I have tried to uninstall, reinstall, change the name of the OOBE folder, connect directly to my cable modem by passing my router, removing all internet & firewall protection and I am unable to download any CC apps that I do not have on my PC. I have been updating existing apps from the help menus in the apps and have not used the CC app for downloads for a long time so I do not know when the problem started, but it does not work now. Any suggestions would be appreciated. Automatic updates are also not working.
Thanks,
Barry

Turning off "Enable Protected Mode" in the Security Tab of Internet Properties allowed the Creative Cloud Desktop App to function properly. I am still looking for a better long term solution that does not put my computer's security at risk.

Adobe Media Encoder Update for Mac not working?

Hey!
My Premiere says that there is an update available for the AME.
When i open the PatchInstaller it says: "This Patch is not suitable for you."
In a normal case AME is installed together with Adobe Premiere, isn't it?

>> In a normal case AME is installed together with Adobe Premiere, isn't it?
The above comment has been true for stand alone installation of major releases. But when it comes to patch release, each product is on its own. Generally speaking, PPro and AME products release patches on the same day. There have been a few cases where PPro had a patch (like 7.2.1) and there was no AME corresponding patch.
>> My Premiere says that there is an update available for the AME.
>> When i open the PatchInstaller it says: "This Patch is not suitable for you."
What versions of PPro and AME do you currently have on your system?
What version does PatchInstaller wants to install on your system?
The latest released versions of PPro and AME patches are 7.2.2.

Im trygin to install it from the Creative Cloud Desktop but is not working it has been 2 days now

it has been 2 days now

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
Before you go to chat, read Questions you need to answer to receive better help so you will know the kind of information you will need, that you did not provide here

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

Adobe Creative Cloud Desktop does not install

Hi,
I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
Here is what I tried so far:
1) Trying again yields the same result.
2) Trying the install from my admin account yields the same result.
Other info:
1) The machine has a licensed copy of Adobe Creative Suite 5.
2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
Best regards
Tim

Hi Jeff,
I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
In the end I did as follows:
Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
Cloned my internal SSD drive to an external hard disk.
Formatted my internal SSD drive.
Re-installed Mavericks 10.9.5.
Installed CC Desktop successfully.
Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
It took a little time, but everything now works as it should.
Problem resolved!
Tim

Adobe creative cloud desktop is not detecting my internet connection?

adobe creative cloud desktop is not detecting my internet connection?

i connected with the adobe people through 'contact an agent'.
very helpful, they remote managed my desktop to fix the issue.
apparently something to do with permissions not activated for adobe, not sure how and why this happens though, or why it was fine earlier and suddenly stoppped.
they insisted it was to do with being on a wifi connection but that's not possible because i have my laptop right next to my desktop and that was working fine.
it took about four hours to fix though, so be patient!

Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
Heiko

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Adobe Creative Cloud Desktop For Mac Not Working.

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