Adobe Creative Cloud desktop says "You've been signed out Please sign in again to continue"
I just got a 1 year subscription to Creative Cloud earlier today to work on my college class at home. When I try to log in I get the message "You've been signed out" immediatly after signing in. I downloaded the applicaiton on a Macbook Pro to see if I get the same result, but I logged in flawlessly. I have tried the IMSLibReplacer (http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html) a couple times, but nothing changes. I have attached a picture of the application. Any advice would help!
Thanks!
follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Similar Messages
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Every time i try to sign into creative cloud it says you have been signed out?
I just want to buy adobe photoshop.... in the last 2 hours my computer has been plagued with viruses and nearly destroyed as i couldnt access the internet and didnt know what to do. Now every time i try to download it it tells me to sign into creative cloud. Every time i type in my email and my password and click sign in it says you have now been signed out.... this is the most un userfriendly website i have ever seen and im not recomending it to anybody.... Somebody tell me why im being trolled by this damn thing... this has been seen by 25 people.. the website continues to do this. I never buying another adobe product again and im gonna make sure my friends dont either... good bye
CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the adobe folder.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.
It worked perfectly! Thanks everyone, I've been trying to figure this out for a month! -
Creative Cloud Desktop issue: "you've been signed out" when trying to sign in
Hi,
Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder. But the issue still remains.
Steps carried out
Quit the app
Deleted opm.db file
launched the app
signed in
same error
I have also done a restart after deleting the file.
I also reinstalled the application.
Is this issue due to the maintenance? My Colleague has the same issue.
Thanks in advance for your help.Hi All,
Issue:
When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
Troubleshoot points of note.
Mac Mavericks OS
This is happening on two Macs – regardless of user credentials used
This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
Adobe’s Resolution
https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
Deleted OOBE folder in a second location (location that differs from that in the guide above)
Also used the Creative Cloud Cleaner to tidy up installation files
This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
If anyone has a solution please let me know. -
I just downloaded creative cloud and on both chrome and Explorer It won't let me log in. It says I have been logged out.
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
And, just in case you ever have this problem...
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
my creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in
Hi,
Please follow the below steps to remove the error message of "You have been signed out".
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
(Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE)
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the same location.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.
The error message will be removed. -
Adobe Creative Cloud Desktop Panel Issues
First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html -
Every time i try to log in to creative cloud it says i've been signed out
I can't log in. I downloaded CC yesterday and i still can't log in. I input my email and password, then i get a loading wheel and then it says you have been loged out. Help
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)
Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -
Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.
I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help. -
Adobe Creative Cloud desktop app; proxy password
Hi,
We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
Adobe Chat Support doesn't help either.
Can anyone please help us to solve this, so that we can install the requested product for the user?
Your help will be highly appreciated.Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
Uninstalling and installing again - nothing change.Hi slawek,
Please refer to the thread below where this issue has been discussed:
Error code 50
Regards,
Sheena -
Why does Adobe Creative Cloud desktop app keep crashing?
After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?
Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
HeikoErrors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Problem to install Adobe Creative Cloud Desktop
Please, i need to download Photoshop CC software but I cannot install in Windows 8.1 the Adobe Creative Cloud Desktop application.
Is there any direct link to download Photoshop CC and Bridge?
Thanks in advanced.
Francisco J.if you follow all 7 steps, you can download those trials via two of the links on this page using a browser that accepts cookies: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a download problem, you didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems. -
My creative cloud desktop say that i logoff! I can't login and download nothing
My creative cloud desktop say that i logoff! I can't login and download nothing
Thanks for your helphttp://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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