Adobe Creative Cloud does not register all of my Adobe programs.

Adobe Creative Cloud properly shows my Adobe Photoshop CS6 as registered.  However, it does not show my Adobe Acrobat XI Pro, or my Adobe Photoshop Lightroom 4.4 as registered.  How can I get these programs to be properly registerd as "MY APPS" in Adobe Creative Cloud?

I didn't have a trial version when I installed Acrobat, but I did have the free version of Reader installed at the time.
I've had Adobe Photoshop for many years, and have upgraded a couple of times.  Photoshop CS6 and Lightroom was purchased a year ago (so it is not the latest).  Acrobat was purchased in December of last year, which is the latest. It's been awhile, and I should have got on this sooner.
So, everything was OK last year, until I installed Adobe Acrobat XI Pro, which does not show up on the CC app.

Similar Messages

  • Adobe Creative Cloud does not show all my apps as registered.

    Adobe Creative Cloud properly shows my Adobe Photoshop CS6 as registered.  However, it does not show my Adobe Acrobat XI Pro, or my Adobe Photoshop Lightroom 4.4 as registered.  How can I get these programs to be properly registerd as "MY APPS" in Adobe Creative Cloud?  I am running Windows 8 and have had photoshop for a number of years. I installed Acrobat XI Pro in December, but it has never been recognized in Adobe Creative Cloud as registered.

    Hey Pete,
    I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
    You can uninstall through the OS
    Control Panel > Programs & Features
    and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

  • Adobe Creative Cloud does not support Bootcamp by Apple IOS operating system, but does work with boot camp Win 8.1 why"

    Adobe Creative Cloud does not support APPLE latest IOS operating system, but does allow Windows 8.1 to be accepted. This seems a shame to me, as
    Apple IOS is the leader in graphics, photography. The advertising states it is usable under both APPLE IOS and Microsoft 8.1 windows operating systems. Adobe Support Chat Sooraj tells me on 02/19/2015 that i must buy two computers to have it operate on both operating systems. Adobe will not support apple's Boot CAMP allowing both operating systems.
    i love the apple product and love the ADOBE Photoshop CC, but it simply does now work with an apple keyboard and a WiN operating system. .[email protected]  Adobe Creative Cloud

    In Thehatters defence, this was initially posted in the MacbookPro forum and then moved to Boot Camp,
    If you have any joy solving your trackpad device driver issue, feel free to post here (there might be a similar fix for my  wireless adapter device)
    Thanks

  • My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    Try perform below steps.
    Open task manager by pressing Ctrl + Shift + Esc  keys. Click on more details if the option available.
    Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
    Then hold windows key on your keyboard and Press R key.
    It will open Run window
    In Run window, type Appdata and click on Ok
    Open Local > Adobe folders
    Delete AAMUpdater and OOBE folders
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe Application Manager and OOBE folders
    Go back to Program Files (x86) and Open Adobe folder
    Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
    Download and install Creative Cloud App from below link
    https://creative.adobe.com/products/download/creative-cloud
    Then check

  • Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it

    Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it at all.

    Without proper system information and the application logs nobody can tell you much.
    Troubleshoot Creative Cloud download and install issues
    Mylenium

  • Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

    I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
    Here was my situation:
    After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
    In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
    I then attempted to sync.
    Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
    20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
    20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
    20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
    20141105-115144.416: Start UL: /Instructions.txt (New)
    20141105-115144.436: Starting a batch of 1
    20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
    20141105-115144.438: Start UL: /<folder> (Del)
    20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
    - ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
    20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
    20141105-115144.459: Ending a batch of 1
    20141105-115144.459: Finish UL: /<folder> (Del): No error
    I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
    Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
    This did not work.
    Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
    Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
    To summarize, this fixed the issue:
    Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
    Kill "Adobe Creative Cloud" and "CoreSync" Processes
    Restart "Adobe Creative Cloud"
    Here is the process as terminal commands:
    mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
    killall Creative\ Cloud
    killall CoreSync
    open -a Creative\ Cloud
    Good Luck,
    Michael

    Hi, Thanks for the reply.  Everything worked fine until I updated to CC14.  after that, I receive conflicted file messages. So, I archived all my files that were in cloud.  I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format.  I uploaded each file to the cloud as they would not synch.  Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac.  I have no idea now which file I am actually using is the original file or the conflicted file.  Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched.  It's the weirdest thing...

  • My creative cloud does not have after effect? what should i do ?

    my creative cloud does not have after effect? what should i do ?

    you can download, install and run 32 bit trials but you cannot license them.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Adobe Creative Cloud - has anybody had any luck running Adobe CC on a new mac mini? Does it run slow for Photoshop?

    Adobe Creative Cloud - has anybody had any luck running Adobe CC on a new mac mini? Does it run slow for Photoshop?

    Adobe CC applications are very large and the base Mac mini isn't a good choice because it has only 4GB of RAM and has a slow standard hard drive. To get the most out of ACC you should upgrade the mini to at least 8GB. I'd also choose an SSD or Fusion drive for better performance.

  • The Apps panel of my Creative Cloud does not load. How can I get it to load?

    I recently downloaded Creative Cloud to try Dreamweaver, however, the Apps panel of my Creative Cloud does not load.  I've tried restarting the laptop, opening and closing the application, etc. How can I get it to load? I use a MacBook Pro OS X Version 10.9.5.

    Computer died need code can you please post a screen shot of the error message.  The current released version is 1.8.0.447.  The release notes for the Creative Cloud Desktop application can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

  • Hello i need help for adobe creative cloud...when i launch application adobe  cc 2014  for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar  for a while and  suddenly this application close automatic

    hello i need help for adobe creative cloud...when i launch application adobe  cc 2014  for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar  for a while and  suddenly this application close automatic

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Adobe Creative Cloud will not uninstall

    I bought a new macbook last week, so I used the Migration Assistant to transfer all my stuff from my old macbook to my new one.
    Now, Adobe Creative Cloud doesn't work and neither does Photoshop CC. (Photoshop CC is a free trial)
    1. Everytime I turn on my computer or click Adobe Creative Cloud in my applications folder, it always says "Adobe Cloud is needed to resolve this problem. However, it is missing or damaged."
    2. I try downloading it again, but it repeats the message above.
    3. I try to uninstall it, but it says "Uninstallation of Creative Cloud completed with errors." It doesn not uninstall.
    I don't know what to do, I thought this was fun at first, but now I just want to get rid of it. I really want to just put everything in the trash bin, but I don't think it's recommended.
    Also, I don't have any back ups of my computer.
    thanks

    Mac migration (or Time Machine) does not always work with Cloud programs
    Uninstall... run the Cleaner... Restart your computer... Reinstall
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

    Hi,
    I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed.  The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times.  The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result.  Help.

    So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
    Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
    This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
    Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
    This did nothing.
    Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
    This did nothing.
    Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal.  You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    This did not do much because I can't uninstall the software to begin with.
    What am I missing?

  • Creative CLOUD does not work

    I just got a new computer with windows 8 operating system...joined this adobe creative cloud mess.   Photoshop, which i joined for, is not even downloaded... Lightroom has downloaded and works, nothing else works.  I spent thelast two days reading all of the information about everything, and nothing works... all of these discussion forums, offer no answers, i want  the program to work, and i would not like to pay for days of troubleshooting, and your quick fixes that you have used in the past, i want it to work on my computer without having to take another college class and reading all of the previouis problems, because i had faith enough to join without looking into reviews on google, about how bad this service is.
    This has been an awful experience, it is not even simple enough to just report issues and get a response, as i am spending my money on your product and it isnt working, i call for help, and you are closed for the holidays, but your system to take my money is not closed...That is very special.   Thanks for your blacker, than black friday.
    I dont want a refund, i love photoshop, i need for someone to help me to make this work.  Can someone help me to make this work, and can i get the beginning date of my membership to be the day that the program actually works, at the same price that i have paid initially?

    Hello,
    sometimes some of them behave like bulls in a china shop. Despite this negative news, you might be consoled a little bit, because I also had to do this experience.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Creative Cloud Does Not Start - Help!

    If anyone from Adobe is watching this.  I was considering switching from Aperture to Lightroom CC.  I was able to install the trial and it works fine.  However, all of a sudden, Adobe Creative Cloud App will not run.  The icon appears for a moment then disappears. 
    I have tried almost everything listed here - installing and uninstalling, Creative Cloud Cleaner, running as root, running in a new admin account and so on.  All are no goes.
    I really would like to be your customer, but since I can't get live support, and I am not going to sign up only to find the paid CC does not work either, I hope you are able to help me.

    Refer this link :
    Creative Cloud won't launch on Mac OS 10.10.3
    Still same ??
    Try with solution provided in the first link I provided:
    Message from Danny :
    Success!
    Hope this helps someone in the same situation. (This is for a Mac, OS 10.9.5)
    This is what I did.
    Started the computer in SAFE MODE, Creative Cloud Desktop (CCD) started.
    Restarted under regular user mode. CCD did not start.
    Removed all login items from System Preferences > Users & Groups (I think this step could be skipped and only tried if the following doesn't work.)
    Go to Library folder. Rename LaunchAgents folder to LaunchAgents_old and Launch Daemons folder to Launch Daemons_old
    Create new folders called LaunchAgents and Launch Daemons.
    Move all items NOT containing the name Adobe from the "old" folders and put them in their respective new folders.
    Go to ~/Library and do the same thing with LaunchAgents folder.
    Restart the computer and see if CCD opens. Mine DID!!!
    Using the uninstall Creative Cloud, uninstall. Then reinstall CCD. (This should put new items in the LaunchAgent folders.)
    Restart the computer and see if CCD works. Mine Did and I seem to be good to go.

  • Creative Cloud Does Not Work - Need to Cancel

    Several months ago I decided to try Creative Cloud rather than purchase software update when I switched from my MAC to a new Windows 8 PC.
    Initially I was able to sign up and download but the products locked up and I could not use.
    I uninstalled and reinstalled but same issues.
    I updated OS to Windows 8.1 and tried to download again.  Still won't work.
    So I refreshed my PC which removes all software and puts it back to state it came from factory then updated all Microsoft software and drivers etc.
    Reinstalled everything with few issues except for Adobe Creative Cloud.
    I can log in, but when I go to the page for Documents or Download all I get is a  blank white page whether using IE or Chrome (latest versions of each).
    I can't see any download links so I can't install products so I can't use.
    After months of paying for something I can't use I am giving up.  I want a refund.  I have spent untold hours trying to get this to work.  It simply isn't worth the hassle.
    I have good bandwidth, a relatively new and powerful computer, all of the latest updates for OS etc.  No issues with Microsoft products or other products - just Adobe Creative Cloud problems.
    Please have someone contact me about how I can cancel and get a refund.  I am certain you can tell from your servers that I have not used the products in months after initial download and issues resulting from that.
    I don't have time to spend hours trying to get something to work and I can't tell you how many hours I spent on the refresh which was simply to try and get Adobe Creative Cloud working since everyting else on my computer worked but Adobe would cause lockup and even blue screen in one instance when I tried to utilize.

    Hi Ed@IMN ,
    Welcome to Adobe Support .
    We would hate to see you go , you can contact us using the below mentioned link and our Suport Team will help you in resolving your concern.
    http://www.adobe.com/support/download-install/supportinfo/
    Thanks!
    Garima

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