Adobe Creative Cloud Good Move or Bad??
Any insight on what you think of the Creative Cloud apps?
Other side of the coin
Hi Phatgi,
As has been mentioned by the majority of professional creatives (thus NOT Adobe sales people and staff) CC is indeed a good move for the financial future of the CEO, head management and shareholders of Adobe.
For the customer the switch to CC has the following negative results and/or effects for the customer:
1.Your software upgrades automatically, introducing new, potentially production show-stopping, bugs that may/will cause you to lose clients.
2. Updates are completely up to the discretion of Adobe, and since they already have your monthly upkeep, their motivation to provide timely and quality product updates has been lowered. For example, Photoshop CC introduced a serious workflow bug (hidden layers will be selected by the move tool) that is still unresolved. Flash CC removed essential animation features. Premiere CC introduced some show-stopping "features". And so on. Congrats! You became their new beta testers.
3. The pricing structure is simple: you pay, and you get to play. You do not own the software. No perpetual licenses. It is up to Adobe's goodwill to allow you access to their tools. You cannot use the software unless you pay the upkeep. Should you forget about that expiry date on the credit card, your deadline is forfeit, and you lose your client. This has already happened to customers.
4. Cloud-based services check your uploaded content for "bad" things, like unlicensed and unlawful use according to Adobe rules. This is done automatically, and we may block your access to this content, even though it is YOUR content. Then you will have to prove it is yours. You may lose the freedom to use content as you want. Your content is watched by Adobe at all times.
5. Many free and other commercial desktop applications exist already, outside the "Adobe Cloud" that allowyou to build and publish websites, mobile apps, iPad publications, and content for any medium or device without the "Adobe Cloud". Most, if not all, of these alternatives are superior to the "Adobe Cloud".
5. The previous simple perpetual license options gave you and your team access to the very latest versions of all the Adobe professional creative desktop applications like Photoshop®, Illustrator®, and also give you a choice which applications you would actually NEED at a reduced price. You could pay just for one license of InDesign for your entire team installable on one machine, and two licenses of the Adobe Web production suite. This would have saved you and your company a lot of money. Adobe took away that choice from you. Simpler? Yes, perhaps. But they also took away our freedom of choice.
7. There is no exit strategy. Once you stop paying, you cannot access your files
Adobe holds your content hostage.
8. You cannot pay once for a version, and keep using it, even if you decide that version's features are all you will ever need for your work. You have no choice in this matter. (CS6 will be binned sooner or later, and only a subscription option will then be available).
At present these above features are very depressing. There are more new features yet to to be rolled out to consolidate control over you the Adobe customer. All your bases are belong to us.
http://vimeo.com/66594939#at=0
Regards
Herbert (A creative professional of Adobe software since Photoshop V3, and who has quit using all Adobe software earlier this year, and now works with alternative software he actually owns and has control over.)
Similar Messages
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Deploying Adobe Creative Cloud via GPO
A few months ago my long and lasting journey with Adobe CC started and I was pretty eager to deploy the software in our enterprise. As it comes out, with a little help from Adobe, that just made me crazy and a few pretty pointless and sensless tests I finally managed it somehow to get Adobe CC deployment via GPO. None of our users have local admin rights due to restrictive policy in our enterprise. All testing and configuration was made on Windows 7 Enterprise (x86 and x64) machines.
As we don't use SCCM in our environment it was critical to use "simple" GPO rollout for software. As there are MSI's with all the packages I started my journey...
To start it all of:
As it seems, you cannot buy licenses any more permanent and you can buy them via subscription. OK, that's one way to go and since we need all these products in future we went in evaluating it. Since we cannot buy licenses in a big order like adobe wants us to we were only left to buy the creative cloud for teams and not for enterprise. Still, this was fine to, since adobe offered the cloud packager and a lot of documentation, i thought at least.
To test and make sure that we can deploy all of the wanted features of creative cloud we bought 2 licenses for the IT-staff. During testing, late semptember/october 2014, with the cloud packager in version 1.6 I was able to deploy the packages and software as we wanted. Just as information, we wanted our users to have Bridge, Photoshop, InDesign, Illustrator, Dreamveawer, Prelude and the most important thing, we did NOT want the creative cloud desktop application due to company restrictions. Well as mentioned before everything worked as charm and I was just happy to start ordering the licenses for all of our users and get things done
Well, as a lot surely know, the process of ordering the licenses and getting things rolling in a enterprise sometimes takes a little (more) time. After about one or two months later everything was ready and set and I was feeling like this is going to be a piece of cake. Make new packages with the cloud packager, create the gpo's, test the deployment, invite the users and I'm the king of the jungle.
That was what I thought...
Adobe was so nice to release the newer and more improved version (I think 1.7 or 1.8) of the cloud packager, that suddenly hasn't been able to deactivate the creative cloud desktop application. Well, not a problem I thought to myself, I'll just uninstall it later on and it's fine. Since there are about 20 users that were getting the software it would be a not so nice job, but once done it's done and it shouldn't happen again.
Then i was hit by Adobe with a colossal fist right in the face! Why are you asking? Well as I mentioned above, the deployment via GPO worked fine and now? Not anymore, since the exception deployer couldn't install the applications it just broke everything and didn't even try to install the other applications that don't need the exception deployer. After a few e-mails and further testing, run as local admin, run installation after being copied to local, I lost fate that this is ever going to work.
Adobe gave me the best help they could and I even had a deployment expert in on a web session and he gave me a short commandlet (exception deployer) and said that it has to work this way but surprise, it didn't. As I was getting more and more frustrated by this situation and the exception deployer I started to shrink down the packages as much as possible so that there are no applications that needed to be deployed with the exception deployer. I run tests and guess what? It worked! Man, was I happy that after almost a month things started getting in the right shape. As I couldn't sleep because of this mess I started testing the applications that Adobe techs said needed the exception deployer. I created a new package just for Lightroom 5 (yeah, I know there is a newer version out now, but not at that moment) and saw that it landed in this exception folder that is made during packaging with the cloud packager. I was just curious to test it and made a new GPO for just Lightroom, as a MSI was also within the package I figured, why not give it a try? It worked again!?! I was pretty surprised due to the information that it shouldn't be working, as Adobe techs stated.
The simpler problem was the creative cloud desktop application. After having the Adobe techs in on a websession they stated, that it should work if I choose enterprise licensing to get rid of this software. But due to Adobe's updating policy of the creative cloud packager, there has been a newer version released (1.9) that opted out this feature to deactivate the installation of the creative cloud desktop application. I thought myself, why? Just please tell us why Adobe do we need this? But OK, there was also a solutions for this problem, the adobe creative cloud cleaning tool. If you create and XML file that is being read from the cleaning tool you can run this and "almost silently" uninstall the software via GPO. I gave it a shot and it works like a charm.
To be honest I thought, that Adobe due to it's status as THE software company when it comes to creating/editing multimedia content they would know about the problems some of their customers across the globe could be having. As it seems, they don't care enough or haven't ever had somebody with a similar problem(what I cannot believe, but all right) to share some more detailed information about a case like this.
I know, why have we bought it, if we don't need any cloud space? Well it's simple, Adobe creative products are needed and the CS6 products won't be here forever so it's better to start sooner than later with migration to a newer release. Still I was hoping to get more help from Adobe....
Just to share the packages with you:
"Complete 32Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6
"Complete 64Bit" package includes: Audition CS6+Updates, Bridge CC, Dreamweaver CC 2014.1, Edge Animate CC 2014, Fireworks CS6, Illustrator CC 2014, Incopy CC 2014, InDesign CC 2014, Photoshop CC 2014, Prelude CS6, Premiere Pro CC 2014, SpeedGrade CC 2014
"InDesign 32Bit" package includes: InDesign CC 2014
"InDesign 64Bit" package includes: InDesign CC 2014
"Lightroom 5 32Bit" package: Lightroom 5
"Lightroom 5 64Bit" package: Lightroom 5
None of these packages needed the exception deployer to be run. It was all tested on different (also different machine specs) 32bit and 64bit machines. The OS was always Windows 7 Enterprise.
To uninstall the creative cloud desktop application i wrote a batch file:
@ECHO OFF
IF EXIST C:\log_adobe_cc_cleaner\*.* EXIT ## checks if this folder is existent. If not it continues. If there is the folder it stops and won't run again ##
mkdir C:\temp_adobe_cc_cleaner ## creates a temp folder, as the uinstall tool can only be run locally ##
xcopy \\your_server\your_share$\adobecc\adobecc-cleaner\*.* C:\temp_adobe_cc_cleaner\*.* /Y ## copies the complete content of the folder to the newly created local folder ##
call "C:\temp_adobe_cc_cleaner\AdobeCreativeCloudCleanerTool.exe" --cleanupXML=C:\temp_adobe_cc_cleaner\cleanup_desktop_app.xml
xcopy "%Temp%\Adobe Creative Cloud Cleaner Tool.log" "C:\log_adobe_cc_cleaner\*.*" /Y ## copies the log file to folder, creates the folder itself ##
rmdir /q /s "C:\temp_adobe_cc_cleaner" ## removes the adobe creative cloud unintaller from local machine, leaves the log file folder for further check if the creative cloud uninstall tool needs to be rerun ##
The XML file has following written:
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
<!--<Property name="removeFlashPlayer">1</Property>-->
</Properties>
<CreativeCloud>
<Product productName="Adobe Creative Cloud" version="2.0"/>
<!--<Product productName="Adobe ID CC2014 x32 AppBase" version="10.0"/>-->
</CreativeCloud>
<AdobeIdCredentials>
<!--<Product productName="Adobe Id Credentials" version="1.0"/>-->
</AdobeIdCredentials>
</Products>
Updating of the Adobe products is done with Secunia CSI in our enterprise, but there is also the posibility to remotely run the updatemanager.exe or via logon/logoff script.
What I also found out, was the dependency of vcredist for adobe products. You need the 2010, 2012 of them and most importantly in the x86 and x64 version! In case you get a .DLL missing error.
I hope this here helps someone who has lost a lot of nerves and a lot of time due to the deployment of Adobe creative cloud applications. I stil hope that there is going to be a better and easier way to deploy this.
Excuse me for the bad english, good luck with your deployment and maybe we can get Adobe a bit smarter from our all experience to make us a good deployment method.
ToniSlim.nl is an indirect seller of Adobe products whose policies are not known to us. In our server we do not see any purchase from Adobe.com.
Please try to purchase from https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-NL&event=displayProduct&ca tegoryPath=/Applications/AcrobatProX
You do have an Adobe ID with the Email provided here.
Regards
Rajshree -
Adobe Creative Cloud Membership offers 5 websites hosting?
I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?
You get 5 webBasic level sites with Creative Cloud. Here is more info here:
http://forums.adobe.com/docs/DOC-2152
and
http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support. -
I do not have a delete option for files or folders in Adobe Creative Cloud
I do not have a delete option for files or folders in Adobe Creative Cloud
im looking and looking....
im stumped.....
4 weeks now....
kaiHOW TO DELETE FILES or FOLDERS or Assets from Adobe Creative Cloud Brouser/Web Portal By: Kai Buskirk rev:130626
Adobe now burried deleting or trashing unwanted iteams files or folders in the Archive section of your creative cloud brouser/web portal.
Note!! - No longeer is there a standard TrashCan icon or simple Delete button... its burried in the archive sector: but why i ask?
An archive is an accumulation of historical records, or the physical place they are located.[1] Archives contain primary source documents that have accumulated over the course of an individual or organization's lifetime, and are kept to show the function of that person or organization. Professional archivists and historians generally understand archives to be records that have been naturally and necessarily generated as a product of regular legal, commercial, administrative or social activities.
In general, archives consist of records that have been selected for permanent or long-term preservation on grounds of their enduring cultural, historical, or evidentiary value. Archival records are normally unpublished and almost always unique, unlike books or magazines for which many identical copies exist. This means that archives (the places) are quite distinct from libraries with regard to their functions and organization, although archival collections can often be found within library buildings
A person who works in archives is called an archivist. The study and practice of organizing, preserving, and providing access to information and materials in archives is called archival science. The physical place of storage is sometimes referred to as an archive repository.
To delete files folders or individual assests in the current incarnation of adobe creative cloud brouser/web portal rev:130626
1 - Check mark the box on left and select files or folders you would like Deleted/Trashed and move them to the ARCHIVE folder location inside your adobe creative cloud brouser/web portal....Then navigate to the ARCHIVE SECTION
2 - Once the files or folders you have check marked are moved to the ARCHIVE folder location you can select them for Permanant Deletion (Trash)
ps: you can also restore them......if you so choose....
3 - in case you missed this step after selecting/checking the files or folders in the ARCHIVE folder there is a small Triangle Selector drop down that will reviel the Permanently Delete option.... clicking that is the point of no return i think..... so do not be misled my the use of the term ARCHIVE.... DELETING PERMANANTLY IS DELETING YO!
4 - OK DONE NOW YOU GOT IT .....
Good Luck Happy House Cleaning.....
Wamest Blessings,
Kai Buskirk
Message was edited by: [email protected] rev: 130626 -
App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19
Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
<StartProcess RunInVirtualEnvironment="true">
<Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
<Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
<Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
</StartProcess>
</UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated. -
Adobe creative cloud installer crashes under OSX 10.10.1
When I attempt to run the Adobe creative cloud installer on my iMac, the installer crashes. I can download and install other software, so the basic process works.
The crash report follows.
Thanks!
Geoge
Process: Creative Cloud [283]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: Creative Cloud
Version: 1.9.0.465 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Creative Cloud [283]
User ID: 501
Date/Time: 2015-01-19 07:59:56.332 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: DCA48D91-F3B3-C09F-67CA-5F6309F61246
Time Awake Since Boot: 150 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000b
VM Regions Near 0xb:
-->
__TEXT 00000000000cf000-000000000011c000 [ 308K] r-x/rwx SM=COW /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x95c62aa0 _platform_strcmp + 80
1 libobjc.A.dylib 0x969133fc _class_getLoadMethod_nocheck(objc_class*) + 76
2 libobjc.A.dylib 0x969133a3 _class_hasLoadMethod + 24
3 libobjc.A.dylib 0x9690817f _read_images + 420
4 libobjc.A.dylib 0x9690760c map_images_nolock + 1526
5 libobjc.A.dylib 0x96906ffc map_images + 54
6 dyld 0x8fe49887 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 687
7 dyld 0x8fe495b3 dyld::registerImageStateBatchChangeHandler(dyld_image_states, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 197
8 dyld 0x8fe52089 dyld_register_image_state_change_handler + 90
9 libdyld.dylib 0x93abcbb8 dyld_register_image_state_change_handler + 91
10 libobjc.A.dylib 0x9691a8f6 _objc_init() + 94
11 dyld 0x8fe590b3 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 291
12 dyld 0x8fe59218 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
13 dyld 0x8fe552f0 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 296
14 dyld 0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
15 dyld 0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
16 dyld 0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
17 dyld 0x8fe55176 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 120
18 dyld 0x8fe553e1 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 79
19 dyld 0x8fe47125 dyld::initializeMainExecutable() + 183
20 dyld 0x8fe4abad dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2793
21 dyld 0x8fe46232 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 428
22 dyld 0x8fe46047 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000b55 ebx: 0x0017c010 ecx: 0x969224ab edx: 0x000000b5
edi: 0x969224ab esi: 0x00000003 ebp: 0xbff2f218 esp: 0xbff2f1e4
ss: 0x00000023 efl: 0x00010212 eip: 0x95c62aa0 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0000000b
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0xcf000 - 0x11bff7 +com.adobe.acc.AdobeCreativeCloud (1.9.0.465 - ???) <E19F63D7-4EC4-3AF8-AE9F-C110F6441B95> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
0x12a000 - 0x12afff com.apple.Cocoa (6.8 - 21) <6AF80DDB-C28E-36FF-BC11-D7D561AC52A9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x12e000 - 0x15bff7 +com.growl.growlframework (1.3 - 1.3) <5C271922-7459-3DCB-BDC2-53135B47CDDC> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0x17c000 - 0xd68fff com.apple.AppKit (6.9 - 1343.16) <FC30E524-3BC6-3220-BBB5-1512A4ED5E7B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1338000 - 0x1374ff3 com.apple.RemoteViewServices (2.0 - 99) <2839C2F1-88DA-3843-87BF-441A374A8967> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x139e000 - 0x14d0ffb com.apple.UIFoundation (1.0 - 1) <00A59CFF-A217-3998-B22E-6E452278A302> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x1530000 - 0x15bcff3 com.apple.PerformanceAnalysis (1.0 - 1) <CB175B15-8AA3-3ECA-88ED-E561D7722DFB> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x160c000 - 0x16d6fff com.apple.backup.framework (1.6.1 - 1.6.1) <82A5ADA6-6434-3801-AE63-4C56ADC93B28> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x1759000 - 0x1793ff7 com.apple.DebugSymbols (115 - 115) <D01FFA10-1734-31C5-B5A1-9CB61463FC15> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x17b2000 - 0x1844fff com.apple.CoreSymbolication (3.1 - 56072) <BADFFEF1-5CD8-37BC-B8FD-7C955EF0D0A1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x1859000 - 0x1899fff com.apple.Symbolication (1.4 - 56045) <BE1C4846-DA11-365D-9B46-3FF130401839> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x8fe45000 - 0x8fe78e03 dyld (353.2.1) <EBFF7998-58E8-32F5-BF0D-9690278EC792> /usr/lib/dyld
0x90080000 - 0x90084fff libheimdal-asn1.dylib (398.1.2) <71FCB9F7-A330-3C02-89F3-B483B1C67E54> /usr/lib/libheimdal-asn1.dylib
0x90085000 - 0x9009efff libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib
0x90a4e000 - 0x90ac8fff com.apple.ApplicationServices.ATS (360 - 375) <7E075657-314E-3130-97A7-AFD826000C7B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90ac9000 - 0x90b24ffb libTIFF.dylib (1231) <14F5E31A-4ABC-3DF7-AB85-9DB406D3613C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x90b25000 - 0x90b2bff7 libsystem_networkextension.dylib (167.1.10) <FC20E3AD-A53D-3346-AC71-829E82832AE8> /usr/lib/system/libsystem_networkextension.dylib
0x90b2c000 - 0x90b2dfff libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
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0x95c71000 - 0x95c97ffb libxpc.dylib (559.1.22) <CB6B442F-8BE4-37B6-9A00-4753BC1C368C> /usr/lib/system/libxpc.dylib
0x95c98000 - 0x95cbbffb com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <FA330995-5E22-352D-8089-6F4EE2E178A5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x95cbc000 - 0x95ce8fff com.apple.ChunkingLibrary (2.1 - 163.1) <2B0CBB85-EF91-351A-8750-A185996E4CDB> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x95ceb000 - 0x95e01ff3 com.apple.desktopservices (1.9 - 1.9) <01A07F2E-9F9A-3847-AB11-C550827B3778> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x95e02000 - 0x95e0bfff com.apple.CommonAuth (4.0 - 2.0) <88D8A3D8-5F27-3545-8CD2-456FFDE5383D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
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0x96744000 - 0x9675fff7 com.apple.CFOpenDirectory (10.10 - 187) <12F3D599-88CE-3952-8987-7F6CEA2A809A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x96760000 - 0x968ebffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <44BCEAB8-306D-307F-92C8-6656F3578220> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x968f5000 - 0x96904ff3 com.apple.opengl (11.0.7 - 11.0.7) <C4738E5F-C178-3A01-B941-C638E6A14D7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96905000 - 0x96ae12ef libobjc.A.dylib (646) <EF789AF0-508F-3D49-A988-376CE2E1107C> /usr/lib/libobjc.A.dylib
0x96df7000 - 0x96e48fff com.apple.opencl (2.4.2 - 2.4.2) <33B19D84-C463-3762-B1AB-C5CB8F7DC87F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x972f9000 - 0x9772cff3 com.apple.vision.FaceCore (3.1.6 - 3.1.6) <EF92C25B-3E33-379F-A862-75C2FCA8B386> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x9772d000 - 0x977cafff com.apple.ink.framework (10.9 - 213) <F47949BC-ABEE-329B-B568-71C6FEF761F6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x97811000 - 0x97811fff com.apple.ApplicationServices (48 - 48) <76C301A4-705B-33DE-BA11-C89DCF1EDCDD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x97866000 - 0x97885ff7 com.apple.GenerationalStorage (2.0 - 209.11) <34CF76B2-8052-359D-816D-092608FB6919> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x97886000 - 0x97a15ff3 libsqlite3.dylib (168) <C3F78985-C19B-3320-9F71-543969632128> /usr/lib/libsqlite3.dylib
0x97a4b000 - 0x97ac1ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <B6F346D2-BF88-3925-B962-E59267FA2268> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x97ac2000 - 0x97b05fff libGLU.dylib (11.0.7) <3519CD46-386A-3702-A5EE-AE59923C5AA7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97b06000 - 0x97b07fff libSystem.B.dylib (1213) <77FA0B3F-4412-31F6-A798-21D068AE16C3> /usr/lib/libSystem.B.dylib
0x97b08000 - 0x97b0cffb com.apple.IOSurface (97 - 97) <ADB57CD2-455A-317C-818E-6379BF427D10> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x97c76000 - 0x97c78fff com.apple.loginsupport (1.0 - 1) <47A71885-BB14-3DB8-AE19-F74ABA120290> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x97c79000 - 0x97ca8fff com.apple.CoreVideo (1.8 - 145.1) <A59466FC-6B5A-3B36-BDD4-AC9CD581B7A1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97cb7000 - 0x97da8ffb libiconv.2.dylib (42) <4AF77F10-0BEC-3BE0-99DF-C5170EDB316B> /usr/lib/libiconv.2.dylib
0x97da9000 - 0x97e06ff3 com.apple.print.framework.PrintCore (10.0 - 451) <2563665B-7B7F-3B8A-83B1-E5AC8D389909> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x97e5d000 - 0x97e5dfff com.apple.audio.units.AudioUnit (1.12 - 1.12) <64ED443E-25D5-3A2C-A028-0D0C7FAF57C6> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x97f0c000 - 0x97f17ff7 com.apple.CrashReporterSupport (10.10 - 629) <BB92BB57-6F2F-3348-BEF4-58036DF40FA4> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x97f18000 - 0x97f8bffb com.apple.framework.CoreWLAN (5.0 - 500.35.2) <F46A7092-ADC6-3596-B046-8026F2814D8D> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x9802e000 - 0x98035ff3 libunwind.dylib (35.3) <29D9343F-9A0A-3535-B0AE-E7CC761D95EE> /usr/lib/system/libunwind.dylib
0x98036000 - 0x98044ff7 com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <637E7AB2-1077-319C-A6A2-D0D0F01951BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x98045000 - 0x98047fff libsystem_coreservices.dylib (9) <20E66A47-8D67-344A-A393-73926F0E5FB2> /usr/lib/system/libsystem_coreservices.dylib
0x98048000 - 0x98059ff3 libsystem_coretls.dylib (35.1.2) <87AE2CBB-A397-3392-A152-02AEA6D194D6> /usr/lib/system/libsystem_coretls.dylib
0x98111000 - 0x98112fff liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib
0x98a97000 - 0x98ba3fe3 libvDSP.dylib (512) <54403134-29AE-3806-89D7-2CBA7B455736> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x98ba4000 - 0x98ca8ff7 libJP2.dylib (1231) <77B25D2E-F9DE-3565-894A-970DE207B0EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x98ce4000 - 0x98d0bfff libdispatch.dylib (442.1.4) <B26A176C-39F7-3362-B128-27B1211068B9> /usr/lib/system/libdispatch.dylib
0x98d0c000 - 0x98e50fff com.apple.ImageIO.framework (3.3.0 - 1038) <98EC2248-5270-3CB5-84FD-CD225A9875D4> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x98e54000 - 0x98e54fff com.apple.Accelerate (1.10 - Accelerate 1.10) <180BFBE5-2218-3A6F-A1B2-CCA1C92B66F7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x98e55000 - 0x98ec0ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <632A811D-4706-3ED7-85E3-DD2CDB47CF8F> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x98ec1000 - 0x98ed6ffb com.apple.MultitouchSupport.framework (260.30 - 260.30) <2E28AF1C-AC6C-364F-B181-C5926A7F5A4D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x98ed7000 - 0x98f1eff3 com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x99080000 - 0x993dfffb com.apple.Foundation (6.9 - 1151.16) <76BF64BB-34C4-3409-BB6F-CAACDEE7681A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x993e4000 - 0x993f0ff3 libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib
0x993f1000 - 0x99423ff7 com.apple.GSS (4.0 - 2.0) <36CBBD76-19AC-333E-AB52-A93800ABC89A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x99424000 - 0x9944aff7 com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x9944b000 - 0x9949eff7 com.apple.HIServices (1.22 - 519) <5B54AB76-C487-367B-ACD5-2AF6BC85E1B9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9949f000 - 0x994a8fff libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib
0x994a9000 - 0x994cfffb libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 18
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4086
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=132.3M resident=38.1M(29%) swapped_out_or_unallocated=94.2M(71%)
Writable regions: Total=27.9M written=1312K(5%) resident=2096K(7%) swapped_out=0K(0%) unallocated=25.9M(93%)
REGION TYPE VIRTUAL
=========== =======
Kernel Alloc Once 4K
MALLOC 18.1M
MALLOC (admin) 16K
Stack 64.0M
VM_ALLOCATE 8K
__DATA 6424K
__IMAGE 528K
__LINKEDIT 30.8M
__OBJC 2200K
__TEXT 101.5M
__UNICODE 544K
mapped file 70.1M
shared memory 4K
=========== =======
TOTAL 294.0M
System Profile:
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus:
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F8A00000000, 0x5052494E4345544F4E000000000000000000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x484D50313235533645465238432D53362020
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
Serial ATA Device: ST3500630AS Q, 500.11 GB
Network Service: AirPort, AirPort, en1
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1Hello Sheena,
Thank you for your reply. I believe that when trying to promote a controversial system like the Creative Cloud, everything should work flawlessly. A special CC installer is needed to install the CC Desktop, then you have to spend hours reading and trying to make this work. It’s really frustrating.
Fortunately, this milestone made me realize that perhaps Lightroom is not for me anymore. I have been an ardent fan of Adobe’s photo products, have bought many of them for years, almost since the first versions of Photoshop, but last year I wasn’t able to buy Photoshop CS6 – it had to be through the CC. I like to buy a product, own its license for whatever time I choose and then buy a new one if it pleases me. I cannot do this in the CC, where I am forced to continue paying for a product no matter what (it is a curtailment of the freedom of choice).
I also learned that in the very near future Lightroom could also be included in that ominous list of products in the CC., so I believe this is the time to say good-by to Adobe photo products. It is a shame that a marketing strategy that worked so well since the beginning of Photoshop, should now be substituted for such a widespread-disliked experiment called the Creative Cloud. Perhaps it works fine for large businesses, but not for smaller ones, the ones that put Photoshop and Lightroom where they are now.
Adobe, we made you grow and now you think you don't need us anymore, so you dump us.
Good-by and good luck, Adobe. -
Adobe Creative Cloud can't signin is there alternative to downloading these programs?
I just purchased Adobe Creative Cloud and when went to sign in all it would do is sign me out in which I never got to sign in lol is there alternative way to download this software as I have Photoshop and Lightbloom
Finally, after- how long? - two months? I have uploaded the new Creative Cloud. Only to find that all the programs have been upgraded from CS6 to CC.
This ranks as the worst piece of customer-relations I've ever come across. Even though I asked for instructions the Staff member dealing with me got fed-up and just dumped me.
I kept trying - and today - finally I got it fixed.
It took 20 minutes to download, at 20Mbps! There were no intermediate instructions, I wasn't told what was happening. Suddenly the Install screen disappeared - the new Creative Cloud didn't open, I had to go find it.
Adobe - this is not good. I suggest you find the boss of this team and quietly boot them out of the door. -
Is Lightroom CC included in the adobe creative cloud photographers package monthly subscription?
There is no Adobe Story Premium, it is Adobe Story Plus that is included with the Creative Cloud paid subscription.
From the Adobe Story FAQ here http://www.adobe.com/products/story-plus/faq.html
What versions of Adobe Story are available and how do they differ?
Adobe Story is available in two versions, each of which offers advantages over other scriptwriting software:
• Adobe Story Free is professional screenwriting software available free on Adobe.com, providing standard writing tools that automatically format your script as you type. Write for various types of projects using customizable script templates and multicolumn scripts. Import scripts written in Final Draft, Movie Magic Screenwriter, and Microsoft Word. Access your projects anywhere you have an Internet connection.
• Adobe Story Plus is a complete, collaborative scheduling and preproduction solution. Stay on time and on budget with additional features not available in Adobe Story Free. Generate up-to-date schedules and production reports from script metadata, including tags created automatically or manually. Work on your projects online as well as offline by using the Adobe Story Plus desktop application. Stay in sync with your team using collaboration features such as Share Projects. -
Adobe Creative Cloud and Adobe Creative Suite: New Choices for Customers
Adobe has announced the new Cloud-based model for software distribution, along with new terms for boxed product upgrade eligibility. Beginning with the CS6 releases, when they happen, upgrade pricing on boxed products will only be availble one generation back. There is a limited window to upgrade now to the current versions at a discount.
See http://blogs.adobe.com/conversations/2011/11/adobe-creative-cloud-and-adobe-creative-suite -new-choices-for-customers.htmlEugene:
Based on the current information we have (from the blog post), which may not be correct and which you should not rely upon:
There is some confusion about the word "discount." As used in the blog post, in general there are no "discounts" for upgrades, there is the upgrade price and there is full price. But, also in the blog post, there is a special "discount upgrade" if you choose to upgrade to CS5.5 today (prior to Dec. 31, 2011), which is 20% off the regular upgrade. However, Peter used the word "discount" to distinguish between upgrade pricing and full price. It's probably a good idea to avoid using that word there because of the potential for confusion.
I have CS5 InDesign in work. So I will be able to upgrade that to CS6 when it comes out at the discount price?
You will be able to upgrade to CS6 at upgrade pricing. Not the 20% discount, but it is "discounted" from the full price of CS6.
I'm still using CS2 Illustrator and Photoshop, for the little work I do in those programs, they're fine. But if I want to upgrade them to CS6 I have to pay the full amount of an upgrade, with no discount... or will I have to pay for CS6 in full for both of these programs?
You will have to pay the full price (not the "full amount of an upgrade," whatever that means).
If you elect to upgrade to CS5.5 prior to Dec. 31 of this year, however, then then you can pay the discounted upgrade price to upgrade to CS5.5 (well, CS5 since Photoshop CS5.5 doesn't exist), and then you can pay the CS6 upgrade price in March/April. So you can pay for no upgrades (full price) or two upgrades (one of which is 20% off).
At the moment I can upgrade CS2, photoshop and Illustrator for €240 each, to CS5. So wouldn't I just be able to do that now and then buy the CS6 upgrade at a much later date perhaps just before CS7 comes out?
Yes, you can do that.
If CS6 has the tools to basically go "File>Export>Epub" and I get a fully working epub file without having to trash about in code afterwards or make complex tagging in InDesign, then I'll be buying it.
It looks like EPUB is evolving pretty fast, so even if ID CS6 fully supports what you want out of EPUB on Day 1, I bet you'll need to be prepared to postprocess it on Day 2. Or at least long before Day 200. -
Adobe Creative Cloud Packager for macintosh fails
Adobe Creative Cloud Packager for macintosh fails.
The error log says "[ERROR] AdobePackageBuilder - AdobePackageBuilder : SendPacket returned error : -1".
I tried 4-5 times.
Everything is downloaded (took about 14 Gb).
I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).
When I am done, how do I reclaim the space eaten by the packager?
Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?
I cannot find a menu entrance for doing so.
Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.
/Peter AndersenWanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.
It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/
Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work. -
Adobe Creative Cloud - has anybody had any luck running Adobe CC on a new mac mini? Does it run slow for Photoshop?
Adobe CC applications are very large and the base Mac mini isn't a good choice because it has only 4GB of RAM and has a slow standard hard drive. To get the most out of ACC you should upgrade the mini to at least 8GB. I'd also choose an SSD or Fusion drive for better performance.
-
Multiple Issues with Adobe Creative Cloud app.
I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck! -
Adobe creative cloud failed to install
hi im using windows 8.1 and everything was working great up untill a few days ago.
i had the creative cloud running and apps downloaded and working fine.
then suddnly i couldnt open the apps getting an error message saying:
*name of adobe app*.exe- bad image
c:\windows\system32\msvfw32.dll is either not desgined to run on windows or it contains an error.
error status is 0xc000012f.
i tried reinstalling the apps, running as admin, compatibility mode etc. nothing worked.
then tried the cleaner tool and removed all the programs but it says: adobe creative cloud cleaner tool completed with errors. this is the log file:
[Sun Jan 19 14:26:02 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sun Jan 19 14:26:04 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun Jan 19 14:26:04 2014] OSVersion : 64-bit
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AAM
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] CoreSync custom hook not found
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun Jan 19 14:26:04 2014] LOG FILE SAVED TO: C:\Users\Gilad\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun Jan 19 14:26:04 2014] Adobe Creative Cloud Cleaner Tool completed with ERRORS!
[Sun Jan 19 14:26:04 2014] Check the end of the log file for list of errors
[Sun Jan 19 14:26:04 2014]
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:26:04 2014]
please helpYeah, you installed some alternate media player or CoDec pack and it messed up your Adobe stuff. Remove that garbage, run the Cleaner tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
Adobe Creative Cloud on Windows + Adobe Acrobat - Keeps going into Demo mode
Hi,
Not sure my subject line is accurate, but here's my situation.
I have Adobe Creative Cloud - Student Membership.
I have it installed on my Macbook Pro on both the Mac OS X 10.9.2 and Windows 8.1 (Boot Camp) side.
So this counts as two computers... I have not installed it on any other computer. Nor have I attempted to sign in to it on any other computer.
On the Mac side everything is fine.
On the Windows side... Creative Cloud refuses to stay signed in. Now, I don't mind clicking sign in and typing my password... it's annoying, but fine... I'll deal with it.
What I do mind... is Acrobat closing after about 30-45 seconds while I'm in the middle of doing something. I'll have set everything up and then bam the window closes, no warnings, no requests to save... NOTHING...
So, I'll do it again... and again... it'll happen. Eventually it asks me to sign back in and then I'm good for a while. But it reverts to Demo mode saying I have no trial days left. But, I'm a paying member!!!! I shouldn't have to a) log in every day (or sometimes several times a day) or b) have my program literally close without warning while I'm working in it - and sometimes not being able to save the work I just did - and twice already stuff that I CAN'T get back (luckily nothing critical yet).
Now the shutting down/closing issue seems to be only Acrobat. The other apps seem to behave as long as I log in with the Creative Cloud systray app.
Any suggestions???
Thanks!MaxSvedlove please see You are no longer signed into your Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html for information on how to resolve your sign in difficulties.
-
Problem with Adobe Creative Cloud software for PC
Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit
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