Adobe Creative Cloud greyed out and beachballing

I can't open it at all. Beachballing for hours.

Donalthompson are you able to utilize the Activity Monitor, located in the Applications/Utilities/ folder, to quit the Creative Cloud Desktop application?

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When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install a

When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud Window Blank and Does not Prompt for Login?

I have three computers right now. One 2010 iMac, one 2012 Macbook Pro and a new 2014 Macbook pro. I have logged out and uninstalled creative cloud from the iMac. After buying the new MacBook Pro (2014) I have used the 2012 laptop to copy my entire user profile onto the newer laptop (including Adobe applications and creative cloud). However, when I try to open a Premiere project from the external drive I have been working off of, I get this message:
Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Application manager from 'http://www.adobe.com/go/applicationmanager'.
When I go to that link, I get a prompt to download creative cloud (not application manager). I of course download Creative Cloud again and am given the steps to install but once the Creative Cloud installation progress bar finishes up and CC opens up, the window is blank and I am not asked to login or do anything. I cannot access any projects or login to my CC account on this new computer whatsoever.
I have deleted the opm.db file in the "OOBE" folder and I have restarted the application. I have uninstalled and reinstalled. I have restarted my computer. I have tried everything for the past few hours and have made absolutely no progress.
I am pretty stressed about this as the projects I have to work on are time sensitive. Any help would be greatly appreciated as customer chat support just left me on hold for close to an hour and I have not found a solution in the forums.
Thanks in advance.

Thanks John,
I actually found a post after another hour or so looking that pointed out the same potential problem that you did, but thank you for your help anyways.
I actually found some steps that someone had posted from their conversation with customer service. I've pasted it below. Hopefully it will help another lost and weary traveler as much as it did me.
8. Re: No Apps in Apps Tab
StarJockey Apr 7, 2014 6:40 PM (in response to StarJockey)
This worked for me. Thank you, Adobe!
Step 1:
Open Finder application.Click on Go>Go to Folder.
Type /library and press return key.
Then navigate to Application support/Adobe folder.
Right click on Adobe folder and select 'Get info'.
Under Sharing and permissions, click on Lock icon and enter
Administrator user name and password.Click on symbol, select Admini
strators and click on Add, then give 'Read and Write' permissions to Administrators.
Click on symbol again, select current logged in user name and click
on Add, then give 'Read and Write' permissions to Administrators.
Give 'Read and Write' permissions to Everyone, System, Admin, users.
Then click on Gear icon and select the option 'Apply to Enclosed items'.
Step 2:
Open Finder application.Click on Go>Go to Folder.
Type ~/library and press return key.
Then navigate to Application support/Adobe folder.
Please give full permission as mentioned above.
Step 3:
Open Finder application.Click on Go>Go to Folder>>Type /library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Step 4:
Open Finder application.Click on Go>Go to Folder>>Type ~/library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Once you are done with the above steps, you can try launching the
Creative Cloud desktop application.
If you still face the same issue, please try the next steps.
(These steps were not necessary for me.)
Step 5:
Click on the below link to download the cleaner tool.
http://download.macromedia.com/pub/creativecloud/cleanertool/mac/AdobeCr
eativeCloudCleanerTool.dmg
Select the product as Creative Cloud and CS6, then select Creative Cloud
desktop/Adobe application manager and select clean.
Step 6:
Once you are done with the above steps, login to
https://creative.adobe.com/products/creative-cloud and try downloading
the Creative Cloud desktop application.

Adobe Creative Cloud stuck updating

I recently downloaded and purchased Adobe Creative Cloud with Photoshop and Elements. I'm using a macbook air and it was able to download and I installed it. When the app opens it is stuck in a weird state of either updating or booting. I don't know what to do. I've already uninstalled and installed it once and it is the same each time. Any help is appreciated.

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Problem updating the Adobe Creative Cloud Apps

Hi, I have recently subscribed Adobe Creative Cloud (for student and teachers). All the programs are working fine since then but there is a problem. I cannot update any of these applications. I have my internet connection 24/7, and my pc meets all the specs. While updating it always brings up the message: : "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect." Any solution to this problem would be appreciated as soon as possible. Man I really want to update my Illustrator with the new cloud exclusive update!!

The error message is specific to windows 7 , check this link it might help :-
http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html

My Adobe Creative Cloud apps don't open. What to do?

I want to use Adobe Indesign.
So I bought a subscription for the Adobe Creative Cloud.
I managed to download the Adobe Creative Cloud - program. And I can open the application.
But when I want to open an App, the little 'opening up' wheel continues to run. The app does not open. What to do?
I have a MacBook Pro. Memory: total 4 Gb. Free memory: 1,6 Gb.
OSx-version: 10.9.5.
tnx. Ellen

I found the answer at the Adobe-site: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems. html

I do not have a delete option for files or folders in Adobe Creative Cloud

I do not have a delete option for files or folders in Adobe Creative Cloud
im looking and looking....
im stumped.....
4 weeks now....
kai

HOW TO DELETE FILES or FOLDERS or Assets from Adobe Creative Cloud Brouser/Web Portal By: Kai Buskirk rev:130626
Adobe now burried deleting or trashing unwanted iteams files or folders in the Archive section of your creative cloud brouser/web portal.
Note!! - No longeer is there a standard TrashCan icon or simple Delete button... its burried in the archive sector: but why i ask?
An archive is an accumulation of historical records, or the physical place they are located.[1] Archives contain primary source documents that have accumulated over the course of an individual or organization's lifetime, and are kept to show the function of that person or organization. Professional archivists and historians generally understand archives to be records that have been naturally and necessarily generated as a product of regular legal, commercial, administrative or social activities.
In general, archives consist of records that have been selected for permanent or long-term preservation on grounds of their enduring cultural, historical, or evidentiary value. Archival records are normally unpublished and almost always unique, unlike books or magazines for which many identical copies exist. This means that archives (the places) are quite distinct from libraries with regard to their functions and organization, although archival collections can often be found within library buildings
A person who works in archives is called an archivist. The study and practice of organizing, preserving, and providing access to information and materials in archives is called archival science. The physical place of storage is sometimes referred to as an archive repository.
To delete files folders or individual assests in the current incarnation of adobe creative cloud brouser/web portal rev:130626
1 - Check mark the box on left and select files or folders you would like Deleted/Trashed and move them to the ARCHIVE folder location inside your adobe creative cloud brouser/web portal....Then navigate to the ARCHIVE SECTION
2 - Once the files or folders you have check marked are moved to the ARCHIVE folder location you can select them for Permanant Deletion (Trash)
ps: you can also restore them......if you so choose....
3 - in case you missed this step after selecting/checking the files or folders in the ARCHIVE folder there is a small Triangle Selector drop down that will reviel the Permanently Delete option.... clicking that is the point of no return i think..... so do not be misled my the use of the term ARCHIVE.... DELETING PERMANANTLY IS DELETING YO!
4 - OK DONE NOW YOU GOT IT .....
Good Luck Happy House Cleaning.....
Wamest Blessings,
Kai Buskirk
Message was edited by: [email protected] rev: 130626

Does Adobe Creative Cloud student version include the ENTIRE suite of Adobe products?

Hi - I'm considering signing up for the $19.99 monthly student plan of Adobe Creative Cloud. Can anyone tell me if this includes the entire suite of Adobe products? I'm mainly interested in Photoshop, Lightroom, InCopy, and InDesign, but would be happy to have everything. If anyone has this plan and can tell me what you have access to, that would be great.
Thanks!

Please check the list from Explore Adobe desktop apps | Adobe Creative Cloud
This is from Adobe Creative Cloud for students and teachers | Adobe
Regards
Rajshree

Launching adobe creative cloud, spinning timer

Like others below, my Adobe Creative Cloud is spinning and will not let me download apps. I've tried to follow instructions below to the OOBE folder and cannot find it. I've made it to the Adobe Applications Manager folder?

There were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
App doesn't open | Progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306

How can I log out and change user in Adobe Creative Cloud?

seems to me it's impossible

Hi there,
Once you launch Creative Cloud Desktop Application, select the Gear icon which is located on the top right side of the CC Window and choose 'Preferences'. Under 'Preferences' click on 'Account' tab where you will see 'Sign out' button. Once you click on this button, it Signs out from all the Creative Cloud applications.
The other simple solution is: Once you launch any Adobe Creative Cloud application like Photoshop or Indesign, choose "Help" > Signout. Even this step will deactivates all the other CC applications.
Later, when you launch any application, it would say that it is running in trial version and will prompt you to enter your credentials.
Regards,
Jairaj

Creative Cloud desktop greyed out and empty - no access

After migrating from my iMac to an MacBook Pro I am unable to open creative cloud and any applications.
I have done a uninstall and followed all the suggestions in the forums however my Creative Cloud desktop Icon is greyed out and is an empty screen when I open it with no option to log in.
I can't access any of the apps that I am paying for. Your help and advice would be appreciated asap

Ok of course I find the answer two seconds after I post a reply..!
I found out that the Application Manager still had some leftover files in the "Utilities" folder. I deleted the folder and reinstalled Creative Cloud.. did a deleted of the oobe.db file also, but not sure that's what did it, since I've done that solution a thousand times with no success..
Looking forward to seeing my beloved applications once again!

Adobe Creative Cloud and Adobe Creative Suite: New Choices for Customers

Adobe has announced the new Cloud-based model for software distribution, along with new terms for boxed product upgrade eligibility. Beginning with the CS6 releases, when they happen, upgrade pricing on boxed products will only be availble one generation back. There is a limited window to upgrade now to the current versions at a discount.
See http://blogs.adobe.com/conversations/2011/11/adobe-creative-cloud-and-adobe-creative-suite -new-choices-for-customers.html

Eugene:
Based on the current information we have (from the blog post), which may not be correct and which you should not rely upon:
There is some confusion about the word "discount." As used in the blog post, in general there are no "discounts" for upgrades, there is the upgrade price and there is full price. But, also in the blog post, there is a special "discount upgrade" if you choose to upgrade to CS5.5 today (prior to Dec. 31, 2011), which is 20% off the regular upgrade. However, Peter used the word "discount" to distinguish between upgrade pricing and full price. It's probably a good idea to avoid using that word there because of the potential for confusion.
I have CS5 InDesign in work. So I will be able to upgrade that to CS6 when it comes out at the discount price?
You will be able to upgrade to CS6 at upgrade pricing. Not the 20% discount, but it is "discounted" from the full price of CS6.
I'm still using CS2 Illustrator and Photoshop, for the little work I do in those programs, they're fine. But if I want to upgrade them to CS6 I have to pay the full amount of an upgrade, with no discount... or will I have to pay for CS6 in full for both of these programs?
You will have to pay the full price (not the "full amount of an upgrade," whatever that means).
If you elect to upgrade to CS5.5 prior to Dec. 31 of this year, however, then then you can pay the discounted upgrade price to upgrade to CS5.5 (well, CS5 since Photoshop CS5.5 doesn't exist), and then you can pay the CS6 upgrade price in March/April. So you can pay for no upgrades (full price) or two upgrades (one of which is 20% off).
At the moment I can upgrade CS2, photoshop and Illustrator for €240 each, to CS5. So wouldn't I just be able to do that now and then buy the CS6 upgrade at a much later date perhaps just before CS7 comes out?
Yes, you can do that.
If CS6 has the tools to basically go "File>Export>Epub" and I get a fully working epub file without having to trash about in code afterwards or make complex tagging in InDesign, then I'll be buying it.
It looks like EPUB is evolving pretty fast, so even if ID CS6 fully supports what you want out of EPUB on Day 1, I bet you'll need to be prepared to postprocess it on Day 2. Or at least long before Day 200.

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Adobe Creative Cloud - How to Log in/ Sign out Out of a old account *Updated*

Re:
Im trying to sign out of my old account that has requires my old email because I deleted it a few month back. The Creative Cloud Program tells me to verify my email [ which is no longer active]. The two options are Resend email or Continue and Check again. I've tried deleting Adobe launcher and reinstalling. Sadly, nothing seem to work.
Is there a sign out button for the desktop version?
Does anyone have an idea how to solve this problem?
Thanks in advance.
[Reposted for more detail]

Hi,
I think you are looking for a way to sign out of Creative Cloud desktop app. If I am correct then please follow the below given steps:-
Open the Creative Cloud Desktop App. If you don't see the Creative Cloud icon, do the following:
Windows: Choose Start > Programs > Adobe Creative Cloud.
Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
In the app, choose Settings () > Preferences
On the Account tab, click Sign Out from Creative Cloud
You may also follow the instructions on the below given link.
Sign out, Sign in | Creative Cloud Desktop app
Regards,
Nirvek

Why am I stuck in a "you are logged out" loop while attempting to reinstall Adobe Creative Cloud ?

Why am I stuck in a "you are logged out" loop while attempting to reinstall Adobe Creative Cloud (ACC)? I am able to log into the Creatrive cloud member portal.
What gives.
Also, I can change my password at the ACC portal.
When prompted to login during installation the loop begins. I enter my username and password hit enter - click whir - and the same prompt reappears.
No email is delivered (not in junk either) when I ask for info on reseting my password the only solution offered in the debilitating prompt.

Are you on a managed network? Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and try to sign in.
Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
Note: Please disable anti virus if installed and then try to sign in.
Regards,
Romit Sinha

Adobe Creative Cloud greyed out and beachballing

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