Adobe creative cloud not updating

I have not been asked to update any of my adobe applications by the cloud in months. Why is that?

Hi Jeff,
I would create a new administrative account and attempt to update from there instead of your current account first.
Here are instructions if you need them
10.6 - http://support.apple.com/kb/PH6651
10.7 - http://support.apple.com/kb/PH4600
10.8 - http://support.apple.com/kb/PH11468
If you are still facing issues after doing this I think you'll most likely need to reinstall to resolve the issue.
Uninstall all Creative Cloud applications from
Mac HD > Applications > Utilities > Adobe Installers
I'd also run the Adobe Cleaner Tool using the Creative Cloud selection just to be thorough
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
And then reinstall and update everything again.
-Dave

Similar Messages

Adobe creative cloud not finding updates

Hey everyone,
I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.
On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.
Is there any way I can fix this? I've been searching and searching and unable to find an answer.
Thank's for your help.

@sanchaithw,
As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has disabled/suppressed updates from Adobe and hosting in on a local server"
Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.
Regards,
Ashutosh

Adobe Creative Cloud CC Update is not being installed - error code 50

Hi,
I'm trying to update my Adobe Creative cloud client to the current version
At exactly 50% the installation stops and the message "Creative cloud could not be updated, error code 50" appears.
What can I do?

The above solution should work ,
However , if still face issue ,
Try below steps (Windows)
1) Uninstall Adobe Creative Cloud from Control panel.
2)Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3)
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4)
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
5)Run the Adobe Cleaner tool , if present remove Creative Cloud Desktop or Adobe Application manager.
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
6)
Click on the below link and download Creative Cloud setup and then right click on it and select " Run as Administrator" .
https://creative.adobe.com/products/creative-cloud

Adobe Creative Cloud syncing/updating/installing problems

Hello Forum,
I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
Does anyone know why the Cloud app is not updating itself since my uninstalls? Or what is lingering on my system that may be confusing it? If it's the latter, is there a universal uninstall app for all Adobe application files on one's hard drive? I figure if I can do that, I can start over fresh. I already used the Creative Cloud's own uninstall app to delete it and re-install it, though that didn't change the information it's giving me.
Thanks in advance for anyone's help,
Scott

Hi Legendary Hearts,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

Adobe Creative Cloud Not Downloading

I've signed up with Adobe Creative Cloud but the apps arent downloading to my computer. Also the application manager tries to open up twice at the same time and neither one opens up.

The message you sent requires that you verify that you
are a real live human being and not a spam source.
To complete this verification, simply reply to this message and leave
the subject line intact.
The headers of the message sent from your address are shown below:
From [email protected] Fri May 11 23:04:43 2012
Received: from mail.sgaur.hosted.jivesoftware.com (209.46.39.252 helo=mx-out4.sgvm2hosted.jiveland.com)
     by server.trunet.org with esmtps (TLSv1:AES256-SHA:256)
     (Exim 4.69)
     (envelope-from <[email protected]>)
     id 1ST3ZS-0004Jx-IR
     for [email protected]; Fri, 11 May 2012 23:04:43 -0500
Received: from adobe-vm-wa01.sgvm2hosted.jiveland.com (unknown 10.122.0.4)
     by mx-out4.sgvm2hosted.jiveland.com (Postfix) with ESMTP id 1F4D6D15B9
     for <[email protected]>; Fri, 11 May 2012 22:04:43 -0600 (MDT)
Date: Fri, 11 May 2012 22:04:42 -0600

Adobe Creative Cloud stuck updating

I recently downloaded and purchased Adobe Creative Cloud with Photoshop and Elements. I'm using a macbook air and it was able to download and I installed it. When the app opens it is stuck in a weird state of either updating or booting. I don't know what to do. I've already uninstalled and installed it once and it is the same each time. Any help is appreciated.

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

What time does adobe creative cloud auto update

what time does adobe creative cloud auto update

Hi There,
There is no specific time for the update, whenever there is an update released and your machine is online it will notify/try to update the app.
Latest version of creative cloud has an option to always keep Creative Cloud up to date.
However, you can disable it to manage it yourself, follow the step mentioned below.
Launch creative cloud
click on the gear icon to top left corner
go to preference
check always keep Creative Cloud up to date.
Thanks,
Atul Saini

Adobe Creative Cloud not working

the adobe creative cloud home screen is all black and i cannot visualise anything. How can i resolve this?

Guido_guido I am sorry but what home screen are you referring too? Is it within the Creative Cloud Desktop application? If so have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

Why will Creative Cloud not update on my laptop?

When I open the Creative Cloud app, I receive the message an update is available, and have the choice of updating or immediately quitting the app. So I choose update, and halfway through, receive a message that another version of creative cloud is running and needs to be terminated to continue. However, it seems according to my icons, and task manager, only the installer is running. Yet when I hit retry, nothing happens, and of course when I close the installer, everything closes. If I choose not to update, the CC app does immediately quit, so at the moment it is completely non-functional.
Is this a bug? Any suggestions?

HI,
Please follow this step to fix the issue.
When you launch Task manager please look for AAM Updater Notifier and quit that process. Once done then please try updating AAM to CC Desktop App and it should work.
In case if the above mentioned step doesnt work then please rename OOBE folder to OOBE.old from this location.
Windows:
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(Your Username)\Appdata\Local\Adobe
Mac:
Library\Application Support\Adobe
~\Library\Application Support\Adobe
Please download CC Desktop App from https://creative.adobe.com and it should work.
regards,
Abhijit

Adobe creative cloud shows update for photoshop but fails to install

I recently downloaded the trial version of PhotoShop through the creative cloud app for my Microsoft surface pro3.
The program seemed to completely install apart from at the end there was an update that failed.
It still shows an update in the cc app but when you click on it, it attempts to install but fails.
Any help?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud Not Loading Correctly Windows 7 Pro Sp1

When I open CC, the below screenshot is what I get:
System specs are as follows:
Processors: 8
Video Card: Nvidia Quadro 2000D
All Adobe products are trusted within Kaspersky. Kaspersky logs indicate that Adobe CC is not being blocked in any way. Adobe CC works on my other computers, one of which is virtually identicle to this one.
This is the third computer I've installed CC on, but I don't see how it can be a licensing issue, as I can't even sign in to Adobe CC on this one (I do realize one of the other two computers will need its permissions recinded for CC to be useable on this third one) and CC is therefore unable to determine if it has permission to run on this computer.
Does anyone have any ideas as to what the issue could be? I would really like to get it working on this machine.

I've still no luck getting this to run on my machine. I've unistalled, reinstalled, use the cleaner, updated my flash players, installed Air, deactivated my other two machines . . . nothing is working.
This has become incredibly frustrating. The results are the same as with the screenshot in the above post.

Adobe Creative Cloud Update Log

May I ask where the update log file can be found after Adobe Creative Cloud completed update for its apps?

Hi,
To install the latest release of CC 2014 please follow the below steps:
From Photoshop CS6, choose Help>Updates… to launch the Adobe Application Manager. A new version of the Adobe Application Manager will start to download. After it’s downloaded, it will relaunch and the new CC applications will show up when you sign-in. (Note: If the Adobe Application Manager is already open, quit it and relaunch it to get it to self-update)
Note: By default, the Creative Cloud app is a menu item on Mac:
If you want it to show up in the OS X Dock and show up in list of open applications when you Cmd + Tab to switch applications, 1. click on the Creative Cloud icon in the menu, and then 2. choose “Open as Window” from the gear menu:
Note: Adobe Creative Cloud desktop app is supported on Mac OS X 10.7 or later, and Windows 7 or later. If you’re downloading an App on an older operating system, Adobe Application Manager is used to download and install your app.

Creative Cloud 2014 update downloader page?

So, I had a few errors with the Creative Cloud updating apps. First was with Media Encoder 2014 and that was repaired from tech support giving me a link to the Media Encoder 2014 update download page.
Then I had an error with Speedgrade 2014 being updated by Creative Cloud app and through all the tech support it ended by me being told that the Speedgrade 2014 update was not ready yet.
The Media Encoder 2014 update downloader page worked good, so I searched for Speedgrade 2014 update download page but can not find a link. Tech support can not find a link either as they continually give me the same old link that I keep seeing for Speedgrade released 4/1/2014.
I would like to be able to manually download the update from my laptop computer and then take the zip file to my home computer (with the Adobe apps) and un-zip and install on that computer.
I do not want to continually tear down my machine, rebuild it at a compatible internet connection and launch the Creative Cloud desktop app.
Is anyone aware of the proper way to find the Adobe Creative Cloud 2014 update downloader page for us off-line installers?

and yes, that is the correct link. I did three updates; Speedgrade 2014, Photoshop 2014 and After Effects 2014 - all manually. I downloaded the zip file to my laptop and transferred to my desktop computer with the Adobe subscription, unzipped, and installed updates. That method works for me.

Premiere Pro is not interpreting transparency correctly with the Adobe Creative Cloud 1.8.0.447 update

Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.

I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
Dave

Hi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave

Adobe creative cloud not updating

Similar Messages

Maybe you are looking for