Adobe Creative Cloud Problem

Hi, I downloaded Photoshop CC and Dreamweaver CC 3 days ago everything worked well, unfortuantly got the ZeroAccess.hi virus. Has to do a System restore so everything for the pass month was deleted on my system. Fixed the problem but now Dreamweaver CC and Photoshop CC is now removed went back to my Adobe Application Manager to download it again but now only say need a update. Tried the update and now error Error log file location: C:\Program Files (x86)\Common Files\Adobe\Installers. Please help. Thank you

Rename the following folder: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp to something like --PDApp.
Restart your browser and go to https://creative.adobe.com/products/creative-cloud to download the CreativeCloudSet-up.exe. Run it and you should be able to install successfully.
Regards,
Anirudh

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Problems Downloading: Adobe Creative Cloud Enterprise-Package

I am a Adobe Creative Cloud Enterprise Administrator. I have gone through the steps of logging in, inputting our serial number, selecting the applications for the package and then downloading the package. The problem is that the download stops at 2%. I even left it running overnight and it is still at 2%. I've tried again this morning, deleted the cache and attempted to create a new package, same result stops at 2%. Does any one have a clue on how to fix this problem?
Packager Computer: Clean install from DVD of Windows 7 Enterprise SP1 x64, UAC disabled, Firewall disabled, no other applications installed other than the Adobe Creative Cloud Packager
Package: Windows 64bit

Hi JohnBNO,
Are you on a managed network. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.
Regards,
Romit Sinha

Adobe Creative Cloud nothing but problems so far...

First of all. I am asked to sign in and accept agreements multiple times a day, almost everytime I open a program. The creative cloud application sign me out constantly.
Second, my programs all hang when they open. Illustrator may take up to a minute to actually open. It's only the Adobe programs that hang, all other programs on my computer respond quickly as they should.
Third, Bridge starts quickly but takes forever to populate the folder panel and show anything. It's just maddening!
So are these bugs that will be fixed or am I stuck with this behavior?

Just bought and installed PS and LR via CC both apps installed and are in the correct win dir. Neither app will launch (tho PS does very quickly flash the splash screen before closing). I have tried the fix at http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html, it did not work. I done a system restore and went trough the whole CC install process again, but still LR nor PS will open.I have tried disconnecting from the internet before launch but also with no success. Have updated graphic the card driver and have all the latest windows drivers installed. Have spent many hours now trying to find a fix. Any ideas?
Sony VAIO (laptop)
Windows 8.1 Pro (genuine)
i7-3632, 16GB RAM, AMD Radon HD 7600, 1TB SSD
Have now done a clean re-install of Windows 8.1 Pro from CD. Still having same problems, tho LR will now open but is in some sort of limited mode eg; Develop and Map module disabled. Please renew your membership to reactivate. Photoshop no change Splash Screen and then nothing.
I have tried signing out and in of Adobe Creative Cloud (no change), also under Apps when signed in, it says Photoshop CC (2014) and Lightroom 5 are both Up to date with a green tick. My online account says it is paid and current.
side note; have also disabled all firewalls and AV still no change.
Getting very close to being over CC... Many hours wasted and still not working!!!
Someone said "use pirated software, at least it works"...

Adobe creative cloud installer problems.

I have tried to install Adobe creative cloud and what would happen is that the installer bar would'nt go very far and would just randomly shut down. I dont know why this is, is there anyway I can fix this problem?

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

Creative Cloud will not run without throwing up a window "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I download the app and run the installer, and it simply throws up the same window over again... "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I'm stuck in a loop! Can someone help me urgently please? I'm on system 10.9.5

Hi tiff_meek,
You can try the steps:
For Mac
Go to Applications-->Utilities-->Adobe Installers.
Uninstall Adobe Creative Cloud.
** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.
Once the creative cloud is uninstalled then follow the below mentioned steps:
Please go to Library
    1. Click on Finder then Click on Go and Go to folder
    2. Type /Library and click on Go
    3. Go to Application Support and Adobe and then delete OOBE folder.
    4. Redo Step 1
    5. Type ~/Library and click on Go
    6. Go to Application Support and Adobe and then delete OOBE folder.
    7. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF
Download Adobe Creative cloud, Install it.
If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.
Enable root user: Enabling and using the "root" user in Mac OS X
Thanks,
Nikhil Gupta

Adobe Creative Cloud syncing/updating/installing problems

Hello Forum,
I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
Does anyone know why the Cloud app is not updating itself since my uninstalls? Or what is lingering on my system that may be confusing it? If it's the latter, is there a universal uninstall app for all Adobe application files on one's hard drive? I figure if I can do that, I can start over fresh. I already used the Creative Cloud's own uninstall app to delete it and re-install it, though that didn't change the information it's giving me.
Thanks in advance for anyone's help,
Scott

Hi Legendary Hearts,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

Problems with bugs in Adobe Creative Cloud for Mavericks users.

Ever since I downloaded Adobe Creative Cloud to my newly purchased macbook pro, there have been issues. I have the mavericks update and this seems to be the main problem. There is alot of small bugs that is really annoying when you come from Adobe CS5 where everything is working fine! Everything in between shortcuts like cmd + C, cmd+ z, v for black arrow and etc. Everytime I open any of the programs, I get the license agreement that i have to agree the terms of use on. Both InDesign, Illustrator, Photoshop and After Effects seems to have these. And when I contact Adobe support, they say that this is NOT a common problem. But on first try, googling it, I find that many have the same problems. So this isn't gonna be solved by reinstalling everything because there is something wrong with my mac. So when is adobe going to fix this? When After Effects wouldn't launch after the mavericks update, you guys came up with a solution pretty fast. Do this again please?

I don't have Flash installed. When I encounter video that is Flash only (getting rarer and rarer) I open Google Chrome on my Mac and watch it there.
That's the only reason I have Chrome on my Mac.

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

Problems with syncing Adobe Ideas with Adobe Creative Cloud

Dear Sir/Madam,
Since yesterday (22.04.2014) I have problems with syncing Adobe Ideas (in my iPad) with Adobe Creative Cloud.
Could you please help me with this issue?
Thanks in advance

Hello,
I do not understand why there is no professional communication about the problem. I get the impression that Adobe doesn't know that many people use their App as advertised: As a quick professional sketching tool that syncs with Creative Cloud. Not to fix the problem means more people not trusting the cloud idea. I am actually a big fan of the CC, mostly because of regular updates. But the mobile apps seem to fall out of the normal update scheme. Are they not as important as the 'main software'?
When will the bug be fixed? Just to make clear: As there - up to now - is no other way to get the original idea files on the computer the adobe idea app is useless unless you fix the problem and/ or include the possibility to sync files via USB.
Meanwhile my Workaround:
You need Phoneview or another software that shows the files on your mobile device.
Open it - choose "Apps" - click on "Show all Apps" - click on "Adobe Ideas"
Than go to:
Library/Private Documents/documents/data/files/
there you find folders with cryptic names
Download one of the folders
Open the Folder
select all files in the folder and zip them
Change the extension from .zip to .idea
and voila
you can open it with Adobe Illustrator!
A long way, but for now the only solution to get the editable vector file on your computer.
Best regards
Jo Jacobs

Safari 8 problem, App Store problem, Adobe creative cloud signing In

Hello All,
I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
Safari:
I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
App Store:
The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
Adobe creative cloud
Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
Just to mention the steps i tried to solve these problems:
- Reinstalled the OS X Yosemite 3 times.
- Restart my computer constantly.
- Clear caches in Safari..
None of them worked permanently!
Any suggest from your side!
Thank you

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

While installing adobe creative cloud , getting the following error msg " There seems to be a problem with the download process. Error code:201"

while installing adobe creative cloud , getting the following error msg " There seems to be a problem with the download process. Error code:201"

Creative Cloud Help / Error downloading Creative Cloud applications
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

When I tried to open PS CC2014, it flashed a bit then quit, same with DW and INDD ... I also got this error message: Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the C

This morning when I tried to open my CC2014 Photoshop, it started to open, then quit suddenly. Same with Dreamweaver and InDesign. I am a professional and do not have the time to screw around with this. When I tried to run CC app, I get an error that says "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." I did so and tried to run the app and got the same error. I tried the cleaner and it removed all of my apps, then I tried to install again, and got the same error. I am getting desperate now, I have clients waiting for their projects. I need help, please.

Allisonf55952352 have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to resolve the current error? If not do you have any questions regarding the steps listed with the document?

Problem to install Adobe Creative Cloud Desktop

Please, i need to download Photoshop CC software but I cannot install in Windows 8.1 the Adobe Creative Cloud Desktop application.
Is there any direct link to download Photoshop CC and Bridge?
Thanks in advanced.
Francisco J.

if you follow all 7 steps, you can download those trials via two of the links on this page using a browser that accepts cookies: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a download problem, you didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems.

Problem updating the Adobe Creative Cloud Apps

Hi, I have recently subscribed Adobe Creative Cloud (for student and teachers). All the programs are working fine since then but there is a problem. I cannot update any of these applications. I have my internet connection 24/7, and my pc meets all the specs. While updating it always brings up the message: : "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect." Any solution to this problem would be appreciated as soon as possible. Man I really want to update my Illustrator with the new cloud exclusive update!!

The error message is specific to windows 7 , check this link it might help :-
http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html

I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?

I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Adobe Creative Cloud Problem

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