Adobe creative cloud shows update for photoshop but fails to install

I recently downloaded the trial version of PhotoShop through the creative cloud app for my Microsoft surface pro3.
The program seemed to completely install apart from at the end there was an update that failed.
It still shows an update in the cc app but when you click on it, it attempts to install but fails.
Any help?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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  • On octuber 31th I called the adobe office to buy creative cloud, I can use photoshop but y cant use lightroom. I have already payed o thah date i have mencioned but I cant use the lightroom. what can i do?

    hola
    como me aseguro de bajar lightroom? ya pagué y no encuentro la manera de bajar este programa

    Can you send me te serial number Please? My orden number is
    c0057916628MX
    I am desperate, I hace to do my homework, I am a student of photography.
    Thanks
    Vero
    Enviado desde mi iPad
    El 14/11/2014, a las 9:04, JimHess <[email protected]> escribió:
    on octuber 31th I called the adobe office to buy creative cloud, I can use photoshop but y cant use lightroom. I have already payed o thah date i have mencioned but I cant use the lightroom. what can i do?
    created by JimHess in Photoshop Lightroom - View the full discussion
    Why can't you use Lightroom?
    Will Lightroom not install?
    Do you have Lightroom 5 standalone version installed?
    Please provide more details, and I'm sure we can help you sort things out.
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6929696#6929696 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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  • Adobe creative cloud is asking for a serial number for updates - where do I get this from?

    Adobe Creative cloud is asking for a serial number for updates - where do I get this from
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    Hi Mick,
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  • I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?

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    Link for Download & Install & Setup & Activation problems may help
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  • Installation of Updates for Photoshop CS6 failed. Error code U44M1U5 for Camera Raw and U44M1P210 for Adobe Application Manager

    The Installtion of updates for Photoshop CS6 failed. Error code for Update of Adobe Application Manager is U44M1P210, for all other features (Adobe Bridge, Photoshop CS6, Camera Raw) U44 M1U5

    You go Photoshop CS6 > Help > Updates ...

  • I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    Welcome to Adobe Forum,
    You have CC for individual purchased which can be activated on two machines by the same Adobe ID.
    How ever if you want to use it on more than two machine, you can cancel this order & buy the creative cloud for Team, in which you can buy the number of seats & assign them to as many user you would like to.
    Each user can activate it two times with 100GB of space as compared to 20 GB space for CC for individual.
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    Rajshree

  • How can I restrict Adobe Creative Cloud to run for just one mac user?

    Can anyone help with this please ...
    (This is about how the Adobe Creative Cloud app works with OS X User accounts.  I have posted it on Adobe's Support forums, but nobody there had the solution.  Perhaps someone from the Apple/OSX end can help?)
    I'm running Adobe CC on a 2010 iMac (OS X Yosemite).  I'm delighted with it, however ...
    Several family members share the same iMac using separate user accounts.  Adobe CC seems to run on startup for all of them which is annoying for them as they get messages about updates etc, plus it takes up unnecessary system resources (particularly as we tend to use 'switch user' and Activity Monitor shows an instance of Adobe CC running for each user).
    It's not listed in the Login Items list under System Preferences->Users & Groups, so I can't disable it there for other users, However it appears as an icon in the menu bar for any/all users a few moments after logging in - so something is triggering it to run, but I can't see what. 
    How can I restrict Adobe CC to run just for my user account please?
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    Richard

    The startup item is likely inside the /Library/LaunchAgents folder.
    It will be something named like com.adobe.creativecloud.plist.
    Move it out of the /Library/LaunchAgents folder into the User/Library/LaunchAgents folder for all the users that need it.
    I don't know if it will work, but as long as Adobe wrote the launch agent correctly, it will work. Given that it is Adobe we're talking about, my bet is no.

  • Adobe Creative Cloud stuck updating

    I recently downloaded and purchased Adobe Creative Cloud with Photoshop and Elements. I'm using a macbook air and it was able to download and I installed it. When the app opens it is stuck in a weird state of either updating or booting. I don't know what to do. I've already uninstalled and installed it once and it is the same each time. Any help is appreciated.

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
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  • Adobe Creative Cloud syncing/updating/installing problems

    Hello Forum,
    I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
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    Hi Legendary Hearts,
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  • What time does adobe creative cloud auto update

    what time does adobe creative cloud auto update

    Hi There,
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    Latest version of creative cloud has an option to always keep Creative Cloud up to date.
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  • I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

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    Hi Amanda
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    https://creative.adobe.com/products/creative-cloud
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    Scott

  • I am trying to download Adobe Creative Cloud on my new Computer but it wont run the program.

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    Dove14 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open the Adobe Creative software title you recently installed.  Which software title are you attempting to open?  Do you receive any specific error messages?

  • Adobe Creative Cloud CC Update is not being installed - error code 50

    Hi,
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    The above solution should work ,
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    Try below steps  (Windows)
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    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
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    Click on the below link and download Creative Cloud setup and then right click on it and select " Run as Administrator" .
    https://creative.adobe.com/products/creative-cloud

  • I have downloaded/paid fora plug in from adobe site  (cracked backgrounds) it told me ti install creative Cloud which i have done but i cannot install the plug in into lightroom5  via plug in manger to use the backgrounds...please help as this is the firs

    Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy

    Dear Lucy
    Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
    What is the error in Lightroom?
    Did you read the 'Where to Find it' section?
    Thanks,
    Krystal - Add-ons team

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