Adobe Creative Cloud won't install

Hey guys,
I recently tried to install Adobe Creative Cloud but during the installation process it will suddenly quit on me. I tried it again, downloaded the installer again, rebooted my computer, but still can't get it to work. I do have other Adobe products on my computer that I can open but Creative cloud won't. Can anyone point me in the right direction?
Here is as much information that I can provide.
Again, nothing is popping out. The installation just stops.
I am using Mac OS X 10.7.5
I downloaded this off firefox, and yes I have tried downloading it from a different browser.
Not sure what firewall or anti-virus system I have.
This has not worked before
I have not made any changes to my hardware.
I hope this helps.

Hi adobe2368,
It would help us if you could share the following log files. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
Sarika

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Again? ok. As adobe creative cloud member, I installed Premiere and resource central is missing

again? ok. As adobe creative cloud member, I installed Premiere and resource central is missing

Good luck...
http://forums.adobe.com/message/4523055#4523055

Adobe Creative Cloud syncing/updating/installing problems

Hello Forum,
I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
Does anyone know why the Cloud app is not updating itself since my uninstalls? Or what is lingering on my system that may be confusing it? If it's the latter, is there a universal uninstall app for all Adobe application files on one's hard drive? I figure if I can do that, I can start over fresh. I already used the Creative Cloud's own uninstall app to delete it and re-install it, though that didn't change the information it's giving me.
Thanks in advance for anyone's help,
Scott

Hi Legendary Hearts,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

Adobe creative cloud failed to install

hi im using windows 8.1 and everything was working great up untill a few days ago.
i had the creative cloud running and apps downloaded and working fine.
then suddnly i couldnt open the apps getting an error message saying:
*name of adobe app*.exe- bad image
c:\windows\system32\msvfw32.dll is either not desgined to run on windows or it contains an error.
error status is 0xc000012f.
i tried reinstalling the apps, running as admin, compatibility mode etc. nothing worked.
then tried the cleaner tool and removed all the programs but it says: adobe creative cloud cleaner tool completed with errors. this is the log file:
[Sun Jan 19 14:26:02 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sun Jan 19 14:26:04 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun Jan 19 14:26:04 2014] OSVersion : 64-bit
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AAM
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun Jan 19 14:26:04 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun Jan 19 14:26:04 2014] CoreSync custom hook not found
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\c3containerUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\c3containerUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelIL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelIL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel\AppsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel\\AppsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\AppsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\AppsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel\BehancePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel\\BehancePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\BehancePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\BehancePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core\\core.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Core'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\Analytics.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\Analytics.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\C3Prefs.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\C3Prefs.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\CmdCntr.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\CmdCntr.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\ElevationManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\ElevationManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\LocManager.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\LocManager.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt\VulcanWrapper.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt\\VulcanWrapper.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreExt: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreExt'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\extensibility.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\extensibility.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\gude.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient\ANSClient.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient\\ANSClient.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\ANSClient: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\ANSClient'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType\livetype.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType\\livetype.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins\LiveType: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins\\LiveType'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\plugins: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\plugins'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\VulcanMessage5.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\VulcanMessage5.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel\\FilesPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FilesPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel\FontsPanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel\\FontsPanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FontsPanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\FontsPanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\HEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\HEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\icudt.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\icudt.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libcef.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libcef.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libEGL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libEGL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\libGLESv2.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX\\libGLESv2.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelBL.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelBL.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel\HomePanelUI.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel\\HomePanelUI.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HomePanel: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\HomePanel'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX\\NEX.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\NEX'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\AdobePIM.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\AdobePIM.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils\\npAdobeAAMDetect64.dll'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\Utils'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Sun Jan 19 14:26:04 2014] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun Jan 19 14:26:04 2014] LOG FILE SAVED TO: C:\Users\Gilad\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun Jan 19 14:26:04 2014] Adobe Creative Cloud Cleaner Tool completed with ERRORS!
[Sun Jan 19 14:26:04 2014] Check the end of the log file for list of errors
[Sun Jan 19 14:26:04 2014]
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun Jan 19 14:25:55 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun Jan 19 14:26:04 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun Jan 19 14:26:04 2014]
please help

Yeah, you installed some alternate media player or CoDec pack and it messed up your Adobe stuff. Remove that garbage, run the Cleaner tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Help installing adobe creative cloud

Hy,
my adobe creative cloud doesn't install. It just stops at 50% and vanishes.
How do i get it to install?

shutdown antivirus/antimalware and retry.
if that fails, start your computer in safe mode and retry.

Creative cloud does no installing on MacBook Pro

adobe creative cloud is not installing on my pc,how could i install ? iam a mac user

Help for Download & Install & Setup & Activation
-Chat http://www.adobe.com/support/download-install/supportinfo/

Where can i find the files downloaded by Adobe Creative Cloud?

I installed illustrator CC today by using the Adobe Creative Cloud, i want install it on another machine, but i do not want download it again. unlike the old Adobe Download Assistant, it don't let you select a folder to save the downloaded files.
Any help?
THX
BTW, i am using Windows 7

Hi Yuki,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Same issue also has been discussed in the below mentioned links.
Re: Where is the serial number for Creative Cloud membership?
Creative Cloud applications ask for serial number
Let me know if it helps.
Thanks!
Eshant

I am planning buy an individual package of adobe creative cloud. Can i use single license in two of my system?

I am planning buy an individual package of adobe creative cloud. Can i use single license in two of my system?

Hi Elbethel,
A single license of Adobe Creative Cloud can be installed and activated on 2 machines for personal use.
Regards,
Anand

Is it possible to install previous TRIAL versions of previous versions of Adobe Creative Cloud Software?

Look, I'm just testing the trial versions right now. Don't try to troubleshoot something that I don't ask; this is what I'm looking to accomplish:
Is it possible to install a trial version of any of the Adobe Creative Cloud software in a previous version? By that, I am referring to the following:
I want to install a trial version of Adobe Premiere Pro CC 2014; NOT Adobe Premiere Pro CC 2014.1. If you notice, I want to reinstall a trial version of the previous release. Don't ask why, you'll just laugh for my stupid reason, but I'm merely wondering if it is possible. Creative Cloud now only offers trials of the newest versions, and I want to install trails of previous versions for my own, personal reasons. Is this possible to do with creative cloud, or must I do it some other way?
Is it also possible to obtain the physical installation files so that I won't have to always go through creative cloud to download them again (and then I can just set it up without being connected to the internet)?

The previous version option is only available to individuals which have a membership. The availability of previous version titles available is dictated by the computer meeting the minimum system requirements and the entitlement of the membership to access the requested applications. To future viewers of this discussion if you are unsure what software titles your membership is entitled to please contact our support team directly at Contact Customer Care.
Wastingyourlifeaway you can download the installers for the CC version of the applications from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Adobe Creative Cloud unable to find any installed applications

I was updating my Indesign CS6 DPS Tool via Creative Cloud Desktop last month. However due to some internet connection error it failed. Tried to update it again later but there is no updates anymore. Logout from CC Desktop Application and log back in, all my applications are gone. It is no longer listed in CC Desktop. I have mainly CS6 and one CC application on my mac.
I have tried the following and it all did not work.
1. Change Language Perf from North American to International
2. Delete opm.db file from OOBE folder
3. Uninstall and Reinstall CC Desktop
4. Run Adobe Creative Cloud Cleanup tool
Now i am trying to reinstall but all the programs return an error. Uninstallation Failed. Your uninstallation encounted errors. Only program I manage to uninstall is CreativeCloud Desktop but it also states there are a few errors. Is there any log file I can refer to? I have also notice in the cleanup tool there is no CS6 or CC programs listed. The programs are working fine but it just do not appear as installed in creative cloud and the clean up tool.
I was using mac os 10.8.5 but yesterday I had to send my notebook for repair and the harddisk was replace due to bad sectors and the os is upgraded to 10.9.2. I used migraion utility to restore my files.

THe product I have installed is CS6 Design and Web. So I have Illustrator, Indesign, Fireworks, Dreamweaver, Flash, Photoshop, Acrobat Pro installed. I also have several trials like After Effects CC, Audition CS6, Edge Animate, Premiere Pro installed.
Currently all adobe installations are working fine no problems and issues. In the individual program I can also check for updates. Check the update preferences in application manager and all my installations are listed too. Below is a list of stuff that is broken.
1. Creative Cloud Desktop do not list any applications installed. It thinks I have no program installed. Tried all the possible fixes listed on the internet such as chnaging language, delete OPM.db file, reinstall and nothing works.
2. Downloading any new software or existing software fail at 42%. Which is when the download completes and the software begins to install.
3. Using any uninstaller included with the programs listed above results in a adobe application manager error. (Uninstallation Failed) So far I could only uninstall creative cloud desktop, flash player, adobe air.
4. Using creative cloud cleaner tool also do not list any cs 6 or cc installation. only creative cloud desktop.
5. I have tried reinstalling over using a dvd and also using prodesigntools website direct download links to reinstall it will result in a adobe application manager installation fail error
So currently I have all my adobe programs working great, there is no way to uninstall unless I manually delete the files which I feel is too drastic action to take since everything is working fine. If I uninstall it manaually and I can't reinstall it back due to errors I won't have any adobe software for work.
This problems started after a fail update and after logging out of the creative cloud desktop.
Any solutions?

Adobe Creative Cloud Console 2014 shows INSTALL instead of UPDATE next to installed CC2014 software

From a "STRANGE SITUATION" issue discussed in: RANT: cloud re-install ("strange situation")
I hoped that the Adobe Creative Cloud Console displayed an update with a fix for a problem I had.
When I open Adobe Creative Cloud it displays an INSTALL button next to ALL my already installed CC2014 versions (except Animate and Muse for some reason)
Clicking on the INSTALL next to PhotoshopCC2014 starts the slow 1.xxxGB download of the full PhotoshopCC2014 from scratch.
Restart did not help
With the CC (CC2013/CC1??) role-out I manually downloaded the installs to not have to download 8GB of installs on multiple workstations - when the CC2014 role-out came it was not clear if this was a complete new version or an update (since Adobe had decided to re-invent naming conventions or to copy Autodesk), so I did not download the installs to a location I have control over. The announcement of the CC2014 (CC2) "update" sounded a lot like the language for previous updates and new feature announcements of the CC version (or was it CC1 or CC2013)
I'll "re-install" all my CC2014 apps when I go home tonight.
Unluckily this means a lot of unnecessary bandwidth usage since all my CC2014 apps are still working.

You are now chatting with 'Fazal'
Fazal: Hello! Welcome to Adobe Customer Service.
Fazal: Hi Jaco.
jaco: hi
Fazal: Could you please elaborate the issue?
jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
jaco: what do you mean not locate - it is not a messy room
Fazal: Since you have reach the Customer Support, I request you to please contact technical support to fix this issue.
jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
Fazal: In this case I request you to please contact our technical team to resolve the issue.
jaco: now they all say INSTALL again - although they work and are installed
jaco: well this was a waste of time
Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
Fazal: I will provide the phone number to contact our technical team.
jaco: Thanks
Fazal: You're welcome.
Fazal: Here is the Phone support number in Australia : XXXXXXXXX
jaco: thanks Fazal
Fazal: You're welcome.
Fazal: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

How to install apps considered installed by "Adobe Creative Cloud"?

I've a membership of Creative Cloud and installed the corresponding apps. After some time I deinstalled some of the apps manually (file system delete). Now I want to install Lightroom again, but as "Adobe Creative Cloud" considers this app still installed, it won't let me. What can I do?

Assuming you are using Windows, you will need to uninstall the apps using Control Panel > Unistall Tool.
This removes the files as well as registry entries regarding the app.
Restart tyour computer, and then open the Creative Cloud desktop app. You should be able to find your apps in the list under "Find New Apps" and can install again.

My Creative Cloud won't recognise Apps I already have installed

My Creative Cloud won't recognise Apps I already have installed. I have since installed 1 more and this is the only one recognised and therefore updatable. I've tried logging out of my account and quitting Cloud then changing the opm.db file to opm.db.old in Library/Application Support/Adobe/OOBE and restarting but still the same. Any help much appreciated!

Hi Mat,
If your apps are already installed and you are just failing to update, kindly try to below mentioned steps.
Try to download and install updates manually from the below mentioned links.
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini

I tried to install free version of Adobe Edge, but don´t let me run "Adobe creative cloud" to begin

i tried to install free version of Adobe Edge, but don´t let me run "Adobe creative cloud" to begin

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604

Adobe Creative Cloud won't install

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