Adobe Creative Design Premium version 5 - reinstalling with serial code and getting an 'invalid' message

I've installed Adobe Creative Design Premium version 5 on two computers, but have reformatted one of them without deactivating. Am trying to reinstall it onto the newly formatted laptop but unable to use the serial number provided under my registered products in "My Accounts" page - what do I do?

if you're seeing an excess activation count message, contact adobe support for an activation count reset by clicking this link contact adobe support, https://helpx.adobe.com/contact.html and clicking 'still need help' as soon as it's available.
if you're seeing some other error message attach a screenshot of it unless it's, Error "The serial number is not valid for this product" | Creative Suite

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Łukasz%20Molenda if you purchased Creative Suite 5 from Adobe directly, and choose the download option at the time of purchase, then the download will be available in your account at http://www.adobe.com/. You can find additional details at https://helpx.adobe.com/creative-suite/kb/find-download-link.html.
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I had Adobe CS5 Design Premium on my iMac running now system 10.8.4. Going on travel, I uninstaled InDesign and Photoshop on my iMac to be able to instal it on my MacBook Air running 10.7.5 which is the highest it can handle. Back home, I unistalled InDesign and Photoshop on my MacBook Air to be able to reinstall it on my iMac, but guess what? My iMac does not recognize my installation CD because "You can't open the application "Install.app" because PowerPC applications are no longer supported."
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Best regards,
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Sorry to say, this doesn't work. I found this page already before asking help. But I tried it again as you mentioned it in your reaction. Any link I try leads finaly to upgrade to CS6 or Creative Cloud and says CS5 is no more for sale. I just want to reinstall CS5, but the install program on my install CD seems to be PowerPC and refuses to work on my iMac with OS 10.8.4. But it works on my MacBook Air with OS 10.7.5. What I also tried:
1.     Installing from my MacBook Air on my iMac via my network: is not accepted.
2.     From my MacBook Air I made a start-up extern disk with OS 10.7.5, then started up my iMac with this disk. The internal DVD reader does not recognize the install-CD. The external optical drive, who accepts the install CD with my MacBook Air system 10.7.5 rejects the install CD with the same extern optical drive connected to my iMac that also is started up with 10.7.5.
3.     Went to my Adobe order hystory. Found back the order of my CS5 but found no button to download it again. Is this because it was shipped in a box to me?
4.     Reinstalled Photoshop on my iMac with Time Machine: works to my surprise and satisfaction, but I think this is by accident. Reinstalled InDesign with Time Machine: after starting up, InDesign tells me: "Configuration error. Please unistall and reinstall the product. If this problem occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 5"
5.     Thinking something in the system is missing, with Time Machine I also brought back in Library > Application Support > Adobe back to the same date as the InDesign reinstallation: same result: error 5.
When I want to unistall as asked, the uninstall program does not sees any InDesign. It sees only Dreamweaver, Fireworks, Flash and Illustrator. So also Photoshop is not found, although it is back on my iMac and works perfect, which let me think the reinstallation of Photoshop with Time Machine was by accident. I tried other dates with Time Machine for InDesign but all in vain.
I realy wonder why software developers make life so diffucult for honest users. Why do they hide from direct contact? I want to be able to call someone who helps me out of this. ADOBE !?!

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Download CS5 products
If you get issues, use another browser and make sure you allow JavaScript and your security tools don't block the page.
Mylenium

Trouble installing Photoshop CS5 with Adobe Creative Suite Premium

Hello all,
I am having trouble installing Adobe Photoshop CS5 as part of an upgrade of Design Suite Premium. All other program that are part of the CS5 suite install and operate fine. The error messages I am getting are below. The upgrade is from CS3 to CS5. We are running Windows 7 Enterprise 64 Bit.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 7 fatal error(s), 18 error(s), 10 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\KozGoPro-Heavy.otf'
WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\KozGoPro-Regular.otf'
WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MinionPro-BoldIt.otf'
WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MinionPro-It.otf'
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Unable to find file
ERROR: Error code: 2
ERROR: Unable to find file
ERROR: Error code: 2
ERROR: Unable to find file
ERROR: Error code: 2
ERROR: Unable to find file
ERROR: Error code: 2
ERROR: The following payload errors were found during install:
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BAE5212B-6651-4AD8-B26A-1B284D2665C6}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePDFL9.9-mul\Assets2_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E39A5ABD-516B-46F9-A042-694BBA6A4E08}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRecommended-mul\Assets2_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{17C6080E-F475-4B49-A30C-EEB85673E999}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePDFL9.9_x64-mul\Assets2_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{11C0657F-2BD4-4CBC-87F3-9455DC91886E}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRecommended_x64-mul\Assets2_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRequired_x64-mul\Assets2_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePhotoshop12-Core\Assets1_1.zip'. Error 0
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePhotoshop12-Core_x64\Assets1_1.zip'. Error 0

Yes, your fonts are locked. This is a known issue with different older versions of Adobe products if they are mixed. You need to take ownership and set their permissions to full access. There is some article on it in the knowledge base, but you might just as well do a web search on a more generic level about such procedures. An abbreviated summary of how to is contained in this article on my page (Security section).
Mylenium

. . . was wondering: Would you happen to know if, Adobe CS5 Design Premium in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new

. . . was wondering: Would you happen to know if, < Adobe CS5 Design Premium > in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new computer. I had the ownership S/N, so-o-o-o, CS5 installed and "seems" to respond well. PROBLEM: PhotoShop. The Menu Bar, the Commands, the Tool Bar, the Color Palettes, and etc., etc., are all real small on my display -- I would estimate they are about 1/3 of the normal size. Same problem with Illustrator. I've made all the Screen Resolution and Print-Size settings and nothing remedies the small display. (My working page is fine; it's just the display that is REAL tiny!!) Can you help me? Do you have any suggestions for me to try? Should I re-install from the internet? Am I forced to upgrade my application? I appreciate any comments you might have. Thanks. -- Dennis

@saratogacoach,
The key log entry is the following:
Feature: Microsoft_VC90_CRT_x86_
Action 10:31:26: PublishProduct. Publishing product information
[ 5888] Thu May 06 10:31:27 2010 INFO
.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80073712.
Action ended 10:31:27: InstallFinalize. Return value 3.
First, see if this hotfix maybe applicable to your system
http://support.microsoft.com/kb/946927
or this one:
http://support.microsoft.com/kb/902330

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I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

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Adobe CS4 Design Premium Compatability

Hello,
My daughter is required to use Adobe CS4 Design Premium by her School. I will have to buy a new laptop for this purpose. In this regard, I have few queries:
Most laptops come with Windows Vista Home Premium (64-bit) OS. Since the Adobe website states that this program is certified for 32-bit, I am not sure whether CS4 could perform perfectly on Vista 64-bit platform?
If the answer to the above is yes, then I intend to purchase a laptop with specs of Intel Duo 2 Core T6500 (2.1 Ghz 800 FSB 2MB Cache), 4GB RAM DDR2 800 MHz, display 1280 x 800, and 250GB 5400 rpm hard drive. Is this hardware sufficient to run CS4?
I am a layman as far as technology is concerned. I called up Adobe technical support 2 times: first time they said it wont work and second time they said it will work!!. I am totally confused. Since this means a significant investment to me, I request help and guidance from anyone on this subject.
Thanks,
AlokSaap

As you realize, the sky is the limit in terms of how you can configure a system. You could literally spend $10,000 on a new production PC but that certainly would not necessarily buy you any advantage unless you had particular needs that could take advantage of the extra juice that such a pricey configuration provides.
The problem with your request is that it doesn't say really what the typical user of these 2 to 3 new production PCs will actually be doing. For example, are they doing simple web page design in Dreamweaver with occasional entry into Photoshop to edit low resolution images for web display? Or are they jack-of-all-trade designers with windows open in InDesign, Photoshop, and Illustrator simultaneously dealing with graphically very complex and large files? Dedicated to graphics work or are there half a dozen browser windows plus Outlook (or some other e-mail client) open simultaneously?
Personally, I tend to “over-configure” on the basis that if I buy high quality systems not quite at the bleeding edge, but closer to the leading edge, I'll have a system that has a useful lifetime of at least four to five years although Adobe does “allow” its engineering employees' systems to be replaced every three years. I am currently running on a Dell Precision 5400 workstation (current model is 5500) with dual Xeon Quad Core 3ghz processors, 8GB of memory, two 15000rpm SAS (serially attached SCSI) 300GB disk drives, a DVD+/-R burner, gigabit Ethernet, Bluetooth, and an nVidia Quadro FX 1700 video card driving a Dell 3007WP 30" monitor (2560x1600pixels). I have a very pedestrian Dell keyboard, but a Microsoft 8000 Bluetooth mouse. I do run quite a bit of stuff on this system using it as the hub in my office for running backups of other systems (to a bunch of IEEE1394-attached external drives), running InDesign, Illustrator, and Photoshop often in parallel, running tests against a development copy of the Adobe PDF Print Engine running on my system, as well as having e-mail and browsers open at all time. This system is running Vista Ultimate SP2 64-bit. This is really overkill for most users.
What you can get away for your users with of course depends on the tasks they will be running per my questions in the second paragraph above. Without those answers, some generalities:
(1)     Unless you are doing heavy video work, you really don't need more than one processor. A single processor at approximately 2.5 ghz or better with either 2 or 4 cores will do fine in most cases.
(2)     Memory is relatively cheap and will enhance performance more than almost any other resource you can buy today. In conjunction with that, go for either Vista 64-bit or Windows 7 64-bit (stay away from XP 64-bit like the plague). Why? Even though only Photoshop currently has a 64-bit version that can take advantage of 64-bit processing on its own, the 64-bit OS supports more than 3GB of memory and as such allowing larger amounts of real memory, you avoid the tremendous amount of disk thrashing that goes on as part of virtual memory paging operations when a whole bunch of applications running concurrently are competing for a small amount of real memory. I personally recommend 8 GB of memory in conjunction with Windows 64-bit as a minimum, even on new notebook systems!
(3)     Disk performance is also key, especially if you are dealing with large data files. As such, 10000rpm Serial ATA or 15000rpm SAS (serially attached SCSI) drives make a tremendous, noticeable difference in performance. However, high performance disks are quite pricey, especially the SAS ones since it is now a limited, specialty market. (For new notebook systems, avoid anything other than 7200rpm drives - the difference in cost for a 5400 versus a 7200rpm drive is quite small now. I just bought a new 500GB 7200rpm drive to update my notebook system - the cost of the drive was less than $150.)
(4)     You don't need a smoking video card (those things that cost upwards of $500 to $1000) to support the Adobe Creative Suite unless you are doing extensive video work or playing high performance video games in your spare time. Typically, a mid-range video card that supports very high resolution (such as 2560x1600) will be fine. What you don't want, either on a desktop system or a notebook computer, is an “integrated display adapter” that shares memory with the CPU. Typically, such video support appears on low end desktop and/or notebook computers - avoid like the plague!
(5)     For desktop systems, I'm partial to large, high resolution monitors even though my vision is quite good. I'm dealing with graphic arts and I need/want both high resolution and real estate. Although these 30" 2560x1600 monitors are relatively expensive, with reasonable care, they can last for years. I have one such monitor that is now in its fifth year with no degradation of quality. Cost per day is very low to keep your eyes from going crazy and to make your work more efficient. Once you use one these babies, you can't go back!
(6)     No preference on motherboards. That decision is generally made for you if you order a system from a major vendor. I personally am not into build-it-yourself systems. Not that I can't build those, but quite frankly, my own time is worth something and my biggest problem is having enough time to do everything I want. I get no particular pleasure in DIY computer building.
More if you give me more specifics about the usage profiles for the systems you will need to purchase.
          - Dov

Adobe Creative Design Premium version 5 - reinstalling with serial code and getting an 'invalid' message

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