Adobe creative suite 6 original software check failed

I have to install Adobe Creative Suite 6 on a new computer. After preperating the installation Set-Up.exe displays the message, that there was an error while checking on original software from adobe.
Do you have any hint what I can do to get it installed?

Try downloading the software (again?) and re-attempt installation.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

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