ADOBE CREATIVE SUITE3 WEB PREMIUM インストールエラー

以前使用していたWindowsXpにインストールしていたADOBE CRIATIVE SUITE3 WEB PREMIAMを
PC破損によって廃棄したため、新しいPCのWindows7に再インストールしようとしたところ。
問題がでましたので解決方法をさがしています。
インストールCDを装置に入れ、自動でインストール画面が立ち上がりインストールボタンを押すと
次のエラーメッセージが表示されインストールが始まりません。
出たエラーメッセージ
 インストーラのデータベースが壊れています。Adobeカスタマーサー
 ビスまでお問い合わせください。
とでます。そののちOKクリックで閉じるだけの処理となり、インストールができません。
http://helpx.adode.com/jpcreative-suite/kb/234437.html
に同じエラーメッセージの絵があるので、その手順を参考に考えてみましたが、
CRIATIVE SUITE4の対処方法で、違うようでしたので解決に至りません。
状況としてはWindows7のPCは購入時からプレインストール版なので、adobe関連のソフトが入ってます。
このためのcaps.dbの事情が考えられると思いますが、そのあたりもよくわかりません。
解決方法を教えて下さい。

こんにちは
CS3はWindows 7に正式に対応していません。
Windows 7で動作確認をしているのはCS5以降になります。
旧バージョンの対応 OS: Creative Suite Web Edition
http://helpx.adobe.com/jp/creative-suite/kb/6726.html?sdid=JSZVM
ただ、すでに試されているようにエラー・メッセージ自体は
こちらと同じなので、caps.dbを削除することで解決するかもしれませんね。
http://helpx.adobe.com/jp/creative-suite/kb/234437.html?sdid=JSZVM
Windows7で64ビットでしたら以下の場所に保存されます。
C:\Program Files (x86)\Common Files\Adobe¥backup
C:\Program Files (x86)¥Common Files¥Adobe¥caps

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