Adobe creator not accepting serial number given by identite

trying to install adobe creator pro 11 and will not accept serial number

Hi Wallpaper,
Thank you for posting on the forums, kindly take a note of the information listed below and check if it is the same.
1) The serial no. is a 24 digit numerical key
2) Do not include dashes in between the numbers
3) Also, try downloading a fresh installer from Download Acrobat products | Standard, Pro | XI, X for Acrobat XI pro and then try again.
Thanks,
Vikrantt Singh

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