Adobe CS3 apps suddenly broken

I had no problems with Lion and my Adobe apps for nearly a day- until this morning, when I tried to open Photoshop CS3 Extended (and all the other Adobe apps afterward), only to get this message:
"Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe Customer Support for help."
The thing is, I'm the only one who manages and uses my MacBook Pro, and I've tried uninstalling and reinstalling three time so far. What can I do to restore CS3 functionality?

What problems are you having with Acrobat 9 Pro and Lion? I've not had any issues with it so far.
It's never been listed here: http://roaringapps.com/apps:table as having problems. There is even some support for Acrobat 8 listed.
And Photoshop CS3 works okay to:

Similar Messages

  • Reproducible save bug in Adobe CS3 Apps on MacOS 10.4.11

    I've found what appears to be a bug in Adobe CS3 apps in their interaction with Navigation Services in 10.4.11. To reproduce:
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    Copy your folder from the Desktop to a fileserver volume.
    Move the original folder from the Desktop to the root of your hard drive.
    Copy the folder from the fileserver volume BACK to the Desktop.
    Open your file from the folder on the Desktop. Make a change to the file, and choose "Save As"
    Note the location that the Save dialog tells you - the folder on your Desktop. Save your updated file with a new name.
    Go to the Finder and notice that your new file was saved NOT to the folder on your Desktop as the Save dialog box told you it was, but rather it was saved to the ORIGINAL folder - the one we moved to the root of the hard drive.
    Note that this only happens when using the "Apple Dialog" in Open and Save dialogs in Adobe CS3 apps. If you use the "Adobe Dialog", the Save dialog box will tell you that it's saving at the root of the hard drive, rather than in your Desktop folder. This is still the incorrect behavior, of course (the Save dialog's location should be the last location used - in this case, the folder on the Desktop) but at least your Save dialog isn't lying to you.
    This problem is not present in CS3 apps running on MacOS 10.5.5 (due, I'm sure, to the extensive work done in 10.5.4 to cure 10.5 Navigation Services bugs.) Has anyone else run into this bug? Any ideas for solving it?

    Agreed. It probably will not be fixed.
    One piece of information I neglected to state originally - this bug does not affect other applications. I specifically tested Quark 6.52 and Word 2004. While some blame I'm sure belongs to Apple and Navigation Services, some blame is also due to Adobe CS3.

  • Using Adobe CS3 app's via ARD?

    Hello,
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  • CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine

    I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
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    Condensed Version: http://pastebin.com/eFKpe9wK
    Unabridged Version: http://pastebin.com/MQDeQZmF
    Instead, however, I do want to touch on just a few things from the log:
    [    9660] Thu Dec 02 07:08:13 2010  INFO
    BEGIN Setting requested payload actions
    [    9660] Thu Dec 02 07:08:13 2010 DEBUG
    Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
    Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
    Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
    Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
    Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
    Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
    [    9660] Thu Dec 02 07:08:13 2010  INFO
    Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
    [    9660] Thu Dec 02 07:08:13 2010  WARN
    Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
    Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
    system check
    The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
    - Windows XP Service Pack 2 and greater
    - Windows Vista
    [    9660] Thu Dec 02 07:08:13 2010 DEBUG
    Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
    [    9660] Thu Dec 02 07:08:13 2010  INFO
    Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
    [    9660] Thu Dec 02 07:08:13 2010  WARN
    Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
    Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
    system check
    The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
    - Windows XP Service Pack 2 and greater
    - Windows Vista
    [    9660] Thu Dec 02 07:08:13 2010 DEBUG
    Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
    [    9660] Thu Dec 02 07:08:13 2010  INFO
    Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
    [    9660] Thu Dec 02 07:08:13 2010  WARN
    Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
    Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
    system check
    The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
    - Windows XP Service Pack 2 and greater
    - Windows Vista
    [    9660] Thu Dec 02 07:08:13 2010 DEBUG
    Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
    PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
    [    9660] Thu Dec 02 07:08:13 2010  INFO
    END Setting requested payload actions
    [    9660] Thu Dec 02 07:08:13 2010  WARN
    Some payload actions specified in the deployment file could not be applied.
    ...snip - snip...
    [    9660] Thu Dec 02 07:08:17 2010  INFO
    Checking bootstrapper progress
    Ran uninstall for the bootstrapper due to an exception
    [    9660] Thu Dec 02 07:08:17 2010 FATAL
    Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
    Exit code: 7
    [    9660] Thu Dec 02 07:08:17 2010  INFO
    I've got some initial questions that pertain to what's in the log file:
    The areas in bold:  Since the same install also fails on Windows XP machines, what does this mean exactly?
    The areas in italics: Can anyone expand on what that means?
    The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
    Here's what I've done so far:
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    Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
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    Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
    Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
    Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
    Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
    Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
    No applications are running during the installs.
    Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
    Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
    I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to.  On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
    FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
    TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
    Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
    For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either.  I didn't try removing Flash Player or Shockwave [yet].
    Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
    This may further help suggest my application.xml.override file is fine.
    Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike.  (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
    Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
    Anyone have suggestions on why Illustrator and InDesign don't install?

    I spoke with Adobe Support today and was directed to this support article:
    CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
    Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
    The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html.  But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
    Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general.  Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything.  Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem.  But for what its worth:
    I did as instructed in the troubleshooting documentation but it didn't work.
    No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
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  • MacBook and Adobe CS3

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  • CS3 apps stall on shutdown

    Whenever I shutdown my Mac, the Adobe CS3 apps almost always time out. I've taken to quitting them individually prior to shutdown, and even then, I usually end up having to force quit them. They are very stable while they are running...just not when I try to quit them. Anyone else have this problem?
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    I have the exact same problem.
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    2.4 GHz Intel Core 2 Duo
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  • CS3 apps crash at print, Leopard 10.5.5 update

    None of my Adobe CS3 apps want to print--they all crash and burn the moment I hit Cmd-P. I updated to Leopard 10.5.5, and was able to print fine until this week. All of my Adobe apps are also up-to-date. The only difference was Acrobat 8's update, which I installed this week.
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    I've done Repair Permissions--doesn't work.
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  • Broken Adobe CS3 Anyone?

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  • Adobe CS3 installation problem in Windows 7 Ultimate 64-bit

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  • Adobe cs3 won't install on Windows 7(32-bit)!

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  • JS CS3 app.notifiersEnabled on startup.

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