Adobe CS3 Auto-Updater is crashing

Since the install of Leopard, when Adobe Updater tries to start (which is just about every time I try to run the Bridge or PhotoShop) it looks like the Auto-updater tries to start and then crashes with a message to send to Apple. I have tried going into utilities to run the Updater to try and disable it but, of course, that crashes too.
I am pretty new to the MAC, is there another way that you can safely disable the Adobe Auto-Updater?
Thanks.

I´m have the same problem - with all updates !!!

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Adobe Flash Auto-update

Adobe's long policy of aggressive auto update lacks the quality one would expect from Adobe.
This is simply because one can be in the middle of a process that can't be interrupted by restarting the computer.
This is specially true of developers or traders as just two categories of users.
Please stop playing forcing people to choosing auto-update Adobe flash. I rather disable Adobe flash permanently than to allow my computer restart whilst i am in the middle of a work process.

See:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=630199 Bug 630199] – Flash crash [@ VP3VideoDecoder_DecodeFrameCompleteCallback ]
''(please do not comment in bug reports; you can vote instead)''

Adobe CS3.3 update discs will not read

I have a brand new iMac running 10.5.2 and the update discs for CS3.3 design standard (from CS2) will not even read in the computer. I've tried three different sets of software and not one disc in any pack will even show up in the computer. Other discs (music, software and dvd movies) show up with no problem. I called tech support and received a new set of discs today. same problem. please help.

Buy a firewire DVD drive and get back to work. I have a new iMac and use a LaCie Porsche external DVD drive since it is faster and frankly a lot easier to use on the desktop than the slot is.

How to use auto update in android ?

hi,
i want to use adobe air auto update in android devices.. what can i do ?

Did you install the maintenance service properly in download and install updates in the background?
*Tools > Options > Advanced > Update: "Use a background service to install updates"
*https://support.mozilla.org/kb/what-mozilla-maintenance-service
If updating Firefox isn't working properly then this could be that the maintenance service isn't installed and enabled properly or not allowed in security software.
The maintenance service can be uninstalled separately, it shows up as a new item under add/remove programs.
You can try to uninstall and reinstall the maintenance service as a user by running the installer file in the Firefox program folder.
*maintenanceservice_installer.exe

ADOBE CS3 Standard for Mac, updater crashes immediately and registration is impossible.

Hello,
i purchased an ADOBE CS3 Standard for Mac, the Installation from DVD was successful,
also the serial number works, also activation, but the updater crashes immediately and registration is impossible.
Christoph

Hello Oakley74,
thank you for your answer, i´ve tried the way as you´v described, but it didn´t solve the problem.
best wishes, Christoph

After an Automatic Adobe Update, Photoshop crashes on opening files

I just did the automatic adobe update to photoshop (CS3) and now I crash on opening files (file-open....crash!)
I tried deleting the preferences file, still crashes in the same place
I have un installed the program, reinstalled from the original program disc (not done the update) and it still is crashing.
I haave a Macbook pro with 2.33 Intel core 2 Duo processor, and am running 10.5.6
Any ideas?
Thanks
Carrie

You really need to be running the updated version of CS3. If its crashing in the new user its probably a system thing.
I would run Diskwarrior or Apple's Disk Utility from the DVD. then I would update the System to 10.5.7 with the 10.5.7 Combo updater downloaded from the Apple website.

Adobe CS3 crashes after print job

I've tried the fix from Adobe listed here:
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3 .html
Restarted InDesign and still crashes after the print job goes to the queue.
Any other ideas?
Greg

What I can say is, all my CS3 Apps work fine with 10.6.2 Snow Leopard,,,,
My problems started after updating to 10.6.3. And it's about the Serial Number in my case. LogicBoard Serial # is SystemSerialNumb.
I'm going to wait a while. At least until 10.6.4.... Surely Lazy @S* Adobe won't fix anything. And my luck is quite slim for Apple to properly input a serial # into the logic free of charge because I opened my iMac and replaced the Hard Drive myself. The Job won't be Cheap. I finished replacing the Hard Drive just weeks before Apple shot out 10.6.3 which really blew. Had I of known, I would'nt of spent my time and money on it.
IF I can't resort to a fix after that. I will take my 500GB Drive Out, put back the Original 160GB Drive
and sell my iMac.
I just wouldn't like keeping my Macs OS outdated. I can't even get security updates because I'm staying behind. I'll probably go for a new iMac or Simpler Mac Mini where I can use any display size I want.
My iMac is a Late 2006 2Ghz 17" 3GB Ram & (500GB HDD Installed myself)

Adobe CS3 Design Standard Crashes While Edit any .PSD file

Please help me regarding when i have EDIT .PSD file in Photoshop that time Photoshop find a error and stop with below mentioned error list.
Below mentioned all the stopping errors:
Problem signature:
Problem Event Name: BEX
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6910
Fault Module Timestamp: 4fee68f0
Exception Offset: 00008aa0
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.2.9200.2.0.0.768.100
Locale ID: 16393
Additional Information 1: b1e4
Additional Information 2: b1e481bae519f9212437918a62cffd49
Additional Information 3: eb15
Additional Information 4: eb15c21560bc14fa587aabe9d6903a9e
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Kindly resolve this problem
Thanks,
CK

Bad news for you too.
First, you are not addressing Adobe here in the user forums.
Secondly, Adobe does not support CS3 any longer because it hasn't been sold for years.
Therefore, you're left to the good will of fellow users who volunteer their time here free of charge, if one of them has a solution to your issue. No one is under any obligation to reply, so ask nicely.
One thing I can tell you is that you have not applied any of the versions available for Photoshop. Unfortunately, the Adobe auto updater was an unmitigated piece of cr@p in any version prior to CS6. Do not rely on it to assume you are up to date just because it doesn't show any updates available to you under Help > Updates.
You need to look for the downloads and apply them manually yourself.
I can't offer any more assistance because I don't do Windows. Sorry.

Crashing on start up, auto-updating even when disabled & not allowing a safe toolbar add-on to download

I have followed all of the steps in all of the relevant help articles (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash), and nothing has fixed this problem.
I was running v17, and yesterday it auto-updated to v18 when I opened firefox. As soon as it updated it crashed, pressing 'restart firefox' did nothing, I could only quit. So I found an old install file, went back to v17, checked the option to ask permission before updating, run malwarebytes and spybot, so my PC is clean. This morning, same thing happened - auto update with no warning or permission given. Crashed. Repeatedly, restarted, closed everything else that was running, uninstalled and reinstalled the older stable version. Both times I spent a long time reinstalling add ons and themes. On top of that my goodapp toolbar from goodsearch will no longer be installed by firefox because 'it can't modify the necessary files'. All other add ons work fine, and I was using this toolbar with no issues in v17 only yesterday.
The second reinstall I clicked the option 'never check for updates'. But tonight, when I opened firefox, it updated without warning to v18 again and I was ready to switch to chrome after a decade of using this browser. There was no Firefox (safe mode) to run from my program files, and since I couldn't open the browser at all before it crashed, all I could do was uninstall and reinstall v17 for the third time in 24 hours and as you can imagine I am not very happy that your so-called stable release is anything but that. I think with the number of people having problems that you should stop work on v20 and actually accept there is a problem with this release instead of trying to blame it on malware.
Latest crash report ID: bp-3ea35888-008f-4e21-b31f-023002130112

This crash is usually caused by to malware and the involved randomly named file in your case is astktkra.dll as you can see in the modules list of the crash report.
Try to use MSConfig and disable that file to prevent it from getting started.
*http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate and remove the file either manually or with a malware scanner.
You will have to search the Windows registry (Ctrl+F) for references to that file and export and remove involved keys to avoid startup issues with missing files or alternatively use a registry cleaner like CCleaner.
If you are not comfortable with editing the registry then it is best to skip this step.
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Adobe Air runtime auto-update

Adobe Air runtime auto-updates itself without any notification or request on my Mac OSX 10.6.7 machine. I do not like this behavior. Is there any way to change it?

Please see our Disable automatic updates of the runtime document. However, please be aware that our updates include both new functionality and bug and security fixes. I'd definitely recommend keeping an eye out for future releases and manually installing if you disable the updates.
Thanks,
Chris

Adobe air 2.6 auto update problem..

hi friends,
i am writing a multitouch application for like kiosk machine..
and i want to add auto update functionally,
i write this codes, but i am getting There was an error downloading the update. Error# 16824 error after downloading update...
update_2_6.xml :
<?xml version="1.0" encoding="utf-8"?>
<update xmlns="http://ns.adobe.com/air/framework/update/description/2.5">
    <versionNumber>0.0.4</versionNumber>
    <url>http://www.abc.com/updates/RixossIBoard_v004.air.zip</url>
    <description>This is an AIR2.6 release of my application</description>
</update>
update_config.xml :
<?xml version="1.0" encoding="utf-8"?>
<configuration xmlns="http://ns.adobe.com/air/framework/update/configuration/1.0">
    <url>http://www.abc.com/updates/update_2_6.xml</url>
    <delay>0</delay>
     <defaultUI>
       <dialog name="checkForUpdate" visible="false" />
       <dialog name="downloadUpdate" visible="true" />
       <dialog name="downloadProgress" visible="true" />
       <dialog name="installUpdate" visible="true" />
   </defaultUI>
</configuration>
in flash code:
var updater:ApplicationUpdaterUI = new ApplicationUpdaterUI();
updater.configurationFile = new File("app:/update_config.xml");
updater.addEventListener(UpdateEvent.INITIALIZED, updaterInitialized);
updater.addEventListener(ErrorEvent.ERROR, hatavarupdate);
//updater.addEventListener(ErrorEvent.ERROR.hatavarupdate);
updater.initialize();
function hatavarupdate(evt:ErrorEvent):void
    //trace (evt.type);
function updaterInitialized(e:UpdateEvent):void{
    updater.checkNow();
what is problem?
it check update ok, download update ok, but after download update i get the There was an error downloading the update. Error# 16824
Thanks for relation,
Ercan

Why don't you post some of the relevant lines for your application?
Makes hard to guess what the issue is otherwise.
The first line of your matching app file (<appname>-app.mxml) must have the same matching air sdk version as in...
<application xmlns="http://ns.adobe.com/air/application/2.6">
The version number if that same file must match the versionNumber in your update file, as in
<versionNumber>0.0.4</versionNumber>
Compile it and distribute it to the url specified in your update xml file
http://www.abc.com/updates/RixossIBoard_v004.air.zip
Manually check your app:/update_config.xml - make sure it is what you think it is
Don

Adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?

adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?

Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process:         Adobe Updater
Path:            /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier:      "com.Adobe.ESD.AdobeUpdaterApplication"
Version:         Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type:       X86 (Native)
Parent Process: launchd
Responsible:     Adobe Updater
User ID:         501
Date/Time:       2014-11-21 12:39:47.691 -0600
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        0x93982952 __pthread_kill + 10
1   libsystem_pthread.dylib       0x96f15167 pthread_kill + 101
2   libsystem_c.dylib             0x940f029c abort + 155
3   libc++abi.dylib               0x99fe06c9 abort_message + 169
4   libc++abi.dylib               0x9a00147d default_terminate_handler() + 264
5   libc++abi.dylib               0x99ffec30 std::__terminate(void (*)()) + 14
6   libc++abi.dylib               0x99ffe64b __cxa_throw + 116
7   "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8   "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9   "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        0x93983992 kevent64 + 10
1   libdispatch.dylib             0x96f1e899 dispatchmgr_invoke + 238
2   libdispatch.dylib             0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
   ss: 0x00000023 efl: 0x00000206 eip: 0x93982952   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132
Binary Images:
    0x1000 -   0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 -   0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected]

Disable auto-updates/Adobe Application Manager

there is no forum for this - I use Illustrator and Photoshop CS6 non-CC on macbook pro running 10.8.5 or 10.9.2. I would like to not have AAM search for updates in the background, but initiate the **search** for updates manually. The reason is that I live a bit off the grid and pay quite a lot per minute, and AAM kept the internet connection open the whole night, even though the browser said it was closed.
I only found instructions for CS5:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
does this work for CS6 the same way? I am by no means a system admin but I can replace this AdobeUpdaterPrefs.dat file. (and keep the original else where)
thanks.
edit: why on earth does adobe insist on displaying my real name in a public forum, when it even asks me to make a screen name first. There is no forum for this either, I guess.

... adobe insist on displaying my real name in a public forum...
that is gone, thanks.

Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

Hi there,
You could try performing a clean installation: [[Knowledge Base Article]] :
Some Firefox issues can be resolved by downloading a new Firefox installer from Mozilla.com, then closing Firefox, deleting the Firefox application folder (program files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps:
1. Download the latest official version of Firefox from Mozilla.com.
* You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar.
2. If you wish to retain your current profile, you should make a backup copy of it. See Backing up your information for instructions.
3. Uninstall Firefox and make sure you remove the Firefox application (program) folder and your Firefox personal data (user data and settings) - see Uninstalling Firefox for instructions.
4. Reinstall Firefox - see Installing Firefox for instructions.
5. When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created.
6. Verify that the issue no longer appears.
7. If you made a backup of your old profile and wish to restore your old information, see Recovering important data from an old profile. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords.
8. Reinstall your extensions and themes one by one to determine if any specific one is causing the issue.
source: https://support.mozilla.com/en-US/kb/Basic+Troubleshooting?s=clean+installation&as=s#Clean_reinstall

No matter the website or browser i use. I keep getting this error message when trying to play any video. 'the adobe flash plug in has crashed' I had had theis prolbem well over a month, i have updated flash player and firefox. no change.

I have sent nearly a hundred crash reports. no change. adobe want money with no guarantee it can fix the problem. no matter the browser or website. the video never plays. I have update virus and anti-spam software. no other error message than the unhappy lego brick with error message stating adobe flash plug in has crashed. I have place a -1 in delay or some config in adobe. No change.

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101    Tips & Tricks
See if this kb helps:   http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12847&slic...
I'm not sure that you saw the error msg. included in the kb, but it discusses removing .msi files from previous installations of DM.   Post back and let us know how it goes.
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Adobe CS3 Auto-Updater is crashing

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