Adobe CS3 install/Repair Issue

Hi there,
One of our clients had an issue with Adobe CS3.  When they went to save an Adobe document that they adjusted, they got a message stating that a seriouse error had occured and that they would need to reinstall the product.
We have attempted now to do a repair - which failed - it refused to see the installation media.
The next attempt was a complete uninstall/reinstall
The uninstall worked beautifully
The reinstall... Not so much. The reinstall installed everything EXCEPT Adobe Writer/pdf.
We have tried several times to do this. Adobe CS3 is no longer avaialbale for download from the licensing portal so I can't verify if our installation media is at fault or not.
Assistance with this is most appreciated, as this is an issue - for the cleint - of a high magnitude.
Regards,
Carlo Piva.
Bird Construction Company
Senior Client Technology Support Analyst
www.bird.ca

To start off – Adobe Writer – or Adobe Standard as part of the CS3 bundle.
I had installed it from the local Administrator Account
The software was copied directly to the clients PC.
It was installed on a Windows XP machine – SP3 – 32bit. Nothing fancy.
First initial attempt to fix the problem was a repair of all components – Failed – couldn’t see the installation media for some reason.
Second attempt we uninstalled everything dealing with CS3. Rebooted. Reinstalled. No error messages. All went through and said it completed. However Adobe Writer was not present on the system.
Third attempt – Uninstalled everything dealing with CS3. Used the Adobe CS5 cleanup tool from the Adobe website. Purged the folder that CS3 was installed in. Rebooted. Reinstalled. Same result that happened in second attempt.
Contacted Adobe support. He informed me to contact the forums as this product is old. I had previously attempted to get the office manager of that branch to agree to an upgrade to CS5, but they did not want to at this time.  Contacted Forums.
The logs are on the Client’s machine. I don’t have access to it.
I discovered we had upgraded a few people from Adobe 8 Standard (standalone package) to Adobe X. Because of this, I have a few spare licenses for Adobe 8. As that was all she apparently needed (not sure who’s idea it was to give  her Adobe CS3 if all she ever used was Adobe Writer), I removed any traces of Adobe CS3 and installed Adobe Writer 8 on her system.
Consider this issue resolved.
Regards,
Carlo Piva
Senior Client Technology Support Analyst
Bird Construction Company
1055 Erin Street
Winnipeg, MB R3G 2X1
P: 204-775-7141
F: 204-783-8119
Helpdesk: 1-866-210-0182 x297
cid:[email protected]
P Please consider the environment before printing this e-mail
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please immediately notify the sender.  Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Bird Construction Company.  The recipient should check this email and any attachments for the presence of viruses.  Bird Construction Company accepts no liability for any damage caused by any virus transmitted.

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