Adobe CS4: InDesign makes server crash.

The situation is like this:
We have a client with some Windows XP and Windows 7 computers. These computers are using Adobe CS4 InDesign.
We are encountering server issues (freezes) due to the use of InDesign.
All clients have InDesign installed locally. The files they use are stored on a server:
Windows Small Bussiness Server 2011 (Windows Server 2008 R2); 16 GB RAM, RAID5 disk setup; Data drive has 60% free space.
All hardware has been replaced recently.
The Network is an 1 Gbps LAN environment.
For now, we know that the server freezes as soon as someone uses InDesign.
We presume this is because off the directory of some files may be changed on the server. Since InDesign works with a database,
it can’t find the required file and freezes.
Is anyone familiar with this problem? Does someone know if there is a hotfix?
If you know more about this or have you had identical problems as well? Please let us know.
We are looking forward to hearing from you.

Are you saying that the server freezes or that InDesign running on the clients freezes?
And what exactly do you mean by freezes? Stops and needs to be rebooted?
The only operations that InDesign running on a client system does associated with a server is to issue file open, read, write, and close operations. It is not running on the server itself and in theory cannot freeze the server.
Provide a bit more information and maybe we can be of further assistance.
- Dov

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Thanks for your response everyone.
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Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
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Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
=======================
MacMind
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Apple Consultants Network
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E-mail: [email protected]
Phone: 1-408-454-6649
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Adobe CS4 crashing computer, Please Help!

Last week I purchased a refurbished Macbook Pro from Apple, spent the weekend transferring all my files over so I could be ready for work this week. I made sure to do a clean install of Adobe CS4, rather than pulling it over from my old computer with Migration Assistant. I went through and updated everything I could. Even so, my computer has completely crashed 4 times today while working in Adobe CS4 (screen goes completely black, have to hold down the power button to restart). I usually have Photoshop, Illustrator, InDesign, and Bridge open at the same time. This time I was working in Illustrator, placing an image when the computer screen went black. Below is part of the crash report
+Interval Since Last Panic Report: 1266 sec+
+Panics Since Last Report: 3+
+Anonymous UUID: 8858D8B0-4426-40A5-BB01-7EED128AEFC2+
+Mon Jul 26 16:25:41 2010+
+panic(cpu 0 caller 0x9ca5b1): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7eb57000 0x0a5480a2, D0, P2/4+
+Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)+
+0x5beaa1d8 : 0x21b455 (0x5cf328 0x5beaa20c 0x2238b1 0x0)+
+0x5beaa228 : 0x9ca5b1 (0xbd6e5c 0xc45e00 0xbe4340 0x0)+
+0x5beaa2c8 : 0xadd153 (0x9233804 0x8ebb004 0x100 0x69f)+
+0x5beaa318 : 0xad4c88 (0x8ebb004 0x100 0x5beaa348 0x9ba85b)+
+0x5beaa348 : 0x16782f1 (0x8ebb004 0x100 0x438004ee 0x0)+
+0x5beaa488 : 0xafaf1f (0x8ebb004 0x9410004 0x0 0x0)+
+0x5beaa4c8 : 0x9d3810 (0x8ebb004 0x9410004 0x0 0x0)+
+0x5beaa508 : 0x9cfacf (0x0 0x9 0x0 0x0)+
+0x5beaa668 : 0x9d1cf4 (0x0 0x600d600d 0x7027 0x5beaa698)+
+0x5beaa738 : 0xc6ff70 (0xc1d00044 0xbeef0003 0x13f06f80 0x71)+
+0x5beaa7d8 : 0xc7041d (0x46033000 0x13f06f80 0x46355330 0x0)+
+0x5beaa818 : 0xc655bb (0x46033000 0x4635532c 0x5beaa868 0x46350000)+
+0x5beaa848 : 0xc9a4c1 (0x46350000 0x4635532c 0x5beaa8b8 0x46350000)+
+0x5beaa888 : 0xc61415 (0x46350000 0x1 0x0 0x0)+
+0x5beaa8e8 : 0xc60a9d (0x46350000 0x0 0x1 0x3)+
+0x5beaa918 : 0xc56acf (0x46350000 0x0 0x1 0x4631e000)+
+0x5beaaa58 : 0xc8d782 (0x4631e000 0x0 0x5beaab6c 0x5beaab68)+
+0x5beaab08 : 0xc52b39 (0x4631e000 0x0 0x5beaab6c 0x5beaab68)+
+0x5beaab88 : 0x562bee (0x4631e000 0x0 0x5beaaddc 0x5beaac14)+
+0x5beaabd8 : 0x56348d (0xcd7f40 0x4631e000 0x8502d88 0x1)+
+0x5beaac28 : 0x563d41 (0x4631e000 0x10 0x5beaac70 0x0)+
+0x5beaad48 : 0x284a7f (0x4631e000 0x10 0x8502d88 0x1)+
+0x5beabdf8 : 0x21d7f7 (0x8502d60 0x858a5a0 0x1a37a0 0x1378f)+
+0x5beabe38 : 0x210983 (0x8502d00 0x0 0x13c8bea0 0x851f6c0)+
+0x5beabe98 : 0x216be6 (0x8502d00 0x0 0x0 0x0)+
+0x5beabf18 : 0x293b71 (0x5beabf44 0x0 0x0 0x0)+
+0x5beabfc8 : 0x29f018 (0x8575720 0x0 0x10 0x89e13c0)+
+Kernel Extensions in backtrace (with dependencies):+
com.apple.GeForce(6.1.6)@0xc47000->0xcf2fff
+dependency: com.apple.NVDAResman(6.1.6)@0x966000+
+dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000+
+dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000+
+dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000+
com.apple.nvidia.nv50hal(6.1.6)@0x153e000->0x195ffff
+dependency: com.apple.NVDAResman(6.1.6)@0x966000+
com.apple.NVDAResman(6.1.6)@0x966000->0xc46fff
+dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000+
+dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000+
+dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000+
+BSD process name corresponding to current thread: Adobe Illustrato+
+Mac OS version:+
10F569
+Kernel version:+
+Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386+
+System model name: MacBookPro6,2 (Mac-F22586C8)+
From my research, I thought that Adobe and Apple had straightened everything out with Snow Leopard and CS4, but it doesn't seem so for me. Is there anything I can do here to fix this issue? Just FYI, I did try to use the migration assistant from my old macbook pro (OS 10.4, Core 2 Duo 2.16ghz) and it would freeze with 22 minutes left. I ended up going in and having to delete the username, and manually pull over the files I needed from my old computer. I've always had good upgrade experiences with apple products, but the past 4 days have been incredibly frustrating. Things seem to be far less painless than they used to be... Any help/advice is very much appreciated!

An update to the issue posted. 5 minutes after I got done posting this topic, the computer hard crashed again. I wasn't running any Adobe CS4 programs, only Safari. I was opening the top-sites page in safari when it happened. So now I'm officially even more confused and frustrated. Once again, here is the crash report. Tonight I may wipe the computer and just start over. I have no idea what else to do.
+Interval Since Last Panic Report: 1259 sec+
+Panics Since Last Report: 4+
+Anonymous UUID: 8858D8B0-4426-40A5-BB01-7EED128AEFC2+
+Mon Jul 26 17:13:23 2010+
+panic(cpu 0 caller 0x9ca5b1): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7eac8000 0x0a5480a2, D0, P2/4+
+Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)+
+0x54f6a248 : 0x21b455 (0x5cf328 0x54f6a27c 0x2238b1 0x0)+
+0x54f6a298 : 0x9ca5b1 (0xbd6e5c 0xc45e00 0xbe4340 0x0)+
+0x54f6a338 : 0xadd153 (0x87e8c04 0x940e004 0x100 0x54f6a348)+
+0x54f6a388 : 0xad4c88 (0x940e004 0x100 0x54f6a3b8 0x9ba85b)+
+0x54f6a3b8 : 0x16782f1 (0x940e004 0x100 0x438004ee 0x54f6a3c8)+
+0x54f6a4f8 : 0xafaf1f (0x940e004 0x942a004 0x0 0x0)+
+0x54f6a538 : 0x9d3810 (0x940e004 0x942a004 0x0 0x0)+
+0x54f6a578 : 0x9cfacf (0x0 0x9 0x0 0x0)+
+0x54f6a6d8 : 0x9d1b9c (0x0 0x600d600d 0x702b 0x54f6a708)+
+0x54f6a7a8 : 0xc88524 (0xc1d00041 0xbfef0033 0xbfee0034 0x857c)+
+0x54f6a818 : 0xc96422 (0x953a800 0x8e50fc0 0x0 0x1)+
+0x54f6a838 : 0xcb765b (0x8e50fc0 0xb 0x54f6a868 0x4620b000)+
+0x54f6a868 : 0xcb76cb (0x950f800 0x1 0x54f6a88c 0x0)+
+0x54f6a898 : 0xc9b11c (0x950f800 0x7ca7e080 0x1 0xd4)+
+0x54f6a8e8 : 0xc61369 (0x4620b000 0x1 0x0 0x3)+
+0x54f6a948 : 0xc60a9d (0x4620b000 0x1 0x2 0x3)+
+0x54f6a978 : 0xc56acf (0x4620b000 0x1 0x2 0x46201000)+
+0x54f6aab8 : 0xc8d782 (0x46201000 0x0 0x54f6abcc 0x54f6abc8)+
+0x54f6ab68 : 0xc52b39 (0x46201000 0x0 0x54f6abcc 0x54f6abc8)+
+0x54f6abe8 : 0x562bee (0x46201000 0x0 0x54f6ae3c 0x54f6ac74)+
+0x54f6ac38 : 0x56348d (0xcd7f40 0x46201000 0x91f2f88 0x1)+
+0x54f6ac88 : 0x563d41 (0x46201000 0x10 0x54f6acd0 0x0)+
+0x54f6ada8 : 0x284a7f (0x46201000 0x10 0x91f2f88 0x1)+
+0x54f6be58 : 0x21d7f7 (0x91f2f60 0x864a5a0 0x1ed7b8 0x5f43)+
+0x54f6be98 : 0x210983 (0x91f2f00 0x0 0x8bac490 0xc6f7850)+
+0x54f6bef8 : 0x216be6 (0x91f2f00 0x0 0x0 0x0)+
+0x54f6bf78 : 0x293eb4 (0x896cf48 0x0 0x0 0x0)+
+0x54f6bfc8 : 0x29f48d (0x896cf44 0x0 0x10 0x138740e4)+
+Kernel Extensions in backtrace (with dependencies):+
com.apple.GeForce(6.1.6)@0xc47000->0xcf2fff
+dependency: com.apple.NVDAResman(6.1.6)@0x966000+
+dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000+
+dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000+
+dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000+
com.apple.nvidia.nv50hal(6.1.6)@0x153e000->0x195ffff
+dependency: com.apple.NVDAResman(6.1.6)@0x966000+
com.apple.NVDAResman(6.1.6)@0x966000->0xc46fff
+dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000+
+dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000+
+dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000+
+BSD process name corresponding to current thread: WindowServer+
+Mac OS version:+
10F569
+Kernel version:+
+Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386+
+System model name: MacBookPro6,2 (Mac-F22586C8)+
+System uptime in nanoseconds: 2779361848998+
+unloaded kexts:+
+com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xffb000, size 0x12288) - last unloaded 164836356214+
+loaded kexts:+
+com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 28761925382+
+com.apple.driver.AGPM 100.12.12+
+com.apple.driver.AppleMikeyHIDDriver 1.2.0+
+com.apple.driver.AppleHDA 1.8.7f1+
+com.apple.driver.AppleMikeyDriver 1.8.7f1+
+com.apple.driver.AudioAUUC 1.4+
+com.apple.driver.AppleIntelHDGraphics 6.1.6+
+com.apple.driver.AppleIntelHDGraphicsFB 6.1.6+
+com.apple.driver.SMCMotionSensor 3.0.0d4+
+com.apple.kext.AppleSMCLMU 1.5.0d3+
+com.apple.DontSteal_Mac_OSX 7.0.0+
+com.apple.driver.AppleUpstreamUserClient 3.3.2+
+com.apple.driver.AudioIPCDriver 1.1.2+
+com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1+
+com.apple.driver.AppleGraphicsControl 2.8.63+
+com.apple.GeForce 6.1.6+
+com.apple.driver.AppleLPC 1.4.12+
+com.apple.filesystems.autofs 2.1.0+
+com.apple.driver.AppleUSBTCButtons 1.8.1b1+
+com.apple.driver.AppleUSBCardReader 2.5.4+
+com.apple.driver.AppleUSBTCKeyboard 1.8.1b1+
+com.apple.driver.AppleIRController 303.8+
+com.apple.BootCache 31+
+com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1+
+com.apple.iokit.SCSITaskUserClient 2.6.5+
+com.apple.iokit.IOAHCIBlockStorage 1.6.2+
+com.apple.driver.AppleUSBHub 4.0.0+
+com.apple.driver.AppleFWOHCI 4.7.1+
+com.apple.driver.AirPortBrcm43224 425.16.2+
+com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2+
+com.apple.driver.AppleEFINVRAM 1.3.0+
+com.apple.driver.AppleSmartBatteryManager 160.0.0+
+com.apple.driver.AppleUSBEHCI 4.0.2+
+com.apple.driver.AppleUSBUHCI 4.0.2+
+com.apple.driver.AppleAHCIPort 2.1.2+
+com.apple.driver.AppleACPIButtons 1.3.2+
+com.apple.driver.AppleRTC 1.3.1+
+com.apple.driver.AppleHPET 1.5+
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InDesign Server crashing on hyperlinks - HYPERLINKS.RPLN

When trying to access properties of a hyperlink it causes InDesign to crash. I can assign properties of the hyperlink but if I try and retrieve properties it hangs and crashes resulting in the error below. I'm using InDesign Server 64bit version 7.0.4.553. What's interesting is this works completely fine when testing using InDesign CS5 client version.
I have used Extend script toolkit to try and debug the issue but you can't even use the databrowser to look at the hyperlink properties as it'll crash there as well. But if I debug using toolkit with client version of InDesign it works fine. It really seems like an issue with InDesign Server and I'm not sure what I can do to work around/fix this problem.
Example script -
var myDoc = app.open([document path]);
for (i = 0; i < myDoc.hyperlinks.length; i++)
     var myHyperlink = myDoc.hyperlinks[i];
     var newDestination = myHyperlink.destination; // - this causes indesign to crash
     //Do some processing...
Faulting application name: InDesignServer.exe, version: 7.0.4.553, time stamp: 0x4d891c6d
Faulting module name: HYPERLINKS.RPLN, version: 7.0.4.553, time stamp: 0x4d891ef9
Exception code: 0xc0000005
Fault offset: 0x000000000006e33b
Faulting process id: 0x1dfc
Faulting application start time: 0x01ccd52e23e3216c
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CS5 Server x64\InDesignServer.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CS5 Server x64\Required\HYPERLINKS.RPLN
Any help would be great! I can post more information if needed.

I think I may have found the problem...
It appears that the particular document I'm working with has a shared link that is contained in another document (in InDesign if you look at the hyperlink details it is a shared destination and for "document" it specifies a different document then the current one. This would probably happen when the hyperlink is copied from a different document. When trying to access that shared link it is unable to get the properties of it because there is actually no reference to it as the other document isn't open on the server.
This is an interesting problem because I'm not sure where to go with this... I need to be able to get the hyperlink but with the given scenario I can't figure out a way to do that.

CS4 InDesign Server hangs

I've ran into a problem where the my CS4 InDesign Server hangs.
I'm adding pages dynamically using the JAVA API. Basically I go through all the content, check to see if I've reached the ParagraphStyle that indicates the "end" of the document. If not, I add a page, flow the content into a text frame on that page & check if I've reached the end. If not I add another page. And so on until I finally reach the end. But it ends up hanging while attempting to do this. What's odd, it works the first 5-10 times, but it takes longer and longer each time it adds a page until around the 10th page or so, it completely stops. I'm using the "duplicate(OptLocationOptionsEnum arg0, OptVariableType arg1)" method on the com.adobe.ids.layout.Page object.
Any ideas? I can provide sample code if it would help.
-Josh

Hi Chandi,
      If Microsoft fix is not working or it is too old to apply then go for manual process i.e.;
      In the Microsoft KB article follow this :-
     Services that use the local system account to log on to a Windows Server 2003-based computer start if the Allow service to interact with desktop
     option is turned on. To turn this option on, follow these steps:
In the Services tool, click the service that you want to start, and then click Properties.
Right-click the Log On tab, and then click to select the Allow service to interact with desktop check box.
Click OK to exit the Properties dialog box.
   This will solve your problem.
   Thanks,
   Akansh Upadhyaya,
   System Engineer,
   (Windows + Unix.)

Adobe InDesign CS5 Server SDK - libraries JAVA

trying with helloworld.java in ids cs5 server sdk.
the library com.adobe.ids.sdk.utils.* cannot be imported.
any idea how/from where to import it?
are there more libraries available?

Thanks for that tip Harbs, I have regenerated the API, which produced an InDesignServerAPI.jar that I've been able to use to compile and run against CS5 Server. So I can get on with developing again now . However, it's inconvenient to have to regenerate just to be able to start Java development (and it would be worse if I was using Windows because I'd need to buy Visual Studio, fortunately all the tools needed for regeneration on Mac OS X are free).
Also there are some very useful documents included in the CS4 Server SDK that aren't in the CS5 Products SDK, for example ww-ids-java.pdf (Working with Adobe Indesign CS4 Server Java) and the "Regenerating the Adobe InDesign CS5 Server Java API" document mentions the Server SDK (e.g. "The InDesign CS5 Server SDK installation contains the prebuilt Java API Jar file") so I'm still curious as to whether there will be a CS5 Server SDK.

InDesign server crashes every time when calling deleteEmptyPages in script

We are evaluting InDesign Server CS6 on a Windows server environment. We have an idml file, sample xml file that is tagged to specific frames inside the idml file and a script file for execution on the server. This script opens the idml file using the app.open api, imports the xml file and export the ID file to a PDF. Because we have table content with variable row count, we are using the smart text reflow functionality. Setting the text preferences with smart text reflow appears to be working but we also want to delete the empty second page when the content is less than a page. So, we also tried using the deleteEmptyPages property document's textPreferences. When this is set to true and the script is executed on the ID server using the sampleclient, the server crashes with the following message. When I do the same thing in the InDesign UI using the preferences options, it works as expected.
The script looks like below - is this the right way to do it?
var myInddFile = app.scriptArgs.get("idfile"); //"X:/IDFiles/AutoFlow.indd";
var myXmlFile = app.scriptArgs.get("xmlfile"); //"X:/IDFiles/deleteme.xml";
var myOutputOptions = "[Smallest File Size]";
var myPDFPreset = app.pdfExportPresets.itemByName(myOutputOptions);
var myDoc = app.open (File(myInddFile), OpenOptions.OPEN_COPY);
myDoc.xmlImportPreferences.ignoreWhitespace = true;
myDoc.textPreferences.smartTextReflow = true;
//myDoc.textPreferences.addPages = AddPageOptions.END_OF_STORY;
//myDoc.textPreferences.limitToMasterTextFrames = true;
myDoc.importXML (File(myXmlFile));
//uncommenting this line causes the ID server to crash
//myDoc.textPreferences.deleteEmptyPages = true;
var myOutputFile = app.scriptArgs.get("outputfile");//File("X:/IDFiles/sampleX.pdf")
myDoc.exportFile (ExportFormat.PDF_TYPE,myOutputFile, myPDFPreset)

Thanks Harbs. We are looking at full automation and so removing the pages manually is not an option. But I did find a script at InTools http://in-tools.com/article/scripts-blog/script-of-the-day-jan-24-2010/ that helps with automating the removal of empty pages. This script appears to be a nice workaround for server side usage. I used it on my document with multiple column text frames and it is removing the empty page as expected. If there is a better way to do this, let me know. Thanks.

Adobe CS4: InDesign makes server crash.

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