Adobe CS4 Install freezes at "Preparing to Install..." on Vista

I am trying to install Adobe CS4 for the first time (it's not an upgrade) from DVD on Vista (all the latest updates are installed; Windows Update has nothing more to do). The Vista install is also pretty fresh, although I have installed a few things. The CS4 install starts and I get a "Preparing to Install..." message. But, that's it. It's stuck there indefinitely.
I have disable my antivirus software, tried to use AdobeSupportAdvisor (but it doesn't seem to be able to determine that an install has been attempted), and been working through everything on
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404127&sliceId=1
to no avail. I get the same behavior no matter what I try.
Any suggestions are very much appreciated.

OK, I got it to install. I think what happened was really simple and stupid on my part, but I can't really say for sure because I didn't get any such info from the CS4 install program. I had an upgrade version and I was installing on a new computer. So, possibly the CS4 installer was looking for a previous version.
Anyway, here's what I did:
1. I noticed that in spite of the install not appearing to get anywhere, there were some CS4 components installed. I removed them via the usual Control Panel / Add/Remove Programs routine.
2. Install CS3.
3. Install CS4.
Worked just fine.
So, my only suggestions are:
1. If you have an upgrade version, install the version from which you are upgrading first.
2. If you had this install failure, it might help if you uninstall whatever got installed during the failed attempt(s).
Simple and obvious, I suppose, but it did get the install working.

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