Adobe CS4 Update issue

We are getting this error when we try to update adobe cs4 production premium:
The update server is not responding, which means it might be offline at the moment, or the Internet or firewall settings may be incorrect. Please try again later.
Any ideas. We are using intel macs with leopard os. I am logged in as the root account and the firewall is turned off. PC computers have no problems updating. I am having the same problem on 6 macs.

Adobe updaters suck. do it manually.

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Adobe CS4 OpenGL issues with 10.6.2 and Intel GMA950 video card

I just upgraded to Adobe CS4 and in PS I cannot enable OpenGL. I'm running 10.6.2 on a Macbook with the Intel GMA950 video card.
I was wondering if 10.6.2 does not have the relevant drivers for CS4 to recognize this chipset or that since the video card is integrated (as opposed to a stand alone with the newer Macbooks) that Intel has not update the drivers? It ***** since I cannot use some functions inside PS without OpenGL.

Hello blue20 & welcome to discussions
1.) You can search these forums for the topic of:
Adobe CS4 GMA950
As an example, if you haven't already, in an effort to parse what's already been discussed.
2.) Have you looked at any of the Adobe forums:
http://forums.adobe.com/message/2356530
3.) How many fonts are you working with?
The general approach at this time is to ask if you've checked for any problematic fonts (all languages) with Apple's Font Book (look in the Applications folder). Find and remove all duplicates also.
Start there to be sure all fonts that are in play come out with a clean bill of health.
Don't hesisate to perform wholesale deletion of old and/or little used fonts - be skeptical of anything that has come from Office 2008, including those related to an Equation Editor installation.
By all means be sure any 3rd party apps AND plug-ins are Snow Leopard compatible.
An additional measure is to clear the existing font caches:
http://www.macworld.com/article/139383/2009/03/fontcacheclear.html
That said, 10.6.2 release notes have this to say about fonts:
http://support.apple.com/kb/HT3874
Fonts fixes provided for:
• an issue with font spacing
• an issue in which some Fonts are missing
• font duplication issues
• an issue with some PostScript Type 1 fonts not working properly
Good luck in any case.

Adobe CS4 Reinstall Issue...

Hello! I am attempting to reinstall CS4 on my machine at work. Initally, this was the problem I experienced (as posted over in the Digital Editions forum, which is where the Adobe tech support forwarded me to go post the problem):
Initially I experienced error 147:20 a few weeks ago, and I ran their LicenseRecovery.exe tool, and that did not clear anything up. So, then I ran the Adobe CS Cleaner Tool and uninstalled CS4, and then I reinstalled it on my machine. When I get to the serial number screen, I was unable to use the serial number provided by Adobe.
Okay, so now I have yet a new issue with the install...I was able to get the s/n to work (a day or three later); however, then a screen comes up saying that I need to load the installation DVD into the drive.
*!*Insert any desired expletive here*!*
Umm, hello? If I had not loaded the disc into the drive in the first place, I would not have been able to run the application at all!!!
If anyone can be of any assistance, it would be MUCH appreciated!
But this might be able to be overlooked because the com team is going to see about getting me a whole new machine (possibly this coming week).
Thanks for any response you can provide!

Programs requesting an installation disk depends on another Adobe program having installed a shared component from a different install source and storing wrong file path references. You will have to clean out all Adobe products, then start over with the install in the correct order/ order of priority. You may even need to delete the caps.db and other installer databases manually.
Important Directories
Mylenium

Lates Adobe Reader Update Issue

My Mozilla plug-in page says my Adobe Reader needs updated. Now I have the latest version XI 11.0.08. It does not need updated but this apparently is the Acrobat version which mine is 11.0.8.4. I don't remember having problems updating before but it is asking something new now when you go to update. It was asking for my system with a lot of choices to pick from. All I have is Windows XP so the only 2 things I saw that I figured were for me would have been Windows XP SP3 or 2 (64-bit). I know I have Windows XP SP3 installed so I picked that. Then it asks for language, picked English, then it asked for version. 2 choices, either Reader 11.0.08 English for Windows or 10.1.4 English for Windows. I knew my Adobe XI was 11.0.08 so I picked that. So when I went to install it said I already had it and finished. Still plug-in says it needs updating. Was I supposed to pick 10.1.4 English for Windows instead? They never asked these questions before. So I am at a loss. Technically I have Adobe XI 11.0.08 and this new one is called Adobe Acrobat Reader DC which can work on all devices (of which I have none). So perhaps I don't need to worry about it. I don't know. Thought I'd throw this out there for anyone who could help me. Also my Avast program says my Adobe Reader does not need updated but we're talking about the actual program, not the Acrobat part which I guess is different.
Same deal with my Java. Since I have XP the next update was for Version 8 but it said I could go ahead and install but it may not work now with XP. So I haven't bothered doing that and left it with Java 7 update 76.
Well thanks if anyone can let me know if I picked the wrong thing or not to worry about it.

Hi FredMcD,
Thanks for the response but yeah I've gone through this before with the plug-in thingy. LOL! But what's different is it's saying Adobe Reader 11.0.8.4 is old and I have no idea what the new one is since it won't install but it's called something different. It's now Adobe Acrobat Reader DC.
My Adobe Reader XI is up to date with 11.0.08 but on it too it offers the Adobe Acrobat Reader DC upgrade in a different place and when you click on it, it brings you back to the plug-in page all over again. It is something different from my Adobe Reader XI. So that's what makes this whole thing confusing. But, perhaps I shouldn't worry about it and thanks for trying to help!

Adobe Downloader Update Issue

I am trying to update my Adobe Downloader. Everytime I select update it sends up this error "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author." I also can't install the current version of Flash Player, It won't let me because of another error. I own the adobe CS6 Creative Dream Suite

Lindsey Shoemaker the error messages is an Adobe AIR error message. I would recommend removing your current installation of the Adobe Download Assistant and then reinstalling. You can find additional details at Troubleshoot Adobe Download Assistant.

ADOBE CS4 FONT ISSUES

Since up grading to Marverick, I not been able to pdf using the Helvetica font? As this is my the font for my logo i need to getting this back working.
Thanks.

Ash-ers Welcome to the Discussions.
Any problem you have with Software from Adobe you will need to go to there web site and do an update to there software. Apple sent out copies of there software well in advance of the release so that the developers of all the major software manufactures could do all of the fixes a head of the release of Mavericks. Some were a little slower then others so go to.
http://www.adobe.com
For the fix
Cheers
Don

Adobe acrobat update issue

i keep getting prompted to shut down acrobat reader before i can run the update, but acrobat reader is not open, just the update dialog box

Reboot the Mac and run the installer immediately after it starts up.

Centralized solution to update Adobe CS4

Hello,
Does Adobe propose a solution to centrally update its programs ?
I am thinking about something like WSUS for Windows Updates or Mac OS X server centralized update server.
A solution that can manage, monitor and enables us to only download the updates once for every machines.
I am in a training center with more than 100 Macs and 50 PC's each with Adobe CS 4 installed. It's really painful if not impossible to update Adobe products. It requires a lot of bandwith and far too much manual intervention.
If anyone can help me. I would really appreciate.
p.a

It is a shame that Adobe doesn't make it easier to patch this suite. I just finished writing a script that will install all the latest updates to CS4 Master Collection. This will update a Windows installation.
::::::::::::::::::::::::::::::::::::::Begin script-copy starting on the next line::::::::::::::::::::::::::::::::::::::
@echo off
TITLE Adobe CS4 Updates
set instdir=C:\TEMP\AdobeCS4Updates
::Acrobat Professional 9.1.2
msiexec /p "%instdir%\Acrobat_9_1_2\AcroProStdUpd910_T1T2_incr.msp" /qn /norestart REINSTALL=ALL REINSTALLMODE=omus
msiexec /p "%instdir%\Acrobat_9_1_2\AcrobatUpd912_all_incr.msp" /qn /norestart REINSTALL=ALL REINSTALLMODE=omus
::Flash
"%instdir%\Flash_10_0_2_AdobeUpdate\Setup.exe" --mode=silent
::Device Central 2.1.1/FlashLite 3.1
"%instdir%\DeviceCentral_2.1.1-FlashLite_mul_AdobeUpdate\Setup.exe" --mode=silent
::InDesign 6.0.3
"%instdir%\AdobeInDesign6_0_3\Setup.exe" --mode=silent
::Photoshop 11.0.1
"%instdir%\Photoshop_11.0.1_mul_AdobeUpdate\Setup.exe" --mode=silent
::Bridge 2.1
"%instdir%\AdobeOutputModule-2.1-Bridge-mul-AdobeUpdate\Setup.exe" --mode=silent
::Camera Raw 5.4
"%instdir%\Camera_Raw_5_4_updater\Setup.exe" --mode=silent
::AfterEffects
"%instdir%\AfterEffects-9.0.2-mul-AdobeUpdate\Setup.exe" --mode=silent
::Encore 4.0.1
"%instdir%\Encore-4.0.1-mul-AdobeUpdate\Setup.exe" --mode=silent
::Fireworks 10.0.3
"%instdir%\Fireworks_10_0_3_All_AdobeUpdate\Setup.exe" --mode=silent
::OnLocation 4.0.3
"%instdir%\OnLocation-4.0.3-mul-AdobeUpdate\Setup.exe" --mode=silent
::Premiere Pro 4.1.0
"%instdir%\PremierePro-4.1-mul-AdobeUpdate\Setup.exe" --mode=silent
::Soundbooth 2.0.1
"%instdir%\Soundbooth201\Setup.exe" --mode=silent
::Adobe Media Encoder 4.1.0
"%instdir%\AME_All_CS4.1_mul_AdobeUpdate\Setup.exe" --mode=silent
::Extension Manager 2.1
"%instdir%\AdobeExtensionManager-2.1-mul-AdobeUpdate\Setup.exe" --mode=silent
::Version Cue Server 4.0.1
"%instdir%\AdobeVersionCue4All_4.0.1_AdobeUpdate\Setup.exe" --mode=silent
exit
::::::::::::::::::::::::::::::::::::::End script-stop copy on the line above::::::::::::::::::::::::::::::::::::::
Just copy from @echo off down to exit and paste it into notepad. Save the file as either a .bat or .cmd file. You will need to change the third line, set instdir=C:\TEMP\AdobeCS4Updates, to the path to the folder you have the updates stored.
What you need to do is download all the above updates from Adobe. Unfortunately, you will have to navigate to several pages to get all the updates. Most will be on the CS4 updates page, but several of them will require selecting the individual product to get to it. Extract all the updates and place the extracted folders into one folder. In my script example above, all the extracted update folders are located in a folder named C:\TEMP\AdobeCS4Updates. You will also need to double check the extracted update folders names to see if they match the path listed in the script. I think there are 1 or 2 that I changed the name slightly from what is the default (I know for sure I did this for the Adobe Output Module, it didn't have the Bridge part in there).
The Acrobat updates don't get extracted since they are msp files. You will also need to copy AcroPro.msi into the folder you store the 2 msp files in. Copy AcroPro.msi from the folder C:\Program Files\Adobe\Acrobat 9.0\Setup Files\guid (guid will be some long string that I'm too lazy to type out). If you installed to some other location, get the file from that location.
All other update files will be zip files when downloaded except for Flash. Flash will be an exe, but just extract it like the others.
OnLocation version 4.0.3 update is not currently listed on the download site as of this posting. I have posted it in another thread.
http://forums.adobe.com/message/2141485#2141485
You can modify this script to match your deployment methods. I hope this helps someone since Adobe doesn't seem to have a better method for mass updating.

I have Adobe CS4..... now when I want to print my picture, I get the message "Adobe CS4 has stopped working, sending issue to windows and then disappears.... nothing can print anymore...Help??

I have Adobe CS4..... now when I want to print my picture, I get the message "Adobe CS4 has stopped working, sending issue to windows and then disappears.... nothing can print anymore...Help??

Try updating the printer driver.

J.Nack's blog: Adobe looking vor volunteer testers of CS4 update

Today's blog entry at http://blogs.adobe.com/jnack/:
January 19, 2009
Photoshop CS4 update in development
In the time since Photoshop CS4 shipped, we've heard from some customers about various things not working as designed. In particular, various Windows XP configurations can exhibit slowdowns. A number of problems can be traced back to problems with video card drivers, but there are changes that Photoshop needs to make to improve the situation, and we're working on an update that'll be released soon.
Photoshop performance QE lead Adam Jerugim writes,
In an effort to ensure that this change addresses the issues we hope it does, we've created a small pre-release program that we're opening to public volunteers.
So if you're a CS4 user who is experiencing performance issues and would like to help us test a potential fix, please email me @ adam dot jerugim at adobe dot com.
Thanks for your patience with this and understand that we're working as fast as possible to deliver a solution.
The Photoshop Engineering Team
I'm sorry we weren't able to catch and fix all the issues that people have encountered. If you've experienced problems and have some time to help bang on the fixes, we'd greatly appreciate your help.

I think this is just a Windows thing.

Adobe CS4 Web Premium - Adobe updater "there are no updates available at this time"

I have done a clean install of Adobe CS4 Web Premium via the orginal DVD media.
Straight after I go to adobe updater to update the products, but it just says "there are no updates available at this time."
at First I thought this might be mcafee hips polcy stopping the update from going through, but I have fixed this now, but still I get the same message.
I have also ensured my windows firewall is off, so its not that causing the issue.
Any help, muchly appriciated.

you can download updates directly via links here, http://www.adobe.com/downloads/updates/

How to (auto)-update Adobe CS4

A few days ago, Adobe CS4 was installed on my new Dell XPS computer (Windows 7).
Since then, there was no autoupdate of any of CS programs. I tried to update manually (Help>updagte) from CS 4.
I got the error (see the attachment). I got the same error when I tried to manually update of Acrobat.
Please help me how to go around this problem Thanks. In

hummer777 wrote:
BTW, I now realized that I got to download MANUALLY tons of updated files.
I am now tired of downloading further.
I decided to wait until Adobe fixes the autoupdating issue.
I'm sorry, I should have said you only need to download the essential updates like Photoshop 11.0.1 and Acrobat etc.
You may have a long wait for the auto updater to be fixed

If I update to Lion from 10.6.8, will Adobe CS4 "upgrade" work?????

I have Adobe CS4 from an "upgrade". Will these adobe programs work if I upgrade to Lion? Please, need an answer ASAP, so I know whether to make my next computer a Mac or a PC!!!! It is absolutely ridiculous that my friend, who has at least 8 PC computers ( including business computers) is able to use all features of icloud using Win7(which is 16 months old), and I cannot use it on my "Apple" antique using 10.6.8(which is only 9 months old) (2.8 GHz Intel Core 2 Duo) for the same purpose.
I have never even had a PC, always an Apple product. Now I get slapped in the face, HARD. Apple just killed me for EVER buying another Apple computer, if I am unable to use ICloud with my computers which WILL run my adobe products. I also have an IMac Intel Core duo 3.06, two IPads and a new Iphone. and now I am done with Apple products I guess, if I have to update to Lion to use ICloud with a computer. Especially if Lion doesn't support my current expensive suite of CS4(UPGRADE), and other Apps. What on earth is Apple trying to do, phase out of computers totally? Have a relative who works for Apple, and no one can figure out why the company is so favoring the PC people. The only thing I can come up with is that Win7 is a far superior program to OS10.6.8, and is likely vastly superior to the current joke of "Lion", and the upcoming "Mountain Lion". At least Snow Leopards have some dignity, and honesty in their "live" form. "Lion" is aptly named after an animal widely known for killing and eating cubs of its own species. Mountain Lions are sneaky, creepy stalkers, who attack suddenly without notice, and kill animals off efficiently and quickly. Male Mt.Lions also are known to kill the young of their own species, even their own cubs. I guess these new OS's are aptly named, as they certainly are killing off those who have been faithful to Apple for so long.
I can buy a PC running Win 7, with the speed, programs, etc., that I need, for far less than a new, comparable Mac, which it seems will require me to purchase all new expensive Apps. (Adobe CS+), etc.
Why is Apple unable to either 1) offer its previously totally faithful adherants the ability to use its ICloud service using 10.6.8, which only came out 9 months ago (while Win 7 and Vista users can use the service easily), or at least make its new OS, work with expensive Apps owned by people, which work on 10.6.8, but will not work, so I hear, on "Lion" (and presumably not on "Mountain Lion" either).   Apple is/has turned into a predator of the worst sort, without a single thought or care about previously faithful customers.   WHY?
Also, off my wagon and back to my question; will an "UPGRADE" of Adobe CS4 work with the latest updated "Lion"? Thanks!

I went to that page. Basically, it didn't specifically answer my question, or I am too dense to find the answer. I understand that there are a few problems with Photoshop, which is the main use (of mine). I could live with what it says. I also found that there were problems with CS4, and using the brush tool, when I updated to 10.6.8. Found a fix to that by updating my Quicktime. Why that works, I have no idea. I am not a computer whiz, in fact at the other end of the spector, but read on a discussion that this updating of Quicktime worked, so tried it, and it did!
This community is a life saver for me. I live in rural Wyoming (I guess all of Wyoming is rural.....) and no one knows anything about Macs. All my problems have been solved by you great people! And I thank you !
My present concern is: I read somewhere else, that if my version of Photoshop, which is CS4, was purchased as an "upgrade", which it was, then maybe it will not upload to "Lion", as maybe the disk (upgrade), I have, may use Rosetta, which is NOT included in "Lion".   What I have read is that I would have to have a "new" (not an upgrade) version of CS4 in order for it to work with "Lion".   Anyone out there know the answer???? Photoshop users?????
Geniuses???? If you know, please help me out here. I love my Macs, but really am irritated that the friends I have tried to talk into buying Mac computers, but didn't, now can enjoy all the advantages of ICloud, with an older version of their computer program (Win 7 OR(!!!) VISTA, and I cannot !!!! Here I sit, with my 2 beloved Macs, both fairly new, 2 IPads, a new IPhone, and I am the one that cannot use ICloud?????? Was it in fact made for PC people, who have become Apple consumers through iPhone and iPad, and not made for the faithful, longtime Apple consumers???? HELP!!!!

Adobe CS4 Web Standard Download Issues

Hi, i own a key for the product Adobe CS4 Web Standard and would like to download it as I have recently reinstalled windows on my computer.
I have unfortunately lost the install dvd and require a download. However there is no link to download CS4 Web Standard to be found even in the "Downloads for Older Versions" page you've hidden deep within your website.
I would like a download link to this software as I have purchased it and require to use it for my work.
Thanks

I don't understand why everything but Web Standard is listed to download.
Those files are trial versions which are always Premium versions of the product.
Likewise Design Standard is not a separate download - you download Design Premium.
I have no idea why your Web Standard serial number will not work in the Premium installer.
Call Adobe Customer Care http://helpx.adobe.com/contact.html

Adobe CS4 Deployment - Mocha Issue

Hi
I'm deploying Adobe CS4 Masters Collection to 250 machines. I've followed through the Deployment Toolkit and have managed to get the suite installed on a test machine.
The only problem i'm having is, when you launch 'Mocha for After Effects' it prompts for Registration details. I was hoping there might be a way to disable this screen however, i've tried googling and have drawn a blank.
Is there any way to either disable this screen or is there a tweak I can use to trick it into thinking it's already registered and so, does not prompt the user ?
Thanks a lot

I've had similar frustrations with the Deployement Toolkit. I created a network location for the installation files used the toolkit to create the installer. It lookes like an application is created that reads the xml script for installation details. The problem I'm having is that installer runs silently, and you don't know when it completes, but I give it 2 hours just to be sure. The major flaw is that the Photoshop is not being installed. The only changes I made were to not install the Bridge server. I'm tempted to make a full blown installation and see if I can get Photoshop to successfully install. I'm using CS4 Design Premium site licensing and I need to install this on dozens of computers. Close is not good enough I'm afraid. Didn't adobe test this a little better? Apparently they are expecting the client's to test this software for them. Grrr! I'll try some more and post any successes. I'm looking through the technotes now for clues.

Adobe CS4 Update issue

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