Adobe CS5.5 & 6.0 installation problems

I'm trying to install CS5.5 on Win7 X64 SP1 and the install freezes at 13% the time for install just keeps increasing. I don't get any errors it sat overnight and didn't go any further. I ran the adobe clean up tool as adobe's web suggested and still can't install. I ordered 6.0 and downloaded the software from Adobe and it freezes at the exact spot. Can anyone help?

AutomatedSystemControls I would recommend running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs.
Alternately you can find instructions on how to manually review the installation logs by following the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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How do I get Adobe to help with an installation problem?

I removed Windows Vista, and installed XP instead. Then tried to install CS3 using the file I downloaded from Adobe 2 years ago. It installed Acrobat, but the other components (InDesign, Photoshop, Illustrator) failed with “Component not installed.” No error message. Never even asked for my serial number.
Phoned Adobe support on Sunday: closed.
Phoned again on Monday. Told to run CSClean. Did not solve problem. Phoned back. Swapped around departments (2 hours total on hold.) Promised they would email a link to download the installation file again. No email sent.
Phoned again Tuesday. More hours on hold. More promised link. Never sent.
Phoned again Wednesday. More hours on hold. Finally given a zip file link. Downloaded it 3 times, using different software (browser, FTP client.) I received the exact number of bytes on Adobe’s server, but the file is “not a valid archive” — rejected both by Windows itself and by WinZip.
We’ve now lost 3 days work, and cancelled clients for Thurs as well.
Utterly frustrated! WHAT DO I HAVE TO DO TO GET ADOBE TO HELP???

Please post your tale of woe here:
http://forums.adobe.com/community/general/adobedotcom_feedback
Adobe personell monitor this forum. You might post your casenumber. Hopefully, someone will arrange TS to call you back or provide some other avenue for help.

Adobe CS5.5 Acrobat encountered installation errors. Exit code: 7 and Error: DW020

I have CS 5.5 Master Collection running on my Mac Pro 2 x 2.4 Ghz Quad-Core with OS 10.7.4.
Recently Acrobat had been quitting on me after it launched. I tried to delete all preference, but nothing worked. I decided to uninstall Acrobat and install it again, then I encountered, or see image below:
Your installation encountered errors.
Please try restarting your system and installing again.
Exit Code: 7
Summery:
1 fatal error, 2 errors, 0 warning
Error: DW020: Found payload conflict and errors:
Error: DW020: -Adobe Flash CS5.5 depends on Flash Player to be installed.
Fatal: DW020: Conflicts were found in the selected payloads. Halting installation.
Anyone had any idea how I can install Acrobat again without an errors?
Much appreciated for any suggestions.
Thank you.

Hi,
Please try the following document : http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
If it still gives you the error, then find the installer log file under /Library/Logs/Adobe/Installers/ and paste it here.
~ Aditya Kalania

Adobe Photoshop CS6 Offline Trial Installation Problems (Request Code)

I have been trying to install Adobe Photoshop CS6 Trial offline because it says "my computer isn't connected to the Internet" but i cant figure out how to generate a request code. See screen shots. These are my EXACT Steps. I don't know where to go from here. Thank You!
Step 1. I click "Sign in now"
Step 2. It loads for about 2-3 minutes
Step 3.This screen appears and I press the link that says http://www.adobe.com/go/getactivated
Step 4. This screen appears and I press "Generate a Response Code"
Step 5. This screen appears and I have no idea how to get a request code.

Please also see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which discusses how to resolve the difficulties you are currently experiencing.

Adobe After Effects CS4 trial installation problem, Please Help!

Ok, I downloaded the trail version of Adobe After Effects CS4 onto my PC (Windows XP). When I try to run the setup (by double-clicking it), a window pops up saying 'Adobe setup has encountered a problem and needs to close.' Does anyone know why this is, and how I might be able to fix it? I already tried re-downloading it, and I checked the system requirements. I WOULD REALLY APPRECIATE ANY HELP YOU CAN GIVE ME BECAUSE I REALLY WANT TO USE THIS! If it will help here are my PC's specs:
Operating System - Windows XP with service pack 3
RAM - 2.0GB
Graphics Card - ATI Radeon HD 4830
Processor - Intel Core 2 Dual 2.2GHz
Monitor Resolution - 1280x1024
Thanks

Verify the following:
a) you run as administrator
b) your virus scanner and firewall don't interfere
c) you have enough temporary disk space
d) no other tools are interfering
For b), simply turn those tools off during install. For c), check your user temp directory (C:\Documents and Settings\You\Local Settings\Temp). Clean it out either manually or using tools like CCleaner. Also defragment your drive. For d), you may need to uninstall otehr Adobe software. also monitor your task manager for processes and services that may have a negative impact. A dump of those can easily be generated using HijackThis!, so you can post the list here for verification, if needed. also provide any otehr info that could be important, like e.g. special drivers or user settings.
Mylenium

Adobe Flash Player "Failed to initialize" Problem

I am running XP Pro SP3 on a Dell Dimension 4550 desktop, I cannot get Adobe flash player to install and cannot view a video in any of the browsers. I tried the usual steps, download the Flash player uninstaller, uninstall, remove all files from the FLASH folder e.t.c and doesn't work,, any fixes please?

You should be able to install the latest Flash Player 11.7 if you download and run the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header (under the heading Progress bar hangs...).
If you rather install version 10.x you can find it on the archive page http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

I can't get any contact info for installation problem- I just bought a Mac Air and my CS5 is asking for a reinstall. Mac Air has no DVD slots. HELP I al VERY FRUSTRATED THAT ADOBE HAS NO WAY TO GET HELP

I can't get any contact info for installation problem- I just bought a Mac Air and my CS5 is asking for a reinstall. Mac Air has no DVD slots. HELP I al VERY FRUSTRATED THAT ADOBE HAS NO WAY TO GET HELP

You are right, Adobe does not support CS5 because it is no longer sold.
Simply download the trial version of CS5 from this Adobe web site and input your serial number.
Adobe - Photoshop : For Macintosh

Adobe CS5.5 Installation problems on WinVista

installing adobe cs5.5 on windows vista, bootstrapper error, missing installation files, adobe cleaner ran, but doesn't recognize cs5 installation. removed anti virus package(s), no effect. removed an problematic adobe reader X, no effect. adobe clean up tool was also used to clean up CS3 installation, log created for that, but that shouldn't be an issue regarding a new CS5.5 install. I continue to receive the same error message regardless... bootstrapper, missing installation files, anyone know what possibly could be wrong?

http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html
if eliminate all those things as issues:
1. were your installation files downloaded?
2. is there more than one installation file?
3. are your installation files on your desktop or in a directory on your desktop?

CS5.5 Unattended Installation, Problem with Adobe Story Install

Hello,
I am working on a silent installation package of Adobe CS5.5 Master Collection. I used AAMEE to create a silent setup with settings etc.
This works fine except for one of the extra exceptions. I have troubles installing Adobe Story silently. Here is the the installer logfile
2012-02-14:11:54:19] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:19] Invoking Application Installer for combined install
[2012-02-14:11:54:19] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:20] Unpackaging file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air to C:\Users\w15075a\AppData\Local\Temp\flaECCA.tmp
[2012-02-14:11:54:21] Application signature verified
[2012-02-14:11:54:21] Unpackaging/validation complete
[2012-02-14:11:54:21] Converting unpackaged application to a native installation package in C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp
[2012-02-14:11:54:21] Native installation package creation succeeded
[2012-02-14:11:54:21] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:21] Installing msi at C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2012-02-14:11:54:24] Installing msi at C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-02-14:11:54:26] Application Installer end with exit code 0
[2012-02-14:11:54:26] Subprocess app installer succeeded
[2012-02-14:11:54:26] Runtime Installer end with exit code 0
[2012-02-14:11:54:31] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Invoking Application Installer for combined install
[2012-02-14:11:54:31] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Unpackaging file:///C:/Windows/AdobeStory.air to C:\Users\w15075a\AppData\Local\Temp\fla1ADB.tmp
[2012-02-14:11:54:31] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-02-14:11:54:31] Application Installer end with exit code 7
[2012-02-14:11:54:32] Subprocess app installer failed (7)
[2012-02-14:11:54:32] Runtime Installer end with exit code 7
Any Ideas? I checked permissions etc., everythings seems to be ok.
Cheers,
MrBrack

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

Is After Effects CS5.5 PowerPC-only? (Installation Problem)

I just installed Adobe Creative Suite 5.5 Production Premium on a new (2012) Mac Mini (Intel Core i7 processor) running OS X Mountain Lion 10.8.2. Most of the apps installed correctly, but After Effects CS5.5 gives me the following error when I try to launch:
You can't open the application "Adobe After Effects CS5.5" because PowerPC applications are no longer supported.
I tried uninstalling and re-installing the app (along with Flash Catalyst, which also fails), but the error remains. What's the deal here? Is it an installation problem, or is After Effects CS5.5 truly incompatible with my new hardware/OS? Any suggestions appreciated.

Okay, answered my own question. I was installing on a Mac Mini, which doesn't have an optical drive, so I was using a remote optical drive to install across my network. Turns out that confused the installer. I ended up copying the install DVD onto a flash drive and installing from that. Problem went away.

Illustrator CS5 installation problem

I am trying to install CS 5 upgrade. I could install Indesign and Photoshop without any problem, but I could not install Illustrator. The error massage that I am getting is as follows:
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: TotalSize property not set in data base
WARNING: TotalSize property not set in data base
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR:         Family: InDesign
ERROR:         ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR:         MinVersion: 0.0.0.0
ERROR:         This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR:         Removing this dependency from list. Product may function improperly.
ERROR: Cannot fetch entries from Assets table
ERROR: Cannot fetch entries from Assets table
ERROR: The following payload errors were found during install:
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed
FATAL ERROR: Cannot create extract assets at 'C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{6C7D437A-D2E9-4FE9-A4D9-A6329860835C}' from zip file 'D:\Adobe CS5\payloads\AdobeLinguisticsAll\Assets2_1.zip'. Error 23 Data error (cyclic redundancy check).
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
Can somebody help me with this issue?

You are simply running out of disk space. Free up drive space.
Mylenium

Installation problem | Unable to contact Adobe (Was: Go to hell, Adobe!)

After having problems installing the creative cloud desktop application, I contacted the technical telephone-support several times.
Noone could really help, and now I´ve been set into a waiting line for more than 10 minutes, ending with an interruption of the call by adobe.
I can hardly imagine an enterprise with worse customer support and more software bugs than adobe!!!

hallo erstmal,
welches OS nutzt du?
hast du schon eine Version auf deinen Gerät installiert?
hast du admin Rechte?
doof gedacht schon mal den download über ein anderen Browser getestet und dann installier?
versuch auch mal folgendes bei windows (und geh bitte genau die Schritte nach):
1. Gehe bitte auf Start/Systemsteuerung/Programm und Funktionen und klicken Sie bitte den Adobe Creative Cloud an und führen Sie die deinstallation aus.
2. Führe das Adobe CC Cleaner Tool aus: http://helpx.adobe.com/de/creative-suite/kb/cs5-cleaner-tool-installation-problems.html und löschen nur den Adobe Applikationen Manager, ggf. auch die Adobe Creative Cloud Desktop.
3. Lösche bitte folgenden Ordner: [Systemlaufwerk]:\Benutzer\[Benutzername]\AppData\Local\Adobe\OOBE
4. Gehe dann bitte auf folgenden Link und Laden sich die aktuelle Version herunter: http://www.adobe.com/de/appsmanager/index.html
viel glück

I have Migration Assistant/Adobe Installer problems

I have just used the Migration Assistant to move to a new Mac, and all the Adobe suite has transferred over, but the Adobe Installer and the Mac is asking me to reinstall the Installer. When I do this, the installation process begins, but then tells me it needs the Installer in place. Chicken/Egg/Egg/Chicken. What do I do now?

You may need to UN-install, run the cleaner, and RE-install
Discussions of RE-installing
-using the cleaner after uninstalling and before reinstalling will usually help
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Installation problem any program that requires Adobe Air

Installation problem
I just purchased a new HP Pavilion Laptop running windows 8
If I try to install any program that requires Adobe Air I get a failure message that says
"Sorry an error has occured
The applcation could not be installed because the installer file is damaged. Try obtaining a new installer file for the applciation author"
I have version 14.0.0.110 of Adobe Air Installed.
I have installed all widows updates.
I have removed and re installed Adobe Air but the problem persists
Very frustrating problem, any help or direction is appreciated

I have a similar problem and a possible workaround. Take a look at my reply: Installing air applications returns error

Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?

Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

Adobe CS5.5 & 6.0 installation problems

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