Adobe CS5 Configuration Error 16

Hi,
I am having an issue on my Macs running Adobe CS5 installed via Adobe's default installer with a volume license key. I have local non-adminstrator mobile user accounts that authenticate to open directory. They are non syncing.
On some machines, when a mobile user logs in and tries to run any Adobe app, there is a pop up with CS5 Configuration Error 16. Please reinstall Adobe CS5. I've checked the permissions of the directories listed in http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html#main_AdobeP CD
and they are correct. I've determined that the root cause is a cache.db-journal file that belongs to a different user. If I delete this file (as admin), the problem goes away. What causes this file to exist? What causes it to persist between users? Should I add a login script to delete the cache.db-journal file if it exists?
Thanks.

I finally got everything working, despite the ineffectual help of the Adobe support team. Maybe my solution will be helpful.
I loaded a duplicate of my system saved BEFORE installing the Cloud Manager onto another drive. Then I loaded the Cloud Manager onto my current boot drive and sure enough, got the Error 16. Then I loaded the OLD version of the Adobe PCD file from my duplicate drive. No go. Then I loaded the OLD SLStore file. Still Error 16.
BUT then I replaced the SLCache folder and BINGO! problem gone. I noticed in the folder is another called SLConfigs. I am not sure it is a permissions issue or something that happens to this file when the Cloud Manager updates these files, but by reloading the pre-install version of this foldeer I have fixed the problem. I repeated the fix on another machine. I have now downloaded the CC apps with no issues.

Similar Messages

  • InDesign CS5: Configuration Error (Error 5)

    I've installed CS5 Premium. When I try to start InDesign CS5, I get this error: "Configuration error. Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of the screen. Error: 5. http://www.adobe.com/support/". It looks like this:
    I've uninstalled and reinstalled. It did not help; I got this same error again. I went to the Adobe support page and found nothing useful. I see it says "contact Adobe technical support," but I am trying my best to sort this out on my own before getting in the support queue.
    Has anyone else had this trouble?
    Perhaps related, perhaps not, when I try to start Photoshop CS5, it brings me to the 30-day trial activation screen. This, despite the fact that I entered my serial number for the suite when installing it. If I put the serial number into the activation screen, it rejects it as invalid for the product (from what I read, it should be accepted ... a document here on Adobe's website said any application in the suite should accept the suite serial number). I know the serial number is good, because it works on my other machine (it installed fine and works on my desktop, and this is the laptop I am trying to get to work). InDesign, Photoshop, and Bridge are the only products in the suite installed on this machine. Bridge works fine.
    Any help would be most appreciated!

    Hi Swapnil,
    What do you mean by system configuration and how to run CS3 Clean Script on level 4?
    Thanks!
    Date: Tue, 27 Jul 2010 12:21:33 -0600
    From: [email protected]
    To: [email protected]
    Subject: InDesign CS5: Configuration Error (Error 5)
    Hi,
    Can you please provide information about system configuration.
    If you don't have any other version of Adobe on your system then you can run CS3 Clean Script on level 4 on your machine. This will actually remove all Adobe componentes from your machine and then try the installation..
    Cheers,
    Swapnil
    >

  • Adobe CS5 trial error

    I downloaded the Adobe CS5 trial on an iMac, and tried to move it over to a 13inch MacBook Pro using Snow Leopard. I transferred it using an external hard drive. When I tried to put it on my Mac, it told me configuration error (error:6). Any thoughts as to why I can't get it to work?
    Thanks in advance.

    It's not possible, plain and simple. Once the licensing system has locked down, only a proper serial number can unlock it and that means you buy the software.
    Mylenium

  • After Effects CS5 Configuration Error 3

    I'm really getting frustrated with Adobe After Effects CS5 right now. For the last month, I have been getting a message that says "Configuration Error 3, Please re-install the product". I uninstall it, then reinstall After Effects, and I still have the message. I even reconfigured my computer to try to fix the problem. It fixed it for about 2 hours then I got the message again. I tried uninstalling then used the Adobe Cleanup Tool, as recommended to me before. This did not work. I need to know how to fix this because now I have to use this for school.
    My computer specs:
    OS: Windows 7 Ultimate (64 bit)
    System Rating: 5.3
    Processor: AMD Phenom(TM) 9750 Quad-Core Processor 2.40 GHz.
    RAM: 8.0 GB
    Graphics Card: Nvidia GForce 9800 GT

    I wish I knew an easy answer to your problem. I haven't had to deal with Windows errors for several years now, but back in the day when I was working primarily on Windows machines I kept a system backup of the OS in a disk image using Norton Ghost. There are also probably other backup / restore options out there that work just as well.
    When I got into one of these "can't seem to solve it" scenarios, I simply restored the system OS using a good disk image from my latest clean install of just the OS and core programs. This took less than an hour and gave me a clean place to start, run the latest system updates, then install my critical apps. Once I had a clean install of my primary apps I ran another system backup using Ghost. Now you've got two clean places to bounce back to in case of a major system failure. Using the disk image you can be back up and running in about an hour no matter what happens.
    The key to making this work quickly is to keep all your work on something other than the Boot drive. If you don't have a separate backup of your work then the a restore from the disk image could take much longer. Either way, it's a much better solution than spending the better part of a couple of days reformatting the boot drive and re-installing the OS and all the programs from scratch.

  • CS5 Configuration Error: 15

    I receive the following error when trying to launch any CS5 application. I have uninstalled and reinstalled and used the MacCS5 Cleanup Utility, but I still receive the same error message.
    Configuration error
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact the Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 15
    http://www.adobe.com/support
    This happens on two MacPro towers.
    2 x 2.93GHz 6-Core Intel Xeon
    16GB 1333MHz DDR
    An older MacPro tower and multiple Macbook Pros installed without issue.
    Any insight into this issue would be greatly appreciated.
    Thank you
    Checking the console after an unsuccessful launch, the following is shown.
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Found library /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtservices.framework/amtservices but could not resolve the path
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Failed to find amtservices.framework/amtservices (or amtservices.dylib)
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: ERROR: base services library failed to load
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLoggerCreateFileLoggerWithPathAndSize can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLoggerCreateFileLoggerWithPathAndSize
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceSetMode can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceSetMode
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceBeginTransaction can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceBeginTransaction
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTUISwitchServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] UISwitchService: failed to find C_AMTUISwitchServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTConfigurationServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceSetErrno can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceSetErrno
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] config: failed to find C_AMTConfigurationServiceCreate, (Errno = 15)
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceCreate can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceCreate
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceSetErrno can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceSetErrno
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceEndTransaction can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] PCDService: failed to find C_AMTPCDServiceEndTransaction
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTLogv can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Logging: failed to find C_AMTLogv
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceErrno can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceErrno
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTErrnoServiceErrno can't be found in library amtservices.framework/amtservices because the library has not been added to the loader
    5/11/11 11:14:51 AM [0x0-0x46046].com.adobe.Photoshop[610] Errno Service: failed to find AMTErrnoServiceErrno
    5/11/11 11:14:54 AM [0x0-0x46046].com.adobe.Photoshop[610] ServiceLoader: Symbol C_AMTPCDServiceBeginTransaction can't be found in library amtservices.framework/amtservices because the library has not been added to the loader

    The same thing just happened to me, is there anyone who knows how to fix it?

  • CS5 Configuration Error - Even after changing permissions - still get error

    I have tried several attempts to install CS5 and keep getting a configuration error...I have updated permissions as instructed but it still does not work - please help?!

    A clean reinstall will work for you run the cleaner tool from Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6and than reinstall the application from Download CS5 products

  • CS5: Configuration Error 3 I NEED HELP SOMEONE PLZ

    I have the configuration error 3
    My system requirements are:
    Windows 7 Home Premium 64 bit
    Pentium Dual Core CPU T4200 @ 2.00GHz
    4.0 GB RAM
    Moblie Intel 4 Series Express Chipset Family
    SOMEONE HELP :c
    thnks:)

    And more specifically? When do you get the error? On install or what? If yso, do you install with sufficient user privileges? are your security settings toned down to allow such operations? Anything else we may need to know aside from this being some sort of notebook?
    Mylenium

  • Adobe Form configuration error

    Dear All,
    I have configured my adobe forms on an abap+java stack. once i try running a program on tcode: SFP, on execution it gives the following error:
    System Error
    FPRUNX
    Message no: 001
    Could you please help me sort this problem.
    Thanks!

    Hi,
    I think you have a java stack. So  just login to your java stack using visual admin then navigate as below
    Cluster>services>Destinations
    Double click on it then you will find the destinations on the right hand side, navigate to http
    then create new destination by clickin on the new button at the bottom
    Name the new rfc as FP_ICF_DATA_<SID>
    Then enter the url as http://server:port here port will be abap http service port (normally it will be 8xx1, check in smicm)
    enter the remaining details and select the authentication as basic and enter the adsuser and password for it.
    save and test dont worry if it fails.
    Now execute the program. Your pdf configuration should work fine now:
    Please refer the below link if you have any problems:
    http://help.sap.com/saphelp_nw2004s/helpdata/en/37/504b8cbc2848a494facfdc09a359b1/frameset.htm
    Regards,
    Vamshi.

  • Adobe CS5 Updates: Errors Downloading the Updates

    I have been trying to update CS5 which is prompting me an error message within the Adobe Application Manager; the error message is "There was an error downloading this update. Please quit and try again later". This has happened numerous times now. How do I update my products and get around this error?

    I am also having the same download problems:
    Adobe Bridge CS5 4.0.5 Update
      There was an error downloading this update. Please quit and try again later.
    Adobe Extension Manager CS5 5.0 Update
      There was an error downloading this update. Please quit and try again later.
    Photoshop 12.0.4 update for Photoshop CS5
      There was an error downloading this update. Please quit and try again later.
    Photoshop Camera Raw 6.7 Update
      There was an error downloading this update. Please quit and try again later.
    - I'm running Windows 7 Ultimate, 64 bit.

  • Photoshop cs5 CONFIGURATION ERROR: 6

    When i first had cs5 photoshop it was working fine after i got a few bugs fixed, but then my harddisk sopped working so i replaced it with a new one on the same computer and windows xp sp2.
    When downloading photoshop cs5 i got this error, i once had it with flash cs4 and i couldn't download that either, until i had download photoshop cs5 on the old harddisk it ceased to work.
    Could anyone help me, i mean i right now am fusing because paying so much money for a program that dosent work seems more like a ripoff

    Not sure why you chose XP SP2; Photoshop requires XP SP3.
    Was it the C: drive that failed?  Did you do a full system reinstallation or restoral from backup?
    Just a couple of guesses as to the root of your problem, since you have provided far too little information to diagnose it fully...  Did you try clearing your browser cache and downloading the Photoshop installer again?  What antivirus/antimalware software are you running, and are you sure you haven't picked up any infection since reinstalling your operating system?
    Honestly, calling Photoshop a ripoff when your own system faults clearly led to the problems you're having seems a bit extreme.
    -Noel

  • I cannot open my Adobe CS5  says error 3.

    How can I fix this. My disk have been stolen and I have no more disks to reinstall this. Can somebody help?
    Appreciate any help.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Error: 5 Configuration Error InDesign

    Hi, I have  Mac OSX version 10.7.5 on my computer and I have been able to successfully download all of the CC 2014 latest versions just fine, however....
    not InDesign. This message comes up:
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 5
    I have tried everything that I have found for suggestions on the internet to no avail!
    Any ideas? Thanks!

    Hi Swapnil,
    What do you mean by system configuration and how to run CS3 Clean Script on level 4?
    Thanks!
    Date: Tue, 27 Jul 2010 12:21:33 -0600
    From: [email protected]
    To: [email protected]
    Subject: InDesign CS5: Configuration Error (Error 5)
    Hi,
    Can you please provide information about system configuration.
    If you don't have any other version of Adobe on your system then you can run CS3 Clean Script on level 4 on your machine. This will actually remove all Adobe componentes from your machine and then try the installation..
    Cheers,
    Swapnil
    >

  • I keep getting Configuration Error: 6 when I try to open my Adobe CS5.1 on my Macbook Pro with 10.6.8 operating system. I have tried to restart in safe mode and un/re-installing. What is there I can do to prevent this?

    I keep getting Configuration Error: 6 when I try to open my Adobe CS5.1 on my Macbook Pro with 10.6.8 operating system. I have tried to restart in safe mode and un/re-installing. What is there I can do to prevent this?

    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • Laptop crashed, moved HDD to another PC to use CS5 but it gives me a Configuration Error. Error:6

    Hi, My laptop containing Adobe CS5 recently crashed. I do not have the serial as this was activated at my school and they only do it once for everyone. What I did was to take the HDD out and put it onto my PC and try to use the application from there, a method which worked before on other applications, but when I wanted to load up dreamweaver and any other applications in the suite it failed to load and popped out the following message:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Configuration Error
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of the screen.
    Error:6
    http://www.adobe.com/support/
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Can anyone help me out? I don't have the serials nor the CD to reinstall so I'm practically stuck and I cant afford to buy the thing again.

    Adobe applications simply don't work that way. Installation puts software and configuration information not only in application-specific directories under \program files\, but also in system directories. As such, Adobe application installations are not portable.
    Unfortunately, in order to re-install your software, you will need to go back to your “school” for installation media and serial number information since the software was licensed through them and not directly via Adobe.
              - Dov

  • Permanently deactivated CC - access to all Adobe CS5/6 apps blocked by Adobe Application Manager. Error 11, Error 131.4. AAM Message says," Renew your subscription" Help!

    Technical Support “Tshering”  Changed my Adobe Account/ID, and Permanently Deactivated Creative Cloud, and told me to contact Adobe Forums if any problems uninstalling/reinstalling CS5 Design Premium (perpetual subscription) continued.
    I am contacting Adobe Forums because I am still having problems uninstalling and reinstalling CS5/6(updated) software. Please help.
    As I mentioned earlier in the week to several Adobe Technicians —
    CI get this message attempting to access CS5/6 Design Premium Adobe software (perpetual subscription).
    “Adobe Logo “Renew your subscription. Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you just renewed your subscription, please wait 15 minutes and try again.
    You are signed in as Adobe ID: [email protected]. Have a different ID?.”
    Then I get this message While attempting to open CS5/CS5.5 application.
    Configuration Error
    A problem has occured with the licensing of this product. Restart your computer and
    re-launch product.
    If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
    Error: 131:4  (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Or this message While attempting to open CS6 application.
    Configuration Error
    Please install and uninstall this product.
    If this problem still occurs after restarting, please conctact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 11 (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Finally, Technical Support tells me to uninstall/reinstall all CS5/6 applications but the applications don’t respond and I get these messages:
    •  Item "Uninstall Dreamweaver CC 2014" is used by OS X and can't be opened.
    •  Item "Uninstall Adobe Extension Manager CC"  is used by OS X and can't be opened
    •  Item “The alias Uninstall Adobe InDesign CS5 can’t be opened because the original item  
        can’t be found” Applies to all CS6 Applications.
    •  Item “The alias Uninstall Adobe InDesign CS6 can’t be opened because the original item  
        can’t be found” Applies to all CS6 Applications.
    (Adobe Customer technical support told me to talk to Adobe Forums about this)
    Here is CS5 Adobe technical specialist supplied download for CS5 Design Premium which stopped for 3 days running when only 50% done.
    And - I still have my own copy of CS5/6 Design Premium (perpetual subscription) on my system which, of course, is blocked by AAM (Adobe Application Manager).
    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Thank you Bob. Here's one of many Case #s. Your Adobe ID:[email protected]
    Your Case Number:0215481994
    Case Description:Billing issue
    Quick description of problem:I cannot access CS5/6 application (Perpetual Subscription).
    Reason (according to Adobe Forums Willi): Activated Creative Cloud subscription on 4/18/2013 while already signed on with an active CS5/6 subscription - THE CREATIVE CLOUD SUBSCRIPTION REPLACED THE CS5/6SUBSCRIPTION AND DEACTIVATED MY PERPETUAL CS5/6 SUBSCRIPTION PERMANENTLY (without my knowledge or consent as far as I can tell).
    The only way I can now use CS5/6 is to PAY FOR IT AT $29. a month. Even though I already paid Adobe $1000. a few years ago for the CS5/6 Software (Perpetual Subscription).
    Your Adobe ID:[email protected]
    Your Case Number:0215481994
    Case Description:Billing issue

Maybe you are looking for

  • Use external hard drive to copy music to second computer

    Ok, here's the situation and what we're wanting to do. I'm so confused by all of the iTunes file manipulation, copies of music, libraries, playlists, etcetera. We have a home computer (Win. XP) that has a slave drive in it. We use the slave drive for

  • Video card upgrade

    Hi I want to buy a new video card but i wonder if my main board can run the card that i want. My computer is a HP G5305be desktop and i want to buy MSI GTX650 Ti BOOST TWIN FROZR III and i run on a Windows 64-bit system. I hope you guys can help me b

  • Build Error while trying to import a dc from the track.

    Hi All,           I  imported a Java perspective Dc from a track to local developement,           When i tried to build locally developed dc, but i was getting a build error as "error reading C:\Documents and Settings .dtc\0\DCs\dc_ext_lib\_comp\gen\

  • Zipfile download - how to control the save as filename?

    We've sucessfully created a portlet which allows us to serve up a zipfile. However when we run it, the default filename is ...ZIP_DOWNLOAD_DYN_TEST.show - which is the name of the portlet. How do you control that filename? Searching the MIME informat

  • Spelling is not incorrect

    URL:http://www.oracle.com/technology/products/jdev/viewlets/viewlet.html Section : More than just Java Item 2 , Text : Database Developemtn using Oracle JDeveloper