Adobe CS5 Design Standard - Some updates failed to install

I am tying to find a solution to this problem, and am unable to find a way to contact Adobe directly for customer assistance. When I click on the Customer Support link at the bottom, the page that loads says, "Error 'This serial number is not for a qualifying product...' when installing an upgrade or upsell."  I didn't install an upgrade version of CS5, and I didn't have it on more than one computer. My hard drive crashed at the end of 2013, and I had to replace it with a new one. I wasn't able to deactivate the product on the old hard drive, but it installed just fine on the new one. Now the updates will not work.
Does anyone know how to fix this or how to contact Adobe directly for help?  Thanks.

I am also experiencing this same issue. I purchased the CS5 Master Collection in 2011 and it is now failing to install updates. My Adobe Application Manager is giving me the same error messages that you are getting. The Customer Support link takes me to the same website. Adobe Support just told me to come on here to find the answers that I seek because CS5 is no longer supported by support specialists. It's pretty discouraging to see that nobody has answered you since you posted this in July.

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