Adobe CS5 production premium "doesn't" qualify for new Adobe cc membership discount, WHY?

Hi All,
I have tried to qualify for the Adobe CC membership discount using my CS5 production premium serial number and the website is telling me that I do not qualify.
However on reading the terms and conditions it stipulates anyone from CS3 and above can get the discount. Not only that the adobe live chat is only for paid memberships so I cant talk to anyone until I pay... frustration.
Can anyone clarify this situation at all?
Thank you in advance

Hi, thanky ou for your response,
I have the retail version with physical discs. It is not the educational version so I paid full price.
... hmmmm

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Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
Contact Customer Care

PC build for CS5 Production Premium

Hello everyone. Ron here from Toronto Canada.
I'm a serious hobbyist leaning more towards video and flash production, attempting to put together a PC for CS5 Production Premium.
I've gone through this forum recently (a few times, actually - great info - thanks guys) and have put together what I think I want, as I'm not a hardware techie.
I'm looking to see if I'm going on overkill, or if there are any finer details I may have missed in putting together these hardware components.
Ex: Motherboard fits in case; CPU Cooler doesn't block RAM slots; GPU good enough - SuperClocked worth the price; Overclocking issues; Good Blu-Ray burner; Hardware alternatives; etc...
Your thoughts and suggestions are most welcome.
PC-X2000F - LIAN-LI Black Aluminum ATX Super Full Tower Computer Case
CMPSU-1200AX - Corsair Professional Series Gold 1200W ATX Fully Modular 80PLUS Gold Power Supply
GA-X58A-UD9 - GIGABYTE LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 XL ATX Intel Motherboard
015-P3-1485-AR - EVGA 015-P3-1485-AR GeForce GTX 480 (Fermi) SuperClocked+ 1536MB 384-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
* Was going for the Quadro FX3800, but understand they're going EOL
F3-12800CL7T-12GBTDD - G.SKILL Trident+ Turbulence II 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model
BX80613I7980X - Intel Core i7 980X Extreme Edition Six-Core Socket LGA1366, 3.33Ghz, 6.4GT/s FSB, 12MB L3 Cache, 32nm (Retail Boxed)
NH-D14 - Noctua Six Heatpipe Dual Radiator CPU Cooler for Intel Socket LGA1366/1156/775 & AMD Socket AM2/AM2+/AM3
AS5-3.5G - Arctic Silver 5 (3.5g) High-Density Polysynthetic Silver Thermal Compound
WD2003FYYS - (2x) Western Digital RE4 2TB SATAII 7200RPM 64M Buffer - OEM
WD6000HLHX - Western Digital VelociRaptor 600GB SATA 6Gb/s 10000RPM 32MB OEM
LG WH10LS30K - LG 10X Blu-ray Burner - LightScribe Support - Bulk - OEM
GLC-00736 - Microsoft Windows 7 Ultimate 64-bit - OEM
Thanks again.

Thanks Harm. Phew!! What a relief.
My next step is to order my list through a local computer store rather than online, and have them build it for me for the cost of shipping and me trying to build it myself.
>> I wonder where you can find the F3 Trident 4 G sticks though. A great choice but hard to get I think. I have been looking at that memory as well to upgrade to 24 G.
I got the idea from: http://forums.adobe.com/message/2968126
Which led me to: http://www.newegg.ca/Product/Product.aspx?Item=N82E16820231381
This led me to another question. In the reviews section ( http://www.newegg.ca/Product/ProductReview.aspx?Item=N82E16820231359 ) there's mention of the price for the 6x4 sticks being a marketing trick, where its cheaper to buy 2x (3x4) sticks. Yet one reply to that, mentions the price difference is because the 6x4 sticks are all made to work together. I also read somewhere that its better to get the 6 pack because they're all manufactured on the same line. Any thoughts?
>> If anything critical, consider more disks and a separate hardware controller for the RE4's. Not absolutely necessary, but desirable.
I thought about this already from previous discussions. Thanks for mentioning it, however. Greatly appreciated. In my case, this will be a future consideration.
Thanks for the fast response, Harm.
And many thanks to the other contributors for your time and wealth of information.
Ron

Adobe cs5 production premium student and teacher edition, installation without cd

Hi, i bought adobe cs5 production premium student and teacher edition like a year ago. Or maybe more. anyways, im doing an erasmus semester so i bought myself a Netbook.
I want to install Adobe photoshop in it,. but the problem is, it has no CD driver.
Does anyone know where i can find a download link ( LEGAL)? So i can just download and activate.
Thank you.

Direct Download Links for Adobe Software
Mylenium

Help menus not working for CS5 Production Premium

I have installed the trial version of CS5 Production Premium on a Windows 7 64-bit PC. I canot get the Help menus to work for any of the applications.
Is this a limitation of the CS5 trial version?
I recently purchased Premiere Elements, but I did not deactivate it before installing Windows 7 on my PC. Would this interfere with the help menus for CS5?

I think the Adobe site was down for maintenance a few days ago. My CS5 Help menus are working fine today.

Adobe CS5 Production Premium vs. Adobe CS4 Production Premium

Hello:
I am currently a worker at a production studio and we are thinking about upgrading our system Adobe CS3 Production Premium to either Adobe CS4 Production Premium or Adobe CS5 Production Premium. Our company was at NAB convention in Las Vegas this year and were convinced that Adobe CS5 Production Premium was the way to go. However we come to find (after purchace) that Adobe CS5 Production Premium only runs on (and correct me if Im wrong) 64 bit. Now stuck with a system we cant use on our vista 32 bit I was wondering what are the beneifits between the two and if CS5 is really that great is it worth while to upgrade my computer systems. I am sure I am not the only one to have run into this problem. Any input or advice would be great.
Sincerely,
Really Confused

Look HERE for a quick summary of the new features in After Effects. I can personally attest to the power of the new rotobrush. If you do that kind of work, it will save you a ton of time. Rendering times are considerably faster and being able to RAM preview a 30 or 40 second clip all the way through at full res is finally a reality.
Look HERE for a summary of the new features in Premiere Pro. The major improvement here, in my opinion, is the ability to preview a multi-layer timeline with several effects in real time at full res without rendering.
I can't tell you if it's worth it to you to upgrade or not. All I can say is that I'm really happy with it, so far.

Where can I find the install page for CS5 Production Premium?

I need to reinstall my copy of CS5 Production Premium. Where can I find the install page for that?

Check your Adobe account online to see if there is a link to download from there.
Alternately, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Where can I download the template libraries for CS5 Production Premium

I have recently downloaded CS5 Production Premium but noticed that there are no default template libraries for things like Menu presets in Encore etc.
Can anyone tell me where I can download this file from, as when I asked Adobe telephone support they couldn't give me a specific address or file name.

I think you'll get much better answers asking in the particlar forum for the application that you're wanting templates for. To get to the forum home page where you can choose them look at the "breadcrumbs" near the top of this page.

64 bit version download for CS5 Production Premium

I am moving my applications from a 4-core PC to a 6-core PC for increased speed. In so doing, the 6-core will become my second computer with CS5.
Are the 64 bit versions of CS5 Production Premium not on the CS5 discs and were downloaded automatically later still available?

I am organizing all the information I need for a transfer of files and programs from my 4-core PC to my 6-core PC so I apologize if my questions sound trivial. I could tell the 64 bit version from the 32 bit version because the file included (64 bit) at the end of the name. If this is the case with the download program then that is simple.
I also have an additional concern regarding download time. When I tried to download CS5 Production Premium twice on the first 4-core PC, the download quit after a period of time. This can be a problem with Telco Internet. I had to order the discs as a result. I may be lucky with a new Airport Extreme router, due 28th of this month, and the 6-core PC combination. Do you have transfer using FTP or what do I do if I experience the same problem with my 6-core. Single programs such as Photoshop would not be a problem. That is why I asked my original question regarding the download of 64 bit versions that were missing on the discs and sent by download afterwards.

Re-installing cs5 production premium

Hiya
I bought a new computer window 7, 64 bits, which matchs the requirement for installing the cs5 produciton premium. I had it running perfectly fine at my old computer until the old computer was broken. First of all, i install ed the cs5 prodcution premuim in my new computer, it runs ok, but I when I using the ILLUSTRATOR, i couldn't use the PATHFINDER , it doesn't alow me to do any merge or trum, or any other function. So, I thought it might be I din't install it correctly, so I unstalled the whole program, and try to re-install it, however, as I try to install it, there was a little window come up says that I need re-start my computer, So I did as the computer say so . after I restarted the computer, then try to install the program again, the sample little window come up ask me the same question. and I tried a few times, still the same results. So now, I can't re-install the program at all.
After desperation of no program to use for my project, the new idea came up to my mind, I download the ILLUSTRATION CS6 trial from Adobe website, but still countered the same problem, while I was install the cs6, it asked me to re-start my computer, so i pressed the ignore buttun. and here comes the message on my computer
: 4 errors
PAYLOAD:(9E0AF030-AC6B-11E0-8837-0021AEA26C9)MICROSOFT VISUAL C++2010 RESITRIBUTABLE PACKAGE (X86)10.0.40219.1
ERROR:FAILED TO INSTALL MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE (86). PLEASE TRY INSTALLING IT BY DOUBLE CLICING ON THE EX.
ERRORl:DW050- MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE(X64) : INSTAL FAILED
So please advise me what should i do now. I need install my cs5 production premium suite
Many thanks
mengchen

And funny thing is the trial cs6 I have download has no function of pathfinder either, I am so confused!
I have been use the pathfinder in the past so many times from my older computer, it was perfectly fine.
And I also tried to open the file I created before, as I open the file, there was a little window came up says: font problem, the font in the file wasn't found in this program, do you still want to open this file?
My godness, it was oringinally created from Illustrator cs5 Only, how come the new installed illustrator doesn't work? Funny thing is, i bought the whole program was only for the sake of illustrator, and it's THE only program I know how to use. Now I can't use the pathfinder to merge the objects.
Please help me , I am getting so frustrated! And it took me so much time just to fingure out why it doesn't work.
MANY MANY THANKS IF YOU CAN HELP.

CS5 Production Premium - Student. Upgrade to CS5.5?

Thanks for reading all of this:
I recently purchased CS5 Production Premium Student Edition. Adobe sent me an email saying I'm eligible for a complimentary upgrade.
I sent in the request, and another email then said "When CS5.5 is available, we will notify you and it will ship."
Then CS5.5 came out, and I had no such email even after a month. So I went back to the complimentary upgrade email, and tried to send another request.
After clicking the link, the Adobe site said I haven't got any products eligible for a complimentary upgrade. Maybe that's because I already sent in a request.
I contacted customer support through the chat client, and after an hour of miscommunication, the Adobe representative sent in a ticket for me.
I now have CS5.5 Production Premium UPGRADE VERSION sitting in front on me.
There is an information panel on the box saying "Before opening, visit www.adobe.com/go/upgradeinfo "
It gives a link to the buying guide which says:
You own one of the following suite editions
Upgrade to Creative Suite 5.5 Production Premium
Creative Suite 5.x Design Premium, Design Standard, Web Premium, Production Premium, or Master Collection
US$399
Does this mean my Creative Suite 5 Production Premium STUDENT Edition is eligible?
Will I be able to use this Upgrade Version to install over the top of my Student Edition?

Yes, you should be fine. Student versions carry full upgrade rights.
Bob

Photoshop CS5 Extended NOT in CS5 Production Premium?

Hi!
A few days ago I purchased CS5 Production Premium. I already had Photoshop CS5 installed and registered on my PC. However, after installing Production Premium I still have Photoshop CS5, but not Extended. I checked again on the What's Is Production Premium page, and sure enough Photoshop Extended is listed right below "What's Inside" near the bottom of the page. I did not uninstall Photoshop prior to installation as I don't recall being told to anywhere.
Just for kicks I started the install process again and stopped to look at the programs being installed. Photoshop CS5 (64bit) is listed, not CS5 Extended. If I click on the Photoshop.exe icon that is in the either of the Adobe folders (rather than using the Start menu, just to be sure), one in the Program Files (x86) for the 32bit apps, and the other in the Program FIles for the 64bit apps, I still don't have Extended for either version.
I also noticed the modified dates of those Photoshop folders are from close to my original Photoshop CS5 installation date. Nothing was changed when I installed the Production Premium package.
Also, I was emailed four serial numbers (two are numeric only, the other two much longer and contain letters and numbers). However, during the install only one was ever entered. Besides Photoshop I've only tried Premier Pro, After Effects, and Illustrator and they all seem fine.
What should I do to get Extended working?

That did the trick! Thanks for the quick response.
Weird thing is that the Deacitvate option was greyed out on the 64bit version. I looked in the 32bit version and it was available there. I permanently deactivated it, exited Photoshop (32bit) to check the 64bit version again. This time a CS5 Production Premium window appeared with the option to install Photoshop CS5 Extended. I clicked install and Photoshop opened up almost immediately; all Extended options now available.

Upgrade CS5 Production Premium German to CS6 Production Premium English?

Hello,
I own CS5 Production Premium in the German version and would like to upgrade to CS6. Is it possible for me to upgrade to the English version?
If yes, how can I do this? Will it work to just go to the Adobe Online Shop and put:
I want to buy: Upgrade
I own: CS5 Production Premium
http://www.adobe.com/uk/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_s l_creativesuite6.html?start=10
Platform: Windows
Language: English
Delivery: Download
Or does this ONLY work if I own the English version?
Thanks for your help

If doing what you ask about ends up delivering the German version you can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
What you might try instead of using the web to place the order is to get the assistance of Adobe Support thru chat (or by telephone if you are within the calling region)
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

CS5 Production Premium causing problems with CS4 Production Premium

I have been using CS5 Production Premium alongside CS4 Production Premium for a while now. After Effects, PhotoShop & Illustrator work alright together (both CS4 & CS5 versions). My job actually necessitates me keeping both versions on my machine.
I had need to use both Premiere Pro CS4 and Encore CS4, and neither of the applications would initialize. The following is the error message from clicking the Premiere Pro CS4 application file.
I am uncertain what the application event log is or where it is located.
Over on Creative Cow's site, I posted a similar message in the forums, in which a user stated that I should not have CS4 and CS5 on the same partition of my drive.
I do have a secondary internal hard drive on which I could install one of the suites, however, I want to make sure that it is done properly and efficiently. I have seen some issues with uninstalling CS4 after installing CS5, so I wanted to ask for help before I simply begin to rip software off my PC (since After Effects and PhotoShop - which work - actually comprise 95% of my Adobe workload).
Any suggestions or guidance is appreciated. Also, which version (CS4 or CS5) would be better suited on the secondary drive?
Thank you in advance for your time and assistance.
Stephen Rutherford
Current System Configuration:
Intel i7 920 PC 2.67 GHz
Windows Vista Ultimate 64 Bit
12 GB DDR3 RAM
NVIDIA GeForceGTS 250 512MB DDR3
Adobe Production Premium CS5/CS4/CS3
3D Studio Max 2011/2010/2009

I am running CS4 Design Premium and Lion without any real issues. I can't guarantee it will be the same for you, but my experience has been good.

How many computers can I put CS5 Production Premium on?

How many computer can I put CS5 Production Premium on if I were to buy it for my company?

frome Adobes "End-user license agreements - FAQ" - http://kb2.adobe.com/cps/195/tn_19592.html
Can I use my software on two computers?
If you own, or are the primary user of, a single-user or volume license Adobe product that is installed on a computer at work, you can also install and use the software on one secondary computer of the same platform at home or on a portable computer. However, you may not run the software simultaneously on both the primary and secondary computers.
so the answer must be Yes :-)

Adobe CS5 production premium "doesn't" qualify for new Adobe cc membership discount, WHY?

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