Adobe CS5 upgrade questions

I am a freelance Mac Operator and I am looking to purchase a new Mac and upgrade my version of CS4 (Design Premium) to CS5.
Could anyone help with the following:
1. assuming that I do install it on my new Mac, will I need to have version 4 installed first and then make the upgrade?
2. as I am a freelancer I am often working out of different studios, I would often want to have the version 5 working on different computers (although I would, obviously, only be working on one version at any one time). Ideally I would like to have one version of CS5 installed on my main computer, but have a second version available on a different computer - with the proviso that I would only ever be working on one version of the software at one time - is this permitted?
3. subject to the answer in point 5 above: is there a maximum number of times I can install Creative Suite on backup computers?

1. No, but you will need the CS4 serial number in order to activate the software.
2. The EULA allow you to install and activate on two machines as long as you are the primary user of both and that only one machine at a time will be used.
3. You can deactivate the software on one machine and the activate it on another. There used to be a limit on this but that's been lifted.
BTW, if you haven't buought it already, Amazon has a decent deal on the CS4 to CS5 Design Premium upgrade. Save $20 and get free shipping: http://amzn.to/gMSGkI

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How can I download Adobe CS5 upgrade on a new computer.

I just bought a new computer and am trying to download Adobe CS5 upgrade. When installing it says I do not have a qualifying adobe product. I have a student version of Adobe CS2 premium which the installer also does not recognize the serial number.....pay all this money and can't even use it....

You are allowed on two activated copies. If you already have reached this limit you will need to deactivate one and then try it. If you old computer crashed it is still considered activated. If so you need to call customer service tomorrow and explain and they can reactivate.
Hope this helps get you up and running.

Running Photoshop CS3 & CS5 - upgrade questions

Hi all,
So I understand that you can run both photoshop extended CS3 and CS5 on the same system (not at the same time), but I would like to clarify a few things.
My boss purchsed CS3 extended, and we run it on two systems here at work. When he purchased CS3 he called Adobe and they gave him a second CD key to use on the second system. If we purchase the upgrade to Photoshop Extended CS5 (not creative suite), will it
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- will it require entering the CS3 CD key that each system uses, or will it just use the one already in use on the computer?

Andy from Oz wrote:
At the moment, 1 computer is 64-bit, and 1 is 32-bit. We may upgrade the second to 64-bit soon, which is running the second serial. Is there any way to check what it its? I'm guessing not...
What do you mean "check what it is"? You're looking to see what the serial number it was activated with is? Are you saying you've lost that number?
There's a serial number displayed in the Help - System Info dialog, but it's not one and the same as the one used to activate the software. Adobe themselves may have some transform they can run on that number, I don't know.
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CS4 to CS5 Upgrade Question

I bought a boxed version of Adobe Production Premium CS4 (new) through eBay (their Buy it Now thing) about 3 days before CS5 was released.
I'd like to take advantage of the free upgrade to Production Premium CS5, but I wasn't sure if the free upgrade is only for people who purchased the suite directly from Adobe or any purchase of the suite new from other vendors… ?
Also, if I can do the free upgrade, what do I need to provide Adobe to make it happen?
Thanks,
Michael

You can purchase through other vendors but they have to be authorized resellers. http://bit.ly/9xYI9p So I'm not sure if that would qualify in this case.
You do have to go through Adobe to get the upgrade. Your best bet is to contact Adobe Customer Service directly via email, phone, or chat, and ask them about your situation.
We did an extensive post about this if you need more info.
http://prodesigntools.com/grace-period-free-upgrades-cs5.html

CS5 Upgrade question

Can I use my CS4 for Windows as a base for an upgrade to CS5 and switch it to a Mac version?

Thanks Bob ..
I spoke to one of the sales agents and they didn't mention having to remove or destroy the
old copy - in fact they said that some people keep CS3/CS4/CS5 installed so they can go back to old projects.
I'm hoping this is true, because to upgrade from the single product we own on windows and keep the MAC CS4 versionuseable doubles the upgrade cost and makes it too pricey.. I wonder if Adobe would rather sell a £500 upgrade licence than none at all ?

Adobe Acrbat Upgrade Question

I have Adobe Acobat 7 Professional. How can I upgrade to the latest XI Professional?
Any help will be appricated.

No you would need to have Acrobat 8 or later to qualify for the upgrade pricing. You can find details at http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html.

How to install Adobe Photoshop CS5 upgrade to Lion 10.7 if I have Adobe Photoshop CS2?

I recently upgraded to a new Macboook Pro and with that upgrade am using Lion version 10.7. On my previous MBP I had Snow Leopard installed. Also had Adobe Photoshop and Illustrator CS2 installed on that and then later upgraded to CS5 on that machine. Now with Lion I am unable to do that. I aware of the technical hurdle.....Lion does not support Rosetta or PowerPC applications and therefore I cannot load CS2 on there initially and then upgrade to CS5. So does this mean that I am screwed unless I buy a full version of Photoshop and Illustrator CS5 to put on Lion? Or is there a workaround?
I still have the old MBP so I could migrate all the files from the old computer to the new computer. Short of that is there any other workaround? If I gave the serial numbers of CS2 and the CS5 upgrade to a rep at Adobe could they unlock CS5 for me so that I can download it to my new MBP?
On another note does anyone think about backward compatibility anymore? Has Apple totally lost its mind? And will Adobe cash in on this opportunity? Is it too much to ask for a representative from Adobe to get back to you after posting your callback number? Customer service does not exist.....its is unprofitable to actually "serve" customer because a customer is a tool to be exploited as are all resources in a corporation.
This is American corporatism at its finest. You have a software monopoly with Adobe on one hand along with a computer manufacture that is not competent enough to produce a backward compatible operating system. If these companies operated for the consumers benefit they would be out of business.
There is no way I'm paying for a new version of the Adobe software. Surely someone can understand my frustration and that this frustration is be being echoed by hundreds of users. But apparently we are stupid right? We are stupid because we just want to be able to smoothly transfer stuff that we have paid so much for to a new operating system but cannot. And thats because on a whim it all changes.

Shaidipur when you install Photoshop CS 5 it will request your qualifying serial number. Assuming you purchased the proper update simply type in your Photoshop CS2 serial number.
In regards to compatability I believe their is a maximize compatibility option within Photoshop. For further details I would recommend posting your question into the Photoshop forum.

I currently own adobe cs5, why don't I qualify to upgrade to cc?

I currently own adobe cs5 design standard. I recently switched from PC to MAC as well. Today I tried logging in to my adobe account from both my new MAC and my old PC. And when I signed into my account and the website checked to see if I qualified for an upgrade it said "You don't qualify for this promotional offer. Please visit our plans page to browse our list of other offerings." I am new to all of this so it may be a stupid question. But does anyone have insight into what is happening and why I can't get the discounted upgrade? Thanks!

why I can't get the discounted upgrade?
Terms and conditions
"This offer is not available to Education, OEM, or volume licensing customers."
Do any of those apply to you?

Would Adobe Photoshop CS5 upgrade work to upgrade from CS3?

Would Adobe Photoshop CS5 upgrade work to upgrade from CS3?

Please don't kill the messenger. You are not addressing Adobe here.
Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.

Question about CS5 Upgrade from CS3

Hi everyone,
I have Adobe CS3 and want to upgrade to CS5. I noticed Staples are selling the CS5 upgrade version for a decent price.
But it doesn't state if it's for CS4 or CS3/CS2. I contacted them, but they said they are both the same.... but I don't know if I can believe them.
Is the upgrade version for CS4 and CS3/CS2 the same thing in retail outlets? (i.e. you can enter in a CS4, CS3, and CS2 serial number for the same disc or is there separate products for each previous version - i.e. CS4 upgrade is different than a CS3 upgrade?)
I noticed when you buy it from the Adobe Store or even other sites like Newegg, they are marked as 'CS4 Upgrade' and 'CS3/CS2 Upgrade'... but on Staples its only 'Upgrade' and they told me it 'probably works for CS3 as well'.
Link to product on Staples site: http://www.staples.ca/ENG/Catalog/cat_sku.asp?CatIds=&webid=885931&affixedcode=WWhttp://www.staples.ca/ENG/Catalog/cat_sku.asp?webid=885938&CatIds=&AffixedCode=WW
Your help is greatly appeciated!
Thanks!
J

The upgrades are different in that they require different serial numbers for the upgrade. I don't believe you can use the CS 4 upgrade if you only have CS3. Call Customer Service to get an official response.

Examples of Output Files in Adobe CS5.5 - Todd Kopriva Disk Optimization Question

Hello Todd Kopriva
Your video on Disk Drive Optimization is excellent. I went out to purchase (2) Raid-5 (8 TB) units. I had a question regarding Read Files going to one Disk and Output Files going to another. Can you give some examples of what type of Output Files you are talking about. Iam fairly new to Adobe CS5.5 Production Premium. I am presently usiung Premiere and Encore as well as After Effects. I just want to make sure as to what files will be going tomy Output Raid Drive. I am thinking that one of them may the file created when you export out of Premiere wo Media Encoder.
Thanks for the help and keep up the Tutorials.
Thanks,
Steve
PS: I missed your Free FAQ Video and cannot seem to find it. If you or anyone knows, please let me know where I can view it etc.

> By the way, is there a link to you FAQ video that you made?
There are links to a couple of video series that I made at the top of the FAQ forum:
http://forums.adobe.com/community/premiere/faq_list?view=overview

Adobe CS5 MC Win to Adobe CS5 MC Mac Upgrade

Hi,
Firstly, I am in India.
I asked this on chat with customer service they asked me to contact reseller regarding product swap for this, but when I contacted one listed they said that its not possible as Adobe CS5 isn't available anymore and only CS5.5 is + they don't know if cross-os upgrade is actually possible, but since I got new macbook pro due to (better backup feature and iOS development etc) I want to get my Adobe Master Collection from my old PC to new Macbook pro and I don't wanted to go for cs5.5 due to money issue(I would sit tight for cs6). I even contacted few other resellers and distributors it seems they are not quiet interested in this deal (passing from one person to another). What should I do?.
Thanks in prior for help.
Dhawal

I made another post regarding this and other issue I got due to this issue that is 'upgrading to cs5.5 first' I got that one resolved and after 3 weeks I get that product + a two week of searching around and asking resellers if they are interested in selling one. Adobe's India head alteready made contact with me regarding this issue.
For first issue that is switing to mac, I followed Bob's advice temporarly and got creative suite on bootcamp so that I can start working on projects. Meanwhile I am in middle of a project so I can't sign LOD and not use software for a week or two (might take longer since 1 week is wait time in US). I will sign LOD in next 3 weeks most probably and wait for mac version.

Adobe CS5 in Snow Leopard (upgrading from Leopard)

I've heard that there can be a lot of problems with your Adobe CS5 programs (InDesign, Photoshop, Illustrator) when you're upgrading to Snow Leopard from Leopard. Does anyone know something about this, and can one consider it 'safe' to upgrade regarding the use of those CS5 programs?
Many thanks.

Uhhh... No problems to report of of CS5 in Snow Leopard... I have not upgraded my Macs so I may have skewed results. I archive my home folder to my external drive, and then erase the disk and install the new Mac OS.
I will say that Photoshop and Bridge are my favorite applications to use for my panorama photography! It's a dream!

Can Adobe Photoshop CS5 upgrade be used on 2 computers or just 1?

Can Adobe Photoshop CS5 upgrade be used on 2 computers or just 1?

You can have it installed on 2 machines but you can use only one at a time (laptop/desktop, home/work).
Nancy O.

Simple upgrade question : CS3 to CS5

Which serial number do i pop into the box?...okokok, I'm overtired, maybe this is obvious...
Do I use the one that came on the CS5 upgrade package?...will that read my last version of photoshop and just install?...
Do I use the SN that came on my upgrade version of CS3?...
thanks
M
ps...I'm just trying to avoid the upgrade mini-nightmare I had when I installed CS3...an hour on the phone with people in india, one who had no clue what she was talking about, heavy accents leading to even more difficult communication...I really don't want to go through that again...

Hi,
Do you mean you are trying to upgrade from CS3 to CS5???
1> yes you can upgrade
2> if you have CS5 upgrade cop, in order to install you need to have obviously CS5 Srial Number + CS3 Serial Number and while installing CS5 that will take you to upgrade check as soon as you enter CS5 Serial Number. if you do not have CS3 serial number then you will have to contact Adobe for unlocking your CS5.
Hope this helps..!

Adobe CS5 upgrade questions

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