Adobe cs6 upgrade and adobe support

I purchased Adobe 5.5 Creative Suite in April 2012. I was supposed to get a free upgrade to cs6. How do I do this?
Also the program came with no books or support and I am totally lost. What is the best way to familiarize myself with the program and be able to use it. I used to work with photoshop 6, and Illustrator and these new updated programs are totally different.

What is the best way to familiarize myself with the program and be able to use it. I used to work with photoshop 6, and Illustrator and these new updated programs are totally different.
Read the help and search the web. There's tons of tutorials out there for each and every of the programs. To claim your free upgrade contact support. If at the time of purchasing Cs5.5 you were elligible, they can sort things out.
Mylenium

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Upgrade and language support

I've tried ringing the Adobe line but it seems that no-one is there.
How much will it cost to upgrade to the Cloud from CS5.5 for three users. Plus does the new InDesign support Japanese and Arabic languages? If not, do we have to download different versions of InDesign to accommodate these languages and what cost will this incur? Many thanks.

Hi Recidual ,
Welcome To The Forums
I would like to inform you that InDesign Supports Japanese and Arabic language.
Promotional pricing for existing CS3–CS6 and Creative Cloud for teams customers applies to up to the first two years of membership. Offer ends February 28, 2014.
Requires Adobe Creative Suite 3 or later serial number
Requires annual commitment with monthly billing; team price is per user monthly ( $39.99/pm)
Promotional pricing for existing Adobe Creative Suite customers applies to the first year of creative Cloud membership. Limited-time offer.*
Requires annual commitment; billed monthly: Creative Cloud membership price is per user monthly ( $29.99/pm )
For more pricing detials please refer to http://www.adobe.com/products/creativecloud/buying-guide.html.
Thanks!
Eshant

CS5 to CS6 upgrade and creative cloud pricing

I dont understand adobe's logic with pricing of upgrades compared to the cloud.
I bought the cs5 master collection upgrade from a single suit at least in part because I assumed each subsequent upgrade would be about $800. I skipped cs5.5 because it
a) it was priced as a whole version number upgrade
b) my core apps werent updated.
Now I come to upgrade to CS6 and find that I have to pay again for a single suit upgrade. There is no upgrade path from CS5 master to CS6 master. That is a rip off to start.
I also find that even paying the full price on yearly contract its far cheaper to go with the cloud over the expected lifetime of the product: over 2 years its $1200. The upgrade path I have available is around $1500.
How does that make the upgrade viable?
And finally having to post this here because there is no formal route to contact adobe sales via email. If anyone can provide one i'd be obliged.

I have had Adobe software for a long long time, and I decided to drop my perpetual licenses for the Creative Cloud. I upgrade every version anyway (more or less) so it's not a big deal for me price wise.
I also use more than just the Production suite software (Acrobat and Dreamweaver) so Creative Cloud sort of consolidates all of that.
My current experience is...the Creative Cloud is a work in progress. There are still features that aren't there yet, like the Creative Cloud desktop app, and some other functionality that's all coming sometime later this summer or this year. The online storage is nice. The website hosting is nice too (although I haven't quite got it working yet).
I do have access to other programs I didn't have before like InDesign and Fireworks, so I've found those interesting to toy around with. Over the years I'd occasionally get an InDesign layout from someone and be unable to do anything with it, so that does solve a rare problem for me as well.
I'd say if you qualify for the discount pricing (which means you're either a student/teacher/edu subscriber, or own an existing CS3, CS4 or CS5 suite) then the $29/month is awesome. Just do it. If you're looking at the $49/month price, maybe not so much.
If you are only an infrequent creative type and only do video/image/print projects occasionally, go with the month-to-month plan and you don't have to worry about getting stuck on the long term, and you only pay for the software whenever you need it.

Photoshop CS6 upgrade and Windows Vista

I own Photoshop CS5 and Windows Vista Home Premium 32-bit platform. Can I upgrade to CS6 ? Your upgrade ad and recent published info says that only platforms using Windows XP or Windows 7 are upgradable. What happened to Windows Vista ?

It works on Vista, even if it is not officialyl supported. Just be prepared that things like OpenGL support, tablet drivers etc. may act funny and some features may not work at all.
Mylenium

Help needed to get my free CS6 upgrade

Hi fellow Photoshop users, I like others made the forced late 2011 CS4 to CS5 upgrade. Now I have seen where Adobe revised their policy about upgrading qualifications. I feel that I am warranted a free upgrade to CS6 because I was informed it was manditory at the time. Please reply back with stratgey to get Adobe to comply. I have opened support cases only to have Adobe close the cases without any reason or information. Thanks!

I am really disappointed in how Adobe handled the upgrades for the CS6 Photoshop. It is all really unfair... and I do really feel "coerced"
I was told 5 weeks or so ago that I could not upgrade from CS4 to CS6 without upgrading first to CS5. NOT in 2011... just a few weeks ago.
I knew I wanted CS6 as I had purchased the CS4 Masters Collection a couple of years back.(for thousands of dollars)
So...in order to upgrade I purchased a legal boxed CS5 upgrade disc on Amazon for $179. But when I tried to upgrade I it would not take because I was upgrading from a Collection. I hadn't realized that I would need to purchase a CS5 Collection upgrade. I hardly ever used ANY of the other programs outside of Dreamweaver and I really didn't need any Dreamweaver updates for what I do. But I went ahead and bought a smaller Collection CS5 upgrade that included both Photoshop and Dreamweaver as well as a couple of other programs that I will probably never even open, for $519.00!!!
Luckily I knew a friend who was also using CS4 and he said he would buy the Photoshop CS5 upgrade from me for $150. I wasn't happy to lose the $29 plus shipping but such is life. A week later, my friend called and said he hadn't installed the upgrade and that NOW...because of a uproar among Photoshop CS4 users, Adobe was allowing a straight CS4 to CS6 upgrade and that he would return my disc to me. :-(
So now I have spent some $698 dollars and I still only have a trial version of CS6 and and a legal CS4>CS5 upgrade disc that nobody wants or needs anymore.
Today my CS6 Trial expired. I do like it and I want it, but I have already put out a considerable sum of money trying to get it. I have been putting off dealing with this because it is surely a total PIA... I really feel I have been ripped-off on this.
Now it looks like I am supposed to put out another $199 to upgrade my CS5 to CS6... So ultimately I would be paying $897 to upgrade to Photoshop CS6... the ONLY program I really wanted to upgrade to begin with. (actually probably more because they will probably want me to freaking upgrade to a CS6 Collection update for another outrageous amount... )
I am surprised that Adobe would treat long time customers so poorly... as Mylenium suggest they should... and Sidney Brock says has occurred.

Acrobat X Pro won't open not long after CS6 upgrade

I upgraded to CS6 from CS4 just before the new year. I have been having problems with my computer being slow and noticed after installation that the 2 previous versions I had were still installed (silly me thought upgrades would just override these haha). So i googled to see if i could uninstall them without it affecting the CS6 upgrade and it seemed i could. So i did. Everything seems to have been working ok with the exception of my psd and indd files icons no longer show - the files appear corrupted however they open fine.
This morning when i opened Acrobat, it opened the file then suddenly closed without explaination or error. I have not been able to open it since. I have restared 4 times (as this usually helps when a program will not open) as well as stopped the acrotray.exe from running on startup. When i googled this problem it appears I am not the only one who has experienced this difficulty. Does anyone have anything that has worked for them?

Hi MSITSLAN,
The fix for this issue has already been rolled out via AAM update. Please launch Adobe Application Manager on your machine and update it. If you have already tried Solution 3 provided by Deepak and have updated AAM, this issue shouldn't come again. Alternatively, try Solution 2 and get rid of this issue quickly and permanently.
This hotfix was released in late October after we found out that most of our users were re-installing the application using DVD and were'nt able to update it. So we decided to provide it seperately. If you download and install CS6 from Adobe.com, the latest version of AAM is installed and that doesn't show this issue.
I suggest you to try Solution 2 and check if Exit Code 0 appears as a result. Do this on both the machines that you have. After applying the hotfix, if Acrobat is launched properly then you don't have to keep your fingers crossed for 30days.
Kindly feel free to post back the results.
~Sandeep V.

CS6 Upgrade Obtained; Time Limit To Install? Moving To Different PC A Little Later?

Hi,
I just wanted to ask a few questions about my CS6 "technology guarantee" upgrade for my Student copy of CS5.5 (which I bought in May of this year).
I registered my CS5.5 serial number, but have not installed it. I applied for the CS6 upgrade, and CS6 is showing as availible in my "My Orders" on my account. So if I may ask
1) Has my serial number been fully transferred to CS6? As in, I have the DVD for CS5.5 but now do I effectively own CS6 and can download it now and in the future accordingly? In other words, is CS6 fully mine as if I bought it directly?
2)Is there a time limit for me to download or activate CS6? (There was a time limit if August 5th given to me with my pruchase for the end of claims, but have I now claimed it even if not downlaoding and installing?)
3)I am planning on buying a new computer, but unsure as to when. It may turn out that I will install CS6 on my current PC and end up a few weeks later needing to move it to my new PC. Woudl this cause any problems, given the "upgrade" status and the fact I would have installed for the first time shortly before ? (If that makes sense).
Thansk so much for your help.

Dear Jeff. Thank you so much for the helpful, and quick, reply. It's great news I can have CS6 on my laptop and future desktop. Could I just clarify something and ask one more question? I would just like to be super clear.
Under my "Recent Orders" in my Adobe account, it says "Adobe Creative Suite 6 Design Standard - Upgrade, Windows, English, Download" "Quantity 1" and there is a different serial number (to CS 5.5) as you said. I have the "receipt" too, with "US $275.00" as the price and "US $0" as the "Grand Total".
1) So this therefore means my complimentary upgrade has been accepted, and basically I now own CS6 Standard as if I had bought the boxed version?
2) Also can I just check; I plan to backup the download once it's complete, but judt in case of some drive failure issue in the future, will I be able to redownload CS6 again? I guess I can just download the trial version and use my serial number to unlock it in this case?
Once again, thanks so much for your time.

CS6 Upgrade Now Denied to the Annuity Averse

I was told lat year by CDW I could buy a CS6 upgrade forever. Today, Cyber Monday 2014 I am told that upgrade ended the first of October. How can I get a dependable, physical CS6 upgrade and not comply/conform to a monthly annuity

You can buy it from Adobe here: Creative Suite 6. Click on "BUY", and then select upgrade ($199.00 from CS5/5.5) for the standard version.

Adobe support saying my CS3 License is no longer valid for CS6 Upgrade

Hi,
I need some real, tangible help here. I've been on the phone and chat with Adobe support, which has been terrible. I purchased Adobe Photoshop CS6 Upgrade under the big promotion last year to upgrade from CS3. I am a valid owner of the CS3 Master Collection and purchased the CS6 upgrade straight from the Adobe website. I've been able to use the CS6 product fine until now.
Now, the support reps are telling me that my CS3 is not a valid upgrade product!!! Seriously??? Most of them are not even aware Adobe had the promotion. I'm just trying to transfer the license to another account, and just want the job done.
Help!!
Thanks!
David

Hi David, you say you were able to upgrade from a suite to an individual product?
Not sure how, because Adobe says that's not possible to do – see:
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
If so, then what they say may be true and that could affect your eligibility to transfer the product.
As for solutions, it's no longer possible to upgrade from CS3 to CS6, but it is still possible to upgrade from CS3 to CC.

I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be

I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be told the Support Advisor no longer exists!! A blind loop. I need to have Photoshop CS6 installed...what do I do from here??

The CC Cleaner Tool assumes the Akamai Download Manager is activated and it has not. It seems to be the missing file that triggers the error message. \in a previous re-install I was prompted to download & install the Akamai Download Manger, but not this time. Is there somewhere on the Adobe website that I can download it??

I'm attempting to install cs6 and after hitting install the following message appeared: installer failed to initialize. please download adobe support advisor to detect the problem. well that has been discontinued...

i'm attempting to install cs6 and after hitting install the following message appeared: installer failed to initialize. please download adobe support advisor to detect the problem. well that has been discontinued...

rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit OS: Program Files x86\Common Files\Adobe\OOBE
32 bit OS: Program Files \Common Files\Adobe\OOBE

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with inst

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation . " What do I do?

yes, I did that with helping message 3, I'd remove Cs6 only, but it did not help. The message "Failed to initialize the setup program. To identify the problem, download the program Adobe Support Advisor" repeat again =(

From When Adobe CS3, CS4, Cs5, CS5.5 and CS6 will loose activation support like cs and cs2

From When Adobe CS3, CS4, Cs5, CS5.5 and CS6 will loose activation support like cs and cs2

Nobody can tell you that. CS2 activation was turned off because of bugs in the software that made it too difficult to maintain. so far no such thing has been the case with the otehr versions. Either way, if and when that time comes surely Adobe will let you know and provide a solution...
Mylenium

IMAC's Top graphics card frustration - Cheap and no support for Adobe Mercury Playpack Engine GPU Acceleration?

If anyone has a solution for getting the Mecury Playpack Engine GPU acceleration to work with Premiere Pro CS6 on an iMAC 2011, please let me know. Like I wonder if you could Thunderbolt an External graphics card somehow? Or is an upgrade possible? Ahh...not worth the risk.
Please, if you have a solution for me, let me know. Otherwise I find it pretty frustrating that I purchased a top-end iMAC, fully maxed-out in every way possible, and that the iMac doesn't support Adobe Premiere's Mercury Playback Engine GPU acceleration. Also, an old USB 2.0 Hub and thus the built-in SD card reader is slow. If you have SD cards with 95MB/s Transfer, Read and Write speeds, the iMAC will only transfer at around 30MB/s if you're lucky. Technically 480Mbs which is around 50MB/s but I haven't seen those speeds.
I figured this could at least be circumvented with a Thunderbolt SD card reader or a Thunderbolt to USB 3.0 adapter but of course no such thing exists.
Well, nothing with a reasonable price tag. This all might seem trivial to some but when you're uploading 24 hours of HD video footage from a 128GB SDXC card, the speed makes a big difference.
And come on, no BluRay support? Ridiculous. I get the politics of why but still, just ridiculous. It would be nice to be able to burn a BluRay to watch in my home theater system. There are other methods but BluRay is convenient and great for backing up large Video Files. Unfortunately BluRay looks like it's not going to make it. Maybe cable distribution companies will increase their Internet upload speeds one day and I can just store everything in the cloud and watch full length movies(that I've created) on Vimeo.
Anyways, I went and took a look at the hardware Apple stuffed inside my fancy (3.4 Ghz i7, 16GB 1333 DDR3, 2GB AMD 6970M, 256 GB SSD Internal and 2TB 7200 Internal) machine and it appears to be pretty middle of the range stuff. It's an iMAC, not a Mac Pro so why am I griping? Because my 2009 PC(which I tricked out over the last two years) is faster and does support the Mercury Playback Engine. I spent $2100 total on this PC which includes all my upgrades. I spent around $3300 on the iMAC. I feel ripped off.
Yes, I do love my iMAC on multiple levels but had I known my dated 2009 PC would render video projects faster, I would have gone with a MAC Pro or just a new PC. It seems that Mac is moving completely away from making high-end computers for niche markets(video editing) and focusing on their tiny laptops, IPADS and IPhones for the masses. Obviously smart from a capitalistic perspective(at present at least) but very frustrating for some.
I was actually told to purchase a MAC for video editing. I've been a PC guy for 15 years. I went with the iMAC because I had read many good things about it(probably just Apple propaganda) and also the MAC PRO was to be discontinued. Also the MAC Pro would have been triple the cost for what didn't seem like a whole lot more.
It's one's thing to prepackage a computer with inferior hardware(the iMAC I have is fast for most things and more than enough for 99% of the population) but to not allow us to pop open the computer and make a quit upgrade to the machine is what really makes me feel like I'm using a computer built for Grannies. I mean there is a reason my mother loves iMacs and Iphones. Amazing that I was able to upgrade my memory from 4 to 16GB but I've heard Apple has even done away with that. I get why they do it. Apple Warranty, Apple Care issues, Profit and World Domination: Apple wants a monopoly on everything.
Was great to see Adobe bounce back after the whole Flash/HTML5 thing and knock Final Cut Pro off the face of the Earth for good. People are still buying it b/c of the brand name but Final Cut is done. David Fincher used Adobe's Workflow for everything when he made The Girl with The Dragon Tattoo. Hollywood is making the shift and the world will follow. The Adobe Workflow has finally come together and there is just no way Apple can compete with Adobe Creative Cloud and an Engine that can just swap from Premiere to After Effects to Prelude to SpeedGrade to Photoshop to Story with speed for $29 bucks a month(or $49 for some). Apple better start supporting Adobe's Mercury Engine or they may have a problem. And if you're using Final Cut X, you're severely handicapping yourself. Problem is that people don't want to take the time to learn Adobe's products(steep learning curve for sure) which is where Apple's Granny software, and perhaps computers, comes in to play. Arnold Schwarzenegger once said "Milk is for babies, Real Men Drink Beer". I'm beginning to think that "Mac's are for Grannies, Real Men Use Adobe and PCs".
The major problem with Apple is you're forced to use Apple. Not sure but history has proven that people don't like to be forced into anything. Autocracies don't work. These systems eventually topple, even in the corporate world.
Amazon.com, now that's the company to emulate. What an amazing machine!
I've read that Apple may even discontinue the iMAC after 2013. Who knows?
If anyone has a solution for getting the Mecury Playpack Engine GPU acceleration to work with Premiere Pro CS6 on an iMAC 2011, please let me know. Like I wonder if you could Thunderbolt an External graphics card somehow? Or is an upgrade possible? Ahh...not worth the risk.
1) Graphcis Card - AMD Radeon HD 6970M 2048 MB (6990 would have been better or something from NVIDIA.
2) USB 2.0 Hub with only 480 Mb/sec
3) Seagate Baracude SATA I 7200 RPM drive with 3GB/s transfer rate and only a 32 GB Cach. It's ok. I would have expected at least a Western Digital Caviar Black 2 TB SATA III 7200 RPM 64 MB or the Velociraptor at 10,000RPM.
4)APPLE SSD TS256C Flash Drive. As you can see, it doesn't stack up so well against other SSD Drive.
Just average. http://www.harddrivebenchmark.net/hdd_lookup.phphdd=APPLE+SSD+TS256C

Whining and ranting about how iMacs can't do this or iMacs/orMacs can't do that is not going to get you a lot of help here.
Your "I love my MAC" is typical of the ever ubiquitous PC whiner.
If your video work needs were that computer intensive and critical , you should've done some online research and you should have budgeted for a Mac Pro.
Mac Pros are completely expandable and upgradeable unlike the iMac.
Mac Pros have much more faster and more CPU cores than the iMac line.
iMac line is limited to CPUs with 8 cores. The Mac Pros, I believe, are up to 16 core CPUs, now.
The Mac Pros can have their GPU upgraded and you even add/expand to use specialty audio/video cards.
Mac Pros are the defacto standard for real video work.
iMacs, even the high end model, is not really designed to do really heavy and intensive video work.
iMacs do do video creation and editing. Just not on the level that is needed from a more "Pro" computer.
It seems to me you are asking your iMac to do more than it was originally designed for, in terms of professional video editing.
You get a lot more out of a Mac Pro than an iMac for any real serious video, CGI or animation work.
You just didn't want to spend that much cash on one.
iMacs are not user upgradeable or friendly to user upgrades at all!!!
If you purchased a Mac Pro, you could've had that better, faster HD, better faster SSDs.
That said, I can offer no real help to but because of the nature of your post and the fact you just simply annoyed me, I feel some advice and explanations are in order
First off, you picked Adobe video editing software suite as your video creation software on the Mac. It's no secret to long-time video content creators on the Mac that Adobe products, especially those for video creation and editing are very user unfriendly on the Mac. Even though Macs are supported from Adobe, Adobe for a long time has treated the Mac and Mac users as second class citizens.
Before purchasing and installing Adobe Premiere, did you even check Adobe's site for the preferred system hardware and software requirements? Hmmm?
This is why you should KNOW what software you are going to be running on a computer first then research what computer make and model will run said software.
That's why Apple has its own apps like Aoerture, Logic and Final Cut.
Despite your ignorance in this matter, Final Cut Pro X is alive and doing well, thank you, and using this software on your iMac would kick Adobe Premier in the you know whats.
Final Cut Pro X is a complete video solution for and completely designed around the Mac.
Why are you using USB 2.0 connections for video work when you have a perfectly good FireWire 800 connection.
In case you are not aware, FireWire 800 is called so because it has a max throughput of 800 Mbps.
Your 2011 iMac can take up to 32 GBs of RAM. Not just 16 GBs.
This changed when the 2010 model iMacs came out.
Blu-ray? I believe you can buy external Blu-ray writers that work with Mac using said FW800 connection.
So you cite one movie and one videographer using Adobe Premier for your premise that Final Cut is dead in Hollywood?
Your argument that Apple locks you into everything in their world can be countered by saying Windows and Windows PCs lock you into the Windows world. What's your point?
Apple is not discontinuing their computers platforms any time soon.
All you are regurgitating is rumor. Probably from all of the PC crowd.
iMacs and professional desktop Macs are not going anywhere.
Currently, Apple is the only desktop/laptop computer maker that is still making a profit on their Macs and increasing their market share percentages for the last 5 years during which the PC market has continually slumped/dropped in its market share.

Help! bulk license photoshop 7.0 with Cs3 upgrade won't work when reinstalling - Adobe support can't help

I've installed/reinstalled CS3 (upgrade over Photoshop7) a few times since 2007 when I've upgraded my pc - from the first install I had to contact their Aussie 1800 number because the Photoshop disk was a bulk license version and it didn't like the key when CS3 did an upgrade check. Spent over an hour today on a chat with Adobe and they will no longer help me as they aren't trained on PS 7 or CS3. ANY HELP would be appreciated

If your products are registered with Adobe, they can unlock CS3. It's called a "challenge code".
Apparently, Adobe has a challenge code system. So, if you have the old serial number from the upgrade and you call customer support. Customer support has a challenge code procedure where they give you a code that overrides the problem. Unfortunately, it took me 5 calls to customer support before I found someone who knew how to do it. The key term is "Challenge Code"
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Important: We can unlock your serial number after we first verify that you qualify for the upgrade. When you contact us, be at your computer to complete the following upgrade verification workflow.
Register your product.
Contact us. You'll complete the next steps with a staff member.
Do one of the following in the Serial Number Upgrade screen:
Windows: Press Ctrl+Shift and then double-click.
Mac OS: Press Command+Shift and then double-click.
The Upgrade Code window appears.
Read the Challenge Code to the support staff member.
Enter the Support Code (that Adobe Support provides) into the Support Code field, and then click Next.
Gene

Adobe cs6 upgrade and adobe support

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