Adobe CS6 valid serial number downgraded to tryout

I have a valid serial number copy of Adobe CS6 Master Collection. I am the original owner of the software. I was given the copy from my university. Each student was given their own copy of the software and for the past 2 years. I haven't had any problems. Tonight when I logged into Adobe Illustrator. I was asked to enter my serial number and when I enter it. I was told that my serial number wasn't valid and all my Adobe Software was downgraded to Tryout.

Hi there
Certain licenses supplied by universities expire after a certain period of time which appears to be the case here.  You should contact your university to find out what options are available to you.
Kind regards
Bev

Similar Messages

  • Just purchased an upgrade from CS5.5 to CS6 : "valid serial number but no eligible product has been detected"... Any ideas?

    Hi,
    just purchased finally the upgrade for CS6 from CS5.5 Design Premium. I have a BIG problem. When I run the installation file, I put the serial for the upgrade => OK, then I have this message : "valid serial number but no eligible product has been detected", and asks me to put a serial of my actual version. I choose "Design Premium CS 5.5" with the good serial number and then I have this message : "the serial number did not match with a eligible product. Please enter an other serial"... Any ideas???
    Thank you and sorry for my bad english.

    Yes, I was sure about this, but their offices are closed now, so I tryed to see if somebody have an idea Thank you for your reply.

  • New CS6 on disk for Mac will not take my valid serial number; do I need to register the product before it will accept serial number and load on my Mac Book Pro?

    New CS6 on disk for Mac will not take my valid serial number; do I need to register the product before it will accept serial number and load on my Mac Book Pro?

    Hi Erwin,
    Please go through the below forum link and check.
    https://forums.adobe.com/thread/1079210
    Regards,
    Anand

  • Valid serial number of CS6 not accepted online

    Hi
    CS6 is running on my PC with a valid Serial Number which I used during installation and which I still have in print. When I now try to register this product with said serial number, system always says 'enter valid serial number'. Very strange, as product is running smoothly already with that serial number. How come I cannot register it online? Is it because it's a few years old?
    Thx!

    Found it... Adobe site states, that trial versions of CS6 are no longer available and instead I could download trial version of CC. But that's not much of a help, when I only have a licence for CS6....

  • Failure to register Adobe Photoshop in myAdobe account. Error message states enter a valid Serial Number

    Hi,
    I have a licensed copy of Adobe Photoshop CS6 Extended, it is okay when I enter the serial number in the application but when I try to register it online with it comes up with an error message "enter a valid serial number"?

    Hi Ashutosh,
    I am talking about registering the product in MyAdobe not the application. The application accepts the serial number, however, online registration is not accepted. The myAdobe ID is [email protected] and the serial number is [serial number removed]. I have 2 adobe IDs how can I transfer the applications from one ID to my preferred ID and have the [email protected] ID removed? Sorry for the two questions.
    [Mod note - serial number removed.]

  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

    After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is download the qualifying product which I purchased just a year ago?  Any help will be greatly appreciated.

    I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes.  Thank you for your response. I'm all good now.

  • I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I had Adobe Acrobat Serial loaded before The hard drive crashed on my old PC.  I have tried to download Acrobat 9 on my new PC, but always get the message "This is not a valid serial number".  I had Adobe 9 Standard on the old.  But what downloads from th

    I had Adobe Acrobat Serial loaded before the hard drive crashed on my old PC.  I have tried to download Acrobat 9 on my new PC, but always get the message “This is not a valid serial number”.
    I had Adobe 9 Standard on the old.  But what downloads from the page http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html is Adobe 9 Pro.  Perhaps this Pro version is the problem. 
    Anyway, can you point me to a way to install Adobe on my new PC?

    You can try Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools.

  • I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

    I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

    Adobe Acrobat 8.0
    standalone version
    Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use.

  • I am installing CS6, for the first time, on a Mac, from a CD.  I have a valid serial number that I just obtained.  When I enter the serial number, it is not validated and I cannot continue.

    I am installing CS6, for the first time, on a Mac, from a CD.  I have a valid serial number that I just obtained.  When I enter the serial number, it is not validated and I cannot continue.

    Error "The serial number is not valid for this product" | Creative Suite

  • Attempting to install Adobe Acrobat 7 installer isn't recognizing my product serial number as a valid serial number.  I tried entering it with and without the dashes and neither methods work.  What should I do now?

    I bought a new computer and I'm attempting to install my older Adobe products that I still use, Adobe Acrobat 7 is the issue for now.  I followed the instructions on the Adobe site for installing the older apps, but the installer isn't recognizing my product serial number as a valid serial number.  I tried entering it with and without the dashes and neither methods work.  What should I do now?

    You cannot use your original files and serial number.  See the following for the files you need and the associated serial number(s)....
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Adobe Acrobat - "No valid serial number found. Acrobat will quit now" message

    I moved some things around on my computer from the C drive to the D drive to make space, including Adobe Acrobat professional 6.0. Now, when I go to open it, I get the message "No valid serial number found. Acrobat will quit now". I have tried moving everything back to where it was, but that does not work. I do not have the CD to reinstall it, but I do have the serial number. Where do I go to enter the serial number? After the message pops up, Acrobat closes altogether and will not let me do anything.

    I have exactly the same problem as Oxbay - but, I do have the CD & the serial number. When reinstalling the program, it just loads, never gives me the opportunity to save to a specific drive (which caused the problem in the first place), enter the serial number, or ask which type of installation (full or custom). I use the program erratically so no intention of upgrading to 8.0 Professional, but do need the program. You can't get into the "Help" section for a detect or repair issue. Any other suggestions would be very helpful. Thank you!

  • Valid Serial Number, but Wrong Product?

    After an hour long chat with a technical support person yesterday I am still not any closer to fixing this problem. Can someone here please point me in the right direction?
    I have a valid serial number for Design and Web Premium Pro CS6. Because of a hard drive problem I had to download and reinstall, which I did without any problem, but when I was prompted for my serial number I got this error:
    The pull down menu you see here does not include Design and Web Premium Pro, so the activation stalls at that point. I double checked my account page to make sure I had the right product name and serial number, and I do.
    The technical support person told me to download CS6 again, and I did that -- I downloaded the Design and Web Premium Pro package, and then the same problem popped up. Any thoughts on how to resolve this would be very much appreciated. Thank you.

    with the serial number redacted:
    I would love to get in touch with Adobe, but every time I try to start the process I end up at the same place: here, on the forum. Can you point me to a phone number? Because I'm getting dizzy on this carousel. And thanks for your help, I'm happy if I've finally explained the situation well enough to make somebody see the problem.

  • Please enter a valid serial number error

    Hi, I have tried to register Adobe Photoshop Extended cs6 Windows using the Serial Number that came with the product. Every time I tried enter the serial number I received an error message "Please enter a valid Serial Number". How come Adobe does not recognise their own serial number?

    Hi Ashutosh,
    I am talking about registering the product in MyAdobe not the application. The application accepts the serial number, however, online registration is not accepted. The myAdobe ID is [email protected] and the serial number is [serial number removed]. I have 2 adobe IDs how can I transfer the applications from one ID to my preferred ID and have the [email protected] ID removed? Sorry for the two questions.
    [Mod note - serial number removed.]

  • Valid serial number - invalid??

    I have to enter my serial number, probably because I purchased CS6 a year ago now. But every time I enter my VALID serial number I get the message that it is invalid. I went to my account, to check, and yes, I got the valid number. But not when I try to re-register my copy of CS6.
    Can anyone tell me what goes wrong?

    Hi Heylise,
    Please private message the serial key of Adobe CS6 Design & web premium and screenshot of the problem.
    This will help us in order to isolate the issue.
    Looking forward to your reply.
    Regards,
    Sumit Singh

Maybe you are looking for

  • SAP Query join statements

    Hello, I am working on SAP Query in infoset I want to link the MVKE-MATNR to DRAD-OBJKY, but the length of the two fields are different. So the Query is not allowing the join. Hw can I over come the issue. Note. One material will have multiple docmen

  • Outlook 2007 contact synch problems with iCloud

    Running into difficulties synching iCloud 1.0.1 contacts with Outlook 2007.  It freezes/crashes outlook quite regularly. The contacts properly synched the the first time but now I'm getting "Couldn't save changes to x items" when Outlook tries to syn

  • Turning PDF Documents into Word Documents

    Can I use my Adobe Creative Suite 6 to turn PDF documents into Word Documents?

  • Email portlet 9.0.4 shows error message in application.log

    Hi, I deployed the email portlet 9.0.4 on 10g portal. It works for some time but since an unknown point in time it shows the following in the portlet area: "Failed to get the ImapClient instance, either you are not authenticated to use the service or

  • Mac Mail at fault, says Bell.  True?

    Hello, I've used Macs since 1987, but (ironically) it's only with my new MacBook Pro (running Mavericks of course) that I'm constantly having to re-enter my password when trying to get or send mail from my Mail program.  (I think I used to have to do