Adobe Customer Care

Is there an Adobe Customer Care Phone Number that anyone knows of? I can't find one anywhere on the website.

Then why don't you post your details here in the forum?
Provide information on
your operating system
the software and version you are using
a detailed description of the problem you are facing
screenshots if that may help us to understand the problem: http://forums.adobe.com/thread/1070933

Similar Messages

I need an unlock code but adobe customer care no longer seems to be available.

I have had photoshop for many years starting at 4. I have always updated.
Installing cs on my new win 7 setup (yes I no it is old, but I don't have the money for new software).
I can't get it to see my old install discs, I used "setup.exe unlock" but can't contact customer care on the line (or chat) for the unlock code.
is there a phone number or chat link for this type of call. Thanks in advance

Hi Mmiikkeepp,
You are trying to use CS4 Photoshop on Windows 7?
Can you please provide the exact error message while installing or activating.
You can contact Adobe by clicking on the below link
http://helpx.adobe.com/ca/contact.html
Choose your product, your query and then choose "still need help? contact us"
Thank you for posting on Adobe Forums.

I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
Kind Regards

Hi Rich,
The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
Can you share a screen of the error (please hide the SN )

Adobe Customer Care Alert

In case anyone didn't see the notice on the main forum page:
From October 9th through 13th 2009, Adobe has scheduled major system enhancements intended to improve the services we provide to our customers. During this time, Adobe's Customer Service and Technical Support centers will remain open with limited service and support capabilities.
Unfortunately, in some instances, it is unavoidable that phone service may be interrupted for extended periods. These enhancements will be completed by Wednesday, October 14, 2009, at which time full service will resume. Extensive self-help tools and resources remain available at all times via http://www.adobe.com/support/. We sincerely apologize for any inconvenience.
Adobe Forums will not be impacted by these system enhancements and will remain available during this period.
This message will be locked as it is only intended as an Alert Message not a forum discussion. [Forum Moderator]

Yes. Before proceeding, read this: http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert.html

How can I buy Creative Cloud and Contact with Adobe Customer care?

2 Times I tried to pay via Credit Card INR 32400 * 2 amount deduct from my Credit Card. But Still I that confirmation process is running.
Also I did get any mail from Adobe.

Why is the customer care so poor at Adobe

I am completely frustrated with Adobe customer care. I have had to call daily to the care having to wait 30 min and more to get through.
They are unable to help with simple registration problems. Having clocked up over 5 hour of my life wasted on their poor service I have now been told they do not support Adobe Acrobat.
I have never experience anywhere such poor service and such flaky software

The advantage is that it has made this one of the best set of forums for getting help on a software product. That is how many of us got here, and in many cases that was a decade or more ago. Thus, things have not changed.
Just ask your question here and "wait" for an answer. You will often find one that would be better than the scripts read to you by the support folks anyway. Here you are talking to folks that use Acrobat all the time, not someone that was hired to go through a diagnostic chart with you. We don't always know the answer, but I think you will find the answers here to meet your need -- they just are not immediate. Some of us still work for a living, not for Adobe..

How Do I register a complaint against the terrible Adobe Customer Service Chat line

I waited for over an hour and a half to speak to an expert this morning about a problem I have with my newly purchased Light Room 5bought and installed 2 days ago. I can't get the Plug in manager to work without the Add buttom shutting down the applcation with an error message .
The expert Prianka could not answer the question and asked me to try again in about half an hour and speak with someone else !.
When I did , I found the Chat option greyed out and unavailable due to high demand ! This is not acceptable from such a big and well established Company .
I am still waiting patiently nearly 5 hours later to resolve my problem.
Adobe should increase its resources for online support for newly bought products and facilitate a priority email or chat on-line complaints servce that better needs the needs of its Customers
Can a manager at Adobe please respond to this question with ba prompt and positive outcome or give me a refund please
Thanks
Message was edited by: Photo Jammer

This is a user-to-user forum. Try tweeting to Adobe customer care https://twitter.com/AdobeCare
In general, you will find people here are knowledgeable and helpful. Describe the problem in more detail - like exactly when the error occurs. Operating system is alos useful too.
John

Why is Adobe customer service such freaking garbage....

All I want to do is cancel my damn account, I have been on hold for 30minutes being transferred by one guy somewhere around10minutes in. The online chat is a joke, waiting 50+ minutes with no acknowledgement. For a big company this is horrifying and I will never ever ever ever ever spend another cent on adobe products.

Hi seyeda34033435,
I am so sorry that you've had a difficult time getting through to Adobe Customer Care. That certainly isn't the experience that we want for our customers.
I would be happy to help you cancel your subscription. Is it the ExportPDF subscription that you just signed up for? I will be able to cancel that for you and process a refund as soon as the order finishes processing (I can't do anything to the order as it's currently in billing).
Best,
Sara

Does Adobe have a Customer Care??????????

I need my card details to be changed. It took more than half an hour now. Everything is redirecting to other menus. Why cant they help their client. Why should they direct me to a forum. Quite ridiculous in this era.

Hi,
Please login to your adobe account and then open the link below:
Contact Customer Care
Regards,
Sheena

Posting on Adobe's Blog which was suggested by Customer Care

Like many of you, my world was turned upside down today when I learned of Adobe's decision to terminate FormsCentral. I took to this forum because that is what the information I received regarding the termination directed me to do. I also went to Twitter and waited out a Customer Care chat. One of the representatives from Customer Care suggested I post a comment at the bottom of their blog page on blogs.adobe.com: FormsCentral is retiring | Adobe Acrobat Blog. In the representative's words, "That will get exposure." Hoping for a miracle, but would be content with services until the end of 2015.

I'm having the same issues. I've tried twice to get someone to help me update my Creative Cloud payment information through a chat session with Adobe and both times I was disconnected.
I also called in once and the rep couldn't help me. He said I should just wait and try again in a day or two. I have better things to do than trying to update this info over and over! He offered to take my information over the phone but there is no way in hell I'm coughing up my new credit card info over the phone.
The guy on the phone opened up a support case 6 days ago. I've gone in and updated it 3 or 4 times and nobody from Adobe has ever responded to it - even though their guidelines state they try to respond to every one within 4 hours.
This is not acceptable. I can't believe Adobe is dropping the ball so dramatically on this one.

How can i actually contact adobe Photoshop customer care?

how can i actually contact adobe photoshop customer care?? it actually seems impossible.....

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Can someone explain why I'm no longer an Adobe customer?

For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Mar 11, 2015 7:10:17 AM PST
Chat end time
Mar 11, 2015 7:45:25 AM PST
Duration (actual chatting time)
00:35:07
Operator
Santosh Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Santosh Kumar.
Santosh Kumar: Hello! Welcome to Adobe Customer Service.
Santosh Kumar: Hi Max.
Santosh Kumar: I understand that you have billing issues, am I right?
Max Rottersman: Yes
Max Rottersman: I upgrading so I can get PS and Premiere. I see that invoices for $20 have gone through, so not sure why I'm getting these popups
Santosh Kumar: Please allow me 2 minutes to check with your account and help you with the information.
Max Rottersman: thank
Santosh Kumar: You are welcome.
Santosh Kumar: Thank you for your patience.
Santosh Kumar: I see that you have also subscribed for Photoshop Photography Program and we have not received payments for the subscription since Feb 26, 2015, so you are receiving the error message.
Max Rottersman: My understanding was that if I upgraded from the $10 PS program to the $20 single app I got both
Santosh Kumar: I see that you have 2 subscriptions one for Creative Cloud single-app membership for Adobe Premiere Pro and other for Photoshop Photography Program.
Max Rottersman: When I read the literature on Single app I understood it to be PS Plus ONE app
Max Rottersman: I chose Premiere as that one app.
Max Rottersman: right now I want to cancel everything because this is getting very irritating.
Santosh Kumar: I'm sorry to hear that, May I know the software's that you use?
Max Rottersman: I had a full version of CS, I couldn't figure out a reasonable cloud price for it, so I went with PS, which I've had for a year or two. Then I wanted Premier. So I tried to figure out how to get that without paying $60. I ultimately found "Single App" where it said I could have both, so I did that. I use PS and Premiere. But if this is going to be a big deal, or too expensive, can you just stop my Single App thing and I'll go back to PS only.
Santosh Kumar: Just to confirm do you wish to cancel all the subscriptions under your account or only the subscription for Adobe Premiere Pro?
Max Rottersman: Cancel Premiere, I'd like a refund on it and I'll continue with PS because Adobe obviously isn't in the business of selling product
Santosh Kumar: I'm sorry to inform that I can help you with canceling the subscription for Adobe Premiere Pro but I will not be able to help you with refund.
Max Rottersman: Who can?
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Santosh Kumar: As you have already crossed 30 days using the subscription we have no options to help you with refund.
Max Rottersman: I think I have explained what I wanted, why I purchased the new subscription, and you have done nothing to help me get to what I want. Adobe has wasted my time, which is valuable to me. Therefore, please cancel all my subscriptions.
Santosh Kumar: Max, I understand your frustration, we would definitely help you with refund for Adobe Premiere Pro, if you would have contacted us within 30 days of the purchase.
Max Rottersman: Santosh, what planet are you from? I'm no longer frustrated. Adobe obviously doesn't want me as a customer and I don't want to be a customer of any company that doesn't stand behind their product. Believe it or not, I didn't buy the PP to cancel it after 30 days. Oh well, waler under the bridge.
Max Rottersman: water under the bridge. Don't worry about it. Just put the cancellations through.
Santosh Kumar: Okay, please allow me 2 minutes to cancel the subscription.
Santosh Kumar: I have successfully canceled the subscription under your account.
Max Rottersman: Can you now give me the e-mail address where I can talk to a manager?
Santosh Kumar: I'm sorry to inform that there is no particular email address where you can contact our manager, however you can give your feedback on the chat itself.
Max Rottersman: And let me summarize here, should anyone at Adobe be curious. I was a happy customer of PS for over a year. I upgraded to an account that was double the price, $20/month, so I could get PP. I then started getting messages that I hadn't paid and my software was going to get cut off. So I contacted Adobe. Have wasted $200 in my time dealing with this. So now I leave, not with my purchase of PP taken care of, but having cancelled everything. Theater of the absurd.
Max Rottersman: No e-mail, of course. Everyone at Adobe must be out drinking and no time for that
Max Rottersman: Well, I'm finished. Thank you Santosh.
Santosh Kumar: I'm really sorry as I was not able to help you.
Santosh Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Mar 11, 2015 7:10:17 AM PST
Chat end time
Mar 11, 2015 7:45:25 AM PST
Duration (actual chatting time)
00:35:07
Operator
Santosh Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Santosh Kumar.
Santosh Kumar: Hello! Welcome to Adobe Customer Service.
Santosh Kumar: Hi Max.
Santosh Kumar: I understand that you have billing issues, am I right?
Max Rottersman: Yes
Max Rottersman: I upgrading so I can get PS and Premiere. I see that invoices for $20 have gone through, so not sure why I'm getting these popups
Santosh Kumar: Please allow me 2 minutes to check with your account and help you with the information.
Max Rottersman: thank
Santosh Kumar: You are welcome.
Santosh Kumar: Thank you for your patience.
Santosh Kumar: I see that you have also subscribed for Photoshop Photography Program and we have not received payments for the subscription since Feb 26, 2015, so you are receiving the error message.
Max Rottersman: My understanding was that if I upgraded from the $10 PS program to the $20 single app I got both
Santosh Kumar: I see that you have 2 subscriptions one for Creative Cloud single-app membership for Adobe Premiere Pro and other for Photoshop Photography Program.
Max Rottersman: When I read the literature on Single app I understood it to be PS Plus ONE app
Max Rottersman: I chose Premiere as that one app.
Max Rottersman: right now I want to cancel everything because this is getting very irritating.
Santosh Kumar: I'm sorry to hear that, May I know the software's that you use?
Max Rottersman: I had a full version of CS, I couldn't figure out a reasonable cloud price for it, so I went with PS, which I've had for a year or two. Then I wanted Premier. So I tried to figure out how to get that without paying $60. I ultimately found "Single App" where it said I could have both, so I did that. I use PS and Premiere. But if this is going to be a big deal, or too expensive, can you just stop my Single App thing and I'll go back to PS only.
Santosh Kumar: Just to confirm do you wish to cancel all the subscriptions under your account or only the subscription for Adobe Premiere Pro?
Max Rottersman: Cancel Premiere, I'd like a refund on it and I'll continue with PS because Adobe obviously isn't in the business of selling product
Santosh Kumar: I'm sorry to inform that I can help you with canceling the subscription for Adobe Premiere Pro but I will not be able to help you with refund.
Max Rottersman: Who can?
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Santosh Kumar: As you have already crossed 30 days using the subscription we have no options to help you with refund.
Max Rottersman: I think I have explained what I wanted, why I purchased the new subscription, and you have done nothing to help me get to what I want. Adobe has wasted my time, which is valuable to me. Therefore, please cancel all my subscriptions.
Santosh Kumar: Max, I understand your frustration, we would definitely help you with refund for Adobe Premiere Pro, if you would have contacted us within 30 days of the purchase.
Max Rottersman: Santosh, what planet are you from? I'm no longer frustrated. Adobe obviously doesn't want me as a customer and I don't want to be a customer of any company that doesn't stand behind their product. Believe it or not, I didn't buy the PP to cancel it after 30 days. Oh well, waler under the bridge.
Max Rottersman: water under the bridge. Don't worry about it. Just put the cancellations through.
Santosh Kumar: Okay, please allow me 2 minutes to cancel the subscription.
Santosh Kumar: I have successfully canceled the subscription under your account.
Max Rottersman: Can you now give me the e-mail address where I can talk to a manager?
Santosh Kumar: I'm sorry to inform that there is no particular email address where you can contact our manager, however you can give your feedback on the chat itself.
Max Rottersman: And let me summarize here, should anyone at Adobe be curious. I was a happy customer of PS for over a year. I upgraded to an account that was double the price, $20/month, so I could get PP. I then started getting messages that I hadn't paid and my software was going to get cut off. So I contacted Adobe. Have wasted $200 in my time dealing with this. So now I leave, not with my purchase of PP taken care of, but having cancelled everything. Theater of the absurd.
Max Rottersman: No e-mail, of course. Everyone at Adobe must be out drinking and no time for that
Max Rottersman: Well, I'm finished. Thank you Santosh.
Santosh Kumar: I'm really sorry as I was not able to help you.
Santosh Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Please send this thread to Adobe customer service - flash player download loses connection everytime!

Divay: Hello! Welcome to Adobe Customer Service.
Jeff Daniels: Hi, please help me!
Divay: I understand that you need help with Adobe Flash Player, but I am really sorry we don't support this Software over the chat, Please visit forums.adobe.com
Jeff Daniels: no! it doesnt help
Jeff Daniels: neither does your website
Jeff Daniels: why does it try to install and half way through loses connection, tries to reconnect, but never does!
Jeff Daniels: this is so frustrating
Jeff Daniels: the self help = no help
Jeff Daniels: ive read the formums, no help
Divay: You can post your own thread there. We don't have expertise over this product.
Jeff Daniels: someone in your company must, please provide me a contact
Divay: Please visit forums.adobe.com , This is the only point of contact.
Jeff Daniels: no
Jeff Daniels: I have tried everything on your site and to no avail...please connect me with someone that can offer support
Jeff Daniels: its not that hard a simple download that doesnt work!
Divay: We don't have support available for it, All freeware Products are just supported on Forums.adobe.com
Jeff Daniels: i dont care if its freeware...its your company's product
Jeff Daniels: im not the only one experiencing this issue
Jeff Daniels: nowhere on the site does it mention what to do if download looses connection
Jeff Daniels: how do you have a product that isnt supported
Jeff Daniels: terrible customer service
Divay: I am sorry but this is the only Support option.

Jeff Daniels wrote:
Jeff Daniels: ive read the formums, no help
And all the links to the offline installers didn't help?

Adobe Customer service

I cant believe with all or technology and as many people having having as much trouble with adobe reader and windows programs, that adobe is still in business. I have started tyhe process od switching to apple products. Apple is so professional and there support when rarely needed is the best of the best. Stop using window products and spend the extra money for apple products, I promise you its worth every penny. You will not spend as much time wasting your time trying to correct all the ******** problems related to windows products. This is the best information and for sight you will ever get. Move on to bigger and more professional products. You cant even find an adobe phone number, I challenge anyone to come up with an adobe free support phone number.

Hi All, we have decided to take the continued customer service problem with Adobe to Facebook, we created an event where open discussion can take place, please come and join and be part of a much needed change in Adobe's customer service practices, everyone is welcome to give input, so please pass the word - http://www.facebook.com/event.php?eid=123258472738
On a hopeful note, we're looking forward to Adobe's customer care team being part of the conversation as well. Here's what we'd like:
Respectful dialogue, true incidences - sure be assertive just don't be abusive. We hope to urge Adobe to improve client service at the corporate level.
Thanks all-
Cindi

Adobe Customer Care

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