Adobe Customization Wizard X. Remove Previous Greyed out

I need to create an install package for Adobe Reader 10 which remove the previous versions of Reader but retains the versions of Acrobat. This feature is greyed out in the Customization Wizard. How do I get this to work?

By default the installer for Reader will remove any previous versions of Reader. There is a command line switch (REMOVE_PREVIOUS=NO) which can be used to keep the old versions of Reader (which is not recommended by Adobe).
Reader installer will not touch the installation of Acrobat (any versions).
You do not need Customization Wizard if you only want to do this.
With Customization Wizard you can perform other customization like EULA accept, default PDF viewer, installation UI etc.

Similar Messages

Adobe Customization Wizard: "remove previous versions" greyed out?

Hi,
I am preparing an MST, with the Adobe Customization Wizard, to customize Adobe Reader 9.5.0 setup, and I see the "remove previous versions" checkboxes are both greyed out.
Reader's is blank while Acrobat's is checked - nevertheless, installing over a previous Reader, it correclty replaces it. But what about Acrobat?
Can't I install Reader 9.5.0 on a computer where, i.e., Acrobat Pro 9.4.0 is installed, without removing it?
thanks,
fabio

After testing some more, I can see that the greyed-out options are not taken in account at all. Even installing on a computer where the Pro is, it is not removed. I guess these options are only available for Acrobat, then, and not for the Reader.

Remove previous versions of Reader greyed out in Adobe Customization Wizard 9

Hi everyone. I'm trying to make an SMS pushable custom MSI with the Adobe Customization Wizard 9, to roll out Acrobat Reader 9 to all my PCs. The big reason i wanted to use the ACW9 was so I could force it to uninstall all the old versions of Reader on my computers, which i have a lot of different versions of 7 and 8 out there. When I go to the screen in ACW9, the option to remove previous versions of Reader is greyed out and unchecked, and the rmeove previous versions of Acrobat is greyed out and checked (which is what i dont want to do). Any ideas how to get this to work right? I have both older versions of Reader and Acrobat Pro on my computer i'm using to build it, so it isn't that.

It doesn't seem Adobe really cares about supporting IT personnel. Thanks for a tool that doesn't work properly and you provide no support for.
What I've found is that it will remove previous Acrobat reader versions! So it's not harmless when that option is checked and greyed out.

Adobe Reader 9.1 removes previous Acrobat version

We're going to use Adobe Customization Wizard 9 to customize Adobe Reader 9.1 for deployment to our company users. We used the same wizard to deploy Reader 9.0.
Some of our users have Acrobat 7.0 Standard installed and we need to preserve it, and set Reader 9.1 as default to read pdf. I opened Reader 9.1 in the customization wizard and found the installation option "Remove previous version of Acrobat" is checked and grey-out. That looks like once Reader 9.1 installation will remove Acrobat 7.0.
This is not the case with Reader 9.0.
How to preserve Acrobat 7.0 while deploying Reader 9.1?
Jimmy

sonorousjab wrote:
Their recommendation is to not install Reader and Acrobat on the same computer.
Correct. They neither support nor suggest having two versions of Acrobat and Reader or a combination of both.
sonorousjab wrote:
Not my favoured solution, but it'll work I guess.
I can relate. Too bad they can't get around that. I can thinnk of many reasons people would want both (most common being they have an older version of Acrobat to create PDF's but want a newer version of Reader to view newer PDF features.) Keep in mind that many people run both but have no issues whatsoever but there's no guarantees.

Adobe Customization Wizard 9 - Direct Editor Question

I am getting ready to mass deploy Adobe Reader 9 through a login script to about 150 people and I'm using the Adobe Customization Wizard 9 to tweak the install. What I was hoping to do was make a few small changes to the install and add a couple of toolbar buttons (rotate clockwise and rotate counter-clockwise) and set the default zoom to 100% instead of automatic.
I have been looking at the Direct Editor portion of CW9 to make these changes but I'm not familiar enough with it to get to the right place. Does anyone have any experience with this to possibly direct me to the right area of DE or maybe even know how to set those two options above?
Any help would be appreciated as always.
Ryan

As you are installing Adobe Reader 9 over Acrobat 8 then you need not worry about checking those greyed out options.
When you will install Adobe Reader 9, the Reder setup will not uninstall any previous Acrobat 8 version on it own.
So, you can go ahead and install Reader without worrying about these options. The Reader setup will only prompt during installation that whether to make Reader or Acrobat 8 the default viewer of PDF files.
These options have only been provided for the situation when, say, Acrobat 9 is being installed over Acrobat 8, then it gives the user an option to choose whether to remove previous version of Acrobat or not. Because newer Acrobat versions remove previous Acrobat versions before installation, which is not possible with the Reader setup.
That said, please note that it is not recommended to use Reader and Acrobat on the same machine, Adobe doesn't recommend this.

Adobe Customization Wizard XI with Reader XI-not all options are available

I'm using the Adobe Reader XI redistributable (yes, I got the license and special download, etc.)
I've followed the Enterprise administration kit which makes me extract and build an AIP. All is well
What I notice is that the Customization Wizard has some options grayed out.
For example, the DOCS for the customization wizard say that I can fill out username, organization, etc.
But those are grayed out.
Also, I cannot select the Installation Options -> Remove previous version of Acrobat (it's grayed out). I can only select the Remove all versions of Reader.
Any idea why this is?
I point it to the AIP reader .MSI File when i built the customization kit.

You should post this on the Enterprise Deployment forum but the username, organization, etc... are for Acrobat only. The ability to uninstall Acrobat is for Acrobat only. It would be a bad thing for Reader to uninstall a more capable product like Acrobat Standard or Acrobat Pro no matter what the version.

Advanced Search (Ctrl+Shift+F) broken with Protected View = All Files Adobe Customization Wizard XI

I've updated Adobe Reader to version 11.0.09 and it was discovered that the Advanced Search (Ctrl+Shift+F) reports back errors on all words searched inside PDF document/
Reproduce:
1. Use Adobe Customization Wizard XI
2. Create a MST file for the Base Adobe Reader 11.0.0 MSI (AdbeRdr11000_en_US.msi)
3. Under Security -> Protected View -> (Set to ALL FILES)
4. Save MST file
5. Install Adobe Reader XI using created MST File and then Install AdbeRdrUpd11009.msp
6. Open any PDF document and search for words using advanced search: (Ctrl+Shift+F) All searches return errors unable to display search.
The error can be reproduced and only occurs on Adobe Reader 11.0.09. None of the previous patches of Adobe had this issue.
The fix actually requires to remove and re-install Adobe Reader but with Protected View=OFF
Please can you confirm bug and report any solution or workaround so that Advanced Search works with Reader 11.0.09?
Thanks

Hi vmartin01,
I tried to check at my end and it works fine at my end.
Regards,
Ajlan Huda.

Serial for Adobe Customization Wizard XI for Adobe Reader?

Hi,
I am searching for some help with the Adobe Customization Wizard XI with Adobe Reader. I allready have an approvement from Adobe for Adobe Reader and Runtime Software Distribution but i am still missing the serial number to be put into the corresponding field that allows me to customize the Adobe Reader Installer. Any Idea where i can find this?
Regards
Henning

unfortunately this is not the case
license field is not greyed out and if I insert nothing I get an error message

Adobe Customization Wizard 8 question

I'm using the Adobe Customization Wizard 8,
when i operation "Installation Options",
i want choose"Remove previous version of Reader" this checkbox,
but this options can not choose,any one can tell me,what can i to do?
thanks a lot,

Extract the Adobe Reader 8 installation filesExtract the Adobe Reader 8 installation files from the compressed executable:
Download the AdbeRdr_en_US.exe.
Choose Start > Run.
In the Open text box, type: "%UserProfile%\Desktop\AdbeRdr80_en_US.exe" -nos_ne.
Click OK.
When the Adobe Reader 8 Setup screen clears, choose Start > Run.
In the Open text box, type: %temp%.
Drag the Adobe Reader 8 folder to your desktop. This folder contains AcroRead.msi and Data1.cab files needed for installation.
The Setup.ini is within the .EXE you have to extract. I just had to work on this today and came across your post. The above should bring some light on things.

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard.Online Services and Features Issues

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard. But something is blocking it from opening the software, it just flickers the windows explorer, if I uncheck all the settings for the Online Services and Features it lets me open it but i can't skip the registration screen. Has something changed with this version of 11.0.10?

Having the same problem here. Even if not creating an AIP, and instead doing a standard install of AcroPro.msi and patching with 11.0.10's msp, it'll result in a registration loop that can't be skipped.
Applying an Adobe ID allows for getting through the screen, but obviously, in an enterprise environment, that's not ideal.
This issue was something that I experienced with 11.0.07, and it went away with 11.0.08 and 11.0.09, but seems to have returned with 11.0.10.
Previously, I was able to get around the issue by clearing out some files from the Common Files\Adobe directory, particularly Adobe PCD and SLCache, as well as including the Adobe regids stored in ProgramData,but that fix no longer works with this latest version.
If REGISTRATION_SUPPRESS is set to YES, the result is Acrobat closing and opening in a loop, since it can't get through the registration screen.
I'm currently investigating for a registry key that might possibly applied to circumvent this issue, but I haven't found one yet.
For Adobe Acrobat 8, it used to be stored in the following two places, per Prompted to register repeatedly | Acrobat 8 | Windows
32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer
64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer
However, the registry structure seems to have changed since then.

Issues with setting "Maked Reader the default PDF viewer" with Adobe Customization Wizard XI

I am using the Adobe Customization Wizard XI. I have set the following options in the Adobe Customization Wizard.
Personalization Options
Enabled the checkbox for Suppress display of End User License Agreement (EULA)
Installation Options
Selected the radio button for Make Reader the default PDF viewer
Run Installation: selected radio button Silently(No Interface)
Security
Enhanced Security Settings - Clicked drop down and set value to Disable
Online Services and Features
Checked Disable product updates
Checkd In Adobe Reader, disable Help > Purchase Adobe Acrobat
Checked Disable Product Improvement Program
Checked Disable Viewing of PDF with Ads for Adobe PDF
Checked Disable all Adobe online services based workflows and entry points.
I have tried to deploy the MSI with MST via GPO and Command Line with no luck. Every time i deploy via below methods, the same result occurs, all of the options are set correctly except the "Make Reader the default PDF viewer". I know how to manually set this option via Windows or Adobe interfaces but i am looking to roll this out to the masses and would not want a bunch of service desk calls because a user clicks on an Adobe PDF file and it is not opening in Adobe Reader.
GPO
Create New Package Use AcroRead.msi
Choose Advanced
Deployment Options - Click Uninstall this application when it falls out of the scope of management.
Modifications - Select Transform file located in the folder of MSI
Command Line.
Tried these options to try and apply "Make Reader the default PDF viewer"
msiexec /i "<path>\AcroRead.msi" TRANSFORMS="<path>\TransformFile.mst"
msiexec /i "<path>\AcroRead.msi" TRANSFORMS="<path>\TransformFile.mst" /qn
msiexec /i "<path>\AcroRead.msi" IW_DEFAULT_VERB=Read
msiexec /i "<path>\AcroRead.msi" TRANSFORMS="<path>\TransformFile.mst" IW_DEFAULT_VERB=Read /qn
Anyone know how to make this setting work with the Transform file, i sure would appreciate assistance on this issue.

Instead of saving as a PDF thru Work do a Print ➙ PDF ➙ Save as PDF and it will be saved the first time with the Preview icon.

Adobe Reader 8.2 not working on Adobe Customization Wizard 8

I tried creating a transform file from Adobe Reader 8.2 using Adobe Customization Wizard 8. However, the tool won't generate the transform and is looking for Setup.ini.
I looked again at the installer that I got and it is now a single msi file unlike the previous releases which is a compressed Setup.exe that I used to decompress and get the msi, cab file and the setup.ini.
Anyone know how to get the compressed Setup.exe version of Adobe Reader 8.2 or how will it work with the Adobe Customization Wizard 8?

Thanks for the reply.
Since I have previous deployment of the application, I just edited the old Setup.ini that I have. here's what I edited:
[Product]
msi=AdbeRdr820_en_US.msi --> this is the part that that customization wizard is looking for and should be the same name as the msi installer.
We are using Marimba for deployment, The Customization Wizard helps a lot in generating the transforms that I need for Adobe Reader.

Adobe Customization Wizard X issue PDF icon and disable display in browser after installation

I have used the Adobe Customization Wizard X wizard to setup a .MTS files for the custom install. When this is installed using SCCM 2012 with command (msiexec /q /i "\\Server\Share\AcroRead.msi" TRANSFORMS="\\Server\Share\AcroRead.mst") this all works fine but all PDFs on the machine that gets this deployment (Windows 7 x64 or Windows XP x86) the icons for the .pdf don't show the Adobe icon they show the generic Windows icon when the program is not assigned but still work to launch Adobe reader. I have tried to unistall and reinstall but still the same resaults. If I install the .msi with no .mst the icon shows up just fine. So it has to be something with when you use the customization wizard or the .mst. I have also tried assigning .PDF to another program and the icon changes to that program and assign it back and no icon. Also if I set Display PDF in browser = Disabled this setting does not stick. I have just installed via Adobe not using SCCM via command line I get the same resaults.
I have only selected these customizations:
     Installation Options:
Silently (No interface)
Suppress reboot
     Shortcuts
No desktop Icon
       EULA
Suppress display of End User License Agreement (EULA)
     Online Features
Disable all updates
Disable Help > Purchases Adobe Acrobat
Disable Product Improvement Program
Display PDF in browser = Disabled
Disabled All Acrobat.com access

Hi Ben,
Here's what I am trying to accomplish I had Acrobat Standard v10.1.4 scripted so I can deploy it to a Citrix Server (XENAPP6) via SCCM 2007 I have at least 50 licenses of Acrobat Standard deployed to 50 users. All of our Citrix Servers have Adobe Reader v10.* installed as our default pdf viewer. There are other apps that are deployed to this Citrix Server and I wanted to make sure that pdf files open on Adobe Reader instead of Acrobat Standard.
I had to change the installer tables directly so I don't have to get it re-scripted to use this command line. Is it a best practice not to change the isntaller table?
msiexec /i "\\source\Acrobat10\AcroStan.msi" transforms="\\source\Acrobat10\AcroStan.mst" LEAVE_PDFOWNERSHIP=”YES” /qb /norestart
Thanks a lot for your help I'm looking forward to hear from you.
Regards,
William

Adobe Customization Wizard X doesn't set Adobe Reader X to be default when customizing Acrobat X

I've recently started working with Adobe Customization Wizard X.
I've got Adobe Reader X customized and it's already installed all computers. Now, I'm working on customizing Adobe Acrobat X. During the customization, I only have the following 2 options:
1. Installer will decide which product will be the default
2. Make Acrobat the default PDF viewer
Choosing the 1st option, makes Acrobat as the default PDF viewer. In other words, I don't get an option to keep Adobe Reader X as the default on the existing computer.
Found a blog in Adobe site which suggests running Adobe Reader installation again after Acrobat is installed. Although it works, it just isn't a good solution (my opinion).
http://blogs.adobe.com/pdfitmatters/2011/03/installing-acrobat-x-and-reader-x-on-the-same- machine.html
Can you advise what're the registry setting that I can set during the Acrobat X customization so that it doesn't become the default PDF viewer.
Regards,
Parvez
Message was edited by: Parvez Akkas
Included the hyperlink to the blog that was mentioned

Hi Ben,
Here's what I am trying to accomplish I had Acrobat Standard v10.1.4 scripted so I can deploy it to a Citrix Server (XENAPP6) via SCCM 2007 I have at least 50 licenses of Acrobat Standard deployed to 50 users. All of our Citrix Servers have Adobe Reader v10.* installed as our default pdf viewer. There are other apps that are deployed to this Citrix Server and I wanted to make sure that pdf files open on Adobe Reader instead of Acrobat Standard.
I had to change the installer tables directly so I don't have to get it re-scripted to use this command line. Is it a best practice not to change the isntaller table?
msiexec /i "\\source\Acrobat10\AcroStan.msi" transforms="\\source\Acrobat10\AcroStan.mst" LEAVE_PDFOWNERSHIP=”YES” /qb /norestart
Thanks a lot for your help I'm looking forward to hear from you.
Regards,
William

Adobe Customization Wizard XI: setup.ini was not found (while saving the MSI)

I have downloaded the Adobe Customization Wizard XI and the Adobe Reader XI .msi file. I am only attempting the customize three options of this application. When I try to save the .msi file I get an error "setup.ini was not found".
I have placed the .msi file in a folder on the desktop. Additionally, I have tried using 7-Zip to extract the .msi in an effort to find the setup.ini file.
Where is this file located? What is the solution?
Any help is much appreciated.

Just install Adobe Reader on a machine. Then you will get the flat files in a folder location that has the Setup.ini file. It will be something like this depending on your OS:
Windows 7 64-bit Example Location
C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\

Adobe Customization Wizard X. Remove Previous Greyed out

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