Adobe DC trial version has frozen/hung whilst trying to save document after editing

I have just installed trial version and Adobe DC has frozen and I can't do anything to the screen. If I try to reboot my machine it tells me that I will lose all my work. Any help please?

Hi Kate ,
You might want to uninstall and re install Acrobat DC trail pack .
See if that fixes the issue .
You might want to refer the following link and see if it helps you .Though ,this link is for prior Acrobat versions but you can follow the steps mentioned in the document and check if they of any help or not .
https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html
Regards
Sukrit Dhingra

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Hi, Ashish,
I do not understnd what means through CC package under exception folder. I
think I went to Google and found this page:
https://www.acrobat.com/en_us/free-trial-download.html . After the
installing, which seemed to be successful, I brought in a Word file and made
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Make sure you use the product you intend to use; on Windows right-click on a PDF, then select
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Glad you got it working. But I'm concerned by the 'couldn't get anywhere' statement when you tried to sign in with your Adobe ID. Take a look under your Help menu in the Editor and make sure you have a 'Sign Out' entry followed by your Adobe ID email address. If not then at some point soon you will get a warning that the software needs to be signed in to keep using it. If not a Sign Out, then there should be a Sign In - that you should choose and try again.
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Adobe DC trial version has frozen/hung whilst trying to save document after editing

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