Adobe desktop app didnt install

I downloaded the creative cloud and then proceeded to download an app from the download centre, but my desktop app did not automatically install.

run the cleaner following these steps, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then install.

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Download error in (osx) adobe desktop app (corrupted download link).

Here is a discription of the problem. Please consider that some of the wording might not be correct, as I do have to translate the error message from German into English.
Using OSX 10.9.2, when clicking inside the adobe desktop app (top of the screen bar) on the tap "apps", the following screen (screenshot) appears, which states, translated from top to bottom:
download error
download error. Please contact support.
(link) contact support
(link/button) download creative cloud -> This button unfortunatly leads to the following error page "http://www.adobe.com/special/errorpages/404.html"
All apps, like Bridge, Photoshop, Lightroom, etc. are installed and work just fine. So no problem here. I seem however unable to redownload the desktop app (in order to reinstall). As stated above the provided link inside the desktop app itself is coruppted and within the (online) web-based download centre (user logged in) I am only adviced to use the desktop app. This is a dead end and I do not know what to make of this error, let alone solving it. Please help!

I am sorry Romsinha but this doesn't really help.
I already restarted the desktop app and while I am obviously online and connected the problem (error message) remains the same. Information within the "home" tap is recieved/loaded (little blue spinning wheel) stating that various apps recently have been updated. Yet the same loading wheel within the "apps" tap results in an error. My best guess is that some internal link within the app is corrupted, leading to a source on a server that can not be reached.
UPDATE
I clean uninstalled adobe creative cloud as discribed in the article you provided (using the cleaner tool) and even uninstalled the browser plugin. After downloading and reinstalling creative cloud the problem however remains the same. "Apps" tap still shows the same problem. "Home" tap now displays the following:

Adobe desktop app updater is not working properly

Trying to update adobe desktop app but its giving me this popup
accept button ( which is in right side) is not working. When I press cancle button (left side button) getting another popup
I have no idea what to do...!!

Well... that says that you must use an ADMINISTRATOR computer account, not a simple user account
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may help

Why don't I see Lr CC (2015) in my Adobe Desktop App list of applications. I only see Lr 5.

Why don't I see Lr CC (2015) in my Adobe Desktop App list of applications.
I only see Lr5 and PsCC

Hi Uri,
What OS you are using?
Lightroom CC won’t be shown in the Creative Cloud desktop application if your system doesn’t meet the minimum system requirements. It’s likely you are on a system with Mac OS 10.7 or earlier, or a 32-bit version of Windows 7 or 8. If you system meets the minimum requirements, try signing out and back into the Creative Cloud application and see if the Apps panel updates.
Please let me know if this is not the case.
Regards,
Sumit Singh

Using Creative Cloud 2014 apps, but Creative Cloud 2014 desktop app never installed.

I have been trying to solve this issue for months now. When I installed the 2014 update for Creative Cloud, my CC desktop app disappeared (the app that shows you updates and is a shortcut to all apps, etc). Now, applying updates and getting fonts is a real pain. Also, when I installed the 2014 update, instead of overwriting my current apps like it always had, it installed the 2014 ones and kept the old versions. This caused many issues when I uninstalled the old versions. However, I never uninstalled the desktop app, it just disappeared during the install of 2014. Is there any way to solve this issue besides uninstalled and re-installing all the apps? If that is the only solution, will is cause any issues with documents I am currently working on?

Hi Srezler,
Adobe CC-2014 is not an update but new version of the products that we offer to our customers that is the reason why it never deleted the older versions for you. While doing the update, Creative Cloud Desktop was never supposed to be removed from the machine and it seems like that it got removed may be because of corrupt installation ( Could be because of download corruption).
I suggest lets follow the below steps and suggest if this worked for you or not and accordingly we can proceed further.
1) Perform an uninstallation fo CC Desktop application if it is available in the Control Panel ( Utilities > Adobe Installers for MAC).
2) Navigate to the following locations and Rename OOBE to OOBE_old.
C:\Program Files (x86)\Common Files\Adobe\OOBE ( /Library/Application Support/Adobe/OOBE for MAC )
C:\Users\USERNAME\AppData\Local\Adobe\OOBE (~/Library/Application Support/Adobe/OOBE for MAC).
Post doing the above steps, please use the below link for installation of Creative Cloud Desktop application.
Creative Cloud Help | Creative Cloud for desktop
Cheers,
Kartikay Sharma

HELP! - Can't update Adobe Air Apps - Application Install Error

I have several Adobe Air Apps on my Mac OSX (10.9.4) MackBook Pro. They won't update due to the following Install Error.
"The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."
Following the above instructions, I've been contacting the authors of my Adobe Air Apps and they are telling me that it is not their problem. The Apps should simply update without difficulty.
I searched the "Google" and found no fix other than uninstall and reinstall Adobe Air. Did this and the problem persists.
If you can help me get beyond this issue and back to productivity, I'd be very appreciative.
Thanks!
David

I had a similar problem when trying to install Zinio.air. I have made it all work out. What i did was remove Adobe Air 15 entirely from the Utiliites and Library/ accounts and preferences. I then downloaded Adobe Air 13 and installed and then clicked on Zinio .air and it all installed ok. I also had to temporarily change security settings from Apple approved to Anywhere. All functioning now.

Adobe Desktop won't install

I was able to successfully install the Palm Desktop on my XP Professional SP3 system without incident. When I try to install the Adobe Reader for Palm, the application installs on my Palm TX no problem, but the desktop application to specify the files to download won't install. It enters the Install Shield, I hit next, the progress bars go across quickly and there is nothing on my desktop or in my Start Menus. I have used the setup from the Palm CD and downloaded the setup from the Adobe site and neither one worked.
I spoke to Palm and they told me I need to discuss this with Adobe. The Support Portal withdrew my question and referred me here. Does anyone have a solution or work around for this? I haven't seen anything on the web.

I was able to discover why my desktop was not installing. Apparently the Install Shield is an old version. I followed solutions I had found on Google to no avail. What finally DID work was to install Acrobat Reader for Palm OS in safe mode for Windows XP. I believe that Service Pack 3 of Windows was inhibiting the install.
I don't know how risky this is to do, but it worked. Something like this may also work for Vista. I don't know.

How can I install CS6 versions of Adobe Software Using the Adobe Desktop App?

I have a licence for CS6 Software NOT the new CC software. The only options i can see available in the CC app is for the new CC versions of the software. I tried clicking on the previous versions option as suggested by the troubleshooter, but none of the software I want to install is available in the list.

Bcom if you own CS6 you will want to use the traditional method of installing from the installation files and entering your serial number. If you are looking for a fresh copy of the installation files they can be downloaded at Download CS6 products.

Can individual Adobe Air apps be installed without local admin permission into a user-owned folder?

Is this a supported scenario?
Windows 7 PC.
Adobe Air runtime (latest; 4.0) has been installed by an administrator using a local admin account and the eulaAccepted file is present under the "All Users" profile.
User logs in using her own account which does not have local admin rights.
User downloads an Air app and tries to install it to C:\Users\<username> where she has full write permissions to the disk.
What I observe when acting as the User is that the Windows UAC (security escalation to local admin rights) dialog pops up. Can anyone clearly state what the Adobe Air installer is doing that requires the UAC escalation when installing an app to a user's folder? Thanks.

Thanks for your reply, Chris. We're working around these problems by deploying the Air runtime + the application separately using an administration tool, which is fine for now.
I logged the question because I don't see any registry edits or privileged folder access taking place. I suspect that the UAC escalation has something to do with the "eulaAccepted" file; checking that it exists. I doubt that escalated permissions are really required for this. In the long term, it'd be good if this "use case" could be added to the test cycle of Air; perhaps the UAC dialog could be avoided, improving the flexibility of deployment options.
Ideally the test would start with an adminstrator-installed Air package *without* the EULA being accepted. The user should be able to install apps and approve the EULA without the UAC dialog popping up at all.

Adobe AIR apps not installing

I have Vista Ultimate 64-bit with SP2 and I am having the issue of not being able to install any Adobe AIR applications. When I go to say install Tweetdeck by hitting the install button, all I get is the prompt that something went wrong with installing the application. This happens in Firefox, Safari, Internet Explorer, and Opera. The only way that I can get it to install was to uninstall AIR then click the download/install app of the application where it then automatically installs AIR. However even after the install, when I go to another AIR application page to install, it will prompt me with the same message... help?

Having the same problem myself over on OS X; unfortunately for the life of me I cannot find an answer to the problem...

Creative Cloud Desktop App wont install on my Win 7

Hello,
i have been trying to install the CC Desktop on my computer all day today but it doesnt seem to work. I cleared the cache and tried to run the application in safe mode too but it just doesnt work. Does anyone have a work around to this?
Thanks,

Hi ***,
Welcome to Adobe Forum,
Thank you for contacting Adobe (Case # 0185142334) & getting the issue resolved, in future,
you can refer to the following thread: http://forums.adobe.com/thread/1326073.
Regards,
Rajshree

Why can't I print from Adobe CS4 apps after installing Mavericks?

After installing OS X Mavericks, my Adobe CS4 Illustrator and InDesign apps crash when I try to print form them. I'm able to print from other programs, but not these two.

Please try Resetting the printing System:
http://support.apple.com/kb/PH14141
If it doesn't help, tell us more detail about your printing setup. Printer model, connection type, etc.
And use Console Utility to look at /var/log > cups > error_log and copy and paste any error that seems related to the printing failures. Include 5 lines from above each error - that's usually enough to explain what cups was doing when the failure happened.

Why does Creative Cloud Desktop App invite me to Install a program that I already own?

I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom. When I launch the CC Desktop app, the "Installed Apps" section lists three programs: Photoshop CC, Photoshop CC (2014), and Bridge. Lightroom appears under "Find New Apps" with a button that says "Install." But Lightroom is already installed! Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?" I am hesitant to press "Install" unless I am assured that it is safe to do so.
Details: Windows 7 64-bit Home Premium
Creative Cloud Desktop app Version 1.7.1.418
Lightroom is 5.5

@John T Smith
Thanks for your reply, but unfortunately the URL you gave is a non-functional web page. The chat button on Adobe's Contact Customer Care page is also non-functional. I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

A12E3 error when trying to update/install CC Desktop App

I couldn't update the Adobe Creative Cloud Desktop app because it displayed an error A12E3 during install, so I uninstalled the app with the Adobe Uninstaller I found in its application folder. Then I tried re-downloading the latest Adobe CC app and installing it but the issue was the same: error A12E3.
Can you help me?
Oh! Maybe I should also say that i'm on a MacPro and my OS is OSX 10.9
Thanks a lot

Solution 2 from this help article http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html should resolve the problem.

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Adobe desktop app didnt install

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